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PRM98 Western Australian Department of Training and Employment
 

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    PRM98 Western Australian Department of Training and Employment PRM98 Western Australian Department of Training and Employment Document Transcript

    • Asset Maintenance Cleaning and Pest Management Industries Training Package Implementation Kit PRM98 Western Australian Department of Training and Employment
    • FOREWORD This Implementation Kit has been developed to enable providers and assessors in Western Australia to participate in the managed implementation of the Asset Maintenance Industry Training Package. The Training Package has been developed through great effort and significant co-operation from industry. To achieve maximum benefits from the Package, its implementation needs to occur in a planned manner. The Asset Maintenance Industry Training Package Implementation Kit provides information to Training Providers and Assessors to enable that to be achieved. While the Kit generally reflects the intent of the WA Department of Training and Employment, it does not define policy, nor does it make statements or set values that are not subject to further consideration in the light of experience gained through the implementation of the Training Package. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 2
    • Contents: Page No ACKNOWLEDGMENTS 5 EXECUTIVE SUMMARY 7 INTRODUCTION 8 NEW CLEANING AND PEST MANAGEMENT 10 QUALIFICATIONS - OVERVIEW Nominal hours for Training Package Qualifications 10 TRANSITIONAL ARRANGEMENTS AND TIMELINES 12 ACCREDITED COURSES REPLACED BY TRAINING 13 PACKAGE QUALIFICATIONS ALIGNMENT OF UNITS OF COMPETENCE TO 15 CURRICULUM MODULES Mappings and assignment of nominal hours to units of 16 competence NEW QUALIFICATIONS IN CLEANING AND PEST 22 MANAGEMENT MODEL TRAINING PROGRAMS 29 Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 3
    • Page No LICENSING REQUIREMENTS 31 SPECIFIC APPLICATIONS OF THE PACKAGE 33 Use of Statements of Attainment 33 Short courses 33 Traineeship arrangements 34 VET in Schools 35 Assessment Only 36 Specific Delivery modes 36 LEARNING RESOURCES AND ASSESSMENT 37 MATERIALS APPENDIX: - ASSESSMENT IMPLICATIONS 39 Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 4
    • ACKNOWLEDGMENTS This Asset Maintenance (Cleaning & Pest Management) Training Package Implementation Kit was developed for the Western Australian Department of Training by South Metropolitan College of TAFE. Funding and assistance were provided by the Western Australian Department of Training. Consultations with the developer of the Victorian Implementation Guide for the Asset Maintenance Training Package served as an important benchmark for the development of the WA Implementation Kit. The valuable assistance of Alan Daniel of Chisholm Institute of TAFE, Moorabbin, Victoria and Liz Stafford of the Victorian Office of Training and Further Education is gratefully acknowledged. Approved Western Australian Implementation Kits for other Training Packages such as Hospitality, Transport and Distribution, Retail, and Administration provided useful guidance for development of this document. Major input into this Implementation Kit was provided by the following individuals and organizations: Eric Findlay West Coast College of TAFE Howard Hanlon West Coast College of TAFE Bev Kemp West Coast College of TAFE Paul Linnane West Coast College of TAFE Steve Wellsby West Coast College of TAFE George Dunnachie Pest Education Services and Training Geoff Taylor Work Safety and Health Associates Peter Tate Finance, Property and Business Services Industry Training Council of Western Australia (Inc) Ian Westoby Master Cleaner’s Guild of WA (Inc) In addition to the above, valuable assistance, and/or input was provided by Officers of the Western Australian Department of Training and Employment and by the following Mark Berry Master Cleaner’s Guild of WA (Inc) Frank Holguin Southern Cross Cleaning Service Bert Giancristofaro P&O Services Pty Ltd Robert Evans P&O Services Pty Ltd Pam I’Anson C Y O’Connor College of TAFE Margaret Beaman South-East Metropolitan College of TAFE Roy Hegney South-East Metropolitan College of TAFE John Pass South-East Metropolitan College of TAFE Shirley Thurston Central Metropolitan College of TAFE Dave Wood Central Metropolitan College of TAFE Maxine Dashwood Central Metropolitan College of TAFE Bala Chandran South Metropolitan College of TAFE Christine Cooper South Metropolitan College of TAFE Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 5
    • ACKNOWLEDGMENTS (cont) Ethel Halliday Great Southern Regional College of TAFE Len Bresland TAFE Admissions Giulia Ranelli TAFE Admissions Lindsay Gillam Health Department of Western Australia Krystyna Misiaszek Health Department of Western Australia Bill Brammall Australian Environmental Pest Manager’s Association Doug Howick Australian Environmental Pest Manager’s Association Richard Slee Australian Environmental Pest Manager’s Association Peter West Combined Small Business Associations of Western Australia Theodora Sideris Perth ITEC Pty Ltd Anita Purkis Perth ITEC Pty Ltd Alison Jenkin HTC Vocational Institute Heather Williams HTC Vocational Institute Ken Jennings Centrecare New Apprenticeship Centre Paula Irvine Canberra Institute of Technology Juliette Andrews National Assessors and Workplace Trainers Body The principal author of this document was John Ferreirinho. Tim Delaney was the principal consultant and manager of this project. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 6
    • EXECUTIVE SUMMARY In 1996, the Ministers of Vocational Education and Training endorsed the major features of a National Training Framework. The major features of the National Training Framework are: • Revised and simplified arrangements for the recognition of Training Organizations and Training Products which assure quality of training • The introduction of Training Packages, which integrate nationally available training products including new Competency Standards with, specified Assessment Arrangements. The Training Package is intended to function as • An endpoint framework and a resource for the development of Training Programs within the Asset Maintenance (Cleaning and Pest Management) Industries. • A set of standards or a benchmark for the assessment of an employee’s or a trainee’s competence. The purpose of the Western Australian Asset Maintenance Training Package Implementation Kit is to assist teachers, trainers and employers with the transition to the Training Package and with its implementation. The Implementation Kit includes: • Agreed allocation of nominal training hours to competencies • Agreed allocation of total nominal hours to qualifications • Agreed mapping of the Training Package Competency Standards against Learning outcomes of curriculum modules used in current and publicly funded training courses. • Relation of the Training Package to Traineeships, Short Courses and Assessment procedures. • Information on the availability and application of learning materials. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 7
    • INTRODUCTION National Training Packages are being introduced to offer Industry, Registered Training Organizations (RTOs), employers and employees greater flexibility in the design of training programs. Employers will be able to customize training programs to suit the needs of their business and employees. Training Packages provide the basic building blocks for training and assessment. The endorsed components of the Training Package consist of: Competency Standards - these specify the level of performance, skills and knowledge that the Asset Maintenance (Cleaning and Pest Management) industries require of their workers. National Qualifications - awarded to individuals when they have been assessed as achieving required competencies at the appropriate level. Assessment Guidelines - provide a framework for assessing competence in the industry. The endorsed components are intended to be endpoint frameworks for the design and implementation of training programs. Their philosophy is similar to that of systems-oriented engineering standards design, in which outcomes, outputs and performance requirements are specified, but the choices of inputs and modes of physical implementation are left to practitioners. In practical terms therefore, the introduction of Training Packages represents a shift to ‘top down’ rather than ‘bottom up’ training program design. During the initial implementation period, trainers and teachers will need to exercise ‘reverse engineering’ skills in planning delivery strategies that best meet the competency standards. The adoption of the Asset Maintenance Training Package will be facilitated by the recent development of nationally accredited courses in Cleaning and Pest Management. The training package builds on the development of competency standards, curriculum and resources. Curriculum is a non-endorsed component of the Training Package. Any curriculum appropriate to the Competency standards may therefore be used in the delivery of training within the Training Package framework. Where no existing curriculum is available, there is an expectation that it will be developed to align to the Training Package. The following information should be read and applied in conjunction with the Asset Maintenance Training Package PRM98 (Cleaning & Pest Management) published by Australian Training Products Ltd in December 1998. In addition to working through these materials, enterprises can also use the services of Property Services Training Australia (PSTA) in developing an enterprise specific training system drawn from this package. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 8
    • The non-endorsed component of the Training Package may be developed by individual training organizations. Alternatively, nationally recognized training materials, including assessment instruments, competency record book, guides for assessors and trainers, information for candidates, learning strategies (for example resource database), professional development materials (CDROM only) and Cleaning Traineeship materials can be purchased through PSTA at: Property Services Training Australia Suite 2B, Ground Floor 187 Thomas St Haymarket NSW 2000 Ph: (02) 9212 1355 Fax: (02) 9212 1296 Email: psta@dynamite.com.au Further advice and assistance is available from: Finance, Property and Business Training Products Information Services Industry Training Council Service (ITC) of Western Australia (Inc) Western Australian Department Level 6, 8 St George’s Tce of Training (Bird Cameron Bldg) Level 2, 151 Royal St Perth WA 6000 East Perth WA 6004 Ph: (08) 9221 4562 Ph: 9235 6222 Fax: (08) 9325 3874 Email: fpbsitc@faroc.com.au Contact information on other learning resource providers is contained in the section on Learning Resources and Assessment Materials on page 37 of this document. Inquiries concerning registration procedures and recognition of scope to deliver training for Registered Training Organizations may be directed to the Western Australian Training Accreditation Council (TAC) at Training Accreditation Council Western Australian Department of Training Level 2, 151 Royal St East Perth WA 6004 Ph: 9235 6127 Fax: 9235 6142 Further information of registration and notification procedures is contained in the section on Transitional Arrangements on Page 12. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 9
    • NEW CLEANING AND PEST MANAGEMENT QUALIFICATIONS - OVERVIEW The following tables summarize the relationship between the currently accredited qualifications and their replacements. Cleaning Existing Qualification Nominal Replacement Training Nominal Hours Package Qualification Hours 3454 Certificate II in Cleaning Certificate II in Asset Operations 102-123 Maintenance (Cleaning 71-97 Traineeship in Cleaning Operations) Operations (level 2) 3471 Certificate II in Cleaning Certificate II in Asset Proficiency 60 Maintenance (Cleaning 71-97 Operations) 3455 Certificate III in Cleaning 102-123 Certificate III in Asset 71-97 Operations + Maintenance (Cleaning + Traineeship in Cleaning 81-171 Operations) 100-121 Operations (level 3) =183-294 = 171-218 3473 Certificate III in Property 60 Operations * * 3459 Certificate IV of Cleaning Certificate IV in Asset Operations 203 Maintenance (Cleaning 198 Operations Management) 3472 Certificate IV in Certificate IV in Asset Management Skills for the 60 Maintenance (Cleaning 198 Supervisor (Cleaning) Operations Management) * This course will be replaced by a new Qualification under the Asset Development Training Package The above table does not necessarily imply direct equivalence of courses. The ranges and accumulations of hours shown allow for variations in possible choices of electives and take into account the nesting or encompassing of the Certificate II in Cleaning Operations within the Certificate III qualification. The relationship between the new Certificates II and III in Cleaning Operations may be clarified by reference to the tables on pages 22, 23 and 24, which list the core and elective units of competency for each qualification. It may be seen from those tables that the Certificate II in Cleaning Operations is wholly contained or nested within the Certificate III. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 10
    • Pest Management There are currently no publicly funded Certificate Courses in Pest Management in Western Australia. Existing fee-for-service courses include Pesticide Safety (Short Course, 25 hours) based originally on Module SIN No 45905 – Pesticide Safety. This short course is likely to continue to be a licensing requirement for Pest Management Operators in WA. This licensing requirement will be additional to the three core Training Package Competencies PRMPM 05 A – Modify Environment to Manage Pests , PRMPM 06 A – Apply Pesticides to Manage Pests and PRMPM 18 A Maintain an Equipment and Consumables Storage Area. New Training Package Nominal Qualification Hours PRM20298 Certificate II in Asset Maintenance (Pest Management - 130 Technical) PRM20398 Certificate II in Asset Maintenance (Pest Management - 55- 80 Business Operations) PRM30298 Certificate III in Asset Maintenance (Pest Management - 130 Technical ) + 105-135 = 235 - 265 PRM30398 Certificate III in Asset Maintenance (Pest Management - Business Operations) 100 -131 PRM40298 Certificate IV in Asset Maintenance 415-530 (Pest Management) The ranges and accumulations of hours shown are to allow for variations in possible choices of electives and from the nesting or encompassing of some lower level qualifications within a higher level qualification. The relationship between the new Certificates II and III in Pest Management (Technical) may be clarified by reference to the tables on pages 25 and 26, which list the core and elective units of competency for each qualification. It may be seen from those tables that the Certificate II in Pest Management (Technical) is wholly contained or nested within the Certificate III. . Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 11
    • TRANSITIONAL ARRANGEMENTS AND TIMELINES Training providers are encouraged to implement the Training Package qualifications and deliver the appropriate training as soon as possible in 1999. However, current courses may continue to be used until their accreditation expires. A Registered Training Organization (RTO) with a scope of registration authorizing delivery of the current accredited courses will be deemed to have the resources and facilities to implement the Training Package qualifications. An amendment of scope will not be necessary for these RTOs, although the Training Accreditation Council (TAC) will need to be advised that the new qualifications have been implemented. RTOs wishing to deliver training programs directed towards Training Package qualifications which do not replace any accredited courses previously delivered by the RTO will need to apply to TAC for an extension of scope to deliver the new program. RTOs that are also Quality Endorsed Training Organizations (QETOs) are required to inform TAC for extension of scope. QETOs do however need to exercise special care to comply with their internal Quality Assurance and notification procedures. These procedures include requirements such as compliance with ownership and copyright provisions of training documents and materials, the establishment of adequate resources for delivery of the new training and the establishment of partnerships with industry or with other training organizations where necessary. The consequences of failure to comply with such procedures are potentially serious and could include invalidation of incorrectly issued Qualifications and Statements of Attainment. The Asset Maintenance Training Package, which lists the endorsed units of competency, has been available in Western Australia since January 1999. Accredited Western Australian courses affected by the introduction of the new qualifications will be retired as soon as practicable after 31 December 1999. New enrolments in 2000 should be directed into Training Package Qualifications. Training providers should also take the following factors into account in when transferring trainees or students from accredited courses to new Training Package qualifications. • Avoidance of possible disadvantage to the student or trainee • Degree of alignment between the Training Package qualification and the accredited course qualification. • Viability of continued delivery of the accredited course • Proportion of studies or training already completed • Level of credit transfer. The tables in the section on Alignment of Units of Competence with Curriculum Modules on page 15 of this document may be useful in implementing transition processes. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 12
    • ACCREDITED COURSES REPLACED BY TRAINING PACKAGE QUALIFICATIONS Under the Training Package system, the dependency on accredited courses and on the National Curriculum is removed. It is no longer necessary to be concerned with how an individual achieves competence. A number of nationally accredited courses will be replaced by the Asset Maintenance Training Package qualifications. Some modules in the existing courses may align directly with the competencies in the new qualifications (see Alignment of Units of Competence to Curriculum Modules tables, page 15. Cleaning The currently accredited and publicly funded Certificate Courses in Cleaning in WA are based either on Australian Council for Training and Curriculum (ACTRAC) curriculum (Courses 3454, 3455 and 3459) or on Master Cleaner’s Guild of WA (Inc) curriculum (Courses 3471 and 3472). The Master’ Cleaner’s Guild Courses are currently being modified to align with the Competency Standards as listed under the heading of New Qualifications in Cleaning and Pest Management on page 22. Mappings of the current ACTRAC and Master Cleaner’s Guild curriculum against the Competency standards are summarized in the next section. Nominal Training Package Nominal Existing Qualification hours Qualification Hours Certificate II in Cleaning PRM20198 Certificate II in 3454 Operations 102-123 Asset maintenance (Cleaning 71-97 Traineeship in Cleaning Operations) Operations (level 2) Certificate II in Cleaning PRM20198 Certificate II in 3471 Proficiency 60 Asset maintenance (Cleaning 71-97 Operations) Certificate III in Cleaning 102-123 PRM30198 Certificate III in 71-97 3455 Operations + Asset maintenance (Cleaning + Traineeship in Cleaning 81-171 Operations) 100-121 Operations (level 3) =183-294 = 171-218 3473 Certificate III in Property 60 Operations * * 3459 Certificate IV in Cleaning 203 PRM30198Certificate IV in Operations Asset Maintenance (Cleaning 198 Operations Management) Certificate IV in Certificate IV in Asset 3472 Management Skills for 60 Maintenance (Cleaning 198 the Supervisor Operations Management) * This course will be replaced by a new Qualification under the Asset Development Training Package. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 13
    • The preceding table does not necessarily imply direct equivalence of courses. The ranges and accumulations of hours shown allow for variations in possible choices of electives and take into account the nesting or encompassing of the Certificate II in Cleaning Operations within the Certificate III qualification. The relationship between the new Certificates II and III in Cleaning Operations may be clarified by reference to the tables on pages 22, 23 and 24, which list the core and elective units of competency for each qualification. It may be seen from those tables that the Certificate II in Cleaning Operations is wholly contained or nested within the Certificate III. Pest Management There are currently no publicly funded Certificate Courses in Pest Management in Western Australia. Existing fee-for-service courses include Pesticide Safety (Short Course, 25 hours) based originally on Module SIN No 45905 – Pesticide Safety. This short course is likely to continue to be a licensing requirement for Pest Management Operators in WA. This extra licensing requirement will be additional to the three core Training Package Competencies PRMPM 05 A – Modify Environment to Manage Pests, PRMPM 06 A – Apply Pesticides to Manage Pests and PRMPM 18 A Maintain an Equipment and Consumables Storage Area. Suppliers of learning materials and curriculum for Pest management are listed under the heading of Learning Resources and Assessment Materials on page 37. New Training Package Nominal Qualification Hours PRM20298 Certificate II in Asset Maintenance (Pest Management - 130 Technical) PRM20398 Certificate II in Asset Maintenance (Pest Management - 55-80 Business Operations) PRM30298 Certificate III in Asset Maintenance (Pest Management - 130 + 105 – 135 Technical ) = 235 - 265 PRM30398 Certificate III in Asset Maintenance (Pest Management - 100 - 131 Business Operations) PRM40298Certificate IV in Asset Maintenance 415 - 530 (Pest Management) The ranges and accumulations of hours shown are to allow for variations in possible choices of electives and from the nesting or encompassing of some lower level qualifications within a higher level qualification. The relationship between the new Certificates II and III in Pest Management (Technical) may be clarified by reference to the tables on pages 25 and 26, which list the core and elective units of competency for each qualification. It may be seen from those tables that the Certificate II in Pest Management (Technical) is wholly contained or nested within the Certificate III. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 14
    • ALIGNMENT OF UNITS OF COMPETENCE TO CURRICULUM MODULES The following tables align the modules in relevant accredited courses with units of competence in the Asset Maintenance Training Package and also allocate nominal training hours to the units of competency. Some units of competence are not aligned with or covered by any existing modules. The table may be used to: • Determine hours of training for a unit of competency • Determine modules that fully address an entire unit of competency for credit transfer from old to new courses • Determine modules that partially address a unit of competency and determine the element(s) not addressed • Help find training resources currently supporting delivery of modules It is important to emphasize that the nominal hours listed in the tables in this section are to be interpreted as indicative hours for possible incorporation in costing formulae, time tabling and enrolments in Western Australia. The nominal hours are intended to be indicative of the time that may be needed to achieve competency in a variety of possible training environments. It is also important to note however that the indicated nominal hours include time for assessment as well as training. They also include time for the development of essential underpinning skills and knowledge where trainees do not already possess these. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 15
    • Mappings and assignment of nominal hours to units of competence: Cleaning – Australian Council for Training and Curriculum (ACTRAC) Curriculum Modules Unit Competency title Nominal Module(s) Module(s) Element(s) of Competency hours fully partially Competency and code addressing addressing Performance unit (WA SIN unit (WA SIN Criteria not numbers) numbers) addressed 1.2, 1.4, 4.1 - 4.5, 5.1 – 5.4, 6.1, 6.2, PRMCL01A Maintain hard floor 10 65578 6.4, surfaces 7.1, 7.3, 7.4, 7.5, 8.1 1.2, 1.3, 2.3, 2.5, PRMCL02A Restore hard floor 14 65590 3.1, 3.4, 4.3, 4.4, finish 4.6, 5.1 – 5.5, 6.1, 7.1 Replace hard floor 1.4, 2.2, 3.1, 3.5, PRMCL03A finish 12 65590 4.2, 4.3, 4.5, 5.1 – 5.5, 6.2 – 6.4 PRMCL04A Maintain soft floor 10 65579 1.2, 2.3, 3.2, 3.3, 3.4, 4.1,4.2,4.4, 5.2 PRMCL05A Remove stains 6 65592 1.2 – 1.5, 2.1, 2.2, and spillages from 3.1, 3.3, 4.2, 5.1, soft floors 5.2 Dry foam shampoo PRMCL06A carpet to remove 10 65591 1.1, 1.5, 3.2, 4.3, inground dirt and 5.2 soil from upper layer Remove dirt and soil from soft floors PRMCL07A or fabric upholstery 8 65592 1.1, 1.5, 2.3, 3.2 – using a water 3.5, 4.4 extraction method Bonnet buff soft 1.1, 1.3, 1.4, 1.5, PRMCL08A floor to achieve a 4 65580 2.4, 3.1, 3.2, 3.4, clean surface 3.5, appearance. 4.2 – 4.5, 7.1 Wash and 1.1, 1.3, 2.1 – 2.4, squeegee glass 3.1, 3.2, 3.4, PRMCL09A surfaces to 5 65581 4.2,4.3, remove all visible 4.4, 6.1, 6.2 dirt and grime. PRMCL10A Maintain ceiling 1.1, 1.4, 2.1, 3.1, surfaces and 6 65582 3.4 fittings. continued on next page Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 16
    • Cleaning – ACTRAC Curriculum Modules (cont) Unit Competency title Nominal Module(s) Module(s) Element(s) of Competency hours fully partially Competency and code addressing addressing performance unit (WA SIN unit (WA SIN Criteria not numbers) numbers) addressed PRMCL11A Spot clean external surfaces 8 65583 1.1, 1.7, 1.8, 2.2 to remove all visible marks. PRMCL12A Wash external 1.1 – 1.5, 2.2, 2.4, surfaces to 8 65583 2.5, 3.5, 4.2, 4.3, remove all visible 4.4 dirt and grime. PRMCL13A Undertake detail clean of window coverings to 5 65593 1.1, 2.1, 3.2 – 3.5, remove all dirt and 4.6, 6.2, 7.3 grime. PRMCL14A Maintain a clean 6 65594 1.3, 1.6, 1.7, 2.3, room environment 2.4, 3.1, 3.3, 6.1,6.2 with no traces of visible dust PRMCL15A Maintain furniture 8 65584 1.1, 1.2, 1.3, 1.5, or fittings and 1.6, 3.2, 5.2, 5.3, dress an area or 7.2 room. Wash furniture and PRMCL16A fittings to remove 8 65584 1.4, 3.1 grime Maintain wet area 1.1– 1.6, 2.2, 2.3, in an odour free, 2.4, 2.6, 3.1, 3.2, PRMCL17A soil and hazard 8 65585 3.4, 3.5, 3.7, 3.8, free condition 4.1, 4.2, 5.1 – 5.3 Clean a unit or 12 PRMCL18A location to achieve 65595 4.1, 5.2, 7.4, 8.1, a low bacteria 8.3, 9.2, 10.1 – 10.5 condition Remove waste to PRMCL19A maintain a tidy 6 65586 1.4, 3.1, 3.5, 5.2 environment/area Undertake PRMCL20A pressure wash to 6 65596 1.1, 1.2, remove excessive or oil based soil Maintain industrial 1.1, 1.5, 2.2, 3.1, PRMCL21A machinery in a soil 8 65588 3.2, 4.3, 4.4, 5.1 – free condition. 5.3 Organize and 1.1 – 1.3, 2.1 – 2.3, PRMCL22A monitor work to 8 65577 3.1 – 3.3, 4.1, 4.2, maximize resource 5.1 – 5.3 effectiveness continued on next page Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 17
    • Cleaning – ACTRAC Curriculum Modules (cont) Unit Competency title Nominal Module(s) Module(s) Element(s) of Competency hours fully partially Competency and code addressing addressing Performance unit (WA SIN unit (WA SIN Criteria not numbers) numbers) addressed Facilitate effective 2.1, 2.2, 3.1 – 3.3, PRMCL23A workplace 20 65004 4.1, 4.3 relationships Control the supply PRMCL24A of equipment and 8 65577 1.1, 1.2, 2.1, 2.2, materials to 3.1 – 3.5, 4.1, 4.2 ensure efficient workflow Respond to PRMCL25A requests for 17 15006 1.2, 1.3, 1.4, variations to 2.1 – 2.3 specifications Facilitate effective PRMCL26A customer 20 65009 1.1 – 1.4, 2.1 – 2.3 relationships PRMCL27A Facilitate effective 34 15011 1.1, 2.1, 2.3, 3.1, team work 4.2, 4.3 Monitor and 1.1 – 1.3, 2.1 – 2.3, PRMCL28A maintain OH&S 15 65576 3.1, 4.1 – 4.4, standards in the 5.1 – 5.3, 6.1, 6.2, workplace 7.1, 7.2 Prepare for BSX0008/01 training (Category 10 61704 3.5 1 Workplace Trainer) Deliver training BSX0008/02 (Category 1 10 61704 1.3, 1.4, 2.5, 3.1 Workplace Trainer) BSX0008/03 Review training (Category 1 10 61704 1.1, 1.2, 1.5, 1.6, Workplace Trainer) Recruit and 1.1 – 1.3, 3.3 – 3.5 PRMCL32A appoint staff to 15 15017 meet work requirements Plan for safe and PRMCL33A efficient cleaning 8 65577 1.1 – 1.3, 1.6, activities Follow relevant OH&S policies and PRMCL34A procedures to 15 65576 1.3, 2.1, 2.2 ensure own safety and that of others PRMCL35A Maintain a 8 65577 1.1 – 1.4, 2.2, 2.4, cleaning storage 2.5 area PRMCL36A Carry out high 8 65589 1.2, 2.4, 4.4 level cleaning continued on next page Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 18
    • Cleaning – Master Cleaner’s Guild of WA (Inc) Curriculum Modules The Master Cleaner’s Guild of WA (Inc) has recently produced Cleaning curriculum modules that align to the Competency Standards in the endorsed component of the Asset Maintenance (Cleaning) Training Package. The module titles are listed in the tables below. Competencies showing an asterisk in the module column are not part of the Guild’s recommended Model Training Programs outlined on pages 29 and 30. For this reason, no Guild modules have been aligned to those competencies showing the asterisk. Unit Competency title Nominal Module(s) fully addressing Competency Hours entire unit (WA SIN numbers) code PRMCL01A Maintain Hard floor surfaces 10 Maintenance of Hard Floor Surfaces (65623) PRMCL02A Restore hard floor finish 14 * PRMCL03A Replace Hard Floor Finish 12 New Module – “Maintenance of Hard Floor Surfaces – Replace Finish” PRMCL04A Maintain soft floor 10 Maintenance of Soft Floor Surfaces (65624) PRMCL05A Remove stains and spillages 6 * from soft floors PRMCL06A Dry foam shampoo carpet to 10 * remove inground dirt and soil from upper layer PRMCL07A Remove dirt and soil from soft 8 New Module – “Maintain Soft floors or fabric upholstery Floor Surfaces – Water using a water extraction Extraction” method PRMCL08A Bonnet buff soft floor to 4 * achieve a clean surface appearance PRMCL09A Wash and squeegee glass 5 Window and Glass Cleaning surfaces to remove all visible (65621) dirt and grime PRMCL010A Maintain ceiling surfaces and 6 * fittings PRMCL011A Spot clean external surfaces 8 External Cleaning (65622) to remove all visible marks PRMCL012A Wash external surfaces to 8 External Cleaning (65622) remove all visible dirt and grime PRMCL013A Undertake detail clean of 5 * window coverings to remove all dirt and grime PRMCL014A Maintain a clean room 6 New Module – “Clean Room environment with no traces of Maintenance” visible dust PRMCL015A Maintain furniture and fittings 8 Cleaning Furniture and Fittings and dress an area or room (65620) continued on next page Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 19
    • Cleaning – Master Cleaner’s Guild of WA (Inc) Modules (cont) Unit Competency title Nominal Module(s) fully addressing Competency Hours entire unit (WA SIN numbers) code PRMCL016A Wash furniture and fittings to 8 * remove grime PRMCL017A Maintain wet area in an odour 8 Maintenance of Wet Areas free, soil and hazard free (65625) condition PRMCL018A Clean a unit or location to 12 * achieve a low bacteria condition PRMCL019A Remove waste to maintain a 6 Removal of Rubbish and Litter tidy environment / area (65626) PRMCL020A Undertake pressure wash to 6 New Module – “Pressure Water remove excess or oil based Cleaning” soil PRMCL021A Maintain industrial machinery 8 * in a soil free condition PRMCL022A Organise and monitor work to 8 Effective Management (65630) maximise resource effectiveness PRMCL023A Facilitate effective workplace 20 New Module – “Communication relationships in the workplace” PRMCL024A Control the supply of 8 New module “Controlling equipment and materials to Cleaning Equipment & ensure efficient workflow Materials” PRMCL025A Respond to requests for 17 New Module – “Addressing variations to specifications Requests for Variation of Contract” PRMCL026A Facilitate effective customer 20 New Module – “Communication relationships in the workplace” PRMCL027A Facilitate effective team work 34 New Module – “Working in Teams” PRMCL028A Monitor and maintain OHS 15 New Module – “Occupational standards in the workplace Safety & Health – 2” BSX0008/01 Prepare for training (Category 10 Staff Training (65631) 1 Workplace Trainer) BSX0008/02 Deliver Training (Category 1 10 Staff Training (65631) Workplace Trainer) BSX0008/03 Review Training (Category 1 10 Staff Training (65631) Workplace Trainer) PRMCL32A Recruit and appoint staff to 15 New Module – “Selection & meet workplace requirements Appointment of Staff” PRMCL33A Plan for safe and efficient 8 Safe, logical and Methodical cleaning activities Work Practices (65619) PRMCL34A Follow relevant OH&S policies 15 New Module – “Occupational and procedures to ensure Safety & Health – 1” own safety and that of others PRMCL35A Maintain a cleaning storage 8 New module “Maintaining area Cleaning Storeroom” PRMCL36A Carry out high level cleaning 8 New Module – “High Level Cleaning” end Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 20
    • Pest management As there are no currently active competency based curriculum modules attracting public funding for this sector in WA, no mappings to curriculum modules are included in the table below. Unit Competency title Nominal Competency hours code PRMPM01A Respond to customer enquiry 15 PRMPM02A Assess pest management options 25 PRMPM03A Provide quotation 10 PRMPM04A Prepare and present a submission for pest management program 10 PRMPM05A Modify environment to manage pests 40 PRMPM06A Apply pesticides to manage pests 40 PRMPM07A Establish and monitor a preventative pest management program 10 PRMPM08A Inspect and report on timber pests 35 PRMPM09A Inform and educate clients on pest management 10 PRMPM10A Control timber pests 30 PRMPM11A Eradicate pests through fumigation 40 BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10 PRMPM15A Undertake process improvement to reduce costs and improve 10 quality service PRMPM16A Resolve client’s pest management problems 10 PRMPM17A Repair and maintain service equipment 15 PRMPM18A Maintain an equipment and consumables storage area 25 PRMPM19A Organize and monitor pest management operations 15 PRMPM20A Supervise staff 20 PRMPM21A Prepare a business plan 25 PRMPM22A Prepare, implement and review policy and procedures for 30 company operations PRMPM23A Develop and implement a marketing strategy 30 PRMPM24A Prepare budgets 20 PRMPM25A Develop and implement a human resource plan 25 PRMPM26A Select and obtain pest management equipment and materials 10 PRMPM27A Minimize business operation risks 20 PRMPM28A Select, set up and control a pest management vehicle 15 PRMPM29A Plan and schedule pest management operations 10 PRMPM30A Maintain financial records 20 PRMPM31A Process accounts receivable and payable 20 PRMPM32A Maintain a cash receipting system 10 PRMPM33A Maintain credit control 10 PRMPM34A Manage cash flow 10 PRMPM35A Maintain asset management records and control 15 PRMPM36A Process payroll 15 PRMPM37A Prepare and implement employment arrangements 20 PRMPM38A Monitor and review staff performance 20 BSX0008/4 Prepare for training (Category 2 Workplace Trainer) 80 BSX0008/5 Deliver training (Category 2 Workplace Trainer) 50 PRMPM41A Assess trainees 35 BSX0008/7 Review and promote training (Category 2 Workplace Trainer) 15 end Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 21
    • NEW QUALIFICATIONS IN CLEANING AND PEST MANAGEMENT The Asset Maintenance Training Package consists or thirty-six (36) units of competence in Cleaning Operations and forty-two (42) units of competence in Pest Management. The tables in this section incorporate the unit packaging rules recommended in the Australian National Training Authority (ANTA) Asset Maintenance Training Package (1998) and with the Australian Qualifications Framework (AQF). Cleaning Qualifications PRM 20198 Certificate II in Asset Maintenance (Cleaning Operations) To achieve this Certificate II qualification, the candidate for recognition must have demonstrated competence against all three (3) specified core units and at least seven (7) of the elective units available at this level: Unit Codes Nominal Unit description Hours Core Units PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure 15 own safety and that of others PRMCL35A Maintain a cleaning storage area 8 Elective Units –must attain seven (7) elective units PRMCL01A Maintain hard floor surfaces 10 PRMCL02A Restore hard floor finish 14 PRMCL04A Maintain soft floor 10 PRMCL05A Remove stains and spillages from soft floors 6 PRMCL08A Bonnet buff soft floor to achieve a clean surface 4 appearance. PRMCL09A Wash and squeegee glass surfaces to remove all visible 5 dirt and grime. PRMCL10A Maintain ceiling surfaces and fittings. 6 PRMCL11A Spot clean external surfaces to remove all visible marks. 8 PRMCL12A Wash external surfaces to remove all visible dirt and grime. 8 PRMCL13A Undertake detail clean of window coverings to remove all 5 dirt and grime. PRMCL15A Maintain furniture or fittings and dress an area or room. 8 PRMCL16A Wash furniture and fittings to remove grime 8 PRMCL17A Maintain wet area in an odour free, soil and hazard free 8 condition PRMCL19A Remove waste o maintain a tidy environment/area 6 PRMCL21A Maintain industrial machinery in a soil free condition. 8 Total hours: 71- 97 The range of total hours shown is to allow for variations in possible choices of electives. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 22
    • PRM 30198 Certificate III in Asset Maintenance (Cleaning Operations) To achieve this Certificate III qualification, the candidate for recognition must have demonstrated competence against all four (4) specified core units and at least fifteen (15) of the elective units listed below, including at least seven (7) units from Elective Group A and eight (8) units from Elective Group B: Unit Codes Nominal Unit description Hours Core Units PRMCL27A Facilitate effective team work 34 PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure 15 own safety and that of others PRMCL35A Maintain a cleaning storage area 8 Elective Units Group A – must attain 7 Group A units PRMCL01A Maintain hard floor surfaces 10 PRMCL02A Restore hard floor finish 14 PRMCL04A Maintain soft floor 10 PRMCL05A Remove stains and spillages from soft floors 6 PRMCL08A Bonnet buff soft floor to achieve a clean surface 4 appearance. PRMCL09A Wash and squeegee glass surfaces to remove all visible 5 dirt and grime. PRMCL10A Maintain ceiling surfaces and fittings. 6 PRMCL11A Spot clean external surfaces to remove all visible marks. 8 PRMCL12A Wash external surfaces to remove all visible dirt and grime. 8 PRMCL13A Undertake detail clean of window coverings to remove all 5 dirt and grime. PRMCL15A Maintain furniture or fittings and dress an area or room. 8 PRMCL16A Wash furniture and fittings to remove grime 8 PRMCL17A Maintain wet area in an odour free, soil and hazard free 8 condition PRMCL19A Remove waste to maintain a tidy environment/area 6 PRMCL21A Maintain industrial machinery in a soil free condition. 8 Elective Units Group B - – must attain 8 Group B units PRMCL03A Replace hard floor finish 12 PRMCL06A Dry foam shampoo carpet to remove inground dirt and soil 10 from upper layer PRMCL07A Remove dirt and soil from soft floors or fabric upholstery 8 using a water extraction method PRMCL14A Maintain a clean room environment with no traces of visible 6 dust PRMCL18A Clean a unit or location to achieve a low bacteria condition 12 continued on next page Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 23
    • PRM 30198 Certificate III in Asset Maintenance (Cleaning Operations, cont) Unit Unit descriptions Nominal Codes Hours Elective units Group B (cont) PRMCL20A Undertake pressure wash to remove excessive or oil based 6 soil PRMCL22A Organize and monitor work to maximize resource 8 effectiveness PRMCL24A Control the supply of equipment and materials to ensure 8 efficient workflow PRMCL28A Monitor and maintain OH&S standards in the workplace 15 PRMCL36A Carry out high level cleaning 8 BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10 Total hours: 71-97 + 100- 121 = 171 - 218 The ranges and accumulations of total hours shown are to allow for variations in possible choices of electives and to take into account the nesting or encompassing of the Certificate II in Cleaning Operations within the Certificate III qualification. In calculating total hours, it is assumed that three BSX Workplace Trainer Competencies must be attained as a complete group PRM 40198 Certificate IV in Asset Maintenance (Cleaning Operations - Management) To achieve this Certificate IV qualification, the candidate for recognition must have demonstrated competence in all the specified core units at this level: Unit Unit descriptions Nominal Codes Hours Core Units PRMCL22A Organize and monitor work to maximize resource 8 effectiveness PRMCL23A Facilitate effective workplace relationships 20 PRMCL24A Control the supply of equipment and materials to ensure 8 efficient workflow PRMCL25A Respond to requests for variations to specifications 17 PRMCL26A Facilitate effective customer relationships 20 PRMCL27A Facilitate effective team work 34 PRMCL28A Monitor and maintain OH&S standards in the workplace 15 PRMCL32A Recruit and appoint staff to meet work requirements 15 PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure 15 own safety and that of others PRMCL35A Maintain a cleaning storage area 8 BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10 Total hours: 198 Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 24
    • Pest Management Qualifications PRM20298 Certificate II in Asset Maintenance (Pest Management - Technical) To achieve this Certificate II qualification, the candidate for recognition must have demonstrated competence in all five (5) of the specified core units listed below: Nominal Unit Codes Unit descriptions Hours Core Units PRMPM01A Respond to customer enquiry 15 PRMPM05A Modify environment to manage pests 40 PRMPM06A Apply pesticides to manage pests 40 PRMPM09A Inform and educate clients on pest management 10 PRMPM18A Maintain an equipment and consumables storage area 25 Total hours: 130 PRM20398 Certificate II in Asset Maintenance (Pest Management - Business Operations) To achieve this Certificate II qualification, the candidate for recognition must have demonstrated competence in the one (1) specified core unit plus four (4) of the elective units listed below: Unit Unit descriptions Nominal Codes Hours Core Unit PRMPM01A Respond to customer enquiry 15 Elective Units – must attain four (4) elective units PRMPM09A Inform and educate clients on pest management 10 PRMPM29A Plan and schedule pest management operations 10 PRMPM30A Maintain financial records 20 PRMPM31A Process accounts receivable and payable 20 PRMPM32A Maintain a cash receipting system 10 PRMPM33A Maintain credit control 10 PRMPM36A Process payroll 15 Total hours: 55 - 80 The range of hours shown is to allow for variations in possible choices of electives. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 25
    • PRM 30298 Certificate III in Asset Maintenance (Pest Management - Technical) To achieve this Certificate III qualification, the candidate for recognition must have demonstrated competence in all twelve (12) the specified core units and at least one (1) of the elective units from the list below: Unit Codes Nominal Unit descriptions Hours Core Units PRMPM01A Respond to customer enquiry 15 PRMPM02A Assess pest management options 25 PRMPM03A Provide quotation 10 PRMPM04A Prepare and present a submission for pest management 10 program PRMPM05A Modify environment to manage pests 40 PRMPM06A Apply pesticides to manage pests 40 PRMPM07A Establish and monitor a preventative pest management 10 program PRMPM09A Inform and educate clients on pest management 10 PRMPM16A Resolve client’s pest management problems 10 PRMPM17A Repair and maintain service equipment 15 PRMPM18A Maintain an equipment and consumables storage area 25 PRMPM28A Select, set up and control a pest management vehicle 15 Elective Units – must attain one (1) elective unit PRMPM08A Inspect and report on timber pests 35 PRMPM10A Control timber pests 30 PRMPM11A Eradicate pests through fumigation 40 PRMPM19A Organize and monitor pest management operations 15 PRMPM26A Select and obtain pest management equipment and 10 materials BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10 Total hours: 130 + 105 – 135 = 235 - 265 The ranges and accumulations of total hours shown are to allow for variations in possible choices of electives and to take into account the nesting or encompassing of the Certificate II in Pest Management (Technical) within the Certificate III qualification. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 26
    • PRM30398 Certificate III in Asset Maintenance (Pest Management - Business Operations) To achieve this Certificate III qualification, the candidate for recognition must have demonstrated competence in the one (1) specified core unit plus at least eight (8) of the elective units listed below: Nominal Unit Codes Unit descriptions Hours Core Unit PRMPM01A Respond to customer enquiry 15 Elective Units – must attain eight (8) elective units PRMPM02A Assess pest management options 25 PRMPM03A Provide quotation 10 PRMPM04A Prepare and present a submission for pest management 10 program PRMPM16A Resolve client’s pest management problems 10 PRMPM17A Repair and maintain service equipment 15 PRMPM19A Organize and monitor pest management operations 15 PRMPM26A Select and obtain pest management equipment and 10 materials PRMPM28A Select, set up and control a pest management vehicle 15 BSX0008/01 Prepare for training (Category 1 Workplace Trainer) 10 BSX0008/02 Deliver training (Category 1 Workplace Trainer) 10 BSX0008/03 Review training (Category 1 Workplace Trainer) 10 Total hours: 100 - 131 The range of total hours shown is to allow for variations in possible choices of electives. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 27
    • PRM40298 Certificate IV in Asset Maintenance (Pest Management ) To achieve this Certificate IV qualification, the candidate for recognition must have demonstrated competence in all of the fifteen (15) specified core units and at least seven (7) of the electives listed below: Nominal Unit Codes Unit descriptions Hours Core Units PRMPM01A Respond to customer enquiry 15 PRMPM02A Assess pest management options 25 PRMPM03A Provide quotation 10 PRMPM04A Prepare and present a submission for pest management 10 program PRMPM05A Modify environment to manage pests 40 PRMPM06A Apply pesticides to manage pests 40 PRMPM07A Establish and monitor a preventative pest management 10 program PRMPM09A Inform and educate clients on pest management 10 PRMPM15A Undertake process improvement to reduce costs and 10 improve quality service PRMPM16A Resolve client’s pest management problems 10 PRMPM17A Repair and maintain service equipment 15 PRMPM18A Maintain an equipment and consumables storage area 25 PRMPM20A Supervise staff 20 PRMPM24A Prepare budgets 20 PRMPM28A Select, set up and control a pest management vehicle 15 Elective Units – must attain seven (7) elective units PRMPM21A Prepare a business plan 25 PRMPM22A Prepare, implement and review policy and procedures for 30 company operations PRMPM23A Develop and implement a marketing strategy 30 PRMPM25A Develop and implement a human resource plan 25 PRMPM27A Minimize business operation risks 20 PRMPM34A Manage cash flow 10 PRMPM35A Maintain asset management records and control 15 PRMPM37A Prepare and implement employment arrangements 20 PRMPM38A Monitor and review staff performance 20 BSX0008/04 Prepare for training (Category 2 Workplace Trainer) 80 BSX0008/05 Deliver training (Category 2 Workplace Trainer) 50 PRMPM41A Assess trainees 35 BSX0008/7 Review and promote training (Category 2 Workplace 15 Trainer) Total hours: 415 - 530 The range of total hours shown is to allow for variations in possible choices of electives. . In calculating total hours, it is assumed that three BSX Workplace Trainer Competencies and the PRMPM41A Assessor competency must be attained as a complete group Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 28
    • MODEL TRAINING PROGRAMS These are examples of course outlines. They are not mandatory. The model training programs have been designed in conformity with the packaging rules described in the Packaging and Alignment of Standards section of the Training Package. Employers are free to vary the models to suit their own needs, provided such variations conform to the packaging rules mentioned above. Registered Training Organizations (RTOs) are likewise free to introduce conforming variations to meet client needs. RTOs generally recognize the need to strike a balance between the particular training needs of specific industries or enterprises and the requirements for transferability of competencies in training programs and for model career paths for trainees. The Master Cleaner’s Guild of WA (Inc) recommends the following model Certificate II and Certificate III programs for Cleaning Operations: Model Training Program for Certificate II in Cleaning Operations: Unit Codes Nominal Unit description Hours Core Units PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure 15 own safety and that of others PRMCL35A Maintain a cleaning storage area 8 Elective Units PRMCL01A Maintain hard floor surfaces 10 PRMCL04A Maintain soft floor 10 PRMCL09A Wash and squeegee glass surfaces to remove all visible 5 dirt and grime. PRMCL11A Spot clean external surfaces to remove all visible marks. 8 PRMCL15A Maintain furniture or fittings and dress an area or room. 8 PRMCL17A Maintain wet area in an odour free, soil and hazard free 8 condition PRMCL19A Remove waste to maintain a tidy environment/area 6 Total hours 86 Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 29
    • Model Training Program for Certificate III in Cleaning Operations: Unit Codes Nominal Unit description Hours Core Units PRMCL27A Facilitate effective team work 34 PRMCL33A Plan for safe and efficient cleaning activities 8 PRMCL34A Follow relevant OH&S policies and procedures to ensure 15 own safety and that of others PRMCL35A Maintain a cleaning storage area 8 Elective Units Group A PRMCL01A Maintain hard floor surfaces 10 PRMCL04A Maintain soft floor 10 PRMCL09A Wash and squeegee glass surfaces to remove all visible 5 dirt and grime. PRMCL11A Spot clean external surfaces to remove all visible marks. 8 PRMCL15A Maintain furniture or fittings and dress an area or room. 8 PRMCL17A Maintain wet area in an odour free, soil and hazard free 8 condition PRMCL19A Remove waste to maintain a tidy environment/area 6 Elective Units Group B PRMCL03A Replace hard floor finish 12 PRMCL07A Remove dirt and soil from soft floors or fabric upholstery 8 using a water extraction method PRMCL14A Maintain a clean room environment with no traces of visible 6 dust PRMCL20A Undertake pressure wash to remove excessive or oil based 6 soil PRMCL22A Organize and monitor work to maximize resource 8 effectiveness PRMCL24A Control the supply of equipment and materials to ensure 8 efficient workflow PRMCL28A Monitor and maintain OH&S standards in the workplace 15 PRMCL36A Carry out high level cleaning 8 Total hours: 191 Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 30
    • LICENSING REQUIREMENTS Cleaning There are no special licensing or regulatory requirements for the Cleaning Industry. However, high level cleaning operations involving motorized gantries or elevator platforms such as ‘cherry pickers’ with height extension capability exceeding 11 metres will require operator certification from Worksafe WA. Pest Management Licensing of Pest Management Operators in Western Australia is administered by: Pesticide Safety Section Environmental Health Service Health Department of Western Australia 1A Brockway Rd Mt Claremont WA 6010 Ph: 9383 4244 Fax: 9383 1819 A ‘two tier’ licensing system for Pest Management Operators operates currently in Western Australia. Pest Management operators are currently required to complete a one week, 25 hour module on Pesticide Safety prior to being issued with a Provisional Licence. The Provisional Licence is effectively a ‘learner’s permit’ which is required in order to undertake further training. A full licence is currently issued on successful completion of further stages of training in Commercial Domestic/Industrial, (such as WADT course No 5250), now called Stage 2, or Horticultural/Agricultural Pest Management. A Restricted Licence may be issued where only limited specific Pest Management applications and practices are required. These need to be negotiated individually with the Health Department. A uniform national regulatory certification system for Pest Management Operators is to be introduced in the next two years. Under the new system, Western Australia will require the completion of a limited safety training course prior to the issuing of a Provisional Licence. This introductory Pesticide Safety course was based originally on the content of the WA Curriculum Module SIN 49505 – Pesticide Safety (25 hours). Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 31
    • A Full Licence will then be granted after attainment of the three competency units PRMPM05A - Modify Environment to Manage Pests, PRMPM06A - Apply Pesticides to Manage Pests, PRMPM18A - Maintain an equipment and Consumables Storage Area. It is expected that Restricted Licences will continue to be issued under the new national certification system but this is yet to be finalised. It is important to emphasize that the specific details and assessment requirements of these licensing processes for pest management operators in WA are currently still under review. One issue to be considered is the omission of requirements for termite and borer management competencies from the new regulatory framework as currently proposed. For this and other reasons discussed in the Appendix on Assessment Implications, it is recommended that RTOs and newly qualified Pest Management Operators exercise special care and professional responsibility in ensuring their competence prior to the undertaking of pest management operations during the transition period of the Training Package Implementation. The licensing process of the Health Department of WA, for Pest Management Operators, has the primary aim of ensuring the safe storage, transport use and disposal of registered pesticides. In addition to these licensing requirements, Pest Management operators using firearms to shoot vertebrate pests will of course need to comply with Western Australian firearm licensing requirements administered by the WA Police. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 32
    • SPECIFIC APPLICATIONS OF THE PACKAGE Certificate II Qualifications are increasingly specified by major Cleaning and Pest Management Industry Clients as minimum or entry-level requirements for operations within client sites. In some cases, higher level qualifications may also be specified. This client demand for increased levels of training and formal qualifications is likely to grow in both the Cleaning and Pest Management Sectors. The Training Package Framework does however provide for partial outcomes as well as for full Certificate Qualifications. A Statement of Attainment is one nationally recognized and formally certified outcome described below. There is also scope for delivery of Short Courses, although such courses are not eligible for national recognition. Use of Statements of Attainment Nationally recognized Statements of Attainment may be awarded against one or more individual units of competency and carry credit towards the achievement of a qualification at a higher or lower level of the AQF. Statements of attainment can be accumulated and aggregated to form the basis for certification of the complete qualification on the basis of the Packaging Rules. The Registered Training Organization will be responsible for issuing the Statement of Attainment to individuals who have been assessed as competent in the relevant units of competency. The RTO is responsible for maintaining records of all assessments undertaken and instituting a reporting process for assessment outcomes. Short Courses The Training Accreditation Council of WA (TAC) reserves the term ‘Short Course’ to mean a program of training which leads to the achievement of one or more elements of one or more units of competency but not to whole units of competency. On the other hand, a program of training resulting in a Statement of Attainment may simply be referred to as a Training Program. The Existing introductory courses such as the introductory course - Introduction to Commercial and Contract Cleaning developed by the Master Cleaner’s Guild of WA (Inc) may be revised to align with some elements of the core Certificate II competency units in the Cleaning component of the Asset maintenance Training Package. This introductory course is designed to meet induction needs of new employees as well as the induction and site access requirements of Cleaning Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 33
    • Industry clients. Short courses with similar scope may be developed by RTOs in both the Cleaning and Pest Management sectors. Existing introductory Pest Management courses include Pesticide Safety (Introductory or Stage 1 Course, 25 hours) based originally on Module SIN No 45905 – Pesticide Safety. This short course is likely to continue to be a licensing requirement for Pest Management Operators in WA. This extra licensing requirement will be additional to the three core Training Package Competencies PRMPM 05 A – Modify Environment to Manage Pests, PRMPM 06 A – Apply Pesticides to Manage Pests and PRMPM 18 A Maintain an Equipment and Consumables Storage Area. The existing Pesticide Safety course is not a short course under the narrow definition outlined above, as it does not align specifically to elements of the Pest Management units of competency. Traineeship arrangements Traineeships involve paid work and structured training and are underpinned by a training agreement, which is registered with the Western Australian Department of Training and leads to a nationally recognized qualification. Traineeships can involve full- or part-time work, and part-time training arrangements are also available to school students. User Choice, implemented on 1 January 1998 is a major feature of the Traineeship scheme. This means that an employer can select a Registered Training Organization that best meets the needs of their business and employees. The Registered Training Organization is responsible for the training, assesses competencies and issues Qualifications and Statements of Attainment. There is the potential for any qualification level within the Asset Maintenance Training Package to be used to structure a Traineeship by following the guidelines or “packaging rules” for core and elective units of competency as specified for each qualification. However, the WA Department of Trainingand Employment has issued policy guidelines in relation to Traineeships, which indicate that the establishment of a Traineeship will not invariably attract public funding. It is recommended that the Traineeships listed below be replaced by Training Package Qualifications. The Model Training Programs listed on pages 29 and 30 are considered to be suitable for adoption in Traineeships. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 34
    • Existing Qualification Nominal Replacement Training Nominal Hours Package Qualification Hours Traineeship in Cleaning 115 Certificate II in Asset Operations (level 2) Maintenance (Cleaning 86 Operations) Traineeship in Cleaning 130 Certificate III in Asset 105 Operations (level 3) Maintenance (Cleaning Operations) The ranges and accumulations of total hours shown allow for variations in possible choices of electives and take into account the nesting or encompassing of the Certificate II in Cleaning Operations within the Certificate III qualification. The relationship between the new Certificates II and III in Cleaning Operations may be clarified by reference to the tables on pages 22, 23 and 24, which list the core and elective units of competency for each qualification. It may be seen from those tables that the Certificate II in Cleaning Operations is wholly contained or nested within the Certificate III. ESTABLISHMENT OF NEW TRAINEESHIPS The following statement about the process of establishing existing and new traineeships is to be included: • Existing traineeships will be replaced by the Asset Maintenance Training Package qualifications. Following this process, additional traineeships may be established from the Training Package, providing evidence confirming industry support is supplied, a Training Record Book (or the like) is available and the Department receives information outlining the industrial relations arrangements. NOMINAL HOURS/FUNDING • In Western Australia funding for traineeships will only be provided for up to a maximum of 400 nominal hours for AQF level 2 or 3 traineeships, respectively. If the qualification is shown in the Training Package as requiring less nominal hours, the lesser figure will apply. • Level 1 Traineeships are not funded in Western Australia. Vocational Education and Training (VET) in Schools 1999 is a transitional year for Schools in WA. Currently, VET programs are accredited with the Curriculum Council. From 2000, Schools must meet the Australian Recognition Framework (ARF) requirements. To meet these requirements, Schools will need to either register as RTOs in their own right or operate in partnership with an RTO. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 35
    • AQF level 2 competencies are considered to be most amenable to development within the School sector, although some higher level units may also be appropriately developed in a School environment. Licensing restrictions involving minimum age requirements for licenses to operate specialized equipment such as ‘cherry-pickers’ may also need to be considered. Assessment only Any development of an Assessment Only service requires the involvement of the Asset Maintenance (Cleaning and Pest Management) Industries and the Industry Training Council. In developing Assessment Only services, the role of the RTO would be: • To enrol candidates • To maintain records • To assist in carrying out assessment • To validate assessment • To promote Traineeships and New Apprenticeships to industry Protocols will also need to be established to address the following considerations: • Who is going to assess the candidates? • Is the person assessing the candidates a qualified assessor as determined by the Training Package? • What assessment activities and instruments are going to be used? • How will validity and reliability of the assessment be ensured? • How are the results of the assessment to be recorded? Mechanisms for the delivery of Assessment Only Services include Skills Recognition, which encompasses and supersedes Recognition of Prior Learning / Recognition of Current Competencies (RPL or RCC), and Workplace Assessment. Additional costs involved in Workplace Assessment will need to be allowed for by both RTOs and client organizations. Specific Delivery modes The implementation of User Choice, which has recently been introduced by State and Territory Training Authorities, creates greater scope for flexible delivery arrangements. These can be both on- and off-the-job to suit the needs of the particular employee and organization. The following delivery modes may be used to deliver training under the Asset Maintenance Training Package framework. • On the job training • Simulation of situations in the workplace • Lecturer instruction Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 36
    • • Practical exercises • Flexible delivery The above list is not prescriptive, and any appropriate combination of these strategies may be used in the delivery of training under the Training Package framework. LEARNING RESOURCES AND ASSESSMENT MATERIALS A RTO that wishes to deliver most training off the job would require the following resources and facilities: • Specialized equipment • Real or simulated work environment • Suitably equipped theory learning space • Relevant learning materials The non-endorsed component of the Training Package (the training and learning materials) may be developed by individual training organizations. Alternatively, nationally recognized training materials, including Assessment Instruments, Competency Record Book, Guides for Assessors and Trainers, Information for Candidates, Learning Strategies (for example resource database on CD-ROM ), Professional Development Materials (CD-ROM only) and Cleaning Traineeship Materials (Trainee and Mentor Packs for Certificates II, III and IV in Cleaning Operations) can be purchased either through Property Services Training Australia (PSTA) at: Property Services Training Australia Suite 2B, Ground Floor 187 Thomas St Haymarket NSW 2000 Ph: (02) 9212 1355 Fax: (02) 9212 1296 Email: psta@dynamite.com.au or through Australian Training Products GPO Box 5347BB Melbourne Vic 3001 Ph: (03) 9630 9836 Fax: (03) 9639 4684 Email: sales@atpl.net.au Internet: http://www.atpl.net.au Other organizations distributing training resources useful for the Asset Maintenance Training Package are listed in the following table: Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 37
    • Contact details Resources Master Cleaner’s Guild of WA (Inc) Curriculum modules for the Cleaning PO Box 63, Willetton, WA 6955 Sector (Certificates II, III and IV and Ph: (08) 9310 6518 an Introductory Course. ). Certificate Fax: (08) 9310 5866 II, III and IV modules are aligned to the Asset Maintenance Training Package Competency Standards Pest Education Services & Training Curriculum Modules for the Pest PO Box 668 Management Sector (Certificates II, II Morley WA 6943 and IV and Introductory Courses) Ph: 9248 9929 Fax: 9248 9930 Didasko Software International P/L Flexible Multimedia Learning PO Box 133 Resources available for the Glen Iris Vic 3146 Cleaning sector (Certificate II & Ph: (03) 9885 9588 Certificate III) Fax: (03) 9885 9522 Resources include: Trainee’s Pack (CD ROM and Trainee’s Guide) and Training Provider’s Guide Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 38
    • APPENDIX: ASSESSMENT IMPLICATIONS The Training package requires all assessment for national recognition to be undertaken by or auspiced through a registered Training Organization (RTO). This means that any assessment that leads to a qualification under the national Australian Qualifications Framework (AQF) must be ratified by a RTO. All nationally recognized assessment in the Cleaning and Pest Management Industries will use the nationally endorsed Asset Maintenance Competency Standards listed in Section 3 of the Asset Maintenance Training Package as the benchmark. The model adopted by the Asset Maintenance Industry provides for assessment against each element of competency in the unit standard, but recognition of competence can only be awarded against whole units of competency. Irrespective of how the competency was acquired or developed, assessment against standards leads to recognition in the AQF, based on the assessor’s evaluation of evidence provided by the candidate. Assessment can be undertaken in a variety of ways, for example: • Against learning outcomes - formative assessment. Formative assessments, tests and examinations gauge learning progress and may be conducted at any stage of the learning experience. It may be conducted at any learning site. This type of assessment may be off the job and is usually supervised by an experienced and competent trainer/assessor. This assessment is directly related to a structured course of study or training. Further on the job assessment may be required before competency is recognized. Where on the job assessment is not possible, for example because the functions described in the standards are not a normal part of the individual’s current job, arrangements for job rotation or simulated learning may be required. • Against competency standards - summative assessment. This type of assessment is undertaken on completion of a structured program, which includes work experience. The assessment may be conducted by a person who is not directly involved in the learning process. The assessment integrates assessment against learning outcomes with assessment of performance against endorsed standards. Summative assessment is conducted either under workplace conditions or under simulated workplace conditions. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 39
    • • In the workplace alone - assessment may be undertaken against competency standards as part of ongoing assessment or self-paced assessment. It may be that not all assessment will involve observation of performance. In some cases, competency may be able to be inferred from evidence derived from current or past work experience. If competency is to be inferred on the basis of documentary evidence or from part work history, care must be taken that the requirements of the Evidence Guide are demonstrably met. Similar care is needed if lower level units or elements of competency are inferred from a higher level competency or a holistic assessment. Assessors seeking guidance on any of these issues are encouraged to consult sources such as the State Training Board publication – A Framework for Competency Based Assessment. In other cases, the competencies required may be beyond those that can be routinely demonstrated within an individual’s job, and flexible assessment opportunities such as job rotation may be required. In considering the options, the following factors must be taken into account: • Who is going to assess the candidates? • Is the person assessing the candidates a qualified assessor as determined by the Training Package? • What assessment activities and instruments are going to be used? • How will validity and reliability of the assessment be ensured? • How are the results of the assessment to be recorded? Assessors (including RPL/RCC assessors) are required to possess the current competencies that they are to assess or are to be assisted by an appropriate subject matter expert who is currently competent in the unit being assessed. This option of assessment by an assessor lacking the relevant competencies, assisted by a subject expert, is regarded as an interim transition measure. All persons preparing (as opposed to administering) assessment instruments or documents are required to be competent against the relevant competency standards. The development of the detailed procedures to be followed in signing and certification and recording of competency achievement is a professional responsibility of RTOs. Where assessment is carried out by an assessor who does not possess the competencies being assessed, it is recommended that the assessor and the accompanying subject expert both sign all official and primary records of attainment. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 40
    • Assessment at the work site will involve travel and in many instances, one to one assessment. RTOs will need to determine fees and charges accordingly to cover any new costs involved. An important consideration in conducting assessment is the timing of certification of performance against competency standards. If a trainee is to be certified as a mature practitioner at an operational industry standard, it may be necessary to delay certification for some time following the completion of a formal period of training. This delay may be needed in order for the trainee to expand and develop the competency in the work environment. In such cases, RTOs may again incur new and additional costs. The interpretation of assessment criteria and implied conditions of competency attained by trainees who satisfy those criteria is generally a matter for negotiation between RTOs, client enterprises and licensing or regulatory authorities, including the Training Accreditation Council (TAC). RTOs who do not have ready access to necessary resources to fully meet client expectations will also need to ensure that adequate partnership arrangements are established with Industry or with other Training Providers prior to undertaking training commitments. Industry representatives have expressed concern about possible adverse impact of commercial pressures on the quality assurance processes of RTOs in commercial and competitive environments. Situations with potential for conflict of training and commercial interests, that could produce such impact, include RTOs assessing their own employees and individual trainers assessing their trainees. No aspersion against any present or future RTO or any other interested party is intended by the recognition of the need for RTOs to exercise vigilance and high levels of professional responsibility in such situations. Finally, some other concerns which have been expressed and which may impact on assessment practices in the Pest Management sector are mentioned below: • The competency units PRMPM05A - Apply pesticides to manage pests and PRMPM06A – Modify environment to manage pests contain no specific competencies in relation to individual pests. This is in contrast to previous Western Australian Training programs such as the Course in Commercial Pest Control (WA Department of Training Curriculum Management Course No 5250), which provided training in management of termites, borers and a number of other insect pests common in Western Australia. The number of pests for which these core competencies will need to be demonstrated for licensing purposes is still under review at the time of writing of this document. • The elective status of the termite and borer (timber pest) management competencies PRMPM08A - Inspect and Report on Timber Pests and Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 41
    • PRMPM10A – Control Timber Pests. Certificate III in Asset Maintenance (Pest Management – Technical) allows specialist Timber Pest Management Operators to attain this higher level qualification with only partial competency in timber pest management. • Current proposals for a national regulatory or licensing scheme for Pest Management Operations do not align clearly with Certificate III and have no mandatory requirement for timber pest training. Timber pest management is of local importance in Western Australia, making up about 50% of total expenditure on Pest Management services in this State. The WA Pest Management Industry is of the view that these concerns will need to be addressed in the implementation of the Pest Management component of the Asset Maintenance Training Package. For these reasons, and as indicated on page 32 under the heading Licensing Requirements, both RTOs and newly qualified Pest Management Operators should exercise special care and professional responsibility in ensuring Operator competence prior to the undertaking of Pest Management operations during the transition period of the Training Package Implementation. Western Australian Implementation Guide - Asset Maintenance : Cleaning and Pest Control Training Package, August 1999 42