Attachment 6 â€" Business, Technical and Operational ...

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Attachment 6 â€" Business, Technical and Operational ...

  1. 1. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Attachment 6 – Business, Technical and Operational Requirements & Requirements Evaluation Matrix Table of Contents Page 1.0 Understanding Requirements …….…………………………………………………….2 2.0 DOIT System Goals……..………………………………………………………...……..2 3.0 Architecture and Device Support………………………………………………………..3 4.0 Administration Management ……………………………….……………….……...…..3 5.0 Inventory/Asset Tracking …………………….…………………………………….…..3 6.0 Software Distribution ……………………………………………………………….…..3 7.0 Software License Management …………………………………………………….…..4 8.0 Remote Control …………………………………………………………………….…..4 9.0 Patch Management ………………………………………………………………….…4 10.0 Intel Servers / Citrix Environment ………………………………………………….….4 11.0 Appendix A – Requirements Evaluation Matrix………………………………………...5 - 32 RFP # 08ITZ0056 Page 1 of 32
  2. 2. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Enterprise Desktop Management 1.0 Understanding Requirements DOIT currently provides desktop services to 15 executive branch agencies with approximately 1,000 pcs/laptops and terminal services utilizing XenApp (Citrix) with 46 servers in the farm with a client base of 1,900. Over the next year, the XenApp (Citrix farm) is expected to increase to 121 servers with a client base of 3,900. The XenApp (Citrix) servers are utilized to deliver Microsoft Office, Visio, Project, Publisher, Adobe Reader and agency specific applications to the desktops/laptops. DOIT utilizes Microsoft Windows 2000, 2003 server with Active Directory. DOIT desktop and laptop install base utilizes Windows 2000 Pro, Windows XP Pro, Windows Vista operating systems and has a variety of Microsoft and other shrink-wrap products installed; however, a number of State Agencies that will utilize the EDMS product have other network/server operating systems (e.g., Novell, Windows NT Server) and older desktop operating systems (e.g., Windows 95, Windows NT), shrink-wrap software versions and legacy applications. DOIT’s supporting staff is considered “Product Administrators” of the system. Each agency that subscribes to this new service offering will have designated agency Site Administrator(s). The agency “Site Administrator” is the primary technical point of contact with DOIT staff and supports all desktops/laptops and in some cases, their own Intel servers and XenApp (Citrix) environments for their assigned agency. Both DOIT Product and agency System administrators performs all level 1-2 support and relies on the vendor for level 3 escalation. 2.0 DOIT System Goals The EDMS project initiated as the result of the ever expanding deployment of servers, desktops and laptops that require lifecycle management. Lifecycle management is performed at each of the other agencies that have their own technical staff. The tools and processes utilized today solve a limited set local and immediate needs within the organization. DOIT recognizes that with no enterprise standard solution coupled with the shortage of technical resources and lack of and/or insufficient tools, the cost of managing these environments continues to increase and productivity and customer satisfaction decreases. DOIT wishes to acquire an EDMS product to provide a cost-effective enterprise solution. The solution must be capable to manage the lifecycle for desktops, laptops, network printers, Intel servers and XenApp (Citrix) Farm environments in a centralized and de-centralized environment. The solution must provide hardware and software asset inventory, software packaging/distribution, patch management, remote control, hardware management, software license management/compliance, data/settings migration, security configuration management, and policy management. A wide range of support for various hardware devices, networking operating systems, server and desktop operating systems, Microsoft and shrink-wrap software support will be required to adequately support the organization. RFP # 08ITZ0056 Page 2 of 32
  3. 3. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 3.0 Architecture and Device Support This section will detail: 1. The operating systems that the product supports. 2. The type of database utilized by the product to provide a comprehensive Enterprise Desktop Management Solution. 3. The devices that the product supports and in what manner they are supported. 4.0 Administration Management This section will detail: 1. How the product is administered. 2. How the hierarchal structure of the state is addressed and maintained. 3. How delegation to state agency administrators of the various products comprising the Desktop Management is performed. 4. How the actual tasks are performed on the devices. 5.0 Inventory/Asset Tracking This section will detail: 1. What data comprises the inventory solution 2. How is the inventory built and maintained. 3. How the inventory is imported into the solution 4. How the data is exported from the solution. 6.0 Software Distribution This section will detail: 1. The methodology the software packages are distributed. 2. Integration of the product with the various Directory services utilized by the State. 3. The ability of the solution to create customizable software packages. 4. The ability of the solution to distribute packages in a environment where network connectivity loss can occur. 5. The methodology used to create the software packages. RFP # 08ITZ0056 Page 3 of 32
  4. 4. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 7.0 Software License Management/Compliance This section will detail: 1. The solution utilized to maintain a comprehensive licensing solution including package name and associated attributes the software itself. These attributes include but not limited to version information, purchase information, site licensing, and compliance reporting.. 8.0 Remote Control This section will detail: 1. The solution utilized to remote control a managed or unmanaged device. 2. The methodology used to perform the remote control operation. 3. The requirements description provided the administrator and device user. 9.0 Patch Management This section will detail: 1. The scope of the patch management solution (Microsoft products, 3rd party products) 2. The reports provided by the patch management piece. 10.0 Intel Servers / Citrix Environment This section will detail: 1. How the solution will operate in a Citrix environment. 2. The solutions capability to integrate into a Citrix farm. 3. The solutions capability to create and manage Citrix farms. RFP # 08ITZ0056 Page 4 of 32
  5. 5. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 11.0 Appendix A - Requirements Evaluation Matrix Instructions This Requirements Evaluation Matrix (REM) serves as a tool for the vendor to determine how their products and services map to the DOIT project requirements. The document also assists the vendor in identifying potential gaps which can be addressed in the RFP response (e.g. Project Plan, Alternate Proposals.) The vendor will self score their products and services against each requirement. This is equivalent to a gap analysis and the resulting due diligence will be used by the evaluation team. Explain answers, provide alternatives: For each requirement vendor will provide evidence or details under “Vendor Notes (Mandatory)” on how they can or can not satisfy the requirement. It is unacceptable to state comments like, “The system does/does not support this requirement.” Rather explain how, where, why the system does or does not support. For instance, a requirement may state “Must be a static IP address” and the vendor scores this with a zero (0) because experience shows the requirement should be “DHCP”. It would be useful to state the reasoning or alternatives for a requirement. The REM values for each column are as follows: Key – Maps to the requirement key in the requirements specification (attachment 6). Requirement Description – A brief description (but not complete) of the requirement. This column is to aide both vendor and evaluator. Refer to the Requirements Specification for the full and de facto definition. Priority – Required=REQ, Optional=OPT (same value as in requirement specification.) Screen Shot – Required=REQ, Optional=OPT. Screen shot must be labelled with the Major heading of the requirement and the column number. An acceptable heading for a screen shot is “Inventory asset and Tracking 26” Vendor Score – values will be 3 to 0 (Vendor can not provide a different set of values or redefine the meaning of these values.) 3 – Exceeds Minimum Requirement in Vendor Product and Service Offerings 2 – Meets Specifications in Vendor Product and Service Offerings. 1 – Will be Supported in Vendor Product and Service Offerings and will be released in the next 6 to 9 months 0 – Not Supported and No Interest to Support Vendor Notes (Mandatory) – elaboration on self-scores by stating how vendor satisfies or can substantiate requirement. Explain How, Why, Where, product, version, release date, etc. on how you satisfy the requirement. Possible response examples that may be satisfactory are: 1) This Requirements Description is currently satisfied in <product x>, version y.y; 2) This feature is currently under development for <product x>, version y.y and is expected to be released dd-MMM-yyyy; 3) Our team has performed a comparable <industry sector> implementation that …. Additional Points ♦ Vendor must provide a response even for requirements tagged with a Priority of optional or responsibility of not the vendor. ♦ An incomplete or unsatisfactory response for any line will receive a vendor score of zero (0). ♦ Responses within the REM are subject to Sections 3.3.3 to 3.3.6 of the Request for Proposal (RFP) regarding Benchmarking. ♦ Do not add rows or columns to any of the tables. Text submitted outside of the Vendor Score or Notes boxes will not be considered. ♦ Start the requirements gap analysis early in the proposal process because this effort will provide your proposal team with critical knowledge that will assist with response development. ♦ HINT: The mandatory vendor notes are very important and a heavily weighted-component of the REM score. Proposals with a REM that is self-scored high but has poor or little explanation will most likely score lower than other proposals with thorough and complete explanations. RFP # 08ITZ0056 Page 5 of 32
  6. 6. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Section 3.0 Architecture and Device Support A B C D E F ITEM Category Requirements Priority Screen Vendor Vendor Notes (Mandatory) # Description Shot Score 1 Architecture Operating systems REQ OPT and Device for servers to Support support the product must support Windows 2003 Server 2 Architecture Database for REQ OPT and Device product CMDB Support must support SQL 2005 3 Architecture CMDB database REQ OPT and Device must be open Support sourced 4 Architecture Ability to export all REQ OPT and Device or selected Support inventory data from the CMDB database utilizing common data formats and/or APIs 5 Architecture Ability to import all REQ OPT and Device or selected Support inventory data to the CMDB database utilizing common formats and or/APIs RFP # 08ITZ0056 Page 6 of 32
  7. 7. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 6 Architecture Ability for REQ OPT and Device managed devices Support include inventory scanning, software distribution, patch management and remote control for:  Intel Servers 7 Architecture Ability for REQ OPT and Device managed devices Support include inventory scanning, software distribution, patch management and remote control for:  Desktops 8 Architecture Ability for REQ OPT and Device managed devices Support include inventory scanning, software distribution, patch management and remote control for:  Laptops 9 Architecture Ability for non- REQ OPT and Device managed devices Support for inventory scanning include the following:  Networked Printers RFP # 08ITZ0056 Page 7 of 32
  8. 8. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 10 Architecture Product must REQ OPT and Device support node Support operating systems for inventory scanning, software distribution, patch management, and remote control for the following: Desktop/Laptops:  Windows 2000  Windows XP  Windows Vista (32 bit) 11 Architecture Product must REQ OPT and Device support node Support operating systems for inventory scanning, software distribution, patch management, and remote control for the following: Intel Servers:  Windows 2000  Windows 2003 (32 bit)  Windows 2003 (64 bit) RFP # 08ITZ0056 Page 8 of 32
  9. 9. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Section 4.0 Administration Management A B C D E F ITEM Category Requirements Priority Screen Vendor Vendor Notes (Mandatory) # Description Shot Score 12 Administration Product provides web OPT OPT Management based management console 13 Administration Product provides 32- REQ REQ Management bit based management console 14 Administration Web based REQ OPT Management administration console is supported by Internet Explorer version IE 6 15 Administration Web based OPT OPT Management administration console is supported by Internet Explorer version IE 7 RFP # 08ITZ0056 Page 9 of 32
  10. 10. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 16 Administration Provide method that REQ REQ Management allows separation of State agencies while utilizing a hierarchal tree structure with delegated administration capabilities and the ability to rollup inventory to the master CMDB database without requiring additional database server for each agency. 17 Administration Provide method that OPT OPT Management allows separation of State agencies while utilizing a hierarchal tree structure with delegated administration capabilities and the ability to rollup inventory to the master CMDB database whereas providing additional servers is optional. 18 Administration Ability to report on all REQ OPT Management state agency inventory information at the enterprise level RFP # 08ITZ0056 Page 10 of 32
  11. 11. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 19 Administration Ability to push new REQ OPT Management tasks to clients for updates 20 Administration Ability to pull new REQ OPT Management tasks for client updates 21 Administration Ability to receive new OPT OPT Management tasks by client initiation 22 Administration Ability for client to REQ OPT Management receive new tasks on demand (from console) 23 Administration Ability to distribute REQ OPT Management and remove software by policy group definition 24 Administration Product provides OPT OPT Management multiple methods capability to deploy the agent without visiting the device to install the agent RFP # 08ITZ0056 Page 11 of 32
  12. 12. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Section 5.0 Inventory/Asset Tracking A B C D E F ITEM Category Requirements Priority Screen Vendor Vendor Notes (Mandatory) # Description Shot Score 25 Inventory/Asset Product allows to add REQ REQ Tracking manual entries to track other assets via administrator defined fields (e.g., monitors, asset tags, blackberries) 26 Inventory/Asset Product captures REQ REQ Tracking hardware information for Desktops, Laptops and Intel Servers 27 Inventory/Asset Product captures and REQ REQ Tracking records software information that is installed on Desktops, Laptops and Intel Servers 28 Inventory/Asset Product provides a REQ OPT Tracking method to auto discover and report on system information for managed devices (Desktops, Laptops, Intel Servers) 29 Inventory/Asset Product provides a OPT OPT Tracking method to auto discover and report on system information for non- managed devices (Network Printers). RFP # 08ITZ0056 Page 12 of 32
  13. 13. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 30 Inventory/Asset Ability to collect and OPT OPT Tracking record Registry information 31 Inventory/Asset Ability to collect and OPT OPT Tracking record exhaustive list of administrator defined files 32 Inventory/Asset Product must allow REQ OPT Tracking for on demand option to collect information 33 Inventory/Asset Ability to schedule REQ REQ Tracking information collection 34 Inventory/Asset Ability to allow an OPT OPT Tracking administrator to collect information based on an event (e.g. – login) 35 Inventory/Asset Product provides pre- REQ REQ Tracking defined reports for hardware, software, patches 36 Inventory/Asset Ability to provide OPT OPT Tracking historical reporting 37 Inventory/Asset Ability to provide up- REQ OPT Tracking to-date reporting information based on last scan 38 Inventory/Asset Ability to provide text- REQ OPT Tracking base reports 39 Inventory/Asset Ability to customize REQ OPT Tracking reports 40 Inventory/Asset Ability to easily create OPT OPT Tracking ad-hoc reports from wizard 41 Inventory/Asset Ability to export data REQ OPT Tracking to common formats RFP # 08ITZ0056 Page 13 of 32
  14. 14. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 42 Inventory/Asset Ability to build OPT OPT Tracking customized reports and queries that can be distributed via a URL link 43 Inventory/Asset Ability to provide OPT OPT Tracking graphical reports 44 Inventory/Asset Ability to scan and OPT OPT Tracking capture information for plug and play devices 45 Inventory/Asset Ability to scan and OPT OPT Tracking capture information for USB devices 46 Inventory/Asset Ability to scan and OPT OPT Tracking capture information for Fire wire devices 47 Inventory/Asset Ability to capture OPT OPT Tracking information from bar code scanner RFP # 08ITZ0056 Page 14 of 32
  15. 15. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Section 6.0 Software Distribution A B C D E F ITEM Category Requirements Priority Screen Vendor Vendor Notes (Mandatory) # Description Shot Score 48 Software Ability to REQ OPT Distribution distribute software utilizing policy-based methods 49 Software Ability to target REQ OPT Distribution software distribution based on group membership (e.g. – all users in the Marketing Unit will get X, Y, Z installed on their device) 50 Software Product REQ OPT Distribution integrates with Microsoft, Active Directory without requiring schema extension or cloning/adding directory services 51 Software Product REQ OPT Distribution integrates with Novell, NDS without requiring schema extension or cloning/adding directory services RFP # 08ITZ0056 Page 15 of 32
  16. 16. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 52 Software Product OPT OPT Distribution integrates with Microsoft, NT Directory without requiring schema extension or cloning/adding directory services 53 Software Ability to REQ OPT Distribution distribute MSI Files 54 Software Ability to create REQ OPT Distribution and deploy custom installations 55 Software Ability to perform REQ OPT Distribution snapshots and deploy 56 Software Ability to detect a REQ OPT Distribution network disconnect while installing 57 Software Ability to restart REQ OPT Distribution tasks (checkpoint restarts) where they left off if there is a disconnect (interruption of tasks being performed) 58 Software Ability to throttle OPT OPT Distribution back to give Priority to other traffic 59 Software Ability to uninstall REQ OPT Distribution software and files RFP # 08ITZ0056 Page 16 of 32
  17. 17. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 60 Software Ability to OPT OPT Distribution designate unauthorized software and remove if installed 61 Software Ability to OPT OPT Distribution designate unauthorized files and remove if found 62 Software Ability to rollback REQ OPT Distribution to perform a recovery from a software installation 63 Software Ability to repair OPT OPT Distribution applications (self- healing) 64 Software Ability to push a REQ REQ Distribution software installation 65 Software Ability to pull a REQ OPT Distribution software installation 66 Software Ability to REQ OPT Distribution schedule a software installation by date/time as defined by the administrator 67 Software Ability to REQ OPT Distribution schedule a software installation based on an event defined by the Administrator RFP # 08ITZ0056 Page 17 of 32
  18. 18. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 68 Software Ability for REQ OPT Distribution software installations and removals for missed scheduled events 69 Software Ability to specify REQ REQ Distribution hardware dependencies 70 Software Ability to specify REQ REQ Distribution software dependencies 71 Software Ability to specify OPT OPT Distribution package dependencies 72 Software Ability to perform REQ OPT Distribution snapshots and customize snapshots prior to deploying 73 Software Wizard based OPT OPT Distribution transform build to customize MSI installations without scripting knowledge 74 Software Product provides OPT OPT Distribution wizard based scripting 75 Software Product provides OPT OPT Distribution a single interface within the management console to build software distribution packages RFP # 08ITZ0056 Page 18 of 32
  19. 19. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 76 Software Product provides OPT OPT Distribution the ability to convert setup exe’s to MSI’s 77 Software Product provides OPT OPT Distribution the ability to edit MSIs from within the management console 78 Software USM (User State REQ OPT Distribution Migration) – Ability to detect and save current user environment and migrate to a new computer RFP # 08ITZ0056 Page 19 of 32
  20. 20. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Section 7.0 Software License Management A B C D E F ITEM Category Requirements Prior Screen Vendor Vendor Notes (Mandatory) # Description ity Shot Score 79 Software License Ability to capture REQ REQ Management and record the software product name 80 Software License Ability to capture REQ REQ Management and record software version information 81 Software License Ability to capture REQ REQ Management and record serial number/CD Key 82 Software License Ability record OPT OPT Management contract information 83 Software License Ability to record OPT OPT Management purchase order information 84 Software License Ability to record OPT OPT Management license price 85 Software License Ability to record REQ REQ Management license expiration date 86 Software License Ability to record REQ REQ Management maintenance expiration date 87 Software License Ability to track REQ REQ Management per-seat licenses RFP # 08ITZ0056 Page 20 of 32
  21. 21. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 88 Software License Ability to track OPT OPT Management per-concurrent licenses 89 Software License Ability to track REQ REQ Management site licenses 90 Software License Ability to track OPT OPT Management frequency of application usage 91 Software License Ability to support OPT OPT Management downgraded license borrowing 92 Software License Ability to alert OPT OPT Management when organization is no longer in compliance 93 Software License Ability to alert via OPT OPT Management email when organization is no longer in compliance 94 Software License Ability to report OPT OPT Management impact (before installation or removal) 95 Software License Ability to produce OPT OPT Management reports on software by vendor 96 Software License Ability to produce OPT REQ Management reports on contract information RFP # 08ITZ0056 Page 21 of 32
  22. 22. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 97 Software License Ability to produce REQ REQ Management reports on software installed on a specific computer 98 Software License Ability to produce REQ REQ Management reports on software installed on a predefined group of computers 99 Software License Ability to produce REQ OPT Management reports on devices based on ad-hoc queries 100 Software License Product provides REQ REQ Management pre-define reports 101 Software License Ability to report OPT OPT Management historical information for licenses 102 Software License Ability to produce REQ OPT Management reports on- demand based on last inventory scan 103 Software License Ability to produce REQ REQ Management text-base reports for license management 104 Software License Ability to OPT OPT Management customize reports regarding license information that is captured 105 Software License Ability to export OPT OPT Management data that is captured to common data formats RFP # 08ITZ0056 Page 22 of 32
  23. 23. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 106 Software License Ability to create OPT OPT Management graphical reports on licensing information data RFP # 08ITZ0056 Page 23 of 32
  24. 24. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Section 8.0 Remote Control A B C D E F ITEM Category Requirements Prior Screen Vendor Vendor Notes (Mandatory) # Description ity Shot Score 107 Remote Control Remote control REQ REQ must be integrated into the management console 108 Remote Control Ability to remote REQ OPT control desktops from the management console 109 Remote Control Ability to remote REQ OPT control laptops from the management console 110 Remote Control Ability to remote REQ OPT control Intel servers from the management console 111 Remote Control Ability to log REQ REQ remote control session 112 Ability to OPT OPT Remote Control selectively permit what applications the remote administrator can see on the end- users desktop or whole desktop while performing a remote control session RFP # 08ITZ0056 Page 24 of 32
  25. 25. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 113 Remote Control Ability to take REQ OPT control without blanking the end- users screen 114 Remote Control Ability to take OPT OPT control the end- users desktop and blank out the screen 115 Remote Control Ability to require REQ OPT end-users acceptance to allow for a remote control session to begin 116 Remote Control Ability to chat REQ OPT with the end-user during a remote control session 117 Remote Control Ability to transfer REQ OPT files to end-user’s device (desktops, laptops and Intel servers) 118 Remote Control Ability to reboot REQ OPT desktops, laptops, and Intel servers during a remote control session RFP # 08ITZ0056 Page 25 of 32
  26. 26. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Section 9.0 Patch Management A B C D E F ITEM Category Requirements Prior Screen Vendor Vendor Notes (Mandatory) # Description ity Shot Score 119 Patch Ability to patch REQ OPT Management Microsoft windows operating systems on desktops, laptops, and Intel servers 120 Patch Ability to patch REQ OPT Management Microsoft Office applications on desktops, laptops, and Intel servers 121 Patch Ability to patch OPT OPT Management third party applications on desktops, laptops and Intel servers 122 Patch Ability to patch OPT OPT Management custom applications on desktops, laptops and Intel servers 123 Patch Ability to perform REQ REQ Management vulnerability assessments for Microsoft family of products RFP # 08ITZ0056 Page 26 of 32
  27. 27. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 124 Patch Ability to report OPT OPT Management historical information 125 Patch Ability to produce OPT OPT Management reports based on last scan 126 Patch Ability to create REQ REQ Management text-base reports 127 Patch Ability to create REQ OPT Management customized reports 128 Patch Ability to export OPT OPT Management data that is captured to common data formats 129 Patch Ability to create REQ OPT Management graphical reports RFP # 08ITZ0056 Page 27 of 32
  28. 28. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System Section 10.0 Intel Servers / Citrix Environment A B C D E F ITEM Category Requirements Prior Screen Vendor Score Vendor Notes (Mandatory) # Description ity Shot 130 Intel Servers and Ability to produce REQ OPT Citrix Environment hardware independent bare metal server operating system installation and system configurations. The configurations must include:  File/Registry Permission Settings  Syslog Configurations  Registry Adds/Changes/D eletes User Group Adds/Changes/D eletes  Partitioning of hard drive  Role base server configuration  Local Audit Policies RFP # 08ITZ0056 Page 28 of 32
  29. 29. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 131 Intel Servers / Citrix All installations and REQ OPT Environment configuration settings are “role based” not “task based.” Configuration synchronization is based on that role 132 Intel Servers/ Citrix Ability to install the REQ OPT Environment following:  Hardware drivers  OS service packs  OS Patches  Citrix Presentation Server  Citrix Presentation Server Patches 133 Intel Servers/ Citrix Ability to perform REQ OPT Environment application installations and publishing to the Citrix farm with no manual scripting requirements 134 Intel Servers/ Citrix Ability to perform REQ OPT Environment Citrix farm Join’s and Unjoin’s RFP # 08ITZ0056 Page 29 of 32
  30. 30. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 135 Intel Servers/ Citrix Ability to perform REQ OPT Environment application packaging with recognition of user specific or server specific components (e.g., Registry values, DLL Versions, existence of a file, etc.) 136 Intel Servers/ Citrix Ability to customize REQ OPT Environment an installation package to perform modifications to:  Registry  NTFS  Audit Policy  Registry permissions 137 Intel Servers/ Citrix Ability to perform REQ OPT Environment software and/or patch installation roll-backs from the management console 138 Intel Servers/ Citrix Ability to REQ OPT Environment automatically notify users before deploying installs, patches, and logging them off after a set period of time RFP # 08ITZ0056 Page 30 of 32
  31. 31. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 139 Intel Servers/Citrix Ability to schedule REQ OPT Environment installs or patches to occur during a set range of hours so as not to interfere with users (e.g., weekend installs) 140 Intel Servers/ Citrix Ability to automate REQ OPT Environment the enabling of logins after an installation of a patch or software package 141 Intel Servers/ Citrix Ability to export the REQ OPT Environment configuration of a Citrix server so that configuration can be imported into another server and produce an exact replica 142 Intel Servers/ Citrix Ability to REQ OPT Environment automatically log and report on software configuration / change management activities in the Citrix Presentation Server farm and present that information in a report RFP # 08ITZ0056 Page 31 of 32
  32. 32. State of Connecticut Department of Information Technology Request for Proposals – Enterprise Desktop Management System 143 Intel Servers/ Citrix Product has a simple REQ OPT Environment to use wizard based scripting solution that can perform changes to a large variety of system components (e.g., print drivers, registry, file mappings, printer mappings, NTFS permissions) 144 Intel Servers/ Citrix Ability to provide role REQ OPT Environment based granular administration assignments within the console 145 Intel Servers and Ability to historically OPT OPT Citrix Environment report on application usage per user or per server RFP # 08ITZ0056 Page 32 of 32

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