Kresge Library Awarded 2003 SLA Business & Finance Division Center of Excellence for Service on June 10, 2003 Michigan Chapter of SLA Tomalee Doan Kresge Library Director February 12, 2004
Collection Budget Allocations C onverting to an “eLibrary” $879,666 $900,000 $1,000,000 Total Collection Budget Allocation
Kresge eLibrary Services
Sharing administrative space with the school’s computing department and a large renovation have forced us to customize our services for our users in innovative ways.
Offer quality digital content
Bring information to our users through creative instruction
Offer services aimed at maintaining and strengthening our relationship with faculty within the school
Digitize career resources to keep them current and enable students to prepare for interviews regardless of their location.
Leverage Kresge eLibrary licensed databases to lower costs to students for printed course materials and integrate library resources into web-based course management software.
Collaborate with Computing Services department on a digital asset management (DAMS) initiative to serve up the school's collection in an organized and accessible way.
Contribute to Business School’s life-long learning initiative by providing alumni access to licensed databases.
Hosting electronic journals that we have purchased
Clippings and company literature put in file folders on Reserve
Army of students needed to maintain files
Company files are our highest circulating items
Scan company materials
Durable link from Business & Company Resource Center refreshes search every time it is clicked
Career Resources continued
Johnson & Johnson
Conducted a study and results showed that 70% of course readings were available in Kresge electronic resources
Leveraged the content of our databases and created a process to coordinate and distribute course materials
Revenue neutral and covers cost of 3 full-time staff members
On average, there are 120 courses supported and over 17,000 purchases
Course Materials continued
*Marketing starts 10 weeks before the term starts.
Submission deadline is 6 weeks before the term starts.
Offer a number of services and resources for alumni
Implemented new Current Awareness Service for alumni
Continue to negotiate for alumni access to databases at no cost to them
Increasing number of publishers are forwarding new issues of journals in PDF format
In addition, we are trying to archive content from our databases that we own
Issues include storage, access, file structure and cataloguing of these items
Implications for web and technical services work processes and staffing
Partnered with Business School’s Computing Services department to create an online learning module called Core Knowledge which allows for on-demand learning about our technology environment.
Provided descriptions and categorizations of electronic resources to assist users and included a usage policy so users know which database they can legally use for which purpose.
Created course-specific web pages that contain library resources and posted them in web-based course management software.
Innovative Instruction continued
Assigned librarians to specific Multidisciplinary Action Projects student teams and created collaborative team web spaces so that students can communicate with each other and librarians for the duration of their project even when they are overseas.
Offer multiple and timely methods to contact librarians for reference assistance including a heavily used email service and virtual reference.
Collaborated with UMBS Computing Services to create Core Knowledge web site
Determined what about the library should be considered foundational skills, active community member skills, and power user skills
Created questions for self-assessment
Created text to teach skills
Created short online videos for some skills
Core Knowledge continued
Core Knowledge continued
Core Knowledge continued
Course Web Pages
New process of cataloguing course syllabi allowed us to review all syllabi
Proactively reached out to faculty and offered to create course web pages based on content of syllabi
Over 50% response rate from faculty wanting this service after being approached
MAP Projects Michigan’s flagship course partnering students and businesses
Multidisciplinary Action Projects
Teams spend most of their time at company site
2003 - 60 MAP teams; approx. 300 students
2004 – 130 MAP teams; approx. 520 students
Create a course site to be used as a group workspace for each team; each team can only access their own site
Instructor advisors, librarians and company representatives also have access
Librarians continue to communicate with students through web site when students are on site with company often in other countries
An automatic archive of projects and resulting products is created
MAP Projects continued
2003 - Document delivery service, table of contents alerts and daily delivery service make it easier for our users to access what they need even if it is at our remote storage facility
2004 – Digitized alerts and delivery process
Digitized Business School working papers to make them keyword searchable to researchers around the world. Online submission process now in place
Currently negotiating with EBSCO Business Sources Premier and University of Michigan’s General Counsel for inclusion of full-text of MBS working papers in BSP
Created Faculty Research Service where librarians work on in-depth research questions providing research strategies and results.
Position of Advanced Technologies Librarian offers one-stop shopping to faculty for all of their course materials and course technology needs.
Librarians regularly attend faculty departmental meetings to share information and market the library to our constituents.
Faculty Research Service
In collaboration with our Research Computing department, we are offering in-depth research consultation for faculty looking for qualitative and quantitative data.
This repackaging of obvious library services also makes our librarians and the skills they can offer more visible to our community.
It also keeps librarians in touch with faculty research projects which assists us in collection development.
2003 – 2 librarians and 1 researcher staffing service
2004 – 3 librarians, 1 paraprofessional and 1 researcher staffing service
Librarian and paraprofessional given kudos for research work in article and book for Management & Organizations department
Faculty Research Service continued
New metrics introduced (Under 1 hour is reference question; 1-20 hours is Faculty Research Service question; 20+ hours a research assistant is needed)
38 requests a term
Value-added projects have spun out from this service
Investigate grant funding for faculty research
Formalize a process of citation searching for our 80 tenured professors using ScienceDirect and ISI Web of Knowledge – Performed this service for marketing department – has tenure and merit implications for faculty
Advanced Technologies Librarian
Position was created in 2000 to bring in web-based course management software
Position now offers faculty & secretaries one-stop shopping for course materials, course technology and course reserves
Rare situation where faculty and secretaries come to us because they have to and we use the opportunity to advertise library resources and services
Also allows us to offer group workspaces to MAP teams
Acts as liaison to various department around campus like the University Library’s Digital Library Production Service
Integrated digital document delivery service into this area to streamline services and staffing
Redesigned web site and finishing up usability testing
Implemented SFX and bringing in federated searching
Streamlining authentication to offer single sign-on for all campus resources
Investigating library portal to offer personalized services
Investigating PDAs for both staff and patron use with library management system and ebooks
Investigating RFID for our collection
Experimenting with new methods of course materials distribution which now include videos and clips as well as articles and cases
Awarded 2003 SLA Business & Finance Division Center of Excellence for Service on June 10, 2003
Implications of SLA Award
Presented Best Practices at SLA Annual Conference and wrote article for Information Outlook
Increased visibility among peers and library community in the US and abroad (recognized for our Alumni Services and special content areas like social responsibility )
Not much change internally in business school, but leverage winning award when possible