Software Asset Management

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Software Asset Management

  1. 1. 1© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. IT Advisory Services Pavit Mekmok Executive Director, KPMG Phoomchai Business Advisory Ltd. Software Asset Management Advisory
  2. 2. 2© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Agenda What is Software Asset Management (SAM)? Why Should companies care About SAM? Analyst Quotes on SAM SAM Standards, Components, and Roadmap SAM is Not Easy – Why? Additional Reading Questions, Contacts
  3. 3. 3© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Cases for SAM Key Drivers Organization Law, and Regulations Merger & Acquisition Changes in IT Management Intellectual Property (IP) Software controlled (e.g. prohibitedtools, malware) Define value of software assets IT assets for planning, budgeting, management IO concept Requirementsfor certification,stepsto governance International Standard, Certification, Governance IT Dept.
  4. 4. 4© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. What is Software Asset Management (SAM)? Software Asset Management is: “Effective management, control and protection of software assets within an organization” ISO/IEC 19770-1:2006 - Software Asset Management
  5. 5. 5© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. What is Software Asset Management (SAM)? Software Asset Management is: “All of the infrastructure and processes necessary for the effective management, control and protection of the software assets within an organization, throughout all stages of their lifecycle” ITIL Best Practice guide - Software Asset Management
  6. 6. 6© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. SAM for What? • IT Services as enabler to business • Alignment with business needs • Operational benefits • IT Services as enabler to business • Alignment with business needs • Operational benefits • The right controls in the right place • Understanding law and regulations • Driving down cost of compliance • The right controls in the right place • Understanding law and regulations • Driving down cost of compliance Business PerformanceBusiness Performance Risk ManagementRisk Management
  7. 7. 7© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. SAM for What? Risk Management Risk Management Business Performance Business Performance
  8. 8. 8© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. SAM for What? • Managing Risks (e.g. Brand, Reputation, Financial) • Support IT Service Management • Controlling Costs • Cost Reduction in IT Operation • Competitive Advantage Business PerformanceBusiness Performance Risk ManagementRisk Management
  9. 9. 9© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Simple Questions for SAM Do you know where your deployed software come from? How many software do you have? Licenses? How do you effectively manage those software? How do you effectively manage your users from self- installation of software? How do you manage all medias of your software licenses? How do you optimize the deployment of your software licenses?
  10. 10. 10© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. What is NOT Software Asset Management SAM is NOT just about a ONE-TIME DISCOVERY EXERCISE / AUDIT SAM is NOT just about a TOOL SAM is NOT just about IT
  11. 11. 11© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Why Should companies care About SAM? Direct Cost Savings: Optimisation, negotiate from a position of knowledge Mitigation of Business Risks: Sarbanes Oxley, Legal, Financial, and Operational risks Improved IT Operations: Informed decision making, efficient and effective IT management SAM
  12. 12. 12© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Leading Drivers For SAM In The Marketplace Regulatory / Sarbanes Oxley Compliance Activities Desire To Cut and Save Costs SOX: focus on Effectiveness of Internal Controls over Financial Reporting
  13. 13. 13© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Leading Objections For SAM In The Marketplace • “It is compliance driven, but not worth having for positive benefits” • “We have existed without it for years, why do it now?” • “Asset Management is not a priority; there are more important things to do” • “The idea is too bureaucratic and not workable” • “People won’t accept new processes and working practices” • “The SAM tool market is immature with no fully comprehensive or integrated solutions yet available” Source: ITIL
  14. 14. 14© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Analyst Quotes on SAM “By 2008, more than 70% of companies will implement software usage tools” - Gartner “55% of senior management surveyed recognized software compliance as an issue in their companies… 52% had implemented some software usage tools” -Gartner “Enterprises that begin an asset management program experience up to a 30% reduction in costs the first year... and continue savings of 5-10% for the next 5 years” – Gartner
  15. 15. 15© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. SAM Standards ITIL SAM Best Practice Guide ISO/IEC 19770 COBIT Others
  16. 16. 16© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. IT Service Management Source: itSMF “ITIL Guide to Software Asset Management
  17. 17. 17© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. SAM Process Overview Overall Management Process Core Asset Management Process Logistics Processes Verification and Compliance Processes Relationship Processes Overall management responsibility Risk Assessment Policies and procedures Competence, awareness and training Performance metrics and continuous improvement Service continuity and availability management Asset identification Asset control Status accounting Database management Financial management Requirements definition Design Evaluation Procurement Build Deployment Operation Optimization Retirement Verification and audit Licensing compliance Security compliance Other compliance Contract management Supplier management Internal business relationship management Outsourcing management Source: itSMF
  18. 18. 18© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Overview of SAM Processes Source: ISO/IEC 19770 Organizational Management Process Control Environment Planning and Implementing Processes Core SAM Processes Primary Process Interfaces for SAM Inventory Process Verification and Compliance Processes Operations Management Processes and Interfaces Life Cycle Process Interfaces Corporate Governance Process Roles and Responsibilities Policies Processes and Procedures Competence in SAM Planning Implementation Monitoring and Review Continual Improvement Software Asset Identification Software Asset Inventory Management Software Asset Control Software Asset Record Verification Software License Compliance Software Asset Security Compliance Conformance Verification Relationship and Contract Mgmt. Financial Mgmt. Service Level Mgmt. Security Mgmt. Change Management Process Software Development Process Software Deployment Problem Management Process Acquisition Process Software Release Mgmt. Process Incident Management Process Retirement Process
  19. 19. COBITCOBIT Plan and Organize Monitor and Evaluate Deliver and Support Acquire and Implement
  20. 20. 20© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Lifecycle Of Software Assets Source: ITIL
  21. 21. 21© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Components of SAM Executive sponsorship Cross-departmental cooperation (IT, Legal, Finance, Procurement) Policies and Procedures SAM organisation Hardware inventory Software media inventory Contracts repository Licenses (entitlements) repository SAM discovery tools (Inventory / Usage) SAM databases Awareness & Training
  22. 22. 22© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. SAM Roadmap Source: ITIL
  23. 23. 23© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. SAM Is Not Easy - Why? Ease of software deployment Number of software vendors, brands, products, versions, and components Complex, vague, and ever-changing software licensing and pricing rules (e.g. by usage, by CPU) Rapid business changes Decentralisation & organisational complexity Hardware inventory challenges Disconnect between IT, Procurement, and Legal
  24. 24. 24© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. SAM Is Not Easy (Cont.) – Common Implementation Pitfalls Focus on tool (“silver bullet”) rather than process Focus on IT only Focus on one-time exercise only Tool limitations Benefits are indirect and accrue over time Lack of executive sponsorship Lack of budget for SAM Lack of skilled resources for SAM
  25. 25. 25© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Additional Reading ITIL: http://www.ogc.gov.uk/index.asp?id=2261 W3 on SAM (SAM Sales Play Tutorial): http://w3- 103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=XT&docID= H788147M28510E98 Microsoft: http://www.microsoft.com/resources/sam/default.mspx
  26. 26. 26© 2008 KPMG Phoomchai Business Advisory Ltd., a Thai limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved. Printed in Thailand. Presenter’s contact details Pavit Mekmok Executive Director KPMG Phoomchai Business Advisory Ltd. +66-2-677-2600 pmekmok@kpmg.co.th The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation.

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