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Wipro Infotech Driving Business Momentum Presented by [ Insert names ]

Introducing Wipro

Introducing Wipro Wipro Ltd. - No. 1 provider of integrated business,technology & process solutions. - IDC, MetaGroup, Forrester (2004) Sustained growth
42% CAGR in the last 5 years
World No. 4 in IT services (market
cap)
Partnering industry leaders
89 Global 500 clients
151 Forbes 2000 clients
Global footprint
Presence in 35 countries
10000 itinerant employees
10 near shore development centres
30 nationalities
2000 domain consultants
Diverse talent pool Clients Global Development Centres Employees Revenues 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 Million USD 662 696 902 1346 1865 2385 10 13 14 19 42 53 22 26 28 34 40 44 217 226 288 399 421 494

Introducing Wipro: Defined by quality 33% business parameters to benchmark quality standards Through a single-minded… emphasis on quality… throughout its delivery processes, Wipro has shown impressive improvements in delivery capabilities, client satisfaction, and the ability to continually reduce the cost of services, which it aggressively passes on to its customers. - Gartner World’s First Software Company World’s First IT Company SEI-CMM Level 5 Six Sigma World’s First Company PCMM Level 5 ISO 9001 IEEE Award

Wipro Infotech is Introducing Wipro Infotech Increasingly services led
the India, Middle East and Asia Pacific business unit of Wipro Ltd.
ranked No. 2 in Indian Domestic IT Services Market: IDC Report, 2005
39% CAGR and 36% PAT CAR over 3 years
Services Revenue Employees Revenue 2917 3889 6089 7927 30 32 40 54 10421 12155 17398 21425 2002-03 2003-04 2004-05 2005-06 Diversified skill base across service lines Revenue doubled in just 3 years * Gross Revenue (million rupees)* ( in 100s) (million rupees)

Consulting Six Sigma and HR Process, Enterprise Architecture, IT Governance, e-Governance, Security Governance,Strategic Cost Reduction Business Solutions Business Applications, E-Enabling, Third Party Testing, DW/BI, Application Maintenance, Banking, Telecom, Manufacturing and Govt Domain Solutions System Integration, Manage IT- Data Centre, End-user, Help Desk, Telecom Management, Application Support IT, Process Strategy formulation and alignment to business Professional Services Infrastructure Products Total Outsourcing Networking, Personal, Enterprise, HPC, Storage, Call centre, Software, Enterprise Management and Security Introducing Wipro Infotech: Services Diversity Partner for the complete IT Lifecycle Consult Architect Integrate Manage Sustain Enterprise Telecom BFSI Government

Introducing Wipro Infotech: Process Driven Project Management Participation Monitoring System Business Problem Project Statistical Problem Statistical Solution Business Solution
Change Management
Workshop Technology
Top Management
Involvement
Goal Line
SEE Index
Weekly Dashboard
Performance
Scorecards
Teaming
ProjectSelection
Scoping
LEAN Principles Knowledge Management
ISO
PCMM
CMMi
BS7799
D M A I C

Introducing Wipro Infotech: Global Presence
Wipro in Middle East
Presence since June 2001
400+ Wipro consultants including 80+ local consultants
Over 75 customers
Two regional offices:
Dubai servicing UAE, Oman, Qatar, Kuwait & Jordan
Al Khobar servicing KSA & Bahrain
Wipro in Australia and ASEAN
Presence since 2002
150+ consultants present onsite and offshore
Blue chip customer base in key verticals
Offices in Sydney, Melbourne, Singapore,
Kuala Lumpur
Dedicated sales, pre-sales and delivery teams for the region

Range of Services

Range Of Services: Consulting Services Business Transformation
Business Process through Six Sigma, IBPI,
Lean, Triz
Integrated Quality Management- ISO,
CMMi, EFQM
HR Optimization through PCMM Advisory
& Implementation
Advisory and Implementation Services Strategy
Enterprise Architecture- Design and
Optimization
IT Governance through ITIL, COBIT,
BS15000
Shared Services Consulting
Strategic Cost Reduction
Strategic Sourcing
Supply Chain process consulting
Procurement technology enablement
Low cost country sourcing
E-Governance
e-Governance Strategy and Road Map
Capacity Planning
Process re-engineering services
Program management
E-Tendering solution
Security Governance
Advisory and Assurance
Identity Management
Technical Risk Assessment
Security Compliance to Standards

Range Of Services: Consulting Services Recognitions
No.1 Network Security Services Provider- V&D June 06
50 Six Sigma Consulting Assignments
120 Security Governance Assignments
Capacity Planning/Road-map Assignments for 15 Governments
1st Integrated Land Information System project for AP Govt.
Security Governance Business Transformation E-Governance Partial list of clients Strategic Cost Reduction

Range Of Services: Business Solutions Horizontal Solutions Enterprise Application Services
ERP, CRM, SCM SRM Consulting,
Deployment and Support
Practices –SAP, Oracle, PeopleSoft, Siebel
Application Maintenance Services
Configuration, Helpdesk, Maintenance
Project Services and Upgrades
Third Party Testing Services
Test Process Consultancy
Lifecycle Testing, Test Automation
Specialized Testing
DW/BI
DW/BI Architecture, Design
Data Mining
Customer Analytics
E-Enabling
Enterprise Consulting & Architecture
Enterprise Web Services
Enterprise Application Integration
Content Management and Portals
Expertise on J2EE, .NET

Range Of Services: Business Solutions Recognitions
10 projects on SAP ECC 5.0
First HRMS Implementation in Bank
First IS-Reinsurance deployment in GIC
One of 12 Global CAP of Oracle
Best APA Channel Partner for SAP
Among the top 10 partners in SMB for SAP, Globally
Partial list of clients

Range Of Services: Professional Services Call Centre / Telecom Management DB, Web and Mail Management OS, Backup Services Enterprise Management Network Management Middleware Integration Application Management Call Centre Integration Upgrades Security Services Server and Storage Management Data Centre Integration DB Management Voice and Data Support Data Centre Services Server and Storage Integration and Consolidation Migration Services Infrastructure Management End User Services Network Integration Hardware and Software Support Linux Services Service Desk Network and Platform Consulting PC and Microsoft Services Enterprise Services Manage IT System Integration

Partial list of clients Range Of Services: Professional Services Recognitions
No.1 Network Integrator
No.1 Network Security Services Provider
No.2 Network Management Services Provider
Customer Advocacy – APAC Region - Cisco Systems
Largest SI for Nokia Firewalls
Best SI for Competitive Wins - IBM

Range Of Services: Global Service Management Centre (GSMC) Customers Integrated Service Delivery across Service Lines & Technology Consulting & Integration - Business Analysis - Implementation Software - Business Analysis - Implementation Infrastructure Management - Install / Add / Move / Change / Breakfix Availability Solutions - Breakfix
Consulting & Integration
- Analysis
Change Mgmt.
Specialist Skills
Software
- Application Mgmt.
Application Ops.
Application Roll
Out
Infrastructure Management
- Monitoring
Management
Availability
Diagnostics
Management
Processes (ITIL / Lean / CoBIT) Knowledge Base Tools (Automation & Reporting) Platform for Non Linear Services Growth Integrated Service Delivery - For Seamless IT Lifecycle Services

Partial list of clients Range Of Services: Global Service Management Centre (GSMC)

Partial list of clients Range Of Services: Enterprise Products Infrastructure Building Blocks & Alliances Recognitions
Premier Systems Provider for Sun
Best SI for IBM in Competitive Wins
Sales Champion for HP OV
Elite Award- Innovative IT Management
Solutions Partner Award- CA
Enterprise Platforms Networking Call Centre EMS/Security Storage

Range Of Services: Personal Computing
Corporate and Enterprise segment focus
ISO certified manufacturing facility
Technological partnership with Intel, Microsoft
to ensure latest products
Support available at remote locations across the
country, toll free 24/7 technical support center
100000+ unit sales in India
Strong focus on mission-critical NetPower
Servers (Xeon, Itanium, Blade Servers)
Critical infrastructure projects hosted on NetPower
include:
BSE Real-Time Surveillance
Templatized ERP solutions for SAP -SMB
Messaging infrastructure for LIC
India’s first 300 node HPC at a leading PSU
Mission-critical BFSI customers
First to bring the latest technology with support to over 100 locations across the country A complete range of robust and powerful servers to fulfill every need of small & medium and enterprise businesses Packed with value and features to deliver that extra punch for mobile computing

Range Of Services: Total Outsourcing New application development & management Infrastructure set up & Provisioning on a pay-by-us basis Process implementation PROGRAM GOVERNANCE Enterprise Application Consulting Technology Infrastructure Core applications sustenance Application optimization Infrastructure management New product evaluation – Infrastructure & applications

Partial list of clients Range Of Services: Total Outsourcing Service level management Technology Contract management Relationship PMO

Across Domains ‘ 

Across Domains: Government E-Governance Advisory Service
Defining e-governance vision,
mission and strategies
Developing e-governance
blueprint/ roadmap and
prioritization of Initiatives
Developing e-governance architecture
Developing human resource roadmap
for implementing e-governance
roadmap
Technology Selection
Defining user requirements
Developing detailed FRS and
mapping the requirements to
standard products
Identifying suitable products
available in the market
Developing RFI/RFP
Vendor evaluation
Contract management
Application Strategy Development
Defining user requirements
Developing detailed FRS/ SRS based
on the requirements
Developing high level technology
design including H/W, O/S, database
& LAN/WAN specifications
Defining integration requirements with
existing systems
Developing RFI/RFP
Vendor evaluation
Contract management
Partial List of Projects
E-governance roadmap & capacity planning for 15 state governments in India
1st integrated Land Information System Project – Govt. of Andhra Pradesh
E-governance portal consultancy for Dubai Govt.
Implementation consultancy for Oman Govt.
IT Plan and Policy for ERP, LAN, messaging for Saudi Electricity Regulatory Authority
Document Management System for Bahrain
Monetary Agency

Across Domains: Telecom Infrastructure & testing Integration Solutions OSS/BSS ADM Packaged applications Operations Niche Solutions
Tier 1, Tier 2, Tier 3 services
Remote management of IT infrastructure
Consulting services – Server consolidation, exchange migration & more
Application testing
Network Testing
Automation
EAI and B2B integration
Integration factory for information management and data warehousing
COTS implementation – example Kenan, Portal, ADC, MetaSolv, Axiom etc.
Integration with other systems
Maintenance and support services
Migration and consolidation
Portfolio rationalization strategy
Application development and maintenance – Legacy, client-server and web
Packaged application implementation, integration, rollout and support
Frameworks around order mgmt, inventory mgmt and revenue assurance
Consulting services
Call center services
Business process outsourcing – bill processing, AR/ AP, HR & benefits and procurement

Across Domains: Financials Dedicated Domain and Delivery teams Banking and Diversified Financial Services Deposits Wholesale Banking Consumer Credit Payments Leasing and Mortgages Securities & CapitalMarkets Brokerage Global Custody Asset Management Retirement planning Transfer Agency Exchanges Wealth Management Insurance Life Property & Casualty Brokerage Reinsurance Integrated services portfolio Enterprise Applications Package Implementation Business Process Outsourcing Consulting Technology Infrastructure Services

Across Domains: Financials Partial List of Projects Partial List of Projects
Core Banking System Study and Infrastructure Provisioning- Union Bank of India, Vijaya Bank, Oriental Bank of Commerce
1st Re-Insurance Package Deployment in GIC
Total Outsourcing – Yes Bank and HDFC Bank
Asset Liability Management- Karnataka Bank
Strategic Cost Reduction- HDFC Bank
Information Security Compliance – Bahraini Saudi Bank
Six Sigma Consulting- Corporation Bank
Identity Management, Information Risk Profiling and SoX Compliance- one of the leading Banks in Australia

Across Domains: Manufacturing - Dealer Management Solution Partial list of clients Sustenance Services Roll-out Distributor & Central Portal Integration Change Management Central Portal Development Distributor Application Development Enterprise Application Integration Training Facilities Management

Across Domains: Manufacturing - Collaborative Manufacturing Enabler CME Platform Legacy and Mainframe Applications Databases Web Services Web Browser Portals Mobile & PDA Rich Clients Policy Security Process Orchestration Transactions Messaging

Across Domains: Manufacturing - Collaborative Manufacturing Enabler Features Application connectivity Providing integration middleware that allows information to flow between applications in a way that abstracts the details of the information flow from the applications themselves Process integration Creating business processes and managing them based on runtime data, ensuring that the processes are within the boundaries of parameters that keep the company ahead of its competition Monitoring business processes Provides a visual interface to model and monitor run time assets to implement business processes Centralized view Powerful web-based executive information system that provides consolidated view of an organization's performance making it easy to respond more quickly to new opportunities and potentially gain competitive advantage

Across Domains: Manufacturing - Collaborative Manufacturing Enabler Intra plant integration To integrate various systems and applications within the plant level to reduce the complexities of interfaces and to reduce data flow points Enterprise integration To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to bridge the gap between two islands of information Extended enterprise integration To integrate the application within the organization (plant, enterprise) with external partners like customers, suppliers etc . Partial list of clients Framework

Across Domains: Retail Offerings Consulting
CoE based domain consulting
Latest knowledge and solutions
through membership in industry
bodies
Build-buy analysis
Business process mapping
Package evaluation & implementation
Partnership with package
developers
Specialized practices for
implementation with specific
packages
SAP, Oracle, Peolesoft, JD
Edwards, SIEBEL, Clarify, i2
and Ariba, Dassault Systems
Solution development / enhancement
Addition of functionality to
existing solutions
Building new solutions ground
up
Integration of solution with the
rest of the system
Point solutions/ Ready- to-use frameworks
Reverse logistics contract
Management
POS, GDS, GTIN tool,
Gift registry
RFID ROI calculator
E-Prescriptions
Maintenance and support Business process outsourcing
Offshore/ onsite model
Application enhancement
Data Conversion
Production support,
customization, version upgrade
Process outsourcing
SCM Back office retail –
Transaction process
Lean six sigma and COPC based
continuous improvement &
compliance

Across Domains: RFID Services Business process
Process consulting
Strategy & business case development
Utilization of data across supply chain
Enterprise Application Layer Real-Time dataprocessing Layer (Savant)
Reader management & synchronization
Data filters & loggers
Interfacing using standard protocols (XML, SOAP)
Middleware Layer Hardware Layer RFID Hardware
Site surveys
Tags & reader selection
RFID infrastructure set-up
Hardware interface layer
Reader interfaces & adapters development
Communication with other hardware
WIPRO Partners Enterprise applications
Development of custom applications.
Package implementations
& customization
Application integration
EAI integration using J2EE, Microsoft or standard technologies

Partial list of clients Across Domains: Healthcare Wipro HIS
HR / Payroll
Fin. Accounting
EPABX
Lab Equipments
PDA
Mobile Phone
Interface to Third Party Applications Patient Management
Reception
Registration
ADT
Support Services
CSSD
Diet & Nutrition
Food & Beverages
House Keeping
Laundry
Marketing
Administration
Materials Management
Materials Mgmt
System - Purchase
Main Stores
Sub Stores
Enterprise Mgmt. Services
Sec. & Identity Mgmt.
Package Deal Designer
Contract Management
Accounts Receivable
Clinical & Support Services
Doctor’s Module
Specialty Module
OP Billing
IP Billing
Emergency Wards
ICU
Phlebotomy
Laboratory
Cardiology
Radiology
OP Pharmacy
IP Pharmacy
Operation Theatre
Transfusion
Medicine
Medical Records
Discharge
Summary
Cath Lab
Electronic Patient
Folder
Enterprise-wide
Scheduling

Defining Processes

Defining processes: People
Quality processes in place - PCMM level 5, SEI CMM6, Six Sigma
15 000+ employees trained in Six Sigma methodologies
Largest pool of certified PMI consultants in India: over 700 consultants
3 day Veloci-Q training for all fresh recruits
Lateral hiring from consulting organizations
Specific emphasis on domain skills and practitioners’ approach
WASE - Wipro Academy for Software Excellence – sharpening in-house talent
Dedicated knowledge management
Talent transformation and training through class room and e-learning

Defining processes: Innovation Gate 5 Part of Business Gate 4 Customer Pilot Gate 3 Investments Gate 2 Business Plan Gate1 Idea Evaluation 480 ideas 40 ideas 26 ideas 8 ideas 8 projects 8 ideas Creative Destruction through Innovation Our Approach
Theme - Fast forward into the future
Line extension projects –
Newer practice areas within divisions
Breakthrough projects –
Newer business areas
The Process
Every idea needs to go through an
evaluation gate process
Innovation council decides the
movement through the gates
Gate 0 Idea generation Latent Need Innovation Felt Need Early competition Many players Mature Market Market Maturity Cycle

Defining processes: Innovation Benefits
Business through innovations of previous years in 04-05 was Rs 9500 m
Innovation revenues however gets measured for the last 3 years – 7% of revenues currently
43 440 860 200 400 600 800 1000 2003-04 2004-05 2005-06 0 5 10 15 20 25 No of Projects 2002-03 2003-04 2004-05 2005-06 5 8 16 22 Revenues

Defining processes: Mission Quality Process definition Process implementation Continuous improvement Lean DMADV Audits Metrics quality control DMAIC Lean , QIC Proactive / reactive management Net promoter score Process effectiveness

Reactive Proactive Customer portals QOS (Quality of Service) Customer interaction Annual Perception Survey Pitstop – Escalation management QOS (Quality of Service) [email_address] Defining processes: Customer Advocacy Customer

EstablishingCredentials

Establishing Credentials: Clients Enterprise Finance IT & ITES Telecom Government

Establishing Credentials: Client Speak Quality leadership Wipro has the most experience with global customers, strong management backing to grow and improve service. - AMR Research “Low Cost High Quality”, Dec.2004 Wipro has successfully designed and implemented a SAN solution at our premises. We would like to record our appreciation of the skill-sets and experience that Wipro brought to the table and would have no hesitation in recommending Wipro for similar deals. - Vinod Sadarangani, Vice President - IT, Orange ..I am amazed with their desire to complete task on hand and on their motivation levels… - CRISIL, in appreciation of Wipro efforts during Mumbai Floods Wipro became the logical choice…extensive experience in handling large technology projects, deep understanding of our business needs, access to appropriate technologies and commitment to see the project through from end-to-end were important in swinging our decision. - Satish Pendse, GM-Systems, Marico While the content management tool that Wipro was offering fitted the bill perfectly, the fact that they could offer an end-to-end solution - the hardware, software, system integration, backend connectivity, hosting services- helped finalize our decision. To cap it all, their domain expertise in the financial segment was a definite clincher. - Mukarram Bhagat, CEO, CRISIL Reliable partner with proven track record Commitment to go the extra mile Tangible, measurable business results Business and Domain Expertise

Driving Business Momentum
Delivery mechanisms aligned with assurances
Accurate quality processes
Commitment to excellence
Expertise grounded on experience
Beyond provision of end-to-end solutions
Pioneering specializations in the field
Value Proposition

The Wipro Advantage
Service delivery excellence through strong
program governance methodologies
Value deliverance through innovation
Best in Class alliances
Services diversity
Preferred partner of choice for 117 of ET500
customers in India
Integrated end-to-end IT services company
in India
The Wipro Infotech Advantage
The key strengths of Wipro Infotech lie in business ready e-infrastructure solutions for BFSI, telecom and government verticals, providing complete IT lifecycle management: procurement and integration services, product support and IT management services and application-specific platform frameworks and associated practice built around that .
- IDC Indian IT Services Market Analysis 2005-10
Leveraging Advantages

Spirit of Wipro

Wipro Infotech Thank you www.wipro.in Corporate Office: Wipro Infotech Doddakannelli, Sarjapur Road, Bangalore-560 035, India Tel: 91-80-28440011 Fax: 91-80-28440214

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