Άκης Παπασταμούλης, Technology Sales Consultant, Oracle Hellas

Oracle Business Intelligence Solutions in Public Sector Akis Papastamoulis Technology Sales Consultant

Agenda
About Oracle
Key Characteristics of Business Intelligence in Public Sector
Oracle’s Business Intelligence & Performance Management solution
Results Achieved by Oracle Customers
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Oracle Corporation
World’s largest enterprise software vendor
$18 billion revenue, FY07
300,000 global customers
37,500 applications customers
53,500 fusion middleware customers
74,000 employees; 7,500 support personnel
19,500 partners
9,100 Independent Software Vendors (ISVs)
Operating in 145 Countries

Leader in Key Markets
Enterprise Performance Management
Database
Database share on Linux
Supply Chain Management
CRM
Retail
Communications
Human Capital Management
Financial services
Public sector
Professional services

Agenda
About Oracle

Business Intelligence in Public Sector
To measure, manage and report on performance
Logistics
Policy formulation
Planning & budgeting
Statutory reporting & Best Value
An aid to joined up government to improve service
Public Information
Inter-agency liaison (Single view of citizen)
To explore hidden relationships in data
disease surveillance & public health
identifying tax fraud and money laundering
homeland security
crime prevention

Performance Measurement
Many different government departments contribute to the overall service provided to citizens
Governments organised and managed by department or agency – judiciary, law enforcement, social services, treasury, transport…..
But….performance measurement required is focused on service provided to citizens
process follow structure Performance measures process horizontal centred Service provision (environment, health and safety, integrated transport, fraud detection) Vertical centred department structure

Need for performance measurement is everywhere in public sector Decrease costs Improve service to citizens Optimise processes Increase voter satisfaction Risk Management
Optimize capacity and resource usage
Benchmark service costs & quality
Assess supplier performance
Measure levels of service and optimize
Predict and prevent capacity bottlenecks
Improve processes to service citizens
Complex demand planning
Create budgets, and monitor performance
Monitor compliance
Assess what factors drive voter satisfaction
Monitor voter satisfaction
Manage risks of impact of policy
Assess cause and effect of implementing policy

Agenda
About Oracle

Oracle’s EPM System Vision Focus on Today and Plan for Tomorrow
Link strategic goals to operational decisions
Integrates all management processes
Deliver consistent, reliable insights to drive action
Lower costs and reduces system complexity
Single version of the truth
Insight Performance Action Set Goals Plan Monitor Analyze Report Align

Oracle’s Enterprise Performance Management System EPM Workspace OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP Fusion Middleware Business Intelligence Foundation BI Applications Performance Management Applications

Pervasive Information Access Through a Unified BI Foundation BI Applications OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP Fusion Middleware Business Intelligence Foundation BI Applications Performance Management Applications EPM WORKSPACE Web Alerts Office Mobile Desktop Search

Hot-Pluggable with Existing IT Investments Oracle Kerberos iPlanet MSFT AD Novell Custom Others... Oracle Data Integrator (Sunopsis) Oracle Warehouse Builder Informatica Ascential Others... Any JSR 168 Portal Oracle Data Mining, SPSS, SAS Oracle EBS, Siebel, SAP, PeopleSoft, JD Edwards… Excel, Outlook, Lotus Notes... Oracle Enterprise Performance Management System Oracle Business Intelligence Foundation PORTALS DATA MINING APPLICATIONS DESKTOP TOOLS SECURITY DATA ACCESS DATA INTEGRATION Oracle RDBMS Oracle OLAP Option Microsoft SQL Server Microsoft Analysis Services IBM DB2 Teradata Essbase SAP BW XML, Excel, Text

Leverages Fusion Middleware OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Business Process OLAP EPM Workspace Business Intelligence Foundation BI Applications Performance Management Applications Excel XML SOA FUSION MIDDLEWARE Data Quality Data Integration MDM Identity Management Content Management Business Process Management

Market Leading Performance Management Applications BI Applications OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP PERFORMANCE MANAGEMENT APPLICATIONS Strategy Management Business Planning Profitability Management Financial Reporting & Compliance EPM Workspace Fusion Middleware Business Intelligence Foundation BI Applications

Oracle’s Hyperion Financial Management
FEATURES
Simple to Customize
Easy to Integrate
Financial Data Quality
Complete Audit Trails
Flexible Workflow
Powerful Reporting
Finance Owned & Operated
BENEFITS
Confidence in the Numbers
Reduce Cycle Time
Automate Collection & Validation
Lower Cost of Compliance
Speed and Agility
#1 Financial Consolidation, Reporting and Analysis FINANCIAL REPORTING, CONSOLIDATION, AND ANALYSIS SOLUTION FOR GOVERNMENT

Oracle’s Hyperion Planning
FEATURES
Strategic Planning
Modeling & Simulation
What-if Analysis
Excel Integration
Enterprise Collaboration
Native Reporting & Analysis
BENEFITS
Speed
Accuracy
Align finance and operations
Accountability
Visibility to past, current and future business performance
PERFORMANCE-BASED BUDGETING SOLUTION FOR GOVERNMENT #1 Planning & Budgeting Applications

Comprehensive BI Applications OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP Sales Svcs. Mktg. Order Mgmt. BI APPLICATIONS Supply Chain HR Finance Contact Center EPM Workspace Fusion Middleware Business Intelligence Foundation Performance Management Applications

Focus: Business Intelligence Applications Make Better Operational Decisions with Improved Visibility
Hundreds of pre-built operational dashboards, reports and alerts
Embedded best practice calculations & key performance indicators by role
Analytic workflows to drive best actions
Business domains:
Citizens Service HCM Finance Supply Chain Order Mgmt Contact Center Marketing

Example: Oracle Public Sector Case Analytics Prebuilt ETL to extract data from over 3,000 operational tables and load it into the DW, sourced from Siebel CRM systems, and other sources 1 Public Sector Case Analytics utilizes ETL routines that extract data from 2,000+ operational tables and load it into 3 star-schemas available for immediate analysis 2 Pre-mapped metadata, defining real-time access to analytical and operational sources, embedded best practice calculations and metrics for the Case Worker & Dept Mgr 3 A “best practice” library of over 150 prebuilt role-based intelligence dashboards, reports and alerts for Case Managers, Investigators and Benefits Analysts 4 Business Analytics Warehouse
Presentation Layer
Logical Business Model
Physical Sources

Highly Scalable BI Foundation BUSINESS INTELLIGENCE FOUNDATION Essbase BI Server Common Enterprise Information Model EPM Workspace OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Business Process OLAP Fusion Middleware BI Applications Performance Management Applications EPM Workspace Excel XML

Common Enterprise Information Model Enables Consistency, Security, Reuse, Flexibility Role-Based Views of the Information Relevant to the User Consistent Definition of Business Measures, Metrics, Calculations Model Once, Deploy Everywhere Across Any Data Sources
User roles, preferences
Simplified view
Logical SQL interface
PRESENTATION LAYER
Dimensions
Hierarchies
Measures
Calculations
Aggregation Rules
Time Series
SEMANTIC OBJECT LAYER PHYSICAL LAYER
Map Physical Data
Connections
Schema

Oracle BI Server Simplified, Powerful, Intelligence Across Sources
Simplified Business Model View
Advanced Calculation and Integration Engine
Intelligent Request Generation and Optimized, Distributed Data Access
Mission Critical Scalability and Performance
Foundation for all OBIEE Presentation Services
OPEN SQL INTERFACE ORACLE BI EE PRESENTATION SERVICES OTHER THIRD PARTY TOOLS ORACLE BI SERVER
Native RDBMS
Oracle
SQL Server
DB2
Teradata
ODBC
Multi-dimensional
XMLA
Oracle OLAP Option
MS Analysis Services
SAP BW
Other
XML,
Excel
Text
Simplified Business View
Unified Metadata
Intelligent Caching
Advanced Calculations
Aggregate Navigation & Creation
Federated Query and Integration
Optimized SQL / Function Shipping

Oracle’s Hyperion Essbase Speed of Thought Analytics
Superior Tools for the Business User
Broadest Analytic Functionality
“ Speed of Thought” Response
Richest Business User Experience
Superior Calculation Power
Comprehensive Library of Functions
Extensive Financial and Time Intelligence
Optimized Storage
Enterprise scale Forward Looking Applications
Premium Performance
Most Highly Advanced Calculation Engine Best Custom Analytic Environment

Oracle BI Enterprise Edition Plus Best in Class, Business User Tools
Integrated Security, User Management, Personalization
Multidimensional Calculation and Integration Engine
Intelligent Request Generation and Optimized Data Access Services
COMMON ENTERPRISE INFORMATION MODEL EPM WORKSPACE Desktop Gadgets Ad-hoc Analysis Interactive Dashboards Search Proactive Detection & Alerts MS Office & Outlook Integration Disconnect & Mobile Analytics Reporting & Publishing OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP

EPM & BI Customers – Public Sector Public Services Welfare Defense Security Local Government Healthcare Services for the taxes Communication

Agenda
About Oracle

The Department of Health of the State of Veracruz Unifies Information in a Robust Flexible Platform
COMPANY OVERVIEW
Includes 52 hospitals and 743 external healthcare units, designed to promote protection of the health of the state’s four million citizens
Industry: Healthcare
Employees: 21400
Revenue: US $350 million
CHALLENGES/OPPORTUNITIES
Unify information systems in a robust, high availability platform that helps improve health services
Establish an easily accessed, standardized, and homogeneous database to process large volumes of information
Centralize information to distribute it quickly and efficiently to various areas of planning and medical care
Provide performance indicators for hospital care, to improve decision making by management
Generate statistical reports of up-to-date information, online and in real time, to develop public health policies
Optimize the hospitals’ operating efficiency to improve care
SOLUTIONS
Oracle Database Enterprise Edition
Oracle Warehouse Builder
Oracle Fusion Middleware
Oracle Business Intelligence
CUSTOMER PERSPECTIVE “ The flexibility that Oracle Business Intelligence provides is unique, allowing us to align ourselves in a strategic way to our institution’s goals. It also provides greater advantages because of its cost benefits.” – Jaime Flores Peña, Deputy Director of Health Innovation and Information, The Department of Health of the State of Veracruz
RESULTS
Integrated 10 information systems in a robust, high-availability, rapid-access platform with Oracle Database
Centralized information in a robust and homogeneous database with the help of Oracle Warehouse Builder
Used Oracle Business Intelligence to generate personalized reports, facilitating analysis of public health policies
Reduced time needed for the monthly evaluation of hospital care performance from one month to one day
Reduced time needed to update 224 files of basic information from municipalities, jurisdictions, and the state from six months to a monthly online process
Reduced response time providing critical information to the areas of planning and medical care from three days to two hours, improving operating efficiency
Guaranteed real-time visibility of the exact figures for daily hospital occupancy, improving medical services
Developed 106 variables and 94 diagnostic indicators of health in the state, supporting decision making related to new public health programs

Norwegian Directorate of Taxes Improves Efficiency Collecting Taxes and Duties
COMPANY OVERVIEW
The Norwegian Directorate of Taxes ensures that the nation’s taxes are collected and designated correctly and maintains an accurate, up-to-date national population registry
Industry: Public Sector
Employees: 5000 to 10000
Revenue: US $31,4 million
CHALLENGES/OPPORTUNITIES
Eradicate lack of integration between different source systems
Protect sensitive data and personal details in accordance with strict government requirements regarding security and personal protection
Acquire a more powerful data warehouse to manage and accommodate massive volumes of data
SOLUTIONS
Oracle Database
Oracle Application Server
Oracle Warehouse Builder
Oracle Workflow
Oracle Business Intelligence
CUSTOMER PERSPECTIVE “ We are surrounded by a sea of data. But it is only when we use tools that put this data in context—which Oracle technology enables us to do—that it is of value to us and allows us to work more efficiently.” Solveig Dalene, Project Manager, Norwegian Directorate of Taxes
RESULTS
Established a new data warehouse based on Oracle Database 10g, Oracle Application Server, and Oracle Warehouse Builder, creating a basic infrastructure capable accommodating future growth and needs
Provide auditors and collectors with a better, more integrated foundation for making decisions about taxes owed
Used the development tools in Oracle Warehouse Builder, Oracle Designer, and Oracle Workflow to ease future upgrades, enhance stability, and maximize functionality
Simplified reporting with Oracle Business Intelligence
Eased the tax designation and collection work of more than 100 users
Created a system capable of managing 4 terabytes of data while simultaneously ensuring the security and privacy of the information

The Oracle Difference Only Oracle…
Provides all key components – database, middleware, and applications, all based on open standards – to transform your organization
Offers a completely open and standard-based business intelligence solution covering support processes as well as core public action processes
Is the market leader in the Public Sector, and Public Sector is Oracle’s largest customer base

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Άκης Παπασταμούλης, Technology Sales Consultant, Oracle Hellas

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