Southwark Council web design
 

Southwark Council web design

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This is a presentation on the design process that was used for Southwark Council. This process was designed to involve users at all stages.

This is a presentation on the design process that was used for Southwark Council. This process was designed to involve users at all stages.

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    Southwark Council web design Southwark Council web design Presentation Transcript

    • Southwark Council A design approach Tuesday, 11 May 2010
    • My name is Christina Fowler Web designer at Jadu @XtinaSparkle Tuesday, 11 May 2010
    • Southwark Council Customer service Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Customer service goals were not being met by website Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • “Achieving excellent communications” Southwark’s vision Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Gather useful, genuine & scientific feedback Tuesday, 11 May 2010
    •  Evaluate
exis,ng
design  Test
out
new
ideas  Find
out
the
goals
of
users Tuesday, 11 May 2010
    • One
to
ones  Understand
the
user
journey  In
the
user’s
typical
surroundings Tuesday, 11 May 2010
    • Focus groups  Hear
the
feedback
direct
from
users  Encourage
crea,ve
ideas  Produce
video
evidence Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Get inspired Tuesday, 11 May 2010
    • Wireframes: used to demonstrate the layout and content of the website only. This stage should be used to understand how a user will find their way around the website through navigation, menus, features and calls to action. Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Root design decisions in research Tuesday, 11 May 2010
    • Evaluate  What
are
the
user’s
needs?  What
are
the
technical
restraints?  What
is
the
budget? Tuesday, 11 May 2010
    • Schedule  What
can
be
achieved
before
the
deadline?  What
can
wait
for
the
next
phase?  What
resources
are
required? Tuesday, 11 May 2010
    • Analyse  How
will
the
user
digest
the
informa,on?  What
informa,on
needs
to
be
the
most
 prominent? Tuesday, 11 May 2010
    • Usability  Does
it
work?  Can
someone
of
average
ability
and
experience
 use
it? Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Filter the features Required vs. Requested Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Focus on that feedback Tuesday, 11 May 2010
    • Achieve excellent communications Tuesday, 11 May 2010
    • By making informed design decisions Tuesday, 11 May 2010
    • How did we do this? Tuesday, 11 May 2010
    • Iterate: repeating a process usually with the aim of approaching a desired goal or target or result. Each repetition of the process is also called an "iteration", and the results of one iteration are used as the starting point for the next iteration. Wikipedia Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • “Too clinical” Tuesday, 11 May 2010
    • “little confidence in transactions” Tuesday, 11 May 2010
    • “Not for me” Tuesday, 11 May 2010
    • Let the research guide the decisions Tuesday, 11 May 2010
    • Worry less about internal requests and more about the user needs Tuesday, 11 May 2010
    • Have we really listened? Tuesday, 11 May 2010
    • Get back in touch with users Tuesday, 11 May 2010
    • Determine whether needs have been met Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Heat map Tuesday, 11 May 2010
    • Gaze map Tuesday, 11 May 2010
    • Where do we find these users? Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • These users are already using the services & eager to have their say! Tuesday, 11 May 2010
    • Can we reach more people? Tuesday, 11 May 2010
    • Internal engagement from intranet Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • No budget for a usability testing agency? Tuesday, 11 May 2010
    • Do it yourself Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Tuesday, 11 May 2010
    • Achieve excellent communications Tuesday, 11 May 2010
    • Special
thanks  Sarah
Lund  Alice
Ainsworth
@aliceainsworth  Jess
Blandford
@jessblandford Tuesday, 11 May 2010
    • Questions? @jaduCMS www.jadu.co.uk @xtinasparkle christina.fowler@jadu.co.uk Tuesday, 11 May 2010
    • Photo
credits  hOp://www.flickr.com/photos/secretlondon/ 3691754890/  hOp://www.flickr.com/photos/markhillary/ 514555513/ Tuesday, 11 May 2010