Skills Portfolio 2010
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Skills Portfolio 2010 Document Transcript

  • 1. SKILLS PORTFOLIO 2010
  • 2. CONTENTS NVQ Training:  Business Improvement Techniques Level 2  Business Improvement Techniques Level 3  Lean Office Level 2  Performing Manufacturing Operations Plus Level 2  Performing Engineering Operations Level 2  Warehousing & Storage Plus Level 2  Business & Administration Level 2  Customer Service Level 2  Information Technology Qualification Level 2  Team Leader Apprenticeships:  Customer Service  Business & Administration  Information Technology Qualification  Performing Manufacturing Operations  Performing Engineering Operations  Warehousing & Storage Rapid Improvement Workshops:  5S & Workplace Organisation – 1 day  Kaizen & Continuous Improvement – 1 day  FMEA (Failure Mode Effect Analysis – 1 day  Introduction to Lean – 1 day  Introduction to Lean – 2 day  Introduction to Lean – 5 day  The Lean Leader Programme (Level 3)  Management to Leadership Case Studies / Testimonials
  • 3. NVQ TRAINING
  • 4. Programme Information Business Improvement Benefits: Techniques (BIT) • Proven productivity improvement model • Phased and structured approach “Productivity”, “Lean Thinking”, “Continuous Improvement” and “Waste” - all these terms are synonymous with the • Accredited against a national standard Manufacturing and Engineering sector. • Deliver improved The reality is that manufacturing organisations have workforce capability struggled for decades in a highly competitive environment • Increases “can do” and to reduce defects and waste whilst battling to create “know how” optimum flow by using Lean principles. With more pressure on companies than ever before, these tools • Sustainable through champions are now being adopted on a wider scale. The Public • Quantified monetary savings and Service sectors are using them increasingly to help are created as part of the reduce costs, whilst ultimately achieving more value BIT programme for their customers. The BIT that counts BIT explores the concept of continuous improvement and demonstrates how eliminating waste, reducing variation and preventing defects can dramatically improve business performance. From the Japanese 5S method to the Kaizen approach, the programme covers the most up-to-date management thinking. Delivered at your workplace, the programme sees your employees implementing improvement projects on your shop floor. We have successfully rolled out this programme in the Manufacturing, Engineering, Public and Service sectors, so are uniquely aware of its application for all. /// We also offer programmes in Management Development /// Visit www.businessimpactuk.com to find out more ///
  • 5. Programme Framework NVQ Diploma in Business Improvement Techniques Level 2 Induction enrolment: Covering completion of ILP, literacy and numeracy assessments, BIUK policies and procedures. Equality and Diversity and Safeguarding also Improvement activity 1 introduced. 2.5 hours. Shop floor application session. 8 hours. UPK 1: Covering, 5S Improvement activity 2 workplace organisation, Shop floor application session. Health and Safety, Visual 8 hours Management, and Team working. 4 hours. Improvement activity 3 Shop floor application session. 8 hours. UPK 2: Covering, Kaizen, Health and Safety, Team working, Problem Solving, Data collection and analysis. 4 hours. UPK 3: Covering, Health and Safety, Kaizen, Problem Solving, Data collection and Analysis. 4 hours.
  • 6. Programme Information Business Improvement Techniques (BIT) Level 3 • Reduce costs, variation and waste • Improve business performance Following on from level 2, this Business Improvement Techniques • Maximise pro ts and revenues . quali cation at level 3 is designed for managers, supervisors and other sta who have an important role to play in the business. • Helps reduce workplace The quali cation enables these individuals to develop the skills accidents they need to be able to act as continuous improvement facilitators • Achieve results with minimal within the organisation and lead improvement projects. disruption to operations The quali cation includes training in the following areas: • Improved sta morale Leading E ective Teams Applying Problem Solving Techniques Creating and Maintaining Standard Operating Procedures Plus an additional unit from the following to be selected in line with company needs: Flow Process Analysis SMED (a waste reduction tool to assist rapid changeover) TPM (Total Productive Maintenance) The training is followed by three facilitated improvement project days where the team utilise the methods they have learned during the training to create and analyse process maps, identify suitable improvement projects on the shop oor and implement those improvements. /// Management Development /// Visit www.businessimpactuk.com to out more ///
  • 7. BIT LEVEL 3 PROCESS FLOW UPK 1. 8 Hours. Leading Teams, P/Solving, SMED techniques. UPK 2. 4-8 Hours. SMED techniques continued and SOPs. Facilitated Improvement Session 1. Individuals to lead a 5’S activity and close out actions from Improvement 1. Facilitated Improvement Session 2. Individuals to lead a 5’S activity and close out actions from Improvement 2. Facilitated Improvement Session 3. Individuals to lead a 5’S activity and close out actions from Improvement 3. Follow up and close out session.
  • 8. Programme Information Lean Office Benefits to the employers: • Improved business performance While many organisations have successfully applied to assist in winning contracts the principles of Lean Manufacturing to the factory floor, often companies overlook the benefits that streamlining • Reduction in costs and waste administrative functions can deliver to the bottom line… • Increased profits and revenues and to customer service. • Reduction in workplace accidents Typically some 60% – 80% of all costs related to a product • Improved staff morale are non-production costs, but due to lack of understanding and performance in the identification and monitoring of value-add in non- manufacturing (identifying value is a crucial first step on the road to improvement), businesses fail to address many important issues. By focusing on the end-to-end process it can become clear that, despite making significant improvements in the process, often the overall lead-time has improved very little. The Business Improvement Techniques (NVQ) qualification is designed to assist organisations in improving their business activities by applying the tools and techniques of continuous improvement. Business Impact have adapted this hugely successful qualification and adjusted the focus to reflect the back office and administrative support functions to address areas such as: 1. Workplace Organisation 2. The identification and elimination of waste 3. Operational effectiveness 4. Teamwork and communication 5. Improvement and productivity This programme is designed to ensure that all activities add value and are sustainable, impacting on Quality, Cost and Delivery performance that: • Eliminates the risk of a poor service reaching the customer • Reduces operational costs • Improves profitability and competitiveness /// We also offer programmes in Management Development /// Visit www.businessimpactuk.com to find out more ///
  • 9. Programme Framework: Lean Office Level 2 Induction / Enrolment – The Lean Office Qualification Individual Learning Plan (ILP) Numeracy & Literacy Assessment Analysis of Training Needs Introduction to the Lean Office Qualification UPK Session 1 – Health & Safety + Teamwork HASAWA 1974 Health & Safety in the Office Manual Handling and COSHH Risk Assessment Teamwork and Team Roles UPK Session 2 – Workplace Organisation The Working Environment Structured Workplace Organisation Auditing the Work Area Visual Management Systems Workplace Visual Management Opportunities UPK Session 3 – Continuous Improvement Continuous Improvement Work and Waste (The Eight Wastes) Analysing the Work Process Key Performance Indicators (KPI’s) Matching Work Level to Customer Demand UPK Session 4 – Problem Solving & Standardisation of Work Cause & Effect Analysis Identifying Underlying Causes Selecting Solutions Standard Work Practises Office Ergonomics Improvement Activity x 3 – Quality, Cost & Delivery Area Risk Assessment Workplace Organisation Audit (Pre & Post) Data Gathering and Problem Definition Underlying Cause Identification Solution Generation Improvement Proposal Record of Area Status before Improvement Improvement Implementation Record of Area Status after Improvement Improvement Close Out & Action Plan
  • 10. Programme Information Performing Manufacturing Benefits: Operations Plus (PMO Plus)  Buy into best methods of working from employees and maybe a starting point for a learning journey The Performing Manufacturing Operations NVQ Level 2 is  Opportunity to participate in primarily for confirming the competence of existing employees a 5S work based and for ensuring standardised working/audit compliance. improvement project Confirmation of competence is Assessed via a series of on the Costs: job observations by a Business Impact Assessor and carried out on normal shift patterns at the place of work. For this  Time off the job qualification it is essential that staff can perform manufacturing operations and would normally do so on a daily basis.  Fully funded qualification for 1st Level 2 and partially By observing and having dialogue the Assessor captures written funded for 2nd Level 2 evidence for example: wearing the correct PPE and awareness of the H&S requirements; housekeeping is in order; knows what to do if a non-conformance could or has occurred; good understanding of the process and any variables. At the end of each observation the Assessor will share the written feedback with your employee and they have the opportunity to amend and review along with the Team Leader. Any necessary actions are agreed prior to the next observation. Employees will also participate in a half day 5S work based improvement project for their area. Time off the job: 2 hour enrolment session/induction, then 3 on the job observations/assessments each with a 20 minute review. 4 hours for the improvement project. Considerations: maximum group size of 12 for the enrolment session; short refresher training as part of induction?
  • 11. Programme Framework: PERFORMING MANUFACTURING OPERATIONS NVQ L2 PROGRAMME Enrolment/Induction Option for Training 2 hours Session: 5S & basic audit Group size c.12 improvement 2-4 hours 1st on the job assessment & observation Includes 20 minute 1:1 & agreed actions for next observation 2nd on the job assessment and observation Includes 20 minute 1:1 & agreed actions for the next observation 3rd on the job assessment and observation Includes 20 minute 1:1 to confirm all actions have been completed Certification of Achievement
  • 12. Programme Information Performing Engineering Benefits: Operations  Allows individuals the opportunity to gain skills and recognition in the area in which they work  Ensures your organisation The Performing Engineering Operations NVQ Level 2 is has competent personnel primarily for confirming the competence of existing employees who can perform skills to and for ensuring standardised working/audit compliance. industry standards Confirmation of competence is assessed via a series of on the job observations by a Business Impact Assessor and carried out on normal shift patterns at the place of work. For this Costs: qualification it is essential that staff can perform engineering  Time off the job operations and would normally do so on a daily basis.  Fully funded qualification for By observing and having dialogue the Assessor captures written 1st Level 2 and partially evidence for example: wearing the correct PPE and awareness funded for 2nd Level 2 of the H&S requirements; housekeeping is in order and knows what to do if a non-conformance could or has occurred; At the end of each observation the Assessor will share the written feedback with your employee and they have the opportunity to amend and review along with the Team Leader. Any necessary actions are agreed prior to the next observation. Time off the job: 2 hour enrolment session/induction, then 3 on the job observations/assessments each with a 20 minute review. Considerations: maximum group size of 12 for the enrolment session.
  • 13. Programme Framework: PERFORMING ENGINEERING OPERATIONS NVQ L2 PROGRAMME 1st on the job assessment Enrolment/Induction & observation 2 hours Includes 20 minute 1:1 & Group size c.12 agreed actions for next observation Option for Training 2nd on the job assessment Session: observationaudit and 5S & basic improvement Includes 20 minute 1:1 & 2-4 hours agreed actions for the next observation 3rd on the job assessment and observation Includes 20 minute 1:1 to confirm all actions have been completed Professional Discussion with candidate and review of product evidence Witness testimony taken Certificate of from candidates’ line achievement manager to confirm competence
  • 14. Programme Information Warehousing & Storage Plus Benefits: (WAS Plus)  Buy into best methods of working from employees and The Warehousing & Storage NVQ Level 2 is primarily for maybe a starting point for a learning journey confirming the competence of existing employees and for ensuring standardised working/audit compliance. Confirmation  Opportunity to participate in of competence is Assessed via a series of on the job a 5S work based observations by a Business Impact Assessor and carried out on improvement project normal shift patterns at the place of work. For this qualification it is essential that employees perform a full cycle of activity from Costs: orders to picking/packing to dispatch.  Time off the job By observing and having dialogue the Assessor captures written evidence for example: wearing the correct PPE and awareness  Fully funded qualification for of the H&S requirements particularly in relation to Fork Lift 1st Level 2 and partially funded for 2nd Level 2 Trucks, stacking etc.; housekeeping is in order; knows what to do if a non-conformance could or has occurred; good understanding of the process and any variables. At the end of each observation the Assessor will share the written feedback with your employee and they have the opportunity to amend and review along with the Team Leader. Any necessary actions are agreed prior to the next observation. Employees will also participate in a half day 5S work based improvement project for their area. Time off the job: 2 hour enrolment session/induction, then 3 on the job observations/assessments each with a 20 minute review. 4 hours for the improvement project. Considerations: maximum group size of 12 for the enrolment session; short refresher training as part of induction?
  • 15. Programme Framework: WAREHOUSING & STORAGE OPERATIONS NVQ L2 PROGRAMME Enrolment/Induction Option for Training 2 hours Session: 5S & basic audit Group size c.12 improvement 2-4 hours 1st on the job assessment & observation Includes 20 minute 1:1 & agreed actions for next observation 2nd on the job assessment and observation Includes 20 minute 1:1 & agreed actions for the next observation 3rd on the job assessment and observation Includes 20 minute 1:1 to confirm all actions have been completed Certification of Achievement
  • 16. Programme Information Business and Administration Benefits: The Business and Administration NVQ Level 2 is primarily for confirming the competence of existing employees and for  Improved time management ensuring standardised working/audit compliance. Confirmation of competence is assessed via a series of on the job  Increased productivity observations by a Business Impact Assessor and carried out on normal shift patterns at the place of work. For this qualification  A reduction in administrative errors it is essential that staff can perform administrative duties and would normally do so on a daily basis. Costs: By observing and having dialogue the assessor captures written  Time off the job evidence, for example: health and safety, working effectively with others, producing documents, processing customer  Fully funded qualification for transactions and researching and reporting information.. At the 1st Level 2 and partially funded end of each observation the assessor will share the written for 2nd Level 2 feedback with your employee and they have the opportunity to amend and review, along with the Team Leader. Any necessary actions are agreed prior to the next observation. Time off the job: 2 hour enrolment session/induction, then 6 on the job observations/assessments each with a 20 minute review
  • 17. Programme Information Customer Service Benefits:  Consistent delivery of customer service excellence The Customer Service NVQ Level 2 is primarily for confirming within your organisation the competence of existing employees and for ensuring  Customer queries are dealt standardised working/audit compliance. Confirmation of with quickly and resolved competence is assessed via a series of on the job observations effectively by a Business Impact Assessor and carried out on normal shift patterns at the place of work. For this qualification it is essential Costs: that staff can perform customer service duties and would normally do so on a daily basis.  Time off the job By observing and having dialogue the assessor captures written  Fully funded qualification for evidence, for example: communicating with customers, 1st Level 2 and partially promoting additional services or products, processing customer funded for 2nd Level 2 service information, delivering customer service excellence and dealing with customer queries effectively. At the end of each observation the assessor will share the written feedback with your employee and they have the opportunity to amend and review, along with the Team Leader. Any necessary actions are agreed prior to the next observation. Time off the job: 2 hour enrolment session/induction, then 6 on the job observations/assessments each with a 20 minute review
  • 18. Programme Information Information Technology Benefits: Qualification  Evaluating the impact of ICT  Developing new tools and The ITQ NVQ Level 2 is primarily for confirming the competence techniques of existing employees and for ensuring standardised working/audit compliance. Confirmation of competence is Costs: assessed via a series of on the job observations by a Business Impact Assessor and carried out on normal shift patterns at the  Time off the job place of work. For this qualification it is essential that staff can perform ICT functions and do so, on a daily basis.  Fully funded qualification for 1st Level 2 and partially By observing and having dialogue the Assessor captures written funded for 2nd Level 2. evidence for example: Using IT systems, using IT to exchange information, word processing and the use of database software. At the end of each observation the Assessor will share the written feedback with your employee and they have the opportunity to amend and review along with the Team Leader. Any necessary actions are agreed prior to the next observation. Time off the job: 2 hour enrolment session/induction, then 5 on the job observations/assessments each with a 20 minute review.
  • 19. Programme Information Introductory Award Team Leading in Team Leading NVQ Level 2 The introductory award in team leading is designed as a The Level 2 NVQ in Team Leading is designed for starting point for aspiring team leaders or those who are team leaders who are primarily concerned with motivating new to a team leading role. The programme gives learners their team members and achieving agreed outputs, with a basic knowledge of the various roles, functions and limited authority for deploying resources. Flexibility is responsibilities of a team leader. achieved through optional units, which complement the four mandatory units designed to develop the core competences needed by today’s team leaders. Certificate in Team Leading The Level 2 Certificate in Team Leading programme comprehensively covers the full range of responsibilities of the team/group leader or member, and can be tailored to fit your specific needs. The certificate develops leaders and managers within the national qualifications framework. The full Certificate consists of an induction, four 15-hour modules plus tutorial support. The modular route reinforces the commitment to short, sharp, flexible learning to ensure an exact fit with individual candidate needs and workplace requirements. /// We also offer programmes in Workforce Development /// Visit www.businessimpactuk.com to find out more ///
  • 20. APPRENTICESHIPS
  • 21. Programme Information Customer Service Framework: Apprenticeship  9 month programme  NVQ L2 in Customer Service  Functional Skills in Maths, The Apprenticeship Framework: English & ICT The framework is made up of four elements:  Certificate in Customer Service  NVQ L2 in Customer Service  Functional Skills in Maths, English & ICT  Employment Rights & Responsibilities  Certificate in Customer Service  Employment Rights & Responsibilities Costs: It is a 9 month programme and all elements must be completed  Fully funded for all learners in order to achieve an apprenticeship in Customer Service. aged 16-24 The apprenticeship programme is open to anyone, but is only funded for individuals aged between 16 and 24. The NVQ: The NVQ is designed for people who are able to carry out administrative functions as part of their daily role. The course includes: • Giving customers a positive impression of the organisation • Promoting additional services or products to customers • Processing customer service information • Going “the extra mile” in customer service • Providing good customer service within the rules • Living up to the customer service promise
  • 22. Programme Information Continued Functional Skills: GCSE’s are not, in the opinion of employers, giving individuals the necessary skills required in the work place. Functional Skills are transferable skills that are valued by employers and provide a base from which individuals can develop other employability skills. They are tools that enable people to:  Apply their knowledge and understanding in everyday life  Engage competently and confidently with others  Solve problems in both familiar and unfamiliar situations Technical Certificate: This provides individuals with the underpinning knowledge required to carry out their role effectively. It contains information on health & safety and legislation. Knowledge is confirmed through completion of an on line assessment. Employment Rights & Responsibilities: This provides individuals with information about their organisation, such as, contracts of employment, policies and procedures, equality & diversity, data protection and general sources of information and advice. Assessment & Delivery: Assessment is conducted by a qualified assessor, with a wealth of experience and occupational competency in the area of learning. There are many ways that an individual’s competency can be assessed and these include:  Observation  Product Evidence (naturally occurring in the workplace)  Questioning  Guided Discussion All assessments take place on the job, it is anticipated that a small amount of down time will be required to complete the functional skills element of the framework.
  • 23. Programme Information Business & Administration Framework: Apprenticeship  9 month programme  NVQ L2 in Business & Administration The Apprenticeship Framework:  Functional Skills in Maths & English The framework is made up of four elements:  Award in Administration  NVQ L2 in Business & Administration  Functional Skills in Maths & English  Employment Rights & Responsibilities  Award in Administration  Employment Rights & Responsibilities Costs: It is a 9 month programme and all elements must be completed  Fully funded for all learners in order to achieve an apprenticeship in Business & aged 16-24 Administration. The apprenticeship programme is open to anyone, but is only funded for individuals aged between 16 and 24. The NVQ: The NVQ is designed for people who are able to carry out administrative functions as part of their daily role. The course includes: • Maintaining a safe working environment • Working towards the organisations objectives • Managing customer relations • Using IT in administration • Researching and reporting information • Working effectively with other people
  • 24. Programme Information Continued Functional Skills: GCSE’s are not, in the opinion of employers, giving individuals the necessary skills required in the work place. Functional Skills are transferable skills that are valued by employers and provide a base from which individuals can develop other employability skills. They are tools that enable people to:  Apply their knowledge and understanding in everyday life  Engage competently and confidently with others  Solve problems in both familiar and unfamiliar situations Technical Certificate: This provides individuals with the underpinning knowledge required to carry out their role effectively. It contains information on health & safety and legislation. Knowledge is confirmed through completion of an on line assessment. Employment Rights & Responsibilities: This provides individuals with information about their organisation, such as, contracts of employment, policies and procedures, equality & diversity, data protection and general sources of information and advice. Assessment & Delivery: Assessment is conducted by a qualified assessor, with a wealth of experience and occupational competency in the area of learning. There are many ways that an individual’s competency can be assessed and these include:  Observation  Product Evidence (naturally occurring in the workplace)  Questioning  Guided Discussion All assessments take place on the job, it is anticipated that a small amount of down time will be required to complete the functional skills element of the framework.
  • 25. Programme Information ITQ Apprenticeship Framework:  9 month programme The Apprenticeship Framework:  NVQ L2 in ITQ  Functional Skills in Maths & The framework is made up of three elements: English  NVQ L2 in Information Technology Qualification  Employment Rights &  Functional Skills in Maths & English Responsibilities  Employment Rights & Responsibilities Costs: It is a 9 month programme and all elements must be completed in order to achieve an apprenticeship in Information Technology  Fully funded for all learners aged 16-24 Qualification. The apprenticeship programme is open to anyone, but is only funded for individuals aged between 16 and 24. The NVQ: The NVQ is designed for people who are working in a manufacturing environment and this can apply to a variety of disciplines. The course includes: • IT troubleshooting • IT maintenance • Specialist and bespoke software • Using IT to exchange information • E mail • Spreadsheets
  • 26. Programme Information Continued Functional Skills: GCSE’s are not, in the opinion of employers, giving individuals the necessary skills required in the work place. Functional Skills are transferable skills that are valued by employers and provide a base from which individuals can develop other employability skills. They are tools that enable people to:  Apply their knowledge and understanding in everyday life  Engage competently and confidently with others  Solve problems in both familiar and unfamiliar situations Technical Certificate: This provides individuals with the underpinning knowledge required to carry out their role effectively. It contains information on health & safety and legislation. Knowledge is confirmed through completion of an on line assessment. Employment Rights & Responsibilities: This provides individuals with information about their organisation, such as, contracts of employment, policies and procedures, equality & diversity, data protection and general sources of information and advice. Assessment & Delivery: Assessment is conducted by a qualified assessor, with a wealth of experience and occupational competency in the area of learning. There are many ways that an individual’s competency can be assessed and these include:  Observation  Product Evidence (naturally occurring in the workplace)  Questioning  Guided Discussion All assessments take place on the job, it is anticipated that a small amount of down time will be required to complete the functional skills element of the framework.
  • 27. Programme Information Performing Manufacturing Framework: Operations Apprenticeship  9 month programme  NVQ L2 in Performing Manufacturing Operations The Apprenticeship Framework:  Functional Skills in Maths & English The framework is made up of four elements:  Certificate in Manufacturing  NVQ L2 in Performing Manufacturing Operations Practices  Functional Skills in Maths & English  Employment Rights &  Certificate in Manufacturing Practises Responsibilities  Employment Rights & Responsibilities Costs: It is a 9 month programme and all elements must be completed in order to achieve an apprenticeship in Performing  Fully funded for all learners Manufacturing Operations. aged 16-24 The apprenticeship programme is open to anyone, but is only funded for individuals aged between 16 and 24. The NVQ: The NVQ is designed for people who are working in a manufacturing environment and this can apply to a variety of disciplines. The course includes: • Health, safety and security in the workplace • Storage, • Transferring materials • Preparing for manufacturing operations • Complying with statutory regulations and organisational safety requirements • Analysing the results if inspection and confirming quality of production
  • 28. Programme Information Continued Functional Skills: GCSE’s are not, in the opinion of employers, giving individuals the necessary skills required in the work place. Functional Skills are transferable skills that are valued by employers and provide a base from which individuals can develop other employability skills. They are tools that enable people to:  Apply their knowledge and understanding in everyday life  Engage competently and confidently with others  Solve problems in both familiar and unfamiliar situations Technical Certificate: This provides individuals with the underpinning knowledge required to carry out their role effectively. It contains information on health & safety and legislation. Knowledge is confirmed through completion of an on line assessment. Employment Rights & Responsibilities: This provides individuals with information about their organisation, such as, contracts of employment, policies and procedures, equality & diversity, data protection and general sources of information and advice. Assessment & Delivery: Assessment is conducted by a qualified assessor, with a wealth of experience and occupational competency in the area of learning. There are many ways that an individual’s competency can be assessed and these include:  Observation  Product Evidence (naturally occurring in the workplace)  Questioning  Guided Discussion All assessments take place on the job, it is anticipated that a small amount of down time will be required to complete the functional skills element of the framework.
  • 29. Activity Plan Performing Manufacturing Operations Apprenticeship Week No. Activity Time Required 1 Induction & Initial Assessment 1 day - off the job 3 Skills Gap Assessment/ERR 1 day - off the job 5 Functional Skills /ERR 1 day - off the job 7 Functional Skills/Technical Certificate 1 day - off the job 9 Functional Skills/Technical Certificate 1 day - off the job 11 Functional Skills/Technical Certificate 1 day - off the job 13 Functional Skills/Technical Certificate 1 day - off the job 15 Functional Skills/Technical Certificate 1 day - off the job 17 Functional Skills/Technical Certificate 1 day - off the job 19 Functional Skills/Technical Certificate 1 day - off the job 21 Functional Skills/Technical Certificate 1 day - off the job 23 Observation of Work Practice ½ day – on job assessment 25 Observation of Work Practice ½ day – on job assessment 27 Observation of Work Practice ½ day – on job assessment 29 Professional Discussion ½ day – on job assessment 30 Portfolio Sign Off ½ day – on job assessment 32 Key Skills Assessments 1 day - off the job 34 Technical Certificate Assessment 1 day - off the job
  • 30. Programme Information Performing Engineering Framework: Operations Apprenticeship  12 month programme  NVQ L2 in Performing The Apprenticeship Framework: Engineering Operations The framework is made up of four elements:  Functional Skills in Maths, English & ICT  NVQ L2 in Performing Engineering Operations  Technical Certificate  Functional Skills in Maths, English & ICT appropriate to chosen  Technical Certificate pathway  Employment Rights & Responsibilities  Employment Rights & It is a 12 month programme and all elements must be Responsibilities completed in order to achieve an apprenticeship in Performing Engineering Operations. Costs:  Fully funded for all learners The apprenticeship programme is open to anyone, but is only aged 16-24 funded for individuals aged between 16 and 24. The NVQ: The NVQ is designed for people working on engineering related tasks as part of their daily role. The course includes: • Working safely in an engineering environment • Working efficiently and effectively in an engineering environment • Using and communicating technical information • Making components using hand tools and fitting techniques] The above list is only a small sample of the units available and the qualification can be tailored to the operator’s job role.
  • 31. Programme Information Continued Functional Skills: GCSE’s are not, in the opinion of employers, giving individuals the necessary skills required in the work place. Functional Skills are transferable skills that are valued by employers and provide a base from which individuals can develop other employability skills. They are tools that enable people to:  Apply their knowledge and understanding in everyday life  Engage competently and confidently with others  Solve problems in both familiar and unfamiliar situations Technical Certificate: This provides individuals with the underpinning knowledge required to carry out their role effectively. It contains information on health & safety and legislation. Knowledge is confirmed through completion of an on line assessment. Employment Rights & Responsibilities: This provides individuals with information about their organisation, such as, contracts of employment, policies and procedures, equality & diversity, data protection and general sources of information and advice. Assessment & Delivery: Assessment is conducted by a qualified assessor, with a wealth of experience and occupational competency in the area of learning. There are many ways that an individual’s competency can be assessed and these include:  Observation  Product Evidence (naturally occurring in the workplace)  Questioning  Guided Discussion All assessments take place on the job, it is anticipated that some down time will be required to complete the functional skills element of the framework.
  • 32. Programme Information Warehousing & Storage Framework: Apprenticeship  9 month programme  NVQ L2 in Warehousing & Storage The Apprenticeship Framework:  Functional Skills in Maths & English The framework is made up of four elements:  Certificate in Warehousing &  NVQ L2 in Warehousing & Storage Storage Principles  Functional Skills in Maths & English  Employment Rights &  Certificate in Warehousing & Storage Principles Responsibilities  Employment Rights & Responsibilities Costs: It is a 9 month programme and all elements must be completed in order to achieve an apprenticeship in Warehousing &  Fully funded for all learners Storage. aged 16-24 The apprenticeship programme is open to anyone, but is only funded for individuals aged between 16 and 24. The NVQ: The NVQ is designed for people who are involved in either the movement of goods, hygiene, customer service and stock control or a combination of these within a warehouse environment. The course includes:  Health, safety and security in the workplace  Storage  Processing orders  Receiving deliveries  Assembling orders for dispatch  Dispatching orders  Working effectively within the organisation
  • 33. Programme Information Continued Functional Skills: GCSE’s are not, in the opinion of employers, giving individuals the necessary skills required in the work place. Functional Skills are transferable skills that are valued by employers and provide a base from which individuals can develop other employability skills. They are tools that enable people to:  Apply their knowledge and understanding in everyday life  Engage competently and confidently with others  Solve problems in both familiar and unfamiliar situations Technical Certificate: This provides individuals with the underpinning knowledge required to carry out their role effectively. It contains information on health & safety and legislation. Knowledge is confirmed through completion of an on line assessment. Employment Rights & Responsibilities: This provides individuals with information about their organisation, such as contracts of employment, policies and procedures, equality & diversity, data protection and general sources of information and advice. Assessment & Delivery: Assessment is conducted by a qualified assessor, with a wealth of experience and occupational competency in the area of learning. There are many ways that an individual’s competency can be assessed and these include:  Observation  Product Evidence (naturally occurring in the workplace)  Questioning  Guided Discussion All assessments take place on the job, it is anticipated that a small amount of down time will be required to complete the functional skills element of the framework.
  • 34. RAPID IMPROVEMENT WORKSHOPS
  • 35. Rapid Improvement Workshops 5s & Workplace Organisation 1 day • Tangible improvements within your workplace • Improved sta skill levels The quality of your working environment can have a big impact • Increased product and process quality on the e ciency of your operations. A well organised workplace with an e cient layout saves time, reduces accidents, increases • Immediate results productivity and improves quality. • Improved health and safety What is 5s? 5s is often referred to as housekeeping, however the elements of • Decreased down time 5s, and of this workshop, go beyond that. 5s is a philosophy that, when adopted within an organisation, can signi catnly improve the e ciency of the organisations activity. Workshop Content Unlike most other 5s programmes this 1 day workshop is made up of 20% theory and 80% application so actual improvements are made to your workplace. The theory covered includes: Origins of 5s Elements of 5s Red Tagging 5s Audit Sheets Sustaining the e ort A Business Impact Consultant will work with you to identify areas for improvement within your organisation to ensure that you receive the best possible bene ts from the workshop. /// Management Development /// Visit www.businessimpactuk.com to out more ///
  • 36. Rapid Improvement Workshops Kaizen & Continuous Improvement 1 day • Reduced waste • Improved sta skill levels Adopting and implementing a Kaizen philosophy is key to ensuring • Cost savings your business processes are continuously improved to drive down costs and increase competitiveness through improvements in quality, time spent • Immediate results on activities. • Helps create a culture of The key to adopting this philosophy and ensuring it is as successful as continuous improvement possible within your organisation is not only ensuring your sta have an understanding but are also able to implement it within the workplace. This one day workshop covers both of these elements by developing the knowledge of your sta and facilitating an improvement project in your workplace with the group taking part. Workshop Content Unlike most other Kaizen programmes this 1 day workshop is made up of 20% theory and 80% application so actual improvements are made to your workplace. The theory covered includes: Kaizen de nition and teamwork The PDCA cycle Check sheets and Pareto analysis The seven wastes Identifying waste in a process Reducing waste in A process A Business Impact Consultant will work with you to identify areas for improvement within your organisation to ensure that you receive the best possible bene ts from the workshop. /// Management Development /// Visit www.businessimpactuk.com to out more ///
  • 37. Rapid Improvement Workshops FMEA (Failure Mode and E ects Analysis) 1 day • Improved quality • Improved customer satisfaction The ability to improve your business processes is key to ensuring your • Reduced down time oragnisation drives down costs, improves quality and boosts productivity. Having people within your organisation with the skills to • Creates emphasis on problem prevention be able to identify valuable areas for improvement goes a long way to achieving this. • Reduced waste What is FMEA? • Improved sta skill levels Failure Mode and E ects Analysis is a tool used to identify potential failure modes within a process, determine their e ect on the quality of the process and its outcome and identify corrective meaures to combat those failures which cause the greatest potential risk. Workshop Content Unlike most other FMEA programmes this 1 day workshop is made up of 20% theory and 80% application so actual analysis is carried out in your workplace. The theory covered includes: The concept of FMEA and risk Design FMEA and process FMEA Calculating RPN - Severity, Occurence, Detection The FMEA sheet Creating an action plan using FMEA A Business Impact Consultant will work with you to identify areas for improvement within your organisation to ensure that you receive the best possible bene ts from the workshop. /// Management Development /// Visit www.businessimpactuk.com to out more ///
  • 38. Programme Information Introduction to Key Outcomes: Lean Manufacturing Upon successful completion of this module the participant 1-day programme will be able to: 1. Describe the principles of Lean Manufacturing and the benefits of applying lean concepts across The Lean concept is basically all about getting the right a business. things, to the right place, at the right time, in the right 2. Explain the importance of quantity while minimising time, in the right quantity Standard Operating Procedures while minimising waste and being open to change - and it applies to the whole of the organisation from order entry 3. List the stages in the application to accounts received. It demands effective leadership, of a 5s programme commitment and engagement of the workforce to create 4. Define the terms value-add a flexible and responsive organisation. This session and non value-add in a Lean introduces the fundamental concepts and philosophy Manufacturing environment. of Lean methodology and allows participants to apply these in a simple ‘production line’ practical activity. /// We also offer programmes in Workforce Development /// Visit www.businessimpactuk.com to find out more ///
  • 39. Programme Information Introduction to Key Outcomes: Lean Manufacturing Upon successful completion of this module the participant will be able to: 2-day programme 1. Describe the role of value, flow, pull and waste reduction in a Lean Manufacturing environment This 2-day programme provides participants with a practical 2. Explain the importance introduction to the topic of Lean Manufacturing and also of standardisation introduces some of the essential tools required to categorise, 3. List the eight Lean KPI’s monitor and control processes. Through a combination of classroom sessions, practical activities and workplace audits, 4. Explain the use of Takt time to match output to participants experience first-hand the tools, techniques and customer demand methodologies that today’s manufacturing companies use to reduce costs and increase productivity. 5. Calculate basic capability indices (Cp/Cpk) 6. Describe the link between variation and the Normal distribution 7. Explain the fundamentals of Statistical Process Control 8. Select appropriate methods to arrange and organise ideas as part of the problem solving process /// We also offer programmes in Workforce Development /// Visit www.businessimpactuk.com to find out more ///
  • 40. Programme Information Introduction to Key Outcomes: Lean Manufacturing Upon successful completion of this module the participant will be able to: 5-day programme 1. Describe the principles of lean manufacturing and the benefits Application of applying lean concepts across a business. 2. Understand production smoothing, SMED and how this enables JIT flexibility. The Practical Introduction to Lean Manufacturing module 3. Explain the terms, Flow, Pull, Takt, is designed to provide an understanding of the principles JIT and Jidoka and how these relate of Lean Manufacturing and how these principles can be to the strategic implementation of applied within the workplace. lean manufacturing. This programme introduces the fundamental concepts and 4. Recognise the key elements philosophy of Lean methodology and allows participants to and fundamentals of lean combine these with the essential support tools and techniques manufacturing including identification and elimination to ensure effective application. of waste, visual management, workplace organisation and standardisation. 5. Demonstrate the use of Value Stream Mapping to identify value added and non-value added activity. 6. Collect and analyse live data from a process (selecting the correct problem solving tool) using Quality, Cost and Delivery criteria. 7. Apply the principles of cellular working and workplace organisation (e.g. 5S and Visual Management Systems) to improve the effectiveness, flexibility, response, quality and safety of the work area. 8. Identify, categorise (using the seven wastes model) and prioritise waste from a process. 9. Develop standardised work plans to eliminate variation from the process. 10. Apply effective visual management to sustain improvements within the workplace. 11. Apply tools and techniques to reorganise and evaluate a process using Lean criteria. 12. Demonstrate an understanding of the application of Lean principles and communicate this to others. /// We also offer programmes in Workforce Development /// Visit www.businessimpactuk.com to find out more ///
  • 41. Programme Information The Lean Leader Objectives: Programme (Level 3) • Provide candidates with appropriate Lean Leader skills and knowledge • Support them to apply their The Lean Leader is a programme of knowledge and knowledge and skills to a live initiative or Business skills based on an Institute of Leadership & Management Improvement programme qualification that has been enhanced to address the effective implementation and sustainability of Lean • Enable candidates to measure business improvements, with projects in either Manufacturing or Service environments. specific focus on Quality, Cost and Delivery. The aim of this programme is to provide tailored leadership and management skills to Supervisors, Team Leaders, Managers and Change Agents to maximise the sustainability of Lean initiatives and business improvement programmes in both Manufacturing and Service organisations. The course will provide candidates with appropriate Lean Leader skills and knowledge, support them to apply these to live Lean initiatives and business improvement programmes, and enable them to measure business improvements. /// We also offer programmes in Workforce Development /// Visit www.businessimpactuk.com to find out more ///
  • 42. Programme Information Management to Leadership This programme is designed to provide the essential skills that today’s managers require to implement and drive productivity improvements within the organisation by becoming effective leaders. The programme consists of three topic areas: • How to lead and be effective • Utilisation of selected productivity tools and techniques • Strategies for making change happen Each participant will understand what they have to do to improve their leadership skills and they will be helped to make the necessary adjustments as they learn how to use selected productivity tools and techniques to improve the performance of a process. This programme is unique in achieving immediate improvements in how the participant impacts their team, colleagues and customers - while identifying and eliminating waste and inefficiency in the manufacturing process. The programme consists of three modules: 1. Leadership for managers 2. Selected productivity tools and techniques 3. Strategies for change and project management /// We also offer programmes in Workforce Development /// Visit www.businessimpactuk.com to find out more ///
  • 43. CASE STUDIES / TESTIMONIALS
  • 44. Current clients that we work with........
  • 45. Case Study – Arla Foods, Palmers Green We have been working with Arla Foods at their Oakthorpe Site since May 2009 and so far 30 learners have completed their BIT Level 2. Arla have been extremely pleased with our progress and the changes he has seen take place onsite since we started last year. Our contact at Arla foods; the Continuous Improvement Co- ordinator believes these changes have been a direct result of the programmes we have delivered there. He has also been fully involved in the programme and is currently working towards his Level 3 having completed Level 2. He said the most valuable factor to come out of the training has been to see the learners engage and start to utilise their new skills after the NVQs have been completed. This has also been a great help to the company as learners are starting to be set their personal development plans and continuous improvement is an objective everyone is being set. A key improvement that has been made was to put a procedure in place to ensure a piece of equipment (Cyroscope) no longer needed to be calibrated and parts replaced every month. This simple improvement has saved Arla over £700 per month since July 2009; £6,300 so far. Since this projected was completed in the laboratory, all equipments that are used now have similar care points introduced and the Cyroscope has not needed to be serviced since July 2009. In the Cream Department, one of the issues raised was around time being wasted when labels ran out on the labelling machine. The team looked at different ways of solving this and came up with an effective use of visual aids and hourly checks to ensure the labels never ran out. They then attached a Perspex top to the labeller and when the reel goes into the “red”, the operator, who has to carry out hourly checks replaces the reel and ensures the line continues to run. This has saved over 2 hours per day of “downtime” that was caused by labels running out. The improvement teams also looked at organising labels in the milk filling plant and organising the engineering materials. This has saved them time when looking for parts and also ensures that the labels are kept in the correct condition. Due to these small improvements Arla have also passed inspections by Tesco, Co-op and Sainsburys.
  • 46. Case Study – Rolls Royce, Barnoldswick Thirty six learners formed the first four pilot groups over two sites at Rolls Royce in Barnoldswick near Burnley. These two sites manufacture all the turbine blades for Rolls Royce engines worldwide. The first pilot groups have completed and we are currently enrolling new learners across all sites. The main challenge for us was to align the Business Improvement Techniques Level 2 qualification against the Rolls Royce “Process Excellence” journey. The first pilot group was a mixture of learners; two young apprentices, a doctor, a black belt, a green belt and the remainder were engineers. Our biggest challenge with that group was to create differentiation between the learners. They were part of the transactional team that led them to complete the projects around “Process Flow” within the internal FPA system. The FPA system is an internal vehicle with which to authorise change to processes. They successfully reduced NRFT of the FPA passing at the review board by changing flow process by creating an SOP to control this. The team created an internal programme to monitor the FPA’s. After that they looked at how the “Management of Change” (MOC) documentation was affected by the FPA and how it impacted on lead time. The final project was around parts awaiting sign off allowing them to go to stores to be sold. All projects that were implemented were successful and action plans are in place for the team to move forward. Another pilot group comprised of shop floor operatives and engineers and they looked at “blade rework reductions” at the Bankside site and also “improving die-set turnaround” at the Ghyll Brow site. Initial improvement figures for both groups are extremely encouraging and again action plans are in place to carry this forward. Rolls Royce is currently enrolling groups across other sites.
  • 47. Selex Ltd Testimonials Being in a supervisory role, the Lean Manufacturing training program has provided me with a sound basis for the promotion and implementation of successful process improvement ideas. This in turn leads to the encouragement of all staff members to become involved in further improvements that they know will achieve results. Andy Gardner Production Test Manager UK Operations SELEX Communications Ltd has been using the Business Improvement Techniques NVQ course as a key element of our training strategy for our Operations staff. The course dovetails very effectively with our lean manufacturing strategy. So far 16 of our people have achieved NVQ level 2 and this year we plan to put 13 through level 3 training as well as running another level 2 course. The course has been very popular with the trainees who have enjoyed the mix of theory and practical hands-on projects many of which have provided sustained process improvements for our business. In addition, the methodology advocated by the trainers has become the basis for our own in-house lean improvement team, formed from the course graduates. Business Impact’s trainers are both knowledgeable and professional, and I would have no hesitation in recommending this training scheme. Andy Forrester Efficiency Improvement Manager UK Operations
  • 48. Camerons Brewery Hartlepool Testimonial As the brewing industry consolidates within the UK through brewery closures due to the economic downturn, we have set our stall out to be a contact brewer of major brands. To be successful within this very competitive arena, we have to be capable of demonstrating to our prospective and existing clients that we will take the utmost care in producing their valuable brands to their exact expectations. To meet this need we have invested more than £4 million in the brewery infrastructure however it does not end there. Camerons’ recognise that the development of its staff is crucial to ensure that industry best practice is adopted within the brewery. Through involving Business Impact as our main training provider, we have embarked on a fundamental organisational development programme that encapsulates the Lean Manufacturing ethos. So far 50 employees have gained an NVQ level 2 in Business Improvement Techniques that has been delivered by Business Impact through a suite of classroom workshops and workplace applications. I’ve been impressed by the standard of tuition and expertise in nurturing students along, many of which have not studied in many years. The next phase of the training programme has commenced with the remaining 50 employees being involved. We have suggested a level 3 course as a follow up and have been inundated with volunteers. Well so far what has the course delivered? That of course is best answered by our customers! Comments from a customer visit last week: The improved work standards and communications are also a sign that you are openly working to a more organised and structured approach. The use of displays for the Lean audits as well as the work instructions show that these are actively in use with the teams - and are not just something being discussed in the offices. It really has been good to track the changes over the last year, but the visual impact of the tour yesterday really helped enforce the higher standards being implemented. Billy McKee Commercial Director Cameron's Brewery
  • 49. Guardian Print Centre Manchester Testimonial Guardian Print Centre (Manchester) has employed Business Impact to implement the NVQ in Business Improvement Techniques (Level 2). The programme is currently being delivered to all employees throughout the organisation. Benefits and improvements have already been realised on a cost, quality and delivery platform. Attendees have taken part from all departments with the emphasis on encouraging cross functional team development. The course mixes under pinning knowledge sessions with real improvement projects so as to create a shop floor culture of continuous development and improvement. I can highly recommend Business Impact as a provider of the NVQ programme. As a training provider, they understand the problems experienced in rolling out such a programme in a highly skilled manufacturing process environment. They have been flexible in arranging courses to suit production and also adapting the course to suit the organisation's requirements. The two trainers used have both been friendly, approachable, knowledgeable and professional with excellent feedback received from those who have already passed the course. GPC Manchester is looking forward to continuing it's partnership with Business Impact as a training provider. Ade Knott Line Manager Guardian Print Centre
  • 50. General Mills, Berwick upon Tweed Testimonials “Business Impact staff were useful as a resource, seeing the factory floor with fresh eyes. Their broad awareness of manufacturing processes and standards has helped us immensely” “Business Impact staff were professional, friendly and helpful. They easily established a rapport with your workforce, integrating in the business and interacting with our staff very well” “After company induction for Business Impact staff, very little input was needed from us” “Business Impact staff carried out training with minimal disruption to production and always gave a clear update on progress” They brought their own paperwork, files etc. so no additional administration was needed. Working out of the small area, couple of desks, chairs and some storage space was all they needed. Sometimes we forgot they were Business Impact staff and not our own!” “The trainers were flexible in terms of providing BIT overview sessions for Area Managers and meeting with Hygiene Manager to design new training for next year. They were always prepared to offer support and share their learning’s with the business” Fiona McIntosh, HR Manager Brian Douglas, Production Manager General Mills
  • 51. For further details on how we may assist you further please contact us directly on 0191 4971920. Business Impact UK Ltd (Head Office) Endurance House Colmet Court Seventh Avenue Team Valley Gateshead NE11 0EF info@businessimpactuk.com www.businessimpactuk.com