CMOM Workshop 6/18/2008 Mgmt Plan
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CMOM Workshop 6/18/2008 Mgmt Plan CMOM Workshop 6/18/2008 Mgmt Plan Presentation Transcript

  • Municipal CMOM Program Components
    • Capacity (assurance)
    • Management
    • Operations
    • Maintenance
    June 18, 2008 CMOM Workshop
  • What we cover today:
    • Overview
    • Management Plan
    • Asset Management
  • What we will cover in the future
    • Root Cause Failure Analysis
    • Overflow Response Plan
    • Communications Plan
    • Audit Plan
    • Overview
      • Why
      • Process
      • Components
    Municipal CMOM Program Development
  • Why CMOM?
    • Good Business Practice
    MMSD Rules and State Stipulation Agreement
  • CMOM Project Process Start-up Preparation for Interviews and Observations Interviews Observations Data Analysis Business Strategy and Implementation Plan Implement Plan by Municipality Continuous Improvement Program by Municipality
    • Topics of discussion
    • List of people to visit
    • Schedule for interviews
    • Schedule for field visits and observations
    • Map of locations to visit
    • Additional material needs
    • Interview preparation and questions
    • Logistics for travel
    • Conduct Interviews
    • Dictate notes
    • Transcribe notes
    • Document findings
    • Update information management system
    • Make site visits
    • Travel with crews
    • Dictate notes
    • Transcribe notes
    • Update information management system
    • Review information collected
    • Determine missing information
    • Request additional documentation needs
    • Additional information gathering
    • Follow-up observations and interviews
    • Comparative analysis
    • Cause/Solution analysis
    • Test consensus with client
    • Recommend solutions
    • Deliver report in draft
    • QA draft report and update
    • Review draft with client
    • Make report modifications
    • Final report preparation
    • Perform business practice evaluation
    • Action plan
    • Implementation Plan
    • Schedule for plan
    • Resource planning
    • Set assignments
    • Set success measures
    • Review plan with client
    • Obtain client acceptance
    Readiness Review Report and Business Practice Evaluation We are here
  • Program Development Process Implementation 2007 2009
  • Components of the Municipal CMOM program
    • Management Plan
    • Overflow Response Plan
    • System Evaluation and
    • Capacity Assurance Plan
    • (SECAP) [if required]
    • Communication Plan
    • Audit Plan
  • Where are you?
    • Completed
      • Readiness review
      • Strategic plan
    • Next step
      • Develop plans
    • Continuous improvement program
  • CMOM Cycle
  • Goals, Objectives, and Strategies Hierarchy Program Goals Program Objectives Program Strategies Supporting Data Performance Measures
  • Tools
    • Templates and Checklists
      • Distributed CD (9/04)
    • Municipal Strategic Plans
    • MMSD CMOM Plans
      • Found on MMSD website
    • Board/Common Council action
  • MMSD Website (www.mmsd.com)
  • MMSD Website
  • MMSD Website
  • Consider Council/Board Action
  • Satellite Stipulation (Case No. 2005-CX-000013)
  • MMSD Rules
    • 3.105 Capacity Assurance, Management, Operations, and Maintenance Programs
      • (1) No later than June 30, 2009, governmental units shall establish systematic and proactive programs for capacity assurance, management, operation, and maintenance for their sewerage systems.
  • More rules. . .
    • 3.106 District Review
      • (1) Governmental units shall submit to the District for review the program management, overflow response, communications, audit, sewer system evaluation and capacity assurance, and infiltration and inflow management plans required by sec. 3.105, according to a schedule established by the District and provided to the governmental unit.
  • District Stipulation (Paragraphs 6&7) Highlights
    • Acknowledge reduction in SSOs
    • SSOs still exist
      • District’s system and
      • satellite municipalities’ systems
    • CMOM
      • tool to continue to reduce sanitary overflows
    • Regional CMOM program components (more on next slide)
  • District Stipulation (Paragraphs 6&7) Highlights (continued)
    • CMOM Components
    • Management Plan
      • Goals
      • Organizational structure
      • Legal authority
      • Design criteria
      • Benchmarking data and performance measures
      • Asset Management Program (significant effort)
        • Programmed maintenance
        • Tracking asset condition
  • Management Plan
    • MMSD Rule states (3.105(1)(h)):
    • “ develop and implement a program management plan, which shall include: a mission statement, goals, objectives, strategies, performance measures, data types and sources, personnel, budget, and chains of command.”
    • Goals and Objectives
      • Includes Strategies, Tactics, and Performance Measures
    • Organizational structure to manage the CMOM program
    • Legal authority to control I/I
    • Design criteria
    • Benchmarks
    • Performance measures
    • Updates
  • Goal EXAMPLE: Eliminate all SSOs (with exceptions) and minimize CSOs Objectives Strategies/Tactics Establish or continue additional practices to prevent SSOs, maintain or improve system performance, and avoid preventable failures Maintain beneficial use of RTC to maximize effectiveness of conveyance capacity Implement operator training on RTC
  • Goal Objectives Strategies/Tactics Performance Measures and Benchmarks
  • Performance Measure vs. Benchmark
    • Performance measure: Let’s you measure you against yourself. Shows if you are seeing continuous improvement, remaining stable, or getting worse. Let’s you know if you have met your measure.
    • Benchmark: Let’s you know how you measure against other like agencies.
  • Asset Management (separate Plan or part of Management Plan)
    • Serves Management Plan objectives
      • Providing Level of Protection
      • Minimizing total cost of ownership
    • Includes programs and procedures to:
      • Know all assets and their attributes
      • Gather data on costs of ownership of assets
      • Organize and present information for decision making about assets
  • District Stipulation (Paragraphs 6&7) Highlights (continued)
    • CMOM Components (continued)
    • Overflow Response Plan
      • Measures to protect public health and environment
      • Public Notification
      • Permit Reporting
      • Measuring and monitoring steps during an overflow event
  • Overflow Response Plan
    • District rule (3.105(1)(i):
    • “ develop and implement an overflow response plan, which shall include procedures for identifying local overflows and incidents of basement flooding, mitigating their duration and volume, identifying their cause, determining the actions necessary to prevent their recurrence, and notifying the District.”
  • District Stipulation (Paragraphs 6&7) Highlights (continued)
    • CMOM Components (continued)
    • SECAP
      • A SECAP IS ONLY REQUIRED BY A MAUNICIPALITY IF THEY ARE REQUESTED TO DO SO BY EITHER THE WDNR OR MMSD. 
      • Municipalities may still choose to do a SECAP for all or a portion of its system
  • SECAP
    • District rule (3.105(1)(l)):
    • (l) 1. prepare a system evaluation and capacity assurance plan, if hydraulic information is necessary to evaluate a sewer design decision or understand sewer performance. The plan shall estimate peak flows, estimate the capacity of critical system components, identify hydraulic deficiencies, evaluate alternatives for corrective action, prioritize corrective action, and establish an implementation schedule.
    • 2. If the Department has required a governmental unit to provide a system evaluation and capacity assurance plan, according to sec. NR 210, Wis. Adm. Code, then the governmental unit shall submit a copy to the District within 30 days after submission of the plan to the Department.
  • District Stipulation (Paragraphs 6&7) Highlights (continued)
    • CMOM Components (continued)
    • Communication Plan
      • Internal and External Stakeholders
      • Annual Report
        • District first annual report to be completed soon
  • Communication Plan
    • District rule (3.105(1)(j)):
    • “ develop and implement a communications plan, which shall indicate when, how, and by whom the governmental unit will provide information regarding the work required by this chapter to both internal stakeholders, such as the governmental unit’s employees and governing bodies, and external stakeholders, such as the District. This plan shall provide for an annual report, which shall describe progress towards the objectives identified in the management plan. This plan shall also provide for any reports required by local, state, or federal law.”
  • District Stipulation (Paragraphs 6&7) Highlights (continued)
    • CMOM Components (continued)
    • Audit Plan
      • Stakeholder input
      • Where to find benchmarks  
      • Proper auditing
  • Audit Plan
    • District rule (3.105(1)(k)):
    • “ develop and implement an audit plan, which shall provide for rigorous periodic evaluation of the actions required by this chapter at least once every five years, including input from internal and external stakeholders.”
  • Audit Plan
    • Review
      • Performance Measures
      • Benchmarks
      • Input
    • Update
    Goal Objectives Strategies/Tactics Performance Measures and Benchmarks
  • Things to think about. . .
    • Involve Entire Organization in CMOM Planning
    • Establish Structure for CMOM involvement
    • Set Priorities for Closing Gaps
    • Recognize Importance of Asset Management in Achieving CMOM Goals
    • Insure good decision making
  • MANAGEMENT PLAN COMPONENTS
  • MANAGEMENT PLAN DEVELOPMENT
    • Strategic Plan contains:
      • Mission Statement
      • Program Goals
      • Objectives
      • Strategies
  • MANAGEMENT PLAN DEVELOPMENT
    • Need to establish
      • Tactics
      • Performance Measures
      • Benchmarks
  • Highest level outcomes that the municipality wants to accomplish through CMOM Statements of how these goals will be achieved. Typically, there are several objectives that better define each goal Articulate the specific steps and tactics involved in achieving each objective Used to evaluate progress toward achieving each of the strategies, objectives and goals Program Goals Program Objectives Program Strategies Supporting Data Performance Measures
  • Example
    • Goal: Comply with WPDES Permit
      • Objectives:
      • 1. Develop an Overflow Response Plan
      • 2. Implement ORP
      • Strategies:
      • 1a. Review existing response documentation
      • 1b. Conduct field staff interviews
      • 1c. Review communication/internal policies
      • 1d. Prepare ORP
      • 2a. Conduct training
      • 2b. Review post-event activities
      • 2c. Perform RCFA
      • 2d. Perform annual review & update
  • Example -- continued
    • GOAL: Comply with WPDES Permit
      • See previous slide for objectives and strategies
      • Tactics:
        • 1.
        • 2.
        • 3.
        • Performance measures
          • ORP documentation by 6/30/09
          • % overflow notifications on time
          • Annual review completed by [insert date]
  • Program Goals
    • Comply with the conditions of the WPDES permit
    • Minimize the occurrence of preventable overflows
    • Minimize the life cycle ownership costs of the collection system assets
    • Improve or maintain the level of customer service
    • Improve or maintain system reliability
    • Reduce the potential threat to human health from sewer overflows
    • Provide adequate capacity to convey peak flow
    • Manage infiltration and inflow
    • Protect collection system worker health and safety
    • Operate a continuous CMOM Program
  • Objective, Strategies
    • Objective : Ensure procedures are in place to identify SSOs, report SSOs to the WDNR, and mitigate impacts from the SSOs per the WPDES permit
      • Review procedures. . .
      • Review existing ORP. . .
      • Conduct training. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Review, as necessary, critical system components where overflows and system-induced basement backups are most likely to occur.
      • Review past operational reports. . .
      • Review system drawings and results of modeling. . .
      • Compare basement finished flow elevations to sewer main elevations. . .
      • Evaluate locations of potential overflow or basement backup to determine if . . .project would reduce or eliminate. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Review, as necessary, dry and wet weather operating protocols that ensure overflows are identified and mitigated immediately thereafter
      • Develop a comprehensive overflow response plan. . .
      • Train staff on use of the plan during dry and wet weather operations.
      • Perform annual reviews of plan materials. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Implement projects that will have immediate impact on known operation and capacity-related overflows
      • Implement projects to provide emergency power. . .
      • Implement capacity improvements. . .
      • Implement I/I reduction efforts. . .
      • Continue a program to maintain easements and ROW. . .
      • Continue a FOG program. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Ensure preventive maintenance is performed on pump stations, manholes, and sewer pipes on regular intervals.
      • Continue program for routine pump station inspections. . .
      • Continue program for routine manhole inspections. . .
      • Continue program for gravity sewer inspection. . .
      • Continue preventative maintenance program for force mains and siphons. . .
      • Continue a documented asset management program. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Ensure that appropriate condition assessments are conducted on sewer assets.
      • Review sewer assets to determine whether condition assessments will be performed and at what frequency
      • For assets that will receive condition assessments, establish/continue program for performing condition assessments. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Ensure that established design, construction, and inspection and testing standards are followed on all construction.
      • Document the standards used for design, construction, inspection, and testing. . .
      • Establish/continue program for documenting the standards used. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Establish sufficient funding streams to ensure replacement or refurbishments before asset failures occur.
      • Establish/confirm inventory of sewer assets. . .
      • Based on asset data (age, condition), determine the likely replacement schedule. . .
      • Using the inventory, condition assessments, and replacement schedule, develop a replacement schedule. . .
      • Determine the amount of funding necessary. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Regularly review the sufficiency of funding for sewer system operation and maintenance budgets.
      • Establish/confirm process used to establish sewer system O&M budgets. . .
      • Forecast future O&M funding needs. . .
      • Develop a rate review process. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Maintain current customer service satisfaction.
      • Review customer feedback. . .
  • Objective, Strategies
    • Objective : Maintain current customer service satisfaction.
      • Review customer feedback. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Confirm the existence of any system components that do not function according to established reliability standards.
      • Document system components for which reliability standards are appropriate. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : If such locations exist, develop response measures and investigate alternatives
      • Develop a comprehensive overflow response plan. . .
      • Train staff on use of the plan during dry and wet weather operations.
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Confirm the existence of any system components that do not function according to established reliability standards.
      • Document system components for which reliability standards are appropriate. . .
      • Review operating records. . .
      • Perform RCFA to determine what elements are responsible. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Confirm the existence where locations where system overflows could pose a threat to human health.
      • Document locations of report overflows. . .
      • Review each location for potential to threaten human health and document findings.
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : If such locations exist, develop response measures and investigate alternatives for eliminating the potential threat.
      • Document response measures. . .
      • Review alternatives. . . and document findings.
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Gain an understanding of the current system’s ability to convey peak flows and what steps are necessary to address system capacity inadequacies.
      • Review the findings of the MMSD Limited SECAP and determine which capacity problems have not yet been addressed through I/I reduction efforts or capacity enhancement projects.
      • Install flow meters. . .
      • Compare flow monitoring data to designed capacity conditions. . .
      • If determine necessary, perform additional modeling. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Understand the current level of I/I in the system, the extent to which it poses a threat to local and regional system operation, sources of I/I, and potential remedial measures.
      • Review available flow monitoring data to determine where significant I/I is generated. . .
      • Conduct additional flow monitoring. . .
      • Review available flow monitoring data to determine where I/I investigations warranted. . .
      • Compare past SSES findings to I/I characterization. . .
      • Establish an SSES program for regularly identifying sources of high I/I in the system.
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Establish a program to reduce I/I in situations where I/I results in service problems, such as overflows, building sewer backups, and flows in excess of acceptable levels.
      • Establish and document program for reducing I/I. . .
      • Evaluate the extent to which I/I contributes to overflows. . . and initiate program to reduce I/I
      • Establish budget and assign responsibilities. . .
      • Perform flow monitoring following significant I/I reduction activities. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Make all collection system workers aware of potential hazards, equipment them with gear and training . . .
      • Provide worker training. . .
      • Continue safety program . . .
      • Determine extent to which contractors train their staff. . .
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • Objective, Strategies
    • Objective : Establish procedures for monitoring CMOM Program implementation and initiating program modifications.
      • Track the closing of opportunities for improvement. . .
      • On schedule dictated by MMSD rules, produce a cyclical report. . .
      • Track the implementation of specific strategies and tasks, including deliverables.
  • Tactics, performance measures
    • Tactics:
      • ?
      • ?
    • Performance Measures:
      • ?
      • ?
  • What we will cover in the future
    • Root Cause Failure Analysis process
    • Overflow Response Plan
    • Communications Plan
    • Audit Plan
    • Other?
  • Discussion/Questions
    • Debra Jensen (MMSD)
    • - (414) 225-2143
    • - [email_address]
    • Patrick Obenauf (MMSD)
      • - (414) 277-6362
      • - [email_address]