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  1. 1. Wipro Infotech Driving Business Momentum Presented by [ Insert names ]
  2. 2. Agenda CONFIDENTIAL© Copyright 2006 Wipro Ltd Introducing Wipro Range of Services Across Domains Defining Processes EstablishingCredentials
  3. 3. Introducing Wipro
  4. 4. Introducing Wipro Wipro Ltd. - No. 1 provider of integrated business,technology & process solutions. - IDC, MetaGroup, Forrester (2004) Sustained growth <ul><li>42% CAGR in the last 5 years </li></ul><ul><li>World No. 4 in IT services (market </li></ul><ul><li>cap) </li></ul>Partnering industry leaders <ul><li>89 Global 500 clients </li></ul><ul><li>151 Forbes 2000 clients </li></ul>Global footprint <ul><li>Presence in 35 countries </li></ul><ul><li>10000 itinerant employees </li></ul><ul><li>10 near shore development centres </li></ul><ul><li>30 nationalities </li></ul><ul><li>2000 domain consultants </li></ul>Diverse talent pool Clients Global Development Centres Employees Revenues 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 Million USD 662 696 902 1346 1865 2385 10 13 14 19 42 53 22 26 28 34 40 44 217 226 288 399 421 494
  5. 5. Introducing Wipro: Defined by quality 33% business parameters to benchmark quality standards Through a single-minded… emphasis on quality… throughout its delivery processes, Wipro has shown impressive improvements in delivery capabilities, client satisfaction, and the ability to continually reduce the cost of services, which it aggressively passes on to its customers. - Gartner World’s First Software Company World’s First IT Company SEI-CMM Level 5 Six Sigma World’s First Company PCMM Level 5 ISO 9001 IEEE Award
  6. 6. Wipro Infotech is Introducing Wipro Infotech Increasingly services led <ul><ul><li>the India, Middle East and Asia Pacific business unit of Wipro Ltd. </li></ul></ul><ul><ul><li>ranked No. 2 in Indian Domestic IT Services Market: IDC Report, 2005 </li></ul></ul><ul><ul><li>39% CAGR and 36% PAT CAR over 3 years </li></ul></ul>Services Revenue Employees Revenue 2917 3889 6089 7927 30 32 40 54 10421 12155 17398 21425 2002-03 2003-04 2004-05 2005-06 Diversified skill base across service lines Revenue doubled in just 3 years * Gross Revenue (million rupees)* ( in 100s) (million rupees)
  7. 7. Consulting Six Sigma and HR Process, Enterprise Architecture, IT Governance, e-Governance, Security Governance,Strategic Cost Reduction Business Solutions Business Applications, E-Enabling, Third Party Testing, DW/BI, Application Maintenance, Banking, Telecom, Manufacturing and Govt Domain Solutions System Integration, Manage IT- Data Centre, End-user, Help Desk, Telecom Management, Application Support IT, Process Strategy formulation and alignment to business Professional Services Infrastructure Products Total Outsourcing Networking, Personal, Enterprise, HPC, Storage, Call centre, Software, Enterprise Management and Security Introducing Wipro Infotech: Services Diversity Partner for the complete IT Lifecycle Consult Architect Integrate Manage Sustain Enterprise Telecom BFSI Government
  8. 8. Introducing Wipro Infotech: Process Driven Project Management Participation Monitoring System Business Problem Project Statistical Problem Statistical Solution Business Solution <ul><li>Change Management </li></ul><ul><li>Workshop Technology </li></ul><ul><li>Top Management </li></ul><ul><li>Involvement </li></ul><ul><li>Goal Line </li></ul><ul><li>SEE Index </li></ul><ul><li>Weekly Dashboard </li></ul><ul><li>Performance </li></ul><ul><li>Scorecards </li></ul><ul><li>Teaming </li></ul><ul><li>ProjectSelection </li></ul><ul><li>Scoping </li></ul>LEAN Principles Knowledge Management <ul><li>ISO </li></ul><ul><li>PCMM </li></ul><ul><li>CMMi </li></ul><ul><li>BS7799 </li></ul>D M A I C
  9. 9. Introducing Wipro Infotech: Global Presence <ul><li>Wipro in Middle East </li></ul><ul><li>Presence since June 2001 </li></ul><ul><li>400+ Wipro consultants including 80+ local consultants </li></ul><ul><li>Over 75 customers </li></ul><ul><li>Two regional offices: </li></ul><ul><ul><li>Dubai servicing UAE, Oman, Qatar, Kuwait & Jordan </li></ul></ul><ul><ul><li>Al Khobar servicing KSA & Bahrain </li></ul></ul><ul><li>Wipro in Australia and ASEAN </li></ul><ul><li>Presence since 2002 </li></ul><ul><li>150+ consultants present onsite and offshore </li></ul><ul><li>Blue chip customer base in key verticals </li></ul><ul><li>Offices in Sydney, Melbourne, Singapore, </li></ul><ul><li>Kuala Lumpur </li></ul><ul><li>Dedicated sales, pre-sales and delivery teams for the region </li></ul>
  10. 10. Range of Services
  11. 11. Range Of Services: Consulting Services Business Transformation <ul><ul><li>Business Process through Six Sigma, IBPI, </li></ul></ul><ul><ul><li>Lean, Triz </li></ul></ul><ul><ul><li>Integrated Quality Management- ISO, </li></ul></ul><ul><ul><li>CMMi, EFQM </li></ul></ul><ul><ul><li>HR Optimization through PCMM Advisory </li></ul></ul><ul><ul><li>& Implementation </li></ul></ul>Advisory and Implementation Services Strategy <ul><ul><li>Enterprise Architecture- Design and </li></ul></ul><ul><ul><li>Optimization </li></ul></ul><ul><ul><li>IT Governance through ITIL, COBIT, </li></ul></ul><ul><ul><li>BS15000 </li></ul></ul><ul><ul><li>Shared Services Consulting </li></ul></ul>Strategic Cost Reduction <ul><ul><li>Strategic Sourcing </li></ul></ul><ul><ul><li>Supply Chain process consulting </li></ul></ul><ul><ul><li>Procurement technology enablement </li></ul></ul><ul><ul><li>Low cost country sourcing </li></ul></ul>E-Governance <ul><ul><li>e-Governance Strategy and Road Map </li></ul></ul><ul><ul><li>Capacity Planning </li></ul></ul><ul><ul><li>Process re-engineering services </li></ul></ul><ul><ul><li>Program management </li></ul></ul><ul><ul><li>E-Tendering solution </li></ul></ul>Security Governance <ul><ul><li>Advisory and Assurance </li></ul></ul><ul><ul><li>Identity Management </li></ul></ul><ul><ul><li>Technical Risk Assessment </li></ul></ul><ul><ul><li>Security Compliance to Standards </li></ul></ul>
  12. 12. Range Of Services: Consulting Services Recognitions <ul><ul><li>No.1 Network Security Services Provider- V&D June 06 </li></ul></ul><ul><ul><li>50 Six Sigma Consulting Assignments </li></ul></ul><ul><ul><li>120 Security Governance Assignments </li></ul></ul><ul><ul><li>Capacity Planning/Road-map Assignments for 15 Governments </li></ul></ul><ul><ul><li>1st Integrated Land Information System project for AP Govt. </li></ul></ul>Security Governance Business Transformation E-Governance Partial list of clients Strategic Cost Reduction
  13. 13. Range Of Services: Business Solutions Horizontal Solutions Enterprise Application Services <ul><ul><li>ERP, CRM, SCM SRM Consulting, </li></ul></ul><ul><ul><li>Deployment and Support </li></ul></ul><ul><ul><li>Practices –SAP, Oracle, PeopleSoft, Siebel </li></ul></ul>Application Maintenance Services <ul><ul><li>Configuration, Helpdesk, Maintenance </li></ul></ul><ul><ul><li>Project Services and Upgrades </li></ul></ul>Third Party Testing Services <ul><ul><li>Test Process Consultancy </li></ul></ul><ul><ul><li>Lifecycle Testing, Test Automation </li></ul></ul><ul><ul><li>Specialized Testing </li></ul></ul>DW/BI <ul><ul><li>DW/BI Architecture, Design </li></ul></ul><ul><ul><li>Data Mining </li></ul></ul><ul><ul><li>Customer Analytics </li></ul></ul>E-Enabling <ul><ul><li>Enterprise Consulting & Architecture </li></ul></ul><ul><ul><li>Enterprise Web Services </li></ul></ul><ul><ul><li>Enterprise Application Integration </li></ul></ul><ul><ul><li>Content Management and Portals </li></ul></ul><ul><ul><li>Expertise on J2EE, .NET </li></ul></ul>
  14. 14. Range Of Services: Business Solutions Recognitions <ul><ul><li>10 projects on SAP ECC 5.0 </li></ul></ul><ul><ul><li>First HRMS Implementation in Bank </li></ul></ul><ul><ul><li>First IS-Reinsurance deployment in GIC </li></ul></ul><ul><ul><li>One of 12 Global CAP of Oracle </li></ul></ul><ul><ul><li>Best APA Channel Partner for SAP </li></ul></ul><ul><ul><li>Among the top 10 partners in SMB for SAP, Globally </li></ul></ul>Partial list of clients
  15. 15. Range Of Services: Professional Services Call Centre / Telecom Management DB, Web and Mail Management OS, Backup Services Enterprise Management Network Management Middleware Integration Application Management Call Centre Integration Upgrades Security Services Server and Storage Management Data Centre Integration DB Management Voice and Data Support Data Centre Services Server and Storage Integration and Consolidation Migration Services Infrastructure Management End User Services Network Integration Hardware and Software Support Linux Services Service Desk Network and Platform Consulting PC and Microsoft Services Enterprise Services Manage IT System Integration
  16. 16. Partial list of clients Range Of Services: Professional Services Recognitions <ul><ul><li>No.1 Network Integrator </li></ul></ul><ul><ul><li>No.1 Network Security Services Provider </li></ul></ul><ul><ul><li>No.2 Network Management Services Provider </li></ul></ul><ul><ul><li>Customer Advocacy – APAC Region - Cisco Systems </li></ul></ul><ul><ul><li>Largest SI for Nokia Firewalls </li></ul></ul><ul><ul><li>Best SI for Competitive Wins - IBM </li></ul></ul>
  17. 17. Range Of Services: Global Service Management Centre (GSMC) Customers Integrated Service Delivery across Service Lines & Technology Consulting & Integration - Business Analysis - Implementation Software - Business Analysis - Implementation Infrastructure Management - Install / Add / Move / Change / Breakfix Availability Solutions - Breakfix <ul><li>Consulting & Integration </li></ul><ul><li>- Analysis </li></ul><ul><li>Change Mgmt. </li></ul><ul><li>Specialist Skills </li></ul><ul><li>Software </li></ul><ul><li>- Application Mgmt. </li></ul><ul><li>Application Ops. </li></ul><ul><li>Application Roll </li></ul><ul><li>Out </li></ul><ul><li>Infrastructure Management </li></ul><ul><li>- Monitoring </li></ul><ul><li>Management </li></ul><ul><li>Availability </li></ul><ul><li>Diagnostics </li></ul><ul><li>Management </li></ul>Processes (ITIL / Lean / CoBIT) Knowledge Base Tools (Automation & Reporting) Platform for Non Linear Services Growth Integrated Service Delivery - For Seamless IT Lifecycle Services
  18. 18. Partial list of clients Range Of Services: Global Service Management Centre (GSMC)
  19. 19. Partial list of clients Range Of Services: Enterprise Products Infrastructure Building Blocks & Alliances Recognitions <ul><ul><li>Premier Systems Provider for Sun </li></ul></ul><ul><ul><li>Best SI for IBM in Competitive Wins </li></ul></ul><ul><ul><li>Sales Champion for HP OV </li></ul></ul><ul><ul><li>Elite Award- Innovative IT Management </li></ul></ul><ul><ul><li>Solutions Partner Award- CA </li></ul></ul>Enterprise Platforms Networking Call Centre EMS/Security Storage
  20. 20. Range Of Services: Personal Computing <ul><li>Corporate and Enterprise segment focus </li></ul><ul><li>ISO certified manufacturing facility </li></ul><ul><li>Technological partnership with Intel, Microsoft </li></ul><ul><li>to ensure latest products </li></ul><ul><li>Support available at remote locations across the </li></ul><ul><li>country, toll free 24/7 technical support center </li></ul><ul><li>100000+ unit sales in India </li></ul><ul><li>Strong focus on mission-critical NetPower </li></ul><ul><li>Servers (Xeon, Itanium, Blade Servers) </li></ul><ul><li>Critical infrastructure projects hosted on NetPower </li></ul><ul><li>include: </li></ul><ul><ul><li>BSE Real-Time Surveillance </li></ul></ul><ul><ul><li>Templatized ERP solutions for SAP -SMB </li></ul></ul><ul><ul><li>Messaging infrastructure for LIC </li></ul></ul><ul><ul><li>India’s first 300 node HPC at a leading PSU </li></ul></ul><ul><ul><li>Mission-critical BFSI customers </li></ul></ul>First to bring the latest technology with support to over 100 locations across the country A complete range of robust and powerful servers to fulfill every need of small & medium and enterprise businesses Packed with value and features to deliver that extra punch for mobile computing
  21. 21. Range Of Services: Total Outsourcing New application development & management Infrastructure set up & Provisioning on a pay-by-us basis Process implementation PROGRAM GOVERNANCE Enterprise Application Consulting Technology Infrastructure Core applications sustenance Application optimization Infrastructure management New product evaluation – Infrastructure & applications
  22. 22. Partial list of clients Range Of Services: Total Outsourcing Service level management Technology Contract management Relationship PMO
  23. 23. Across Domains ‘ 
  24. 24. Across Domains: Government E-Governance Advisory Service <ul><li>Defining e-governance vision, </li></ul><ul><li>mission and strategies </li></ul><ul><li>Developing e-governance </li></ul><ul><li>blueprint/ roadmap and </li></ul><ul><li>prioritization of Initiatives </li></ul><ul><li>Developing e-governance architecture </li></ul><ul><li>Developing human resource roadmap </li></ul><ul><li>for implementing e-governance </li></ul><ul><li>roadmap </li></ul>Technology Selection <ul><li>Defining user requirements </li></ul><ul><li>Developing detailed FRS and </li></ul><ul><li>mapping the requirements to </li></ul><ul><li>standard products </li></ul><ul><li>Identifying suitable products </li></ul><ul><li>available in the market </li></ul><ul><li>Developing RFI/RFP </li></ul><ul><li>Vendor evaluation </li></ul><ul><li>Contract management </li></ul>Application Strategy Development <ul><li>Defining user requirements </li></ul><ul><li>Developing detailed FRS/ SRS based </li></ul><ul><li>on the requirements </li></ul><ul><li>Developing high level technology </li></ul><ul><li>design including H/W, O/S, database </li></ul><ul><li>& LAN/WAN specifications </li></ul><ul><li>Defining integration requirements with </li></ul><ul><li>existing systems </li></ul><ul><li>Developing RFI/RFP </li></ul><ul><li>Vendor evaluation </li></ul><ul><li>Contract management </li></ul>Partial List of Projects <ul><li>E-governance roadmap & capacity planning for 15 state governments in India </li></ul><ul><li>1st integrated Land Information System Project – Govt. of Andhra Pradesh </li></ul><ul><li>E-governance portal consultancy for Dubai Govt. </li></ul><ul><li>Implementation consultancy for Oman Govt. </li></ul><ul><li>IT Plan and Policy for ERP, LAN, messaging for Saudi Electricity Regulatory Authority </li></ul><ul><li>Document Management System for Bahrain </li></ul><ul><li>Monetary Agency </li></ul>
  25. 25. Across Domains: Telecom Infrastructure & testing Integration Solutions OSS/BSS ADM Packaged applications Operations Niche Solutions <ul><li>Tier 1, Tier 2, Tier 3 services </li></ul><ul><li>Remote management of IT infrastructure </li></ul><ul><li>Consulting services – Server consolidation, exchange migration & more </li></ul><ul><li>Application testing </li></ul><ul><li>Network Testing </li></ul><ul><li>Automation </li></ul><ul><li>EAI and B2B integration </li></ul><ul><li>Integration factory for information management and data warehousing </li></ul><ul><li>COTS implementation – example Kenan, Portal, ADC, MetaSolv, Axiom etc. </li></ul><ul><li>Integration with other systems </li></ul><ul><li>Maintenance and support services </li></ul><ul><li>Migration and consolidation </li></ul><ul><li>Portfolio rationalization strategy </li></ul><ul><li>Application development and maintenance – Legacy, client-server and web </li></ul><ul><li>Packaged application implementation, integration, rollout and support </li></ul><ul><li>Frameworks around order mgmt, inventory mgmt and revenue assurance </li></ul><ul><li>Consulting services </li></ul><ul><li>Call center services </li></ul><ul><li>Business process outsourcing – bill processing, AR/ AP, HR & benefits and procurement </li></ul>
  26. 26. Across Domains: Financials Dedicated Domain and Delivery teams Banking and Diversified Financial Services Deposits Wholesale Banking Consumer Credit Payments Leasing and Mortgages Securities & CapitalMarkets Brokerage Global Custody Asset Management Retirement planning Transfer Agency Exchanges Wealth Management Insurance Life Property & Casualty Brokerage Reinsurance Integrated services portfolio Enterprise Applications Package Implementation Business Process Outsourcing Consulting Technology Infrastructure Services
  27. 27. Across Domains: Financials Partial List of Projects Partial List of Projects <ul><li>Core Banking System Study and Infrastructure Provisioning- Union Bank of India, Vijaya Bank, Oriental Bank of Commerce </li></ul><ul><li>1st Re-Insurance Package Deployment in GIC </li></ul><ul><li>Total Outsourcing – Yes Bank and HDFC Bank </li></ul><ul><li>Asset Liability Management- Karnataka Bank </li></ul><ul><li>Strategic Cost Reduction- HDFC Bank </li></ul><ul><li>Information Security Compliance – Bahraini Saudi Bank </li></ul><ul><li>Six Sigma Consulting- Corporation Bank </li></ul><ul><li>Identity Management, Information Risk Profiling and SoX Compliance- one of the leading Banks in Australia </li></ul>
  28. 28. Across Domains: Manufacturing - Dealer Management Solution Partial list of clients Sustenance Services Roll-out Distributor & Central Portal Integration Change Management Central Portal Development Distributor Application Development Enterprise Application Integration Training Facilities Management
  29. 29. Across Domains: Manufacturing - Collaborative Manufacturing Enabler CME Platform Legacy and Mainframe Applications Databases Web Services Web Browser Portals Mobile & PDA Rich Clients Policy Security Process Orchestration Transactions Messaging
  30. 30. Across Domains: Manufacturing - Collaborative Manufacturing Enabler Features Application connectivity Providing integration middleware that allows information to flow between applications in a way that abstracts the details of the information flow from the applications themselves Process integration Creating business processes and managing them based on runtime data, ensuring that the processes are within the boundaries of parameters that keep the company ahead of its competition Monitoring business processes Provides a visual interface to model and monitor run time assets to implement business processes Centralized view Powerful web-based executive information system that provides consolidated view of an organization's performance making it easy to respond more quickly to new opportunities and potentially gain competitive advantage
  31. 31. Across Domains: Manufacturing - Collaborative Manufacturing Enabler Intra plant integration To integrate various systems and applications within the plant level to reduce the complexities of interfaces and to reduce data flow points Enterprise integration To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to bridge the gap between two islands of information Extended enterprise integration To integrate the application within the organization (plant, enterprise) with external partners like customers, suppliers etc . Partial list of clients Framework
  32. 32. Across Domains: Retail Offerings Consulting <ul><li>CoE based domain consulting </li></ul><ul><li>Latest knowledge and solutions </li></ul><ul><li>through membership in industry </li></ul><ul><li>bodies </li></ul><ul><li>Build-buy analysis </li></ul><ul><li>Business process mapping </li></ul>Package evaluation & implementation <ul><li>Partnership with package </li></ul><ul><li>developers </li></ul><ul><li>Specialized practices for </li></ul><ul><li>implementation with specific </li></ul><ul><li>packages </li></ul><ul><li>SAP, Oracle, Peolesoft, JD </li></ul><ul><li>Edwards, SIEBEL, Clarify, i2 </li></ul><ul><li>and Ariba, Dassault Systems </li></ul>Solution development / enhancement <ul><li>Addition of functionality to </li></ul><ul><li>existing solutions </li></ul><ul><li>Building new solutions ground </li></ul><ul><li>up </li></ul><ul><li>Integration of solution with the </li></ul><ul><li>rest of the system </li></ul>Point solutions/ Ready- to-use frameworks <ul><li>Reverse logistics contract </li></ul><ul><li>Management </li></ul><ul><li>POS, GDS, GTIN tool, </li></ul><ul><li>Gift registry </li></ul><ul><li>RFID ROI calculator </li></ul><ul><li>E-Prescriptions </li></ul>Maintenance and support Business process outsourcing <ul><li>Offshore/ onsite model </li></ul><ul><li>Application enhancement </li></ul><ul><li>Data Conversion </li></ul><ul><li>Production support, </li></ul><ul><li>customization, version upgrade </li></ul><ul><li>Process outsourcing </li></ul><ul><li>SCM Back office retail – </li></ul><ul><li>Transaction process </li></ul><ul><li>Lean six sigma and COPC based </li></ul><ul><li>continuous improvement & </li></ul><ul><li>compliance </li></ul>
  33. 33. Across Domains: RFID Services Business process <ul><li>Process consulting </li></ul><ul><li>Strategy & business case development </li></ul><ul><li>Utilization of data across supply chain </li></ul>Enterprise Application Layer Real-Time dataprocessing Layer (Savant) <ul><li>Reader management & synchronization </li></ul><ul><li>Data filters & loggers </li></ul><ul><li>Interfacing using standard protocols (XML, SOAP) </li></ul>Middleware Layer Hardware Layer RFID Hardware <ul><li>Site surveys </li></ul><ul><li>Tags & reader selection </li></ul><ul><li>RFID infrastructure set-up </li></ul>Hardware interface layer <ul><li>Reader interfaces & adapters development </li></ul><ul><li>Communication with other hardware </li></ul>WIPRO Partners Enterprise applications <ul><li>Development of custom applications. </li></ul><ul><li>Package implementations </li></ul><ul><li>& customization </li></ul>Application integration <ul><li>EAI integration using J2EE, Microsoft or standard technologies </li></ul>
  34. 34. Partial list of clients Across Domains: Healthcare Wipro HIS <ul><li>HR / Payroll </li></ul><ul><li>Fin. Accounting </li></ul><ul><li>EPABX </li></ul><ul><li>Lab Equipments </li></ul><ul><li>PDA </li></ul><ul><li>Mobile Phone </li></ul>Interface to Third Party Applications Patient Management <ul><li>Reception </li></ul><ul><li>Registration </li></ul><ul><li>ADT </li></ul>Support Services <ul><li>CSSD </li></ul><ul><li>Diet & Nutrition </li></ul><ul><li>Food & Beverages </li></ul><ul><li>House Keeping </li></ul><ul><li>Laundry </li></ul><ul><li>Marketing </li></ul><ul><li>Administration </li></ul>Materials Management <ul><li>Materials Mgmt </li></ul><ul><li>System - Purchase </li></ul><ul><li>Main Stores </li></ul><ul><li>Sub Stores </li></ul>Enterprise Mgmt. Services <ul><li>Sec. & Identity Mgmt. </li></ul><ul><li>Package Deal Designer </li></ul><ul><li>Contract Management </li></ul><ul><li>Accounts Receivable </li></ul>Clinical & Support Services <ul><li>Doctor’s Module </li></ul><ul><li>Specialty Module </li></ul><ul><li>OP Billing </li></ul><ul><li>IP Billing </li></ul><ul><li>Emergency Wards </li></ul><ul><li>ICU </li></ul><ul><li>Phlebotomy </li></ul><ul><li>Laboratory </li></ul><ul><li>Cardiology </li></ul><ul><li>Radiology </li></ul><ul><li>OP Pharmacy </li></ul><ul><li>IP Pharmacy </li></ul><ul><li>Operation Theatre </li></ul><ul><li>Transfusion </li></ul><ul><li>Medicine </li></ul><ul><li>Medical Records </li></ul><ul><li>Discharge </li></ul><ul><li>Summary </li></ul><ul><li>Cath Lab </li></ul><ul><li>Electronic Patient </li></ul><ul><li>Folder </li></ul><ul><li>Enterprise-wide </li></ul><ul><li>Scheduling </li></ul>
  35. 35. Defining Processes
  36. 36. Defining processes: People <ul><li>Quality processes in place - PCMM level 5, SEI CMM6, Six Sigma </li></ul><ul><ul><li>15 000+ employees trained in Six Sigma methodologies </li></ul></ul><ul><ul><li>Largest pool of certified PMI consultants in India: over 700 consultants </li></ul></ul><ul><ul><li>3 day Veloci-Q training for all fresh recruits </li></ul></ul><ul><li>Lateral hiring from consulting organizations </li></ul><ul><li>Specific emphasis on domain skills and practitioners’ approach </li></ul><ul><li>WASE - Wipro Academy for Software Excellence – sharpening in-house talent </li></ul><ul><li>Dedicated knowledge management </li></ul><ul><li>Talent transformation and training through class room and e-learning </li></ul>
  37. 37. Defining processes: Innovation Gate 5 Part of Business Gate 4 Customer Pilot Gate 3 Investments Gate 2 Business Plan Gate1 Idea Evaluation 480 ideas 40 ideas 26 ideas 8 ideas 8 projects 8 ideas Creative Destruction through Innovation Our Approach <ul><ul><li>Theme - Fast forward into the future </li></ul></ul><ul><ul><li>Line extension projects – </li></ul></ul><ul><ul><li>Newer practice areas within divisions </li></ul></ul><ul><ul><li>Breakthrough projects – </li></ul></ul><ul><ul><li>Newer business areas </li></ul></ul>The Process <ul><ul><li>Every idea needs to go through an </li></ul></ul><ul><ul><li>evaluation gate process </li></ul></ul><ul><ul><li>Innovation council decides the </li></ul></ul><ul><ul><li>movement through the gates </li></ul></ul>Gate 0 Idea generation Latent Need Innovation Felt Need Early competition Many players Mature Market Market Maturity Cycle
  38. 38. Defining processes: Innovation Benefits <ul><ul><li>Business through innovations of previous years in 04-05 was Rs 9500 m </li></ul></ul><ul><ul><li>Innovation revenues however gets measured for the last 3 years – 7% of revenues currently </li></ul></ul>43 440 860 200 400 600 800 1000 2003-04 2004-05 2005-06 0 5 10 15 20 25 No of Projects 2002-03 2003-04 2004-05 2005-06 5 8 16 22 Revenues
  39. 39. Defining processes: Mission Quality Process definition Process implementation Continuous improvement Lean DMADV Audits Metrics quality control DMAIC Lean , QIC Proactive / reactive management Net promoter score Process effectiveness
  40. 40. Reactive Proactive Customer portals QOS (Quality of Service) Customer interaction Annual Perception Survey Pitstop – Escalation management QOS (Quality of Service) [email_address] Defining processes: Customer Advocacy Customer
  41. 41. EstablishingCredentials
  42. 42. Establishing Credentials: Clients Enterprise Finance IT & ITES Telecom Government
  43. 43. Establishing Credentials: Client Speak Quality leadership Wipro has the most experience with global customers, strong management backing to grow and improve service. - AMR Research “Low Cost High Quality”, Dec.2004 Wipro has successfully designed and implemented a SAN solution at our premises. We would like to record our appreciation of the skill-sets and experience that Wipro brought to the table and would have no hesitation in recommending Wipro for similar deals. - Vinod Sadarangani, Vice President - IT, Orange ..I am amazed with their desire to complete task on hand and on their motivation levels… - CRISIL, in appreciation of Wipro efforts during Mumbai Floods Wipro became the logical choice…extensive experience in handling large technology projects, deep understanding of our business needs, access to appropriate technologies and commitment to see the project through from end-to-end were important in swinging our decision. - Satish Pendse, GM-Systems, Marico While the content management tool that Wipro was offering fitted the bill perfectly, the fact that they could offer an end-to-end solution - the hardware, software, system integration, backend connectivity, hosting services- helped finalize our decision. To cap it all, their domain expertise in the financial segment was a definite clincher. - Mukarram Bhagat, CEO, CRISIL Reliable partner with proven track record Commitment to go the extra mile Tangible, measurable business results Business and Domain Expertise
  44. 44. Driving Business Momentum <ul><ul><li>Delivery mechanisms aligned with assurances </li></ul></ul><ul><ul><li>Accurate quality processes </li></ul></ul><ul><ul><li>Commitment to excellence </li></ul></ul><ul><ul><li>Expertise grounded on experience </li></ul></ul><ul><ul><li>Beyond provision of end-to-end solutions </li></ul></ul><ul><ul><li>Pioneering specializations in the field </li></ul></ul>Value Proposition
  45. 45. The Wipro Advantage <ul><ul><li>Service delivery excellence through strong </li></ul></ul><ul><ul><li>program governance methodologies </li></ul></ul><ul><ul><li>Value deliverance through innovation </li></ul></ul><ul><ul><li>Best in Class alliances </li></ul></ul><ul><ul><li>Services diversity </li></ul></ul><ul><ul><li>Preferred partner of choice for 117 of ET500 </li></ul></ul><ul><ul><li>customers in India </li></ul></ul><ul><ul><li>Integrated end-to-end IT services company </li></ul></ul><ul><ul><li>in India </li></ul></ul>The Wipro Infotech Advantage <ul><ul><li>The key strengths of Wipro Infotech lie in business ready e-infrastructure solutions for BFSI, telecom and government verticals, providing complete IT lifecycle management: procurement and integration services, product support and IT management services and application-specific platform frameworks and associated practice built around that . </li></ul></ul><ul><li>- IDC Indian IT Services Market Analysis 2005-10 </li></ul>Leveraging Advantages
  46. 46. Spirit of Wipro
  47. 47. Wipro Infotech Thank you www.wipro.in Corporate Office: Wipro Infotech Doddakannelli, Sarjapur Road, Bangalore-560 035, India Tel: 91-80-28440011 Fax: 91-80-28440214

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