Property Services

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Property Services

  1. 1. Note that the information, views and recommendations in this document have been obtained under contract from industry sources as part of Industry Advisory Arrangements; they may include data or information which have not been otherwise verified, and they should not be interpreted as being the views, intentions or policy of Skills Tasmania or the Tasmanian Government. INDUSTRY TRAINING DEMAND PROFILE PROPERTY SERVICES Contents Scope of Property Services TDP..............................................................................1 Part 1 Industry background and directions.............................................................5 Part 2 Skill shortages............................................................................................24 Part 3 Property Services Industry demand for training........................................25 Part 4 Assessment of infrastructure needs...........................................................67 Part 5 Information on VET in schools and School-based Apprenticeships and Traineeships.............................................................................................67 Part 6 Industry’s top priorities for the public training system..............................69 Part 7 Higher education........................................................................................71 Appendices ..........................................................................................................72 Scope of Property Services TDP Industry sectors and core occupations The property services industry is a collection of broad services and thus is found under a number of classifications under the Australian and New Zealand Standard Industrial Classification (ANZSIC) system. The property services industry is comprised of the following industry sub-sectors: • Business Broking • Cleaning Services o Carpet Cleaning o Cleaning Operations • Facilities Management • Fire Services o Fire Protection Equipment Updated September 2007 Page 1 of
  2. 2. Industry Training Demand Profile – Property Services o Fire Safety Systems Inspection • Pest Management • Property Operations and Development • Real Estate • Security o Security Operations o Technical Security o Security Management o Investigative Services • Spatial Information Services • Stock and Station Agency • Waste Management Industry sectors The ANZSIC L Property & Business Services industry codes are: • 7712 Commercial Property Operators & Developers • 7720 Real Estate Agents • 786 Other Business Services Core occupations The property services industry comprises the following core occupations according to the Australian Standard Classification of Occupations (ASCO) classifications: 3112-13 Earth Science Technical Officer 3293-11 Real Estate Agency Manager 3293-13 Property Manager 3293-15 Real Estate Sales Person 3399-23 Stock and Station Agent 3999-17 Private Investigator 3999-19 Security Advisor 6399-17 Pest and Weed Controller 7992-11 Product Examiner 8311-11 Security Officer 8311-13 Armoured Car Escort 8311-79 Guard and Security Officers (other) 9111-11 Commercial Cleaner 9111-13 Domestic Cleaner 9111-15 Carpet Cleaner 9111-17 Vehicle Cleaner 9111-19 Window Cleaner 9111-79 Cleaners (other) 9914-11 Survey Hand 9918-11 Electrical or Telecommunications Trades Assistant 9991-11 Garbage Collector Updated September 2007 Page 2 of 79
  3. 3. Industry Training Demand Profile – Property Services Training packages and qualifications PRM04 Asset Maintenance PRS03 Asset Security PRD01 Property Development and Management Asset Maintenance (PRM04) The Asset Maintenance Training Package (PRM04) was endorsed nationally in February 2004 and implemented in Tasmania in April 2005. It contains 15 qualifications across 6 industry sectors: Carpet Cleaning PRM20604 Certificate II in Asset Maintenance (Carpet Cleaning) PRM30604 Certificate III in Asset Maintenance (Carpet Cleaning) PRM40104 Certificate IV in Asset Maintenance (Cleaning Management) Cleaning Operations PRM10104 Certificate I in Asset Maintenance (Cleaning Operations) PRM20104 Certificate II in Asset Maintenance (Cleaning Operations) PRM30104 Certificate III in Asset Maintenance (Cleaning Operations) PRM40104 Certificate IV in Asset Maintenance (Cleaning Management) Fire Protection Equipment PRM20404 Certificate II in Asset Maintenance (Fire Protection Equipment) PRM30404 Certificate III in Asset Maintenance (Fire Protection Equipment) Fire Safety Systems PRM40704 Certificate IV in Asset Maintenance (Fire Safety Systems Inspection Inspection) Pest Management PRM30204 Certificate III in Asset Maintenance (Pest Management - Technical) PRM40204 Certificate IV in Asset Maintenance (Pest Management) Waste Management PRM20504 Certificate II in Asset Maintenance (Waste Management) PRM30504 Certificate III in Asset Maintenance (Waste Management) PRM40504 Certificate IV in Asset Maintenance (Waste Management) Updated September 2007 Page 3 of 79
  4. 4. Industry Training Demand Profile – Property Services Asset Security (PRS03) The Asset Security Training Package (PRS03) was endorsed nationally in March 2003 and implemented in Tasmania in May 2004. It contains 8 qualifications across 3 security industry sectors: Security Operations PRS10103 Certificate I in Security Operations PRS20103 Certificate II in Security Operations PRS30103 Certificate III in Security Operations PRS40103 Certificate IV in Security and Risk Management PRS50103 Diploma of Security and Risk Management Security Operations includes Certificates I to III covering security operations functions and Certificate IV and Diploma levels covering both management and higher level specialist functions such as risk management Technical Security PRS20203 Certificate II in Technical Security PRS30203 Certificate III in Technical Security Technical Security includes two qualifications at the Certificate II and III levels that focus on the sale and installation of security equipment Investigative PRS30303 Certificate III in Investigative Services Services Investigative Services consists of a Certificate III qualification that covers both factual investigation and surveillance areas Property Development and Management (PRD01) The Property Development and Management Training Package (PRD01) was endorsed nationally in May 2001 and implemented in Tasmania in November 2001, with subsequent additions. It contains 15 qualifications across 5 sectors: Real Estate PRD30101 Certificate III in Property (Real Estate) PRD40101 Certificate IV in Property (Real Estate) PRD50101 Diploma of Property (Real Estate) Stock and Station Agency PRD30201 Certificate III in Property (Livestock Services) PRD40201 Certificate IV in Property (Stock and Station Agency) PRD50201 Diploma of Property (Stock and Station Agency) Spatial Information Services PRD30301 Certificate III in Spatial Information Services PRD50301 Diploma of Spatial Information Services PRD60301 Advanced Diploma of Spatial Information Services Business Broking PRD40403 Certificate IV in Property (Business Broking) PRD50403 Diploma of Property (Business Broking) Property Operations and PRD30504 Certificate III in Property (Operations) Development PRD40504 Certificate IV in Property (Operations) PRD50504 Diploma of Property, Asset and Facility Management PRD60504 Advanced Diploma of Property, Asset and Facility Management TDP Methodology This Training Demand Profile (TDP) is derived from both quantitative and qualitative data. The emphasis in gathering data was to link sector and training trends with the expressed demands of industry for training and skills. The TDP therefore draws upon statistical Updated September 2007 Page 4 of 79
  5. 5. Industry Training Demand Profile – Property Services material, sector information, and direct input from industry, both at the association and individual business level through: • Desk research of documents in the public domain (listed in the References). • Analysis of sector association documents released to the researchers. • Course enrolment and completion data provided by the Office of Post-Compulsory Education and Training (OPCET). • Qualitative data gathered through direct interviews with industry: o 74 interviews with businesses, industry associations and trainers.  The Training Development Manager of the Real Estate Institute of Tasmania.  The Executive Officer of the Spatial Sciences Institute of Tasmania.  The President and immediate Past-President of the National Upholstery and Carpet Cleaners Association (Tasmania).  The President of the Tasmanian division of the Waste Management Association of Australia.  The Executive Officer of the Australian Environmental Pest Managers Association.  The Executive Officer of the National Upholstery and Carpet Cleaners Association.  The immediate Past-Executive Officer of the Property Agents Board of Tasmania. o In addition, a further 46 individuals and companies were contacted, who either declined or were unavailable. o A number of companies provided information on more than one sub-sector (such as real estate and business broking) as these worked across industry lines. • Attendance at the Spatial Education Advisory Committee (SEAC) task force presentation to stakeholders on the Spatial Sciences Institute Biennial International Conference, 18 May 2007, Hobart. • Attendance at the National Security Regulators’ Meeting, 29 May 2007, Hobart. • Information supplied by industry and training organisations. Part 1 Industry background and directions Industry background In 2005-06, property and business services contributed 12.4% of total industry value added (current prices) to GDP in Australia. Dwelling ownership contributed 8.5%.1 Property services employ approximately 1,160,000 persons across Australia, or around 11% of the total workforce. The sector stretches from unskilled workers to postgraduate professionals. In 2005, the number of persons estimated to be working in the property services industry was 2,500.2 1 Cited in Real Estate Institute of Australia (2007b). 2 Office of Post-Compulsory Education and Training (2005). Updated September 2007 Page 5 of 79
  6. 6. Industry Training Demand Profile – Property Services Property services is a conglomeration of sectors, delivering services in areas as diverse as real estate services, property management, fire equipment and systems, waste management, security, cleaning, and spatial information services. These were banded together largely as a result of the Australian Government’s industry training advisory body (ITAB) process which endeavored to give industry a voice on its training and skills needs. The profiles, training and skills needs of each sector are as diverse as the sectors themselves. Industry-wide conclusions are therefore difficult to draw. However, there are some distinct trends. In nearly all sectors, there are strong moves to increased professionalism, evidenced in higher competency standards for employees, improving management systems, growing commitments to regulation and industry-wide standards, and growing membership numbers within industry associations. There are increasing requirements in many of the sectors for training prior to licensing (where appropriate) or work within the industry. The moves to greater professionalism are uneven, both across and within sectors. Traditionally, a number of the sectors have been of low status and low pay, with few barriers to entry. A number of these conditions persist, but stronger national and local regulation, which is affecting many of the sectors, are expected to bring about more across-the-board change. All sectors indicated that their primary function was to address the needs of clients. Businesses across the spectrum identified customer service and employability skills as a major skills gap in both the workers they were attracting to the industry and in the formal vocational training that was available. Cleaning General cleaning covers residential, industrial, and commercial cleaning services, and includes cleaning services to interior and exterior property as well as automotive cleaning. It encompasses large companies with national contracts and one-person operators. The sector is characterised by unskilled and less-educated workers, although there are moves to greater professionalism within some companies. Those that engage in publicly funded training are the public sector cleaners and larger contractors, whilst the micro-businesses usually only participate when required by regulatory or technological change (mainly new chemicals). Historically, the VET provision in this sector has been Fee-For-Service, Competitive Bids3 and User Choice funded. The most commonly funded courses have been PRM20104 Certificate II in Asset Maintenance (Cleaning Operations) and PRM30198 (now PRM30104) Certificate III in Asset Maintenance (Cleaning Operations) and in 2005, most training was funded under User Choice or Fee-For-Service arrangements. There are few major industry trends within the general cleaning industry. New chemicals and advances in machinery (such as new functions to vacuum cleaners) are minor changes. 3 Currently “TasSkills” or the Tasmanian Skills Investment Program Updated September 2007 Page 6 of 79
  7. 7. Industry Training Demand Profile – Property Services The most significant change is to environmentally friendly chemical products, although this is applied unevenly across the industry. Carpet cleaning The cleaning sector is divided into general cleaning and carpet cleaning, but changing business structures and advances in technology are increasingly blurring this line of distinction. Carpet and upholstery cleaners at the more professional end of the sector, for instance, are widening their skills to deal with hard floor and wall surfaces. The cleaning industry is represented by a range of business types, from medium-sized companies, often deriving business from contracts with larger firms and government, to single-person outlets that may be unregistered. In addition, cleaning personnel may be engaged within organisations (such as hospitals) as staff members. The carpet cleaning sector is broader than carpet cleaning and also encompasses upholstery cleaning, fire and smoke restoration, and water damage restoration. It is characterised by small, usually family-owned businesses. The sector is represented by the National Upholstery and Carpet Cleaners’ Association (NUCCA), headquartered in Sydney with chapters in each state. The association promotes qualification and accreditation, quality and standards, and a code of ethics. The majority of businesses are not members of the body. In Tasmania NUCCA have a membership of 15 of an estimated total of 75 operators within the state. NUCCA is presently considering changes to its national structure to increase its influence over policy and the industry. Carpet cleaning is a relatively small sector that is unregulated (although it does have to comply with regulation pertaining to chemical use and OH&S), has no mandated pricing scales and is therefore highly competitive. The most lucrative aspect of carpet cleaning is insurance and restoration work associated particularly with water, fire and forensic cleaning. However, this aspect of carpet cleaning is often subject to business arrangements between the larger carper cleaners and insurance companies to not only simplify the national provision of that type of service but also to ensure uniform standards of service in a somewhat exacting specialist area. The sector is characterised by franchisors and other business arrangements involving the larger companies that channel chemicals, equipment and training to the smaller operators who are either franchisees or free agents and who, in some instances are loosely aligned with these channel suppliers. This exerts a level of informal control within some segments of the sector that influences market opportunities for new entrants and/or the growth of existing operators. This means, for instance, that: • Franchises prescribe the nature of the base training for their franchisees (although of course, that does not restrict operators from seeking training outside their franchise arrangements); • Arrangements between larger carpet cleaning companies and insurance companies makes new entrants into carpet restoration more difficult and therefore less attractive, hence fewer small operators are likely to seek training in that aspect of carpet cleaning; Updated September 2007 Page 7 of 79
  8. 8. Industry Training Demand Profile – Property Services • Training is frequently associated with specific brands of chemicals and the use of equipment which may then be used as a channel to market those products to the operators. The carpet cleaning sector in Tasmania is facing a number of changes, both internally and externally driven: • Increasing professionalisation, driven by the national body, whose members want to see better training and accreditation in the industry, and by insurance companies facing large restoration or replacement costs. • Broadening of services, to include hard floor and surface cleaning (such as tile, grout and wooden floor cleaning). • Continuous advances in technology, including chemicals, machinery and techniques – often making business set-up and operations more costly. Pest control Pest control incorporates extermination, pest control systems and surveillance, and risk analysis. The core activities focus on the application of pest or weed management techniques to kill and control pests or weeds in domestic, commercial and industrial areas, roadsides, and private and public lands. This is a highly competitive sector and this includes competition between sector participants and competition by the sector with other industries. The main competitive factors are: • Price-based competition is significant in this sector, due to the large number of small business operators. • Larger firms have placed more emphasis on quality service standards by offering regular and professional service on a programmed and contract basis. • Business operators who utilise the newer liquid products for termites currently available may secure more repeat business, as these treatments require regular applications to maintain their effectiveness. • External competition also exists as more households are doing their own pest control using pre-prepared products from supermarkets and hardware stores.4 The barriers to entering the pest control sector are regarded as a medium degree of difficulty and the trend is currently increasing owing to: • Operators must be licensed. • The high entry capital costs for franchised operators. • Increasing technological and regulatory requirements. Security The security sector covers a broad range of services, such as security guarding, security desk services, electronic security, crowd control, vehicle control, cash-in-transit, ATM servicing, and parcel and personal screening (including safe passage screening). The sector ranges from small to large enterprises, with a number of (mainly medium and 4 Queensland Government (2007). Updated September 2007 Page 8 of 79
  9. 9. Industry Training Demand Profile – Property Services larger firms) involved in a range of security and other related services, such as occupational health and safety. The Australian Security Industry Association (ASIAL) is a national representative body for the sector. It claims to represent 85% of the security industry. ASIAL estimates the size of the sector to be around $4.3 billion, expanding each year to play an ever-increasing role in public safety and the protection of assets and employees. It suggests that the private security sector will grow at a rate of 5.5% per annum over the next 5 years. The national private security sector has a workforce of well in excess of 150,000 personnel, three times the size of police forces around the country and therefore a significant factor in framing of new national security strategies. Margins can be as low as 2%, as for security guarding, which drives some companies within the sector to cut costs and reduce standards. Pay scales are also low (estimated in the lowest 5% earnings) and hence attracting and retaining suitable staff is also an issue. Due to strong competition, it is not expected that there will be an upward pay shift in the near future. The sector is regulated by state and territory governments, with requirements and standards varying. Issues of mutual recognition, duplication of licensing, high compliance costs and lowering of standards exist because of the regulatory environment. In addition, the sector is increasingly regulated, which has led to a change in both the structure of the industry and in those entering it. The industry is consolidating, with a number of smaller players closing their businesses. The majority of business within the sector work on a contractual basis, with governments and large corporations (such as airport authorities and mining companies) outsourcing their security operations on a fixed-term basis. Public perceptions of the sector are not always positive, although the community may be unaware of the spread of employment, from crowd control to personal screening at airports, for example. In part, poor public perception relates to the uneven service delivery within the sector, which the sector itself acknowledges. Real estate The real estate services sector covers valuing, purchasing, selling by auction and private treaty, and managing or renting real estate for others (as defined in the Australian Bureau of Statistics.5 For the purposes of this TDP it represents both real estate and property management services. The latest available survey of Australian real estate services was conducted by the Australian Bureau of Statistics (ABS) in 2002-03.6 According to the ABS survey, income from all sources to real estate agents in 2002-03 totaled $6,819 million, with the average operating profit margin calculated at 11.1%. The survey found that the number of businesses in 2002-03 totaled 10,000, up 7.1% compared with the previous survey period, 1998-99. Company structures range from 5 Australian Bureau of Statistics, Catalogue 8663.0, in Real Estate Institute of Australia (2006). 6 Australian Bureau of Statistics, Catalogue 8663.0, in Real Estate Institute of Australia (2006). Updated September 2007 Page 9 of 79
  10. 10. Industry Training Demand Profile – Property Services small locally owned offices to international chains operating across the nation. Regulation of the sector is highly advanced. All agents require licenses. Vocational education qualifications are required for all sales consultants. The number of persons employed for the period 2002-03 was 76,599. Of these, 88.7% or 67,934 were real estate agents (up 47% on the number employed in June 1999 (46,202). Within the real estate agent category: • Franchised agents totaled 35,998 (53%). • Non-franchised agents totaled 31,946 (47%). • Permanent employees (excluding proprietors and working business partners) comprised 86.7% and casual employees 8.0%. • Females comprised 55% and males 45%. (The dominant number of females in the sector sets the real estate services sector apart from the other sectors within the property services industry, apart from cleaning. The other sectors record very low female employment.) The real estate sector is one of the most visible within the property services industry, not only because the sector is integrally related to that great Australian dream, the family home, but also because the sector resources its marketing and advertising at a very high level. The sector is represented by the Real Estate Industry of Australia (REIA), which claims membership of 80% of licensed agents and real estate firms from across Australia through its seven states and territory real estate institutes. Community perceptions of real estate agents are not high. Waste management Waste management encompasses disposal of waste, recycling, collection of specific waste (such as medical instruments, chemicals or oils), retail and leasing of waste technology and equipment (such as disposal containers and vehicles), provision of land fill space, management of waste transfer stations, and limited cleaning services (such as for septic tanks and grease traps). The public sector is a major employer as well as a major purchaser of contract services. The private sector encompasses international operators and small family operations. In addition to commercial and public sector operators, non-government organisations play a role in waste management, such as the scouts and recycling programs. The Waste Management Association of Australia (WMAA) is Australia's peak association for waste management professionals. It has more than 1,000 members and representing more than 3,000 individuals in the waste and resource recovery industry. The association has provided input into the establishment and review of national waste management competency standards. It supports training in the sector, both as a deliverer and as a Updated September 2007 Page 10 of 79
  11. 11. Industry Training Demand Profile – Property Services partner with vocational education institutions. WMAA has state-based divisions, including in Tasmania. The sector is highly regulated through legislation and by-laws, at all levels of government. National environmental standards also apply to the sector. Fire services Fire services for the purposes of this TDP incorporate fire protection equipment and fire safety systems inspection. It does not include fire fighting. The sector is serviced by a variety of companies, from international to small, family-owned businesses. There is a degree of fragmentation within the sector, with the majority of companies providing limited services, such as sprinkler fitting, mobile unit technology, fire panels, evacuation plans and emergency lighting. Given its public safety credentials, the sector is highly regulated through a variety of codes and jurisdictions. The Fire Protection Association Australia of Australia (FPA) is the peak representative body of the fire safety sector. It also has a significant role in fire safety education, both delivery and design. Members come from all aspects of fire protection – firefighters, fire services operators, building owners and insurers, building designers and surveyors, building legislators and fire educators. The FPA was formed in 1997 and is located in Melbourne. It has state division committees, including in Tasmania. Like the national body, state committees respond to legal and jurisdictional issues and lobby government and agencies on reform. In addition, the FPA looks for continuous improvement in technical areas and contributes to Australian Standards reform. Technical issues include such areas as passive fire protection equipment (fire doors, penetration seals, fire pillows and boards), special hazard protection systems, fire sprinkler systems and hydrants, portable and mobile equipment (fire extinguishers, fire blankets and fire hose reels), and fire detection and alarm systems (including warning and intercommunication systems). Spatial information services The spatial information services sector, or spatial sciences, brings together a range of occupations such as surveying, urban and regional planning, geographic information systems (GIS), remote sensing, photogrammetry, hydrography and cartography. The industry services a range of other industry sectors, such as property development, government, policing, mining and resources, construction, utilities, manufacturing, agriculture and transport. The sector is represented nationally by the Spatial Sciences Institute (SSI). The institute caters for the professional needs of the sector and members adhere to a code of ethics. The institute provides formal certification for training, qualification and experience. SSI certification is a formal portfolio-based process by which individuals who have demonstrated a level of expertise in the spatial professions are identified to the public Updated September 2007 Page 11 of 79
  12. 12. Industry Training Demand Profile – Property Services and other stakeholders. In recognition of the growing value and technological and scientific complexity of the field, a Cooperative Research Centre for Spatial Information has been established. The CRC is a $78 million investment by more than 50 partners from the industry, government and the tertiary sector across Australia. The sector faces a problem of definition and visibility in terms of attracting newcomers. There is a serious labour force shortfall in spatial information and surveying in Australia and an ageing workforce is predicted to worsen this situation. The field attracts few women. SSI is, at the time of writing, preparing a national strategy on spatial education and skills formation. In an interim report on the issue at the Spatial Sciences Conference in Hobart on 17 May 2007, the taskforce preparing the strategy estimated that there was a core national workforce in the industry of around 92,000. Taking into account those working closely with spatial information, a broader workforce of 250,000 could be argued. Note that traditional ASCO and ANZSIC codes do not exist for the sector. Commercial property The commercial property sector comprises both commercial and industrial sales (business broking) and commercial property and facilities management. The commercial property sector is represented by the Real Estate Institute of Australia and the Property Council of Australia, with strong relations with the Master Builders’ Association. The Sydney-based Property Council of Australia (PCA) represents the interests of the property sector, including developers, managers, financial institutions, and a host of building, construction and planning professionals. It has a strong lobbying focus and delivers professional development courses. There are PCA divisions in every state and territory. Among other things, the council advocates cuts to red tape, removal of stamp duties and other property-related taxes, planning that lead to higher demand for property and property services, and reforms to leasing arrangements. Through these measures, it aims to improve property returns. There is a discussion within the business broking sector about whether it should be separated from the real estate sector due to different skills, legal and legislative requirements. As the majority of business brokers are real estate sales consultants and managers, there is no real push to change the current situation. Stock and station agency The stock and station agency sector functions nationally to assess and sell livestock, predominantly dairy cattle, beef cattle and sheep. The major form of sale is through auction in public and private saleyards. The stock and station agency sector is dominated by three large rural corporates; Elders, Landmark and Ruralco Holdings. (Landmark is an Australian Wheat Board company.) Updated September 2007 Page 12 of 79
  13. 13. Industry Training Demand Profile – Property Services These incorporate stock and station agency operations within larger portfolios. Additionally, there are small and medium businesses, with Grant Daniel & Long the largest medium-sized independent with around 40 agents and 12 locations. (By contrast, Landmark has approximately 200 stock agents). Elders is the largest supplier to the live export market, managing the supply of cattle for markets in North Africa, the Middle East, Mexico, Philippines and Asia. The sector faces some challenges from direct sales (private treaty) and online auctions, although the largest online sales tool, AuctionsPlus, is owned by the three largest players. In this way, it is in direct competition with the independent players. The Australian Livestock and Property Association (ALPA) represents stock and station agents nationally. It has more than 1,200 members across Australia, consisting of 400 private agent businesses and 800 pastoral house branches. Together, these handle in excess of 95% of agency business across Australia.7 ALPA represents the sector to government, promotes quality standards and delivers education and professional development programs, including management, livestock assessment, regulations and auctioneering. It coordinates training for livestock assessors through three accreditation levels. Attainment of the highest level (Level 1) is rare, with most accredited agents at the Level 3. ALPA members employ around 8,500 staff, plus head office staff in the two pastoral houses. The majority of ALPA members are engaged in sales of both livestock and rural real estate. While property sales are making an increasing contribution to business revenue, 97% of members sell livestock. In 2005, agents sold approximately 10 million cattle and 55 million sheep and lambs for a value close to $11 billion. There were additional sales of pigs, goats, horses and other livestock.8 The National Livestock Identification System (NLIS) is Australia’s system for the identification and tracing of livestock. It is a permanent identification system that tracks individual animals from property of birth to slaughter. The system was introduced around a decade ago to enhance food safety, product integrity, market access and legitimate sale and ownership of stock. Animals within the system are uniquely identified with an NLIS approved device, such as an ear tag, which contains a microchip enabling the device to be read electronically by readers installed at saleyards, abattoirs or on farms. Use of the system is extensive but not universal. A National Livestock Identification System (NLIS) was introduced for cattle and sheep around a decade ago. Use of the system is extensive but not universal. 4 Industry trends Change across the sectors of the property services industry is variable in both its nature and the rate at which it is occurring however, professionalisation and regulation are universal. These trends are characterised by a commitment to training, greater emphasis 7 Australian Livestock and Property Agents Association (2006). 8 Australian Livestock and Property Agents Association (2006). Updated September 2007 Page 13 of 79
  14. 14. Industry Training Demand Profile – Property Services placed on technical capability and the recognitions of strong client and communications skills. Carpet cleaning The carpet cleaning sector – both nationally and in Tasmania - is facing a number of changes, both internally and externally driven: • Increasing professionalisation, driven by the national body, whose members want to see better training and accreditation in the industry, and by insurance companies facing large restoration or replacement costs. • Broadening of services, to include hard floor and surface cleaning (such as tile, grout and wooden floor cleaning). • Continuous advances in technology, including chemicals, machinery and techniques – often making business set-up and operations more costly. Pest control Strong projected economic growth and increase in building and construction will continue to have a positive effect on the sector with expected growth of 3.4% for 2009-10. An ABS Survey found that 30% of Australian dwellings had some form of pest infestation. Franchising within the sector is also expected to experience continued growth, with an emphasis on professional standards and price. The outsourcing of pest and particularly weed control by Local Councils should also further assist growth in the sector. The external factors that influence the sector are: • Stricter food safety and handling regulations increase demand for this industry. • Environmental concerns regarding the use of chemicals. • The industry is sensitive to changes in the rate of economic growth and the impact of building industry trends.9 It is likely that this will eventually result in the banning of synthetic chemicals and the employment of a combination of better management in the production environment and the use of organic treatments. The regulatory and environmental drivers will add to the barriers to entry resulting in the increasing professionalisation of the sector and the employment of new technology to improve monitoring and management of audit requirements, enhance the efficiency and effectiveness of interventions and reduce the cost of operation. Therefore, the growth of franchise operations and the increase in the size of businesses is inevitable. Further, this will also eventually require the gradual upgrading of the skill capabilities of sector personnel, impacting training demand in the medium term future. However, much of this training demand will be absorbed by in-house solutions developed by the franchising owners and large corporate operators. Security 9 Queensland Government (2007). Updated September 2007 Page 14 of 79
  15. 15. Industry Training Demand Profile – Property Services The security sector is experiencing strong growth and is making (uneven) moves to greater professionalisation. According to sources across the industry, including the Australian Security Industry Association, the key drivers for the growth in the security market are: • A growing international concern with security issues. • Growing affluence with attendant changes in lifestyle. • Technical innovation that is offering a new array of security options. • Devolution of some traditional policing roles. • Moves to a user-pays economy. • Outsourcing of specialist areas by business and government. New technology is expanding the breadth of the sector, the careers available within it and training and skills demands. Innovations and consolidating technology include access control, biometric technology, closed circuit TV surveillance, global positioning satellites, and wireless technology, to name a few. Increasing regulation in the sector is affecting employee attraction and industry structure. While entry into the sector in the past was simple – no qualifications were required – licensing requirements now stipulate minimum training (with competencies in first aid and workplace health and safety) and Certificate II in Security Operations qualifications prior to entering the sector in some jurisdictions (such as Victoria). The international concern with security issues has boosted demand in the sector and has in turn driven the change for increasing professionalism and quality staff. However, continuing low wages has mitigated against the attractiveness of the sector to prospective employees. More significant change is on the way. The training package for security guards is currently being renewed, and there are moves to harmonize private security regulations and training across the nation. The Council of Australian Governments (COAG) deferred decision on harmonization in early 2007, and will reconsider the issue in 2008. A regulatory impact statement prepared by the Centre for International Economics (CIE) supports harmonization as, the centre argues, it will deliver improvement in the quality of security officers, perceptions of the industry in the community, opportunities for cross-state- border work, and economies of scope and scale. On the down side, CIE (and a number of sector participants interviewed for this report) argues that the costs should not exceed the benefits and therefore compliance should be simplified for companies and individuals. Real estate The real estate sector has experienced nationally an extended boom, with real estate prices rising significantly in all state and territories. A recent slowing of growth in prices has been uneven, with the largest capital cities experiencing lowest growth. The Real Estate Industry of Australia calculated the median house prices for each of the capital cities for the June quarter of 2006 (on the basis of a quarterly Australian weighted average): Updated September 2007 Page 15 of 79
  16. 16. Industry Training Demand Profile – Property Services Median House Prices, June Quarter, 2006 ($’000) Syd Melb Bris Adel Perth Canb Hob Dar June quarter 2006 523.0 375.0 326.0 286.5 395.0 380.0 277.0 350.0 March quarter 2006 517.0 357.0 325.0 279.0 365.0 375.0 282.5 335.0 June quarter 2005 527.0 360.0 315.0 275.0 295.0 352.5 260.0 279.8 % Change Mar 06 – Jun 06 1.2 5.0 0.3 2.7 8.2 1.3 1.9 4.5 Jun 05 – Jun 06 -0.8 4.2 3.5 4.2 33.9 7.8 6.5 25.1 Source: Mortgage Choice/REIA Real Estate Market Facts, June quarter 2006; in Real Estate Industry Association (2006). In the year ending 30 June 2006, Hobart recorded the fourth highest growth in median house prices among Australia’s capital cities. Perth (boosted by the resources boom) and Darwin recorded by far the highest growth. Housing affordability is a growing issue for the sector, with average home loan repayments taking up 35.2% of family incomes.10 Waste management The waste management sector has been undergoing change for a number of decades, as the emphasis shifts from waste disposal to environmental management. Minimisation of waste has been emphasised across the community, as have ideas such as recycling, re-use of resources, and environmentally sound disposal of materials have been increasingly taken up in policy and action across all levels of government. Carbon trading schemes and global warming concerns will drive accelerated change in the next 10 years. Much of these developments can be described as a paradigm shift to natural resource management, moving back through the value chain to cleaner production. At the local government level, where much of the waste management responsibility lies, the trend has been to separate out recyclables and green waste from other waste, although change across the nation has varied considerably. The management of waste water has become an important issue for local governments across Australia, including in Tasmania. Greater regulation in the sector has led to an increase in compliance and administrative costs. However, government agencies have, in the opinion of some businesses, put more effort into ensuring compliance than developing programs to increase overall industry standards through such avenues as education. Fire services The sector is seeing greater integration and complexity, with fire systems more fully integrated into building design, technological advances, and broader regulation. The 10 Real Estate Institute of Australia (2007a). Updated September 2007 Page 16 of 79
  17. 17. Industry Training Demand Profile – Property Services trend in the sector is towards more electronically based technology, such as computer use and electrical programming requiring the multiskilling of the workforce. The Fire Protection Association Australia (FPA) is currently reviewing its voluntary code of practice on the installation and maintenance of fire protection equipment which was introduced in 2000, but this is only a guide for its members. This may result in new requirements for installers and inspectors. The fire services sector is responding to environmental issues, such as water usage and greenhouse gases. For example, a unit of competency has been introduced on preventing ozone-depleting substance and synthetic greenhouse gas emissions. The FPA is also looking at the sustainable use of water in fire safety systems. Spatial information services The spatial sciences, bringing together a range of occupations, are not well recognised within the community. The term is not generally known and, apart from surveyors, the community would be hard put to name key occupations. In part this is due to the fast pace of technological change within the field and to the creation of ‘new’ occupations. The traditional source of sector data is the Australian Bureau of Statistics which classifies data about businesses according to a nationally consistent classification -the Australian and NZ Standard Industry Classification (ANZIC). ANZSIC data does not allow a reliable analysis of the size and reach of the Spatial Information sector as the traditional industry coding does not capture the nature of this new industry sector. An analysis of occupations using the Australian Standard Classification of Occupations (ASCO) provides a more useful approach to the sizing of the emerging Spatial Information sector although even this approach is believed by the sector to under-count the allied, paraprofessionals and management occupations that are involved. An analysis of ASCO also informs a useful understanding of the range of education and training needs that may be required to help drive the sector forward as occupations can be defined by a set of tasks commonly undertaken by enrolment places.17 Table 1: National employment of spatial information employees by industry11 Industry (ANZIC Level 1 Persons % Property & Business Services 12,997 45% Government 7,455 26% Mines & Mining 3,469 12% Agriculture 1,940 7% Construction 947 3% Utilities 910 3% Manufacturing 688 2% Transport 566 2% Totals 28,972 Source: ABS Census, 2001 11 Cane, G. (2007). The Spatial Information Industry in Australia - profile, education & training and skill demand: a report to the Spatial Education Advisory Committee. URL: http://www.spatialsciences.org.au/SSI/SSI_Docs.asp Accessed: 6th August, 2007. SEAC, Hobart, Tasmania. Updated September 2007 Page 17 of 79
  18. 18. Industry Training Demand Profile – Property Services As opportunities expand within Spatial Information services due to technological development and the current mining boom, the sector faces a severe shortage of entrants into the field. It is working with schools and universities to promote career pathways in the sector. As the sector becomes established and applications of spatial science technology into other fields emerge, more people are becoming aware of the benefits of using spatial information and associated systems. New communities of practice, such as emergency managers and natural resource managers, are using spatial information as a tool to assist in the decision-making process. The relatively large percentage of spatial information practitioners employed in the Property and Business Services industry reflects the fact that, according to ABS coding, most private sector surveyors work in that industry. Surveyors make up 23% of the core Spatial Information practitioners. The industry analysis also shows however that 23% of spatial science practitioners work in government and so, the three tiers of government in Australia are major players in the spatial information sector. While there is an increasing uptake of new technology arising from the sector, this is largely confined to sector-specific companies or divisions (such as engineering or surveying divisions of larger firms). Uptake of the technology more broadly across corporate Australia and government is predicted to proceed slowly. Commercial property A buoyant economy, reduced interest rates, positive market fundamentals and the 'weight of money' flowing into the commercial property sector have driven strong growth in commercial property values in recent years. This has forced property yields down to levels hitherto unseen, prompting concerns of a burgeoning 'bubble' in commercial property prices. After significantly underperforming through the 1990s, commercial property prices have rebounded strongly in recent years, buoyed by renewed investor enthusiasm, particularly in retail and office markets. The renewed upturn in capital values has been driven by a number of factors including: • Strong underlying economic conditions & outlook; • Tightened property market fundamentals; • A structural fall in the risk-free interest rate; • Decreased 'risk aversion' across all asset markets which has seen a generalised compression of yields; and • The 'weight of money' flowing into commercial property. Many of these factors are interrelated and it is impossible to disentangle individual influences. However, importantly, in the near-term it is expected that each of these Updated September 2007 Page 18 of 79
  19. 19. Industry Training Demand Profile – Property Services influences will remain supportive. While recent price growth has been impressive, it needs to be placed in a historical context. It is worth highlighting that the recent improvement in capital values follows a period of significant underperformance.12 From a business management perspective, the volatility and growing sophistication of the financial markets will drive greater levels of sophistication in the skills of those who operate such businesses and involve enhanced utilization of information and technology. However, much of the upskilling requirements will be met from within large firms and/or sector’s own training courses. Stock and station agency The stock and station agency sector’s fortunes are largely driven by the health of the rural industry. The Australian Bureau of Agricultural and Resource Economics (ABARE) has predicted that the value of agricultural exports would increase by 3.4% over 2007-08, taking export values to $27.2 billion. Their prediction took into account a projected increase in export earnings for most grains and oilseeds, cheese, lamb, beef and veal. Earnings from farm exports are forecast to rise by 6 per cent in 2006-07, to $29.6 billion. This includes increases in the value of exports of wheat, barley, sugar, wine, lamb, live sheep, live cattle and dairy products. However, overall farm export prices are forecast to decline by 1.7 per cent. Improved prices for wheat, soybeans and sugar are expected to offset lower prices for rice, cotton and livestock products. Stock and station agencies will remain conservative in their outlook on growth being mindful of the vagaries of drought and global markets. Margins will remain low and competition will remain fierce. Therefore, despite the increasing sophistication of all rural based businesses, there is unlikely to be significant changes in the size and skill profile of their workforce. However, there is a growing recognition of the need for skilling employees by some stock and station agencies. This is largely driven by: • Regulatory requirements • Legal issues associated with the provision of technical advice to clients • The general community expectations for customer service Consequently, the demand in these skill areas will be idiosyncratic to specific businesses and determined by their individual business strategy. The impact of this will be determined by the size of those businesses adopting a changed outlook; that is, the adoption of new strategic posture by large national stock and station agencies will have a significant impact whilst changes adopted either by smaller businesses or piecemeal by larger franchises will only have a localized effect. 12 ANZ (2007), Australian commercial property outlook. Updated September 2007 Page 19 of 79
  20. 20. Industry Training Demand Profile – Property Services 1.5 Tasmanian industry trends Pest control The Tasmanian Pest Control sector is to some extent lagging behind the national trends because of the small size of the market and the small owner-operator type businesses that comprise the sector. Notwithstanding this, the local sector is subject to the same pressures of regulation, accountability environmental sustainability and professionalisation and will be required to comply with any standards or benchmarks of quality developed nationally. The current cohort of operators is ageing and as they move out of the sector over the next 10 – 15 years, it is likely that a re-consolidation will occur so that the local sector more closely resembles and links to the larger national operators. This is unlikely to change the current demand for publicly funded training. Security The national regulatory environment has had similar impacts in Tasmania as elsewhere in Australia, with a consolidation of the sector and the loss of smaller, often less professional players. Contracts from government and industry drive much of the business. The contraction of police services to core business that has occurred over the last 20 years has driven expansion and growth within the private security sector. Real estate In 2005-06, Hobart recorded the fourth highest growth in median house prices among Australia’s capital cities. This said, median house prices in Hobart in the March quarter of 2007, valued at $294,000, were the lowest of any capital city in Australia. (The quarterly Australian weighted average median house price for all capital cities was $418,870.) There are some early indications, according to REIT, that property prices will rise again in around two to three years time. Competition within the sector is fierce. There is consequently a high turnover of staff as well as pressure to meet higher community expectations of availability and professional performance. Legislative changes mean that licensing is no longer required for real estate agents. Those entering the sector must now undergo registration. There are also changes to the definition of property manager – the term now refers to persons who are licensed to run a property management business. New regulations to be brought in from 1 December 2007 require greater disclosure on the part of vendors of properties, as well as repair or upgrading of properties, such as in electrical systems. Updated September 2007 Page 20 of 79
  21. 21. Industry Training Demand Profile – Property Services Waste management The waste management sector is subject to a range of regulatory and policy changes and to growing community demand for a greener society, incorporating recycling of waste products and production of more environment-friendly products. In Tasmania, a number of important changes are underway. At March 2002, there were approximately 40 refuse disposal sites in Tasmania. Previously the State had more than 150 tips, but increasingly stringent environmental expectations and associated financial constraints resulted in many landfills being closed. For landfill sites, particular challenges include the management of hazardous waste and offsite effects including: waste water, odour, vermin and visual impacts.13 The Tasmanian Government is seeking to create a more effective and integrated waste management system across the State. It is developing a waste management strategy which is expected to be completed in late 2007. It will replace the Hazardous Waste Management Strategy and the Solid Waste Management Policy. Details of the strategy have not yet been released, but are expected to encompass regulations, partnerships, and a rewards-based system of incentives. The Tasmanian Government and local government agreed in 2006 to jointly pursue the collection and reporting of waste data on a consistent basis across the State. Systems are currently being put in place to enable the development of a statewide database on waste to improve management. Data will be collected and recorded by operators of municipal landfills and waste transfer stations to track the source, type of waste and recovered resources the facilities are receiving. In addition to regulation, incentives and education are used to encourage the production of less waste as well as better procedures for managing waste, including recycling and environmentally sensitive practices. The twelve southern councils, for example, have established the Southern Waste Strategy Authority to implement a comprehensive Waste Management Strategy for Southern Tasmania. The strategy focuses upon a waste management hierarchy of waste reduction, re-use, recycling-reprocessing-recovery, and responsible disposal. This drives demand for varying types of waste management services. The local division of Waste Managers Association of Australia (WMAA) supports the shift from traditional ‘residual’ waste management to waste minimisation. However, there has also resistance on the part of both public and private stakeholders. The WMAA has identified improved training and accreditation as a way to bring about change. Fire services New building legislation now requires all businesses to have their fire safety equipment serviced on a regular basis. As a result, fire inspection services are anticipating greater demand and some businesses are developing greater competitiveness in a higher demand environment. Compliance requirements are not always stringent, but stricter auditing and inspection has been mooted. 13 Australian Bureau of Statistics (2007). Updated September 2007 Page 21 of 79
  22. 22. Industry Training Demand Profile – Property Services Health and safety statements (incorporating fire safety standards) provided by commercial building owners and operators have been found to be flawed in many cases due to the absence of qualified assessors. There are current negotiations with building standards regulators to address the issue. The Tasmanian Fire Service has the responsibility for reporting on proscribed building fire systems and equipment. Fire engineering incorporated under the 1996 national building code has met with mixed acceptance in Tasmania. Standards and service delivery across the sector have generally improved in the last five years. Given the small pool of qualified workers in the State, recent recruitment in some areas has been of untrained people from outside the sector. Spatial information The Surveyor General has succinctly summed up the trends in Tasmania: “There is a skills shortage that seems likely to get worse. The nature of the work is increasing in complexity. The technology is changing rapidly. There is difficulty in attracting students at both the TAFE and university levels. Those that complete the courses are soon snapped up.” Due to the range of services within the sector, a wide range of skills are required within the sector’s workforce, ranging from highly trained postgraduates to technical assistants. The pace of change requires workers able to adapt old and new methods and technology to an ever-increasing range of problems. There is a shortage of people, which is expected to be critical in the next three years. It is expected that demand for skilled professionals will increase in the planning and surveying areas. While there is an expected shortage of skilled professionals, companies providing good working conditions to graduates and experienced staff are successfully attracting and retaining staff. Local members of the sector are concerned that there is a risk is that the low demand for courses in spatial sciences on the part of students, combined with a predicted general slowing of student numbers entering the University of Tasmania in all courses, may result in closure of spatial information courses. This could result in severe skill shortages with significant implications right across the Tasmanian economy. Commercial property The Tasmanian construction and commercial property sector is set, according to the Property Council of Australia (Tasmania), to see new projects coming in over the next three years worth in excess of $3 billion. Projects expected to come to fruition include: • The Gunns pulp mill in the north • Centro Hobart CBD redevelopment • An upgrade of the State’s water infrastructure Updated September 2007 Page 22 of 79
  23. 23. Industry Training Demand Profile – Property Services • The new Hobart hospital • A new transport hub at Brighton • A number of other significant private sector developments While the immediate impact will be on construction and spatial information, the longer term will see an increase in demand for property and facilities managers. A shortage of skills is predicted in these areas over the medium term. Stock and station agency There has been consolidation of the sector, with only one minor player that can be identified. An increase in direct sales of livestock to butchers and breeders has been noted. However, there is the view that auctions will continue to play an important role in the sector to best gauge true livestock prices. Concerns regarding the recruitment of suitable younger persons to the industry are expected to continue. There are similar problems in recruiting support and administrative staff. On suggestion is that urban workers discount themselves due to the perceived rural nature of the work. The need for paperwork and ‘paper trails’ within the sector has been growing and is expected to grow further, as is usage of the internet to promote sales and to track stock and sector trends. 1.6 The drivers of industry change The dominant drivers of industry change across most sectors are as follows: • Regulation and legislation. • Licensing of operators. • Professionalizing of sectors. • Customer demand for better service. • Technological change, including growing costs in capital equipment. In addition, national and international agendas including environmental protection and national quality and accreditation standards drive change. See more details for individual sectors under National Industry Trends and Tasmanian Industry Trends earlier in Part 1. 1.7 New businesses No specific information was provided on significant new businesses commencing in Tasmania in the property services industry during the next two years. 1.8 New technology Updated September 2007 Page 23 of 79
  24. 24. Industry Training Demand Profile – Property Services Technological change is an important factor in a significant number of the sectors within the property services group. Spatial sciences and security are experiencing the most significant change. Details of technological change are provided under sector headings earlier in Part 1. 1.9 Strategic priorities/directions The strategic policies and directions are discussed for each sector under the industry trends section within Part 1. 1.10 Impact on employment or output A number of significant public and private projects within Tasmania in the construction area will drive demand for skills across the majority of the property services sectors and in addition is expected to drive reform in education and policies to attract and retain young and skilled Tasmanians. There will also be implications for the attraction of interstate and overseas skilled professionals. Employment details are provided for each sector in Part 1 and in Part 3 (Characteristics of the Existing Workforce). Hold down the Ctrl-Key and clicking on the following to return to the Contents Page: RETURN TO THE CONTENTS PAGE Part 2 Skill shortages In terms of current conditions in the Tasmanian labour market, the following occupations have been identified as lacking in locally available staff to carry out work subject to the pay and conditions on offer: • Carpet Cleaners • Upholstery Cleaners • Fire Restoration • Alarm Installers • Control Room Operators • Patrol Officers • Workplace Assessors • Pest Control Technicians Updated September 2007 Page 24 of 79
  25. 25. Industry Training Demand Profile – Property Services • Underground Mining Surveyors Generally, these skill shortages are common to all regions throughout Tasmania. It would however appear that regional areas outside of the large cities are less likely to have as many trained and qualified staff to address shortages and are less likely to expect an influx of qualified people to the region for immediate assistance. In addition, it is also difficult to expect that there would be significant demand from people in these regional areas wishing to obtain work in these fields for training courses to be held within the area. In addition, consultation undertaken with employers in this industry has identified the following areas where a shortage of the following generic skills required also exists within the current workforce: • Marketing • Customer Service • Communication • Interpersonal skills • Project Management • Workplace Safety • Waste Emergency Response • Environment • Waste and Hazards • VET level Computer Assisted Drawing (CAD) for Geo-Morphology Demand also exists for higher level management skills, including project management and coordination and management roles relating to all sectors of the Property Services industry. Other skill shortages related to higher education opportunities will be discussed later in the document. Hold down the Ctrl-Key and clicking on the following to return to the Contents Page: RETURN TO THE CONTENTS PAGE Part 3 Property Services Industry demand for training The Property Services Industry is comprised of up to 11 sectors and 8 sub-sectors. As indicated earlier (p.2), this report has aligned its definitions with those of the ABS. This means that the following section in this report will be comprised of an overview and eleven sub-sections for each industry sector. • Cleaning Updated September 2007 Page 25 of 79
  26. 26. Industry Training Demand Profile – Property Services • Carpet Cleaning • Pest Management • Security • Real Estate • Waste Management • Fire Services • Spatial Information Services • Property Operations & Development • Commercial Property o Facilities Management o Business Broking • Stock Agency For ease of navigation, those sectors are now listed as hyperlinks; thus, by pointing to the industry sector you are interested in, holding down the Ctrl-Key and clicking on that sector name you will jump directly to the pages where that sector is discussed: 3.1 The nature of the Property Services Workforce The Property Services workforce is as diverse as the sectors that comprise the group. Broadly, Table 2 shows that the three largest occupations are Cleaning (41%), Real Estate (22%) and Security (15%) and most (52%) are employed in Hobart or its surrounds. Table 2 also clearly shows the very small size of the Commercial Property Operators and Development sector where there are only 12 employees statewide. The most highly trained segment of the workforce (Table 2) are those working in the Real Estate sector where 8.4% have graduate or post-graduate qualifications and 16.9% have an Advanced Diploma or Diploma. Women dominate in some occupations such as Cleaning (approx. 70% with 94% of Domestic Cleaners) and make up about 40% of Real Estate employees. On the other hand, men dominate almost entirely in the Security sector (Table 3). In the main, the other occupations have certificate level qualifications at best (13.7%) with nearly 78% employees returning ‘Not Applicable’, ‘Not Stated or inadequately described’ responses regarding their qualifications. Updated September 2007 Page 26 of 79
  27. 27. Industry Training Demand Profile – Property Services Table 2: Property Services Occupations by Region Source: ABS Census, 2001 7712 Commercial 7720 Real Estate Agents 786 Other Business Services Total Regional Regional Property Occupation as Occupation as Operators & % Region % of State Developers Greater Hobart 329311 Real Estate Agency Manager 24 24 1.99% 0.96% 329313 Property Manager 7 114 121 10.02% 4.85% 329315 Real Estate Salesperson 145 145 12.00% 5.81% 399917 Private Investigator 17 17 1.41% 0.68% 639917 Pest and Weed Controller 13 13 1.08% 0.52% 831111 Security Officer 174 174 14.40% 6.97% 831179 Guards and Security Officers, nec 3 3 0.25% 0.12% 911100 Cleaners, nfd 235 235 19.45% 9.42% 911111 Commercial Cleaner 3 4 232 239 19.78% 9.58% 911113 Domestic Cleaner 64 64 5.30% 2.56% 911115 Carpet Cleaner 4 4 0.33% 0.16% 911119 Window Cleaner 87 87 7.20% 3.49% 911179 Cleaners, nec 79 79 6.54% 3.17% 999111 Garbage Collector 3 3 0.25% 0.12% Sub-Total 10 287 911 1,208 100.00% 48.40% Southern 329300 Real Estate Associate Professionals, nfd 3 3 2.94% 0.12% 329311 Real Estate Agency Manager 3 3 2.94% 0.12% 329313 Property Manager 4 4 3.92% 0.16% 329315 Real Estate Salesperson 23 23 22.55% 0.92% 399919 Security Adviser 3 3 2.94% 0.12% 831111 Security Officer 5 5 4.90% 0.20% 911100 Cleaners, nfd 11 11 10.78% 0.44% 911111 Commercial Cleaner 25 25 24.51% 1.00% 911113 Domestic Cleaner 8 8 7.84% 0.32% 911119 Window Cleaner 10 10 9.80% 0.40% 911179 Cleaners, nec 7 7 6.86% 0.28% Sub-Total 33 69 102 100.00% 4.09% Mersey-Lyell 329311 Real Estate Agency Manager 14 14 2.78% 0.56% 329313 Property Manager 47 47 9.33% 1.88% 329315 Real Estate Salesperson 69 69 13.69% 2.76% 399917 Private Investigator 12 12 2.38% 0.48% 639917 Pest and Weed Controller 6 6 1.19% 0.24% 799211 Product Examiner 3 3 0.60% 0.12% 831111 Security Officer 67 67 13.29% 2.68% 911100 Cleaners, nfd 95 95 18.85% 3.81% 911111 Commercial Cleaner 131 131 25.99% 5.25% 911113 Domestic Cleaner 17 17 3.37% 0.68% 911119 Window Cleaner 16 16 3.17% 0.64% 911179 Cleaners, nec 27 27 5.36% 1.08% Sub-Total 130 374 504 100.00% 20.19% Greater Launceston 329311 Real Estate Agency Manager 9 3 12 2.10% 0.48% 329313 Property Manager 60 60 10.51% 2.40% 329315 Real Estate Salesperson 3 56 59 10.33% 2.36% 399917 Private Investigator 5 5 0.88% 0.20% 639917 Pest and Weed Controller 3 3 0.53% 0.12% 831100 Guards and Security Officers, nfd 3 3 0.53% 0.12% 831111 Security Officer 107 107 18.74% 4.29% 831179 Guards and Security Officers, nec 3 3 0.53% 0.12% 911100 Cleaners, nfd 111 111 19.44% 4.45% 911111 Commercial Cleaner 3 129 132 23.12% 5.29% 911113 Domestic Cleaner 20 20 3.50% 0.80% 911115 Carpet Cleaner 3 3 0.53% 0.12% 911119 Window Cleaner 16 16 2.80% 0.64% 911179 Cleaners, nec 37 37 6.48% 1.48% Sub-Total 3 128 440 571 100.00% 22.88% Central North/North Eastern 329311 Real Estate Agency Manager 3 3 2.75% 0.12% 329313 Property Manager 10 10 9.17% 0.40% 329315 Real Estate Salesperson 15 15 13.76% 0.60% 639917 Pest and Weed Controller 4 4 3.67% 0.16% 831111 Security Officer 13 13 11.93% 0.52% 911100 Cleaners, nfd 12 12 11.01% 0.48% 911111 Commercial Cleaner 32 32 29.36% 1.28% 911113 Domestic Cleaner 9 9 8.26% 0.36% 911119 Window Cleaner 3 3 2.75% 0.12% 911179 Cleaners, nec 8 8 7.34% 0.32% Sub-Total 28 81 109 100.00% 4.37% Total Tas 13 606 1,875 2,494 2,495 2,496 Source: ABS Census, 2001 Updated September 2007 Page 27 of 79
  28. 28. Industry Training Demand Profile – Property Services Table 2: Property Services Employees by Occupation and Qualification Level 7712 Commercial 7720 Real Estate Agents 786 Other Business Total Property Operators and Services Developers Male Female Persons Male Female Persons Male Female Persons Male Female Persons Postgraduate Degree Level 329313 Property Manager 3 3 3 3 329315 Real Estate Salesperson 3 3 3 3 Sub-Total 6 6 6 6 Graduate Diploma and Graduate Certificate Level 329313 Property Manager 3 3 3 3 6 6 329315 Real Estate Salesperson 3 3 6 3 3 6 3 3 6 3 9 9 3 12 Bachelor Degree Level 329311 Real Estate Agency Manager 3 3 6 3 3 6 329313 Property Manager 8 3 11 8 3 11 329315 Real Estate Salesperson 11 5 16 11 5 16 399917 Private Investigator 3 3 3 3 831111 Security Officer 4 4 4 4 911111 Commercial Cleaner 3 3 3 3 911113 Domestic Cleaner 3 3 3 3 Sub-Total 22 11 33 7 6 13 29 17 46 Advanced Diploma and Diploma Level 329300 Real Estate Associate Professionals, nfd 3 3 3 3 329311 Real Estate Agency Manager 15 8 23 15 8 23 329313 Property Manager 30 20 50 30 20 50 329315 Real Estate Salesperson 16 14 30 16 14 30 639917 Pest and Weed Controller 3 3 3 3 831111 Security Officer 14 14 14 14 911100 Cleaners, nfd 3 3 6 3 3 6 911111 Commercial Cleaner 6 6 6 6 911113 Domestic Cleaner 3 3 6 3 3 6 911119 Window Cleaner 3 3 3 3 911179 Cleaners, nec 3 3 6 3 3 6 Sub-Total 64 42 106 29 15 44 93 57 150 Certificate Level 329311 Real Estate Agency Manager 8 8 8 8 329313 Property Manager 26 23 49 26 23 49 329315 Real Estate Salesperson 47 17 64 47 17 64 399917 Private Investigator 7 7 7 7 639917 Pest and Weed Controller 12 12 12 12 831111 Security Officer 58 4 62 58 4 62 911100 Cleaners, nfd 25 15 40 25 15 40 911111 Commercial Cleaner 32 22 54 32 22 54 911113 Domestic Cleaner 10 10 10 10 911119 Window Cleaner 11 5 16 11 5 16 911179 Cleaners, nec 11 7 18 11 7 18 Sub-Total 81 40 121 156 63 219 237 103 340 Not applicable 329311 Real Estate Agency Manager 10 3 13 3 3 10 6 16 329313 Property Manager 3 3 45 51 96 48 51 99 329315 Real Estate Salesperson 99 54 153 99 54 153 399917 Private Investigator 18 6 24 18 6 24 399919 Security Adviser 3 3 3 3 639917 Pest and Weed Controller 9 9 9 9 831100 Guards and Security Officers, nfd 3 3 3 3 831111 Security Officer 3 3 220 29 249 223 29 252 831179 Guards and Security Officers, nec 3 3 3 3 911100 Cleaners, nfd 3 3 121 272 393 121 275 396 911111 Commercial Cleaner 3 3 4 4 112 329 441 112 336 448 911113 Domestic Cleaner 3 3 4 88 92 4 91 95 911115 Carpet Cleaner 4 4 4 4 911117 Vehicle Cleaner 3 3 3 3 911119 Window Cleaner 43 64 107 43 64 107 911179 Cleaners, nec 37 84 121 37 84 121 999111 Garbage Collector 3 3 3 3 Sub-Total 6 3 9 154 118 272 580 878 1,458 740 999 1,739 Not stated or inadequately described 329311 Real Estate Agency Manager 3 3 3 3 329313 Property Manager 7 17 24 7 17 24 329315 Real Estate Salesperson 21 16 37 21 16 37 399917 Private Investigator 3 3 3 3 639917 Pest and Weed Controller 3 3 3 3 831111 Security Officer 31 3 34 31 3 34 911100 Cleaners, nfd 4 23 27 4 23 27 911111 Commercial Cleaner 12 31 43 12 31 43 911113 Domestic Cleaner 7 7 7 7 911119 Window Cleaner 4 4 4 4 911179 Cleaners, nec 7 5 12 7 5 12 Sub-Total 31 33 64 64 69 133 95 102 197 Total 9 3 12 364 247 611 836 1,031 1,867 1,209 1,281 2,490 Source: ABS Census, 2001. Updated September 2007 Page 28 of 79
  29. 29. Industry Training Demand Profile – Property Services Table 4: Property Services Employees by Occupation and Gender Occupation by ANZSIC Classification 7712 Commercial Property 7720 Real Estate Agents 786 Other Business Services Total Operators and Developers Male Female Persons Male Female Persons Male Female Persons Male Female Persons 311213 Earth Science Technical Officer 329300 Real Estate Associate Professionals, nfd 3 3 3 3 329311 Real Estate Agency Manager 39 14 53 3 3 39 17 56 329313 Property Manager 6 6 122 114 236 128 114 242 329315 Real Estate Salesperson 200 109 309 200 109 309 339923 Stock and Station Agent 399917 Private Investigator 28 9 37 28 9 37 399919 Security Adviser 3 3 3 3 639917 Pest and Weed Controller 27 27 27 27 799211 Product Examiner 831100 Guards and Security Officers, nfd 3 3 3 3 831111 Security Officer 3 3 327 36 363 330 36 366 831113 Armoured Car Escort 831179 Guards and Security Officers, nec 3 3 3 3 911100 Cleaners, nfd 3 3 153 313 466 153 316 469 911111 Commercial Cleaner 3 3 4 4 159 388 547 159 395 554 911113 Domestic Cleaner 3 3 7 111 118 7 114 121 911115 Carpet Cleaner 4 4 4 4 911117 Vehicle Cleaner 3 3 3 3 911119 Window Cleaner 61 69 130 61 69 130 911179 Cleaners, nec 58 99 157 58 99 157 991411 Survey Hand 991811 Electrical or Telecommunications Trades Assistant 999111 Garbage Collector 3 3 3 3 Total 9 3 12 364 247 611 836 1,031 1,867 1,209 1,281 2,490 Source: ABS Census, 2001. An overview of the current training provision The Property Services enrolments were reported in three sectors: Real Estate, Cleaning and Security. Property Services course completions continued to rise during the latter part of the domestic property boom in 2003 – 04 but fell sharply in 2005. Those falls were most apparent in the Real Estate and Security Services sectors but this was somewhat offset by a rise in Asset Maintenance completions (See Appendix 1). Appendix 2 sheds some light on this by showing how enrolments in these fields fell markedly across all regions from 2002 to 2003 – 04 with no enrolments or very low numbers enrolling in some courses in 2005. This was particularly so in the Mersey-Lyell region. Number of trainees compared to number of all students. Fifty per cent of Property Services training is undertaken as trainees, with this being consistent over the period 2003-2005. In 2005, 476 students were trainees, with the largest number of 153 enrolled in Certificate III in Asset Maintenance (Cleaning Operations). It appears most of the trainees are existing workers, as the majority of funding is fee-for-service, which means many existing workers are not state government funded from within training funds under User Choice, but funded by employers using the Commonwealth Government financial employment incentives. Source of funding for students The training reported is on average 34% government funded, and 66% fee-for-service. By 2005, fee-for-service delivery decreased to 53% of all delivery, from a high of 79% Updated September 2007 Page 29 of 79

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