City Management

Grand Rapids GIS An Organic Deployment West Michigan City Management

Additional Information http://www.ci.grand-rapids.mi.us

GIS Cooperation REGIS Grand Rapids Public

What is GIS?
A means to integrate and visualize your jurisdiction and operations to the point of performing ‘what-if’ analysis.
Starts as a map,
Becomes a window into operations and performance management,
Grows into a virtual model

Why do it?
Equitable (and defendable) delivery of service to neighborhoods
Proactive asset management and rehabilitation
A means for Organizational reform
A means to Standardize operations and procedures
Is recognized as an industry best management practice and supported by national, state, and organizational initiatives (FGDC- Executive Order 12906, www.geodata.gov, Michigan CGI Standards, Government Accounting Office (GAO), APWA, AWWA)

In 24 Months (the technical stuff)
GIS Development of an internal 8.3 SDE Geodatabase
Staffed and Training program in place
Over 70 installations of ArcMAP
CMMS Deployment Citywide
Citywide Address Standardization
Intranet IMS (w/ 110+ secured logins)
Public Inquiry - Central Customer Service
IMS Internet - Oracle/SDE connectivity : G.NET
Crime Analysis and other GIS Solution
Document - Workflow Management Solution

IT-GIS Council (organic)
Flexibility in design and deployment
No Door Stops (things change too rapidly)
Over planning kills IT projects
Expectation management is critical
Champion (singular, not a consensus)
Program (immediate benefits and awareness)

3 Tenets: GIS-IT Program (The Right Tools)
The development of GIS and supporting technologies into a comprehensive strategic management tool to assist in work-culture transformation, strengthen the decision-making processes, reduce operational costs, and provide a return through operational efficiencies.
Interactive Internet tools that assist in supporting the partnership of Community Oriented Government (COG) initiatives thereby aligning citizens, citizen groups, and neighborhood associations, with City operations.
Enhance regional intergovernmental partnerships and technology progression by setting the ‘yardstick’ for progressive government.

VISION and PLAN

The Plan Internet- IMS GIS Data CMMS Document Management Database Cornerstones of Development Technology Solutions

Which was Really... Customer Support E-Government Operations Expert System Integration Data Warehouse Cornerstones of Development Development Integration

The Plan Customer Support E-Government Operations Expert System Integration Data Warehouse Cornerstones of Development Engineering Document Scanning GIS Object-Relational Behavior Address Management Asset Management Distributed Relational Database VisiFlow Document-Workflow Management Metadata Services

The Plan Customer Support E-Government Operations Expert System Integration Data Warehouse Cornerstones of Development Portal Antfarm IMS Public Inquiry Internet - LAN Data Access Customer Service Tools Web-Page Departmental Management Geography Network

The Plan Customer Support E-Government Operations Expert System Integration Data Warehouse Cornerstones of Development OCYF Programs Courts Record Lookup Maps-Antfarm Assessor-Tax-Payment Public Policing Road Closure & Capitol Improvement Internet Mapping

The Plan Customer Support E-Government Operations Expert System Integration Data Warehouse Cornerstones of Development CMMS PermitsPlus Project Management Performance Management CADD

The Plan Customer Support E-Government Operations Expert System Integration Data Warehouse Cornerstones of Development MicroPaver Crime Analysis WaterCAD XP-SWMM

http://ims.ci.grand-rapids.mi.us http://maps.ci.grand-rapids.mi.us

Internet Inquiry Solution

Intranet Inquiry Solution

Customer Service - 311

Workload Review

Asset Management 10-14-03 Inventory Of Assets (Spatially located within GIS with supporting attribution and meta data. ESRI GIS Suite chosen for compatibility with REGIS) Asset Maintenance (Shared Computer Maintenance Management System (CMMS) architecture. Benefit: Transfer and coordination of Work Order activities. Cityworks chosen for Open-Flexibility of deployment/data model and Integration with GIS) Condition of Asset : Operational Modeling (Specific to Operation: Interacts with CMMS and GIS data. MicroPaver: Integrated M&R and Cost referencing with Azteca Cityworks) Project Management (Citywide deployment of Microsoft Project - Project Central. Ability to pull Oracle data from CMMS Project references into .mpp file for conflict viewing) Accounting : Asset Depreciation and Operational Cost-Controls (Accounting currently using straight-line depreciation methods. Integration with CMMS offers ability to perform modified methods. Use of Azteca GASB module- Integrated solution.)

Streets PCI

Engineering Drawing

Being Deployed
Permit Processing and Neighborhood Improvement Integration
Citywide Project Management Tools
YouthNet: Programs Lookup
ProjectNet: Capitol Improvement Projects Online
Mobile Fire and Rescue GIS
Road Closure Management to Internet

Grand Rapids GIS and Associated Tools Operational Management Data Warehousing Document Management/Workflow Tools Data Dissemination & Customer Service Active GIS ArcView/ArcInfo User

Keys to Success
Strategic to all City operations (support)
Communication, Feedback, and Flexibility
Change Management Processes (‘Organic’)
Evolves with City IT Strategic Direction

Questions
Building it was easy….
Next…. Cultural Issues
Organizational Change
Technology Use and Engagement
Next Solutions….
Public Policing
e-Commerce

REGIS Today Cooperative Centralized Architecture

REGIS Tomorrow Federated Agency REGIS Tomorrow Federated Paradigm Hybrid - Distributed Architecture

Normal Phased Progression
GIS is a Map: Users view GIS as a disjointed system for mapping
Analysis Begins: Data quality is a priority and attribute extensions are requested (spatial analysis begins, still not a part of daily operations)
Legacy Integration: Existing operational tools are integrated and legacy data integration is requested (users now see the potential of GIS supporting their operational needs)
Solutions Development: New solutions are developed, purchased, and integrated (users now support GIS as an underlying core technology supporting their operational needs)
Strategic Expansion: Organization strategies are devised expanding GIS technologies integrated with supporting technologies building a framework for eGovernment (GIS becomes a permanent functional part of the organizational culture)

Already in place… already works.
Industry Best Management Practice
Federal and State Direction
Proven technology… already working

City Management

by Jacknickelson on Apr 30, 2010

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City Management — Presentation Transcript