Assigned librarians to specific Multidisciplinary Action Projects student teams and created collaborative team web spaces so that students can communicate with each other and librarians for the duration of their project even when they are overseas.
Offer multiple and timely methods to contact librarians for reference assistance including a heavily used email service and virtual reference.
New metrics introduced (Under 1 hour is reference question; 1-20 hours is Faculty Research Service question; 20+ hours a research assistant is needed)
38 requests a term
Value-added projects have spun out from this service
Investigate grant funding for faculty research
Formalize a process of citation searching for our 80 tenured professors using ScienceDirect and ISI Web of Knowledge – Performed this service for marketing department – has tenure and merit implications for faculty