Oracle Business Intelligence Solutions in Public Sector   Akis Papastamoulis Technology Sales Consultant
Agenda <ul><li>About Oracle </li></ul><ul><li>Key Characteristics of Business Intelligence in Public Sector </li></ul><ul>...
Oracle Corporation <ul><li>World’s largest enterprise software vendor </li></ul><ul><li>$18 billion revenue, FY07 </li></u...
Leader in Key Markets <ul><li>Enterprise Performance Management </li></ul><ul><li>Database </li></ul><ul><li>Database shar...
Agenda <ul><li>About Oracle </li></ul><ul><li>Key Characteristics of Business Intelligence in Public Sector </li></ul><ul>...
Business Intelligence in Public Sector <ul><li>To measure, manage and report on performance </li></ul><ul><ul><li>Logistic...
Performance Measurement <ul><li>Many different government departments contribute to the overall service provided to citize...
Need for performance measurement is everywhere in public sector Decrease costs Improve service to citizens Optimise proces...
Agenda <ul><li>About Oracle </li></ul><ul><li>Key Characteristics of Business Intelligence in Public Sector </li></ul><ul>...
Oracle’s EPM System Vision Focus on Today and Plan for Tomorrow <ul><li>Link strategic goals to operational decisions </li...
Oracle’s Enterprise Performance Management System EPM Workspace OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, S...
Pervasive  Information Access  Through a Unified BI Foundation  BI Applications OLTP & ODS Systems Data Warehouse Data Mar...
Hot-Pluggable  with Existing IT Investments Oracle Kerberos iPlanet MSFT AD Novell Custom  Others... Oracle Data Integrato...
Leverages Fusion Middleware OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Business P...
Market Leading Performance Management Applications BI Applications OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle...
Oracle’s Hyperion Financial Management <ul><li>FEATURES </li></ul><ul><li>Simple to Customize </li></ul><ul><li>Easy to In...
Oracle’s Hyperion Planning <ul><li>FEATURES </li></ul><ul><li>Strategic Planning </li></ul><ul><li>Modeling & Simulation <...
Comprehensive BI Applications OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XM...
Focus:   Business Intelligence Applications   Make Better Operational Decisions with Improved Visibility <ul><li>Hundreds ...
Example: Oracle Public Sector Case Analytics Prebuilt ETL to extract data from over 3,000 operational tables and load it i...
Highly Scalable BI Foundation BUSINESS INTELLIGENCE FOUNDATION Essbase BI Server Common Enterprise Information Model EPM W...
Common Enterprise Information Model Enables Consistency, Security, Reuse, Flexibility Role-Based Views of the Information ...
Oracle BI Server Simplified, Powerful, Intelligence Across Sources <ul><li>Simplified Business Model View </li></ul><ul><l...
Oracle’s Hyperion Essbase  Speed of Thought Analytics <ul><li>Superior Tools for the Business User </li></ul><ul><li>Broad...
Oracle BI Enterprise Edition Plus Best in Class, Business User Tools  <ul><li>Integrated Security,  User Management, Perso...
EPM & BI Customers – Public Sector Public Services  Welfare Defense Security Local Government Healthcare Services for the ...
Agenda <ul><li>About Oracle </li></ul><ul><li>Key Characteristics of Business Intelligence in Public Sector </li></ul><ul>...
The Department of Health of the State of Veracruz Unifies Information in a Robust Flexible Platform  <ul><li>COMPANY OVERV...
Norwegian Directorate of Taxes Improves Efficiency Collecting Taxes and Duties  <ul><li>COMPANY OVERVIEW </li></ul><ul><li...
The Oracle Difference Only Oracle…   <ul><li>Provides all key components – database, middleware, and applications, all bas...
 
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Άκης Παπασταμούλης, Technology Sales Consultant, Oracle Hellas

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Άκης Παπασταμούλης, Technology Sales Consultant, Oracle Hellas

  1. 2. Oracle Business Intelligence Solutions in Public Sector Akis Papastamoulis Technology Sales Consultant
  2. 3. Agenda <ul><li>About Oracle </li></ul><ul><li>Key Characteristics of Business Intelligence in Public Sector </li></ul><ul><li>Oracle’s Business Intelligence & Performance Management solution </li></ul><ul><li>Results Achieved by Oracle Customers </li></ul><Insert Picture Here>
  3. 4. Oracle Corporation <ul><li>World’s largest enterprise software vendor </li></ul><ul><li>$18 billion revenue, FY07 </li></ul><ul><li>300,000 global customers </li></ul><ul><li>37,500 applications customers </li></ul><ul><li>53,500 fusion middleware customers </li></ul><ul><li>74,000 employees; 7,500 support personnel </li></ul><ul><li>19,500 partners </li></ul><ul><li>9,100 Independent Software Vendors (ISVs) </li></ul><ul><li>Operating in 145 Countries </li></ul>
  4. 5. Leader in Key Markets <ul><li>Enterprise Performance Management </li></ul><ul><li>Database </li></ul><ul><li>Database share on Linux </li></ul><ul><li>Supply Chain Management </li></ul><ul><li>CRM </li></ul><ul><li>Retail </li></ul><ul><li>Communications </li></ul><ul><li>Human Capital Management </li></ul><ul><li>Financial services </li></ul><ul><li>Public sector </li></ul><ul><li>Professional services </li></ul>
  5. 6. Agenda <ul><li>About Oracle </li></ul><ul><li>Key Characteristics of Business Intelligence in Public Sector </li></ul><ul><li>Oracle’s Business Intelligence & Performance Management solution </li></ul><ul><li>Results Achieved by Oracle Customers </li></ul><Insert Picture Here>
  6. 7. Business Intelligence in Public Sector <ul><li>To measure, manage and report on performance </li></ul><ul><ul><li>Logistics </li></ul></ul><ul><ul><li>Policy formulation </li></ul></ul><ul><ul><li>Planning & budgeting </li></ul></ul><ul><ul><li>Statutory reporting & Best Value </li></ul></ul><ul><li>An aid to joined up government to improve service </li></ul><ul><ul><li>Public Information </li></ul></ul><ul><ul><li>Inter-agency liaison (Single view of citizen) </li></ul></ul><ul><li>To explore hidden relationships in data </li></ul><ul><ul><li>disease surveillance & public health </li></ul></ul><ul><ul><li>identifying tax fraud and money laundering </li></ul></ul><ul><ul><li>homeland security </li></ul></ul><ul><ul><li>crime prevention </li></ul></ul>
  7. 8. Performance Measurement <ul><li>Many different government departments contribute to the overall service provided to citizens </li></ul><ul><li>Governments organised and managed by department or agency – judiciary, law enforcement, social services, treasury, transport….. </li></ul><ul><li>But….performance measurement required is focused on service provided to citizens </li></ul>process follow structure Performance measures process horizontal centred Service provision (environment, health and safety, integrated transport, fraud detection) Vertical centred department structure
  8. 9. Need for performance measurement is everywhere in public sector Decrease costs Improve service to citizens Optimise processes Increase voter satisfaction Risk Management <ul><li>Optimize capacity and resource usage </li></ul><ul><li>Benchmark service costs & quality </li></ul><ul><li>Assess supplier performance </li></ul><ul><li>Measure levels of service and optimize </li></ul><ul><li>Predict and prevent capacity bottlenecks </li></ul><ul><li>Improve processes to service citizens </li></ul><ul><li>Complex demand planning </li></ul><ul><li>Create budgets, and monitor performance </li></ul><ul><li>Monitor compliance </li></ul><ul><li>Assess what factors drive voter satisfaction </li></ul><ul><li>Monitor voter satisfaction </li></ul><ul><li>Manage risks of impact of policy </li></ul><ul><li>Assess cause and effect of implementing policy </li></ul>
  9. 10. Agenda <ul><li>About Oracle </li></ul><ul><li>Key Characteristics of Business Intelligence in Public Sector </li></ul><ul><li>Oracle’s Business Intelligence & Performance Management solution </li></ul><ul><li>Results Achieved by Oracle Customers </li></ul><Insert Picture Here>
  10. 11. Oracle’s EPM System Vision Focus on Today and Plan for Tomorrow <ul><li>Link strategic goals to operational decisions </li></ul><ul><li>Integrates all management processes </li></ul><ul><li>Deliver consistent, reliable insights to drive action </li></ul><ul><li>Lower costs and reduces system complexity </li></ul><ul><li>Single version of the truth </li></ul>Insight Performance Action Set Goals Plan Monitor Analyze Report Align
  11. 12. Oracle’s Enterprise Performance Management System EPM Workspace OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP Fusion Middleware Business Intelligence Foundation BI Applications Performance Management Applications
  12. 13. Pervasive Information Access Through a Unified BI Foundation BI Applications OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP Fusion Middleware Business Intelligence Foundation BI Applications Performance Management Applications EPM WORKSPACE Web Alerts Office Mobile Desktop Search
  13. 14. Hot-Pluggable with Existing IT Investments Oracle Kerberos iPlanet MSFT AD Novell Custom Others... Oracle Data Integrator (Sunopsis) Oracle Warehouse Builder Informatica Ascential Others... Any JSR 168 Portal Oracle Data Mining, SPSS, SAS Oracle EBS, Siebel, SAP, PeopleSoft, JD Edwards… Excel, Outlook, Lotus Notes... Oracle Enterprise Performance Management System Oracle Business Intelligence Foundation PORTALS DATA MINING APPLICATIONS DESKTOP TOOLS SECURITY DATA ACCESS DATA INTEGRATION Oracle RDBMS Oracle OLAP Option Microsoft SQL Server Microsoft Analysis Services IBM DB2 Teradata Essbase SAP BW XML, Excel, Text
  14. 15. Leverages Fusion Middleware OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Business Process OLAP EPM Workspace Business Intelligence Foundation BI Applications Performance Management Applications Excel XML SOA FUSION MIDDLEWARE Data Quality Data Integration MDM Identity Management Content Management Business Process Management
  15. 16. Market Leading Performance Management Applications BI Applications OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP PERFORMANCE MANAGEMENT APPLICATIONS Strategy Management Business Planning Profitability Management Financial Reporting & Compliance EPM Workspace Fusion Middleware Business Intelligence Foundation BI Applications
  16. 17. Oracle’s Hyperion Financial Management <ul><li>FEATURES </li></ul><ul><li>Simple to Customize </li></ul><ul><li>Easy to Integrate </li></ul><ul><li>Financial Data Quality </li></ul><ul><li>Complete Audit Trails </li></ul><ul><li>Flexible Workflow </li></ul><ul><li>Powerful Reporting </li></ul><ul><li>Finance Owned & Operated </li></ul><ul><li>BENEFITS </li></ul><ul><li>Confidence in the Numbers </li></ul><ul><li>Reduce Cycle Time </li></ul><ul><li>Automate Collection & Validation </li></ul><ul><li>Lower Cost of Compliance </li></ul><ul><li>Speed and Agility </li></ul>#1 Financial Consolidation, Reporting and Analysis FINANCIAL REPORTING, CONSOLIDATION, AND ANALYSIS SOLUTION FOR GOVERNMENT
  17. 18. Oracle’s Hyperion Planning <ul><li>FEATURES </li></ul><ul><li>Strategic Planning </li></ul><ul><li>Modeling & Simulation </li></ul><ul><li>What-if Analysis </li></ul><ul><li>Excel Integration </li></ul><ul><li>Enterprise Collaboration </li></ul><ul><li>Native Reporting & Analysis </li></ul><ul><li>BENEFITS </li></ul><ul><li>Speed </li></ul><ul><li>Accuracy </li></ul><ul><li>Align finance and operations </li></ul><ul><li>Accountability </li></ul><ul><li>Visibility to past, current and future business performance </li></ul>PERFORMANCE-BASED BUDGETING SOLUTION FOR GOVERNMENT #1 Planning & Budgeting Applications
  18. 19. Comprehensive BI Applications OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP Sales Svcs. Mktg. Order Mgmt. BI APPLICATIONS Supply Chain HR Finance Contact Center EPM Workspace Fusion Middleware Business Intelligence Foundation Performance Management Applications
  19. 20. Focus: Business Intelligence Applications Make Better Operational Decisions with Improved Visibility <ul><li>Hundreds of pre-built operational dashboards, reports and alerts </li></ul><ul><li>Embedded best practice calculations & key performance indicators by role </li></ul><ul><li>Analytic workflows to drive best actions </li></ul><ul><li>Business domains: </li></ul>Citizens Service HCM Finance Supply Chain Order Mgmt Contact Center Marketing
  20. 21. Example: Oracle Public Sector Case Analytics Prebuilt ETL to extract data from over 3,000 operational tables and load it into the DW, sourced from Siebel CRM systems, and other sources 1 Public Sector Case Analytics utilizes ETL routines that extract data from 2,000+ operational tables and load it into 3 star-schemas available for immediate analysis 2 Pre-mapped metadata, defining real-time access to analytical and operational sources, embedded best practice calculations and metrics for the Case Worker & Dept Mgr 3 A “best practice” library of over 150 prebuilt role-based intelligence dashboards, reports and alerts for Case Managers, Investigators and Benefits Analysts 4 Business Analytics Warehouse <ul><li>Presentation Layer </li></ul><ul><li>Logical Business Model </li></ul><ul><li>Physical Sources </li></ul>
  21. 22. Highly Scalable BI Foundation BUSINESS INTELLIGENCE FOUNDATION Essbase BI Server Common Enterprise Information Model EPM Workspace OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Business Process OLAP Fusion Middleware BI Applications Performance Management Applications EPM Workspace Excel XML
  22. 23. Common Enterprise Information Model Enables Consistency, Security, Reuse, Flexibility Role-Based Views of the Information Relevant to the User Consistent Definition of Business Measures, Metrics, Calculations Model Once, Deploy Everywhere Across Any Data Sources <ul><li>User roles, preferences </li></ul><ul><li>Simplified view </li></ul><ul><li>Logical SQL interface </li></ul>PRESENTATION LAYER <ul><li>Dimensions </li></ul><ul><li>Hierarchies </li></ul><ul><li>Measures </li></ul><ul><li>Calculations </li></ul><ul><li>Aggregation Rules </li></ul><ul><li>Time Series </li></ul>SEMANTIC OBJECT LAYER PHYSICAL LAYER <ul><li>Map Physical Data </li></ul><ul><li>Connections </li></ul><ul><li>Schema </li></ul>
  23. 24. Oracle BI Server Simplified, Powerful, Intelligence Across Sources <ul><li>Simplified Business Model View </li></ul><ul><li>Advanced Calculation and Integration Engine </li></ul><ul><li>Intelligent Request Generation and Optimized, Distributed Data Access </li></ul><ul><li>Mission Critical Scalability and Performance </li></ul><ul><li>Foundation for all OBIEE Presentation Services </li></ul>OPEN SQL INTERFACE ORACLE BI EE PRESENTATION SERVICES OTHER THIRD PARTY TOOLS ORACLE BI SERVER <ul><li>Native RDBMS </li></ul><ul><li>Oracle </li></ul><ul><li>SQL Server </li></ul><ul><li>DB2 </li></ul><ul><li>Teradata </li></ul><ul><li>ODBC </li></ul><ul><li>Multi-dimensional </li></ul><ul><li>XMLA </li></ul><ul><li>Oracle OLAP Option </li></ul><ul><li>MS Analysis Services </li></ul><ul><li>SAP BW </li></ul><ul><li>Other </li></ul><ul><li>XML, </li></ul><ul><li>Excel </li></ul><ul><li>Text </li></ul><ul><li>Simplified Business View </li></ul><ul><li>Unified Metadata </li></ul><ul><li>Intelligent Caching </li></ul><ul><li>Advanced Calculations </li></ul><ul><li>Aggregate Navigation & Creation </li></ul><ul><li>Federated Query and Integration </li></ul><ul><li>Optimized SQL / Function Shipping </li></ul>
  24. 25. Oracle’s Hyperion Essbase Speed of Thought Analytics <ul><li>Superior Tools for the Business User </li></ul><ul><li>Broadest Analytic Functionality </li></ul><ul><li>“ Speed of Thought” Response </li></ul>Richest Business User Experience <ul><li>Superior Calculation Power </li></ul><ul><li>Comprehensive Library of Functions </li></ul><ul><li>Extensive Financial and Time Intelligence </li></ul><ul><li>Optimized Storage </li></ul><ul><li>Enterprise scale Forward Looking Applications </li></ul><ul><li>Premium Performance </li></ul>Most Highly Advanced Calculation Engine Best Custom Analytic Environment
  25. 26. Oracle BI Enterprise Edition Plus Best in Class, Business User Tools <ul><li>Integrated Security, User Management, Personalization </li></ul><ul><li>Multidimensional Calculation and Integration Engine </li></ul><ul><li>Intelligent Request Generation and Optimized Data Access Services </li></ul>COMMON ENTERPRISE INFORMATION MODEL EPM WORKSPACE Desktop Gadgets Ad-hoc Analysis Interactive Dashboards Search Proactive Detection & Alerts MS Office & Outlook Integration Disconnect & Mobile Analytics Reporting & Publishing OLTP & ODS Systems Data Warehouse Data Mart SAP, Oracle, Siebel, PeopleSoft, Custom Excel XML Business Process OLAP
  26. 27. EPM & BI Customers – Public Sector Public Services Welfare Defense Security Local Government Healthcare Services for the taxes Communication
  27. 28. Agenda <ul><li>About Oracle </li></ul><ul><li>Key Characteristics of Business Intelligence in Public Sector </li></ul><ul><li>Oracle’s Business Intelligence & Performance Management solution </li></ul><ul><li>Results Achieved by Oracle Customers </li></ul><Insert Picture Here>
  28. 29. The Department of Health of the State of Veracruz Unifies Information in a Robust Flexible Platform <ul><li>COMPANY OVERVIEW </li></ul><ul><li>Includes 52 hospitals and 743 external healthcare units, designed to promote protection of the health of the state’s four million citizens </li></ul><ul><li>Industry: Healthcare </li></ul><ul><li>Employees: 21400 </li></ul><ul><li>Revenue: US $350 million </li></ul><ul><li>CHALLENGES/OPPORTUNITIES </li></ul><ul><li>Unify information systems in a robust, high availability platform that helps improve health services </li></ul><ul><li>Establish an easily accessed, standardized, and homogeneous database to process large volumes of information </li></ul><ul><li>Centralize information to distribute it quickly and efficiently to various areas of planning and medical care </li></ul><ul><li>Provide performance indicators for hospital care, to improve decision making by management </li></ul><ul><li>Generate statistical reports of up-to-date information, online and in real time, to develop public health policies </li></ul><ul><li>Optimize the hospitals’ operating efficiency to improve care </li></ul><ul><li>SOLUTIONS </li></ul><ul><li>Oracle Database Enterprise Edition </li></ul><ul><li>Oracle Warehouse Builder </li></ul><ul><li>Oracle Fusion Middleware </li></ul><ul><li>Oracle Business Intelligence </li></ul>CUSTOMER PERSPECTIVE “ The flexibility that Oracle Business Intelligence provides is unique, allowing us to align ourselves in a strategic way to our institution’s goals. It also provides greater advantages because of its cost benefits.” – Jaime Flores Peña, Deputy Director of Health Innovation and Information, The Department of Health of the State of Veracruz <ul><li>RESULTS </li></ul><ul><li>Integrated 10 information systems in a robust, high-availability, rapid-access platform with Oracle Database </li></ul><ul><li>Centralized information in a robust and homogeneous database with the help of Oracle Warehouse Builder </li></ul><ul><li>Used Oracle Business Intelligence to generate personalized reports, facilitating analysis of public health policies </li></ul><ul><li>Reduced time needed for the monthly evaluation of hospital care performance from one month to one day </li></ul><ul><li>Reduced time needed to update 224 files of basic information from municipalities, jurisdictions, and the state from six months to a monthly online process </li></ul><ul><li>Reduced response time providing critical information to the areas of planning and medical care from three days to two hours, improving operating efficiency </li></ul><ul><li>Guaranteed real-time visibility of the exact figures for daily hospital occupancy, improving medical services </li></ul><ul><li>Developed 106 variables and 94 diagnostic indicators of health in the state, supporting decision making related to new public health programs </li></ul>
  29. 30. Norwegian Directorate of Taxes Improves Efficiency Collecting Taxes and Duties <ul><li>COMPANY OVERVIEW </li></ul><ul><li>The Norwegian Directorate of Taxes ensures that the nation’s taxes are collected and designated correctly and maintains an accurate, up-to-date national population registry </li></ul><ul><li>Industry: Public Sector </li></ul><ul><li>Employees: 5000 to 10000 </li></ul><ul><li>Revenue: US $31,4 million </li></ul><ul><li>CHALLENGES/OPPORTUNITIES </li></ul><ul><li>Eradicate lack of integration between different source systems </li></ul><ul><li>Protect sensitive data and personal details in accordance with strict government requirements regarding security and personal protection </li></ul><ul><li>Acquire a more powerful data warehouse to manage and accommodate massive volumes of data </li></ul><ul><li>SOLUTIONS </li></ul><ul><li>Oracle Database </li></ul><ul><li>Oracle Application Server </li></ul><ul><li>Oracle Warehouse Builder </li></ul><ul><li>Oracle Workflow </li></ul><ul><li>Oracle Business Intelligence </li></ul>CUSTOMER PERSPECTIVE “ We are surrounded by a sea of data. But it is only when we use tools that put this data in context—which Oracle technology enables us to do—that it is of value to us and allows us to work more efficiently.” Solveig Dalene, Project Manager, Norwegian Directorate of Taxes <ul><li>RESULTS </li></ul><ul><li>Established a new data warehouse based on Oracle Database 10g, Oracle Application Server, and Oracle Warehouse Builder, creating a basic infrastructure capable accommodating future growth and needs </li></ul><ul><li>Provide auditors and collectors with a better, more integrated foundation for making decisions about taxes owed </li></ul><ul><li>Used the development tools in Oracle Warehouse Builder, Oracle Designer, and Oracle Workflow to ease future upgrades, enhance stability, and maximize functionality </li></ul><ul><li>Simplified reporting with Oracle Business Intelligence </li></ul><ul><li>Eased the tax designation and collection work of more than 100 users </li></ul><ul><li>Created a system capable of managing 4 terabytes of data while simultaneously ensuring the security and privacy of the information </li></ul>
  30. 31. The Oracle Difference Only Oracle… <ul><li>Provides all key components – database, middleware, and applications, all based on open standards – to transform your organization </li></ul><ul><li>Offers a completely open and standard-based business intelligence solution covering support processes as well as core public action processes </li></ul><ul><li>Is the market leader in the Public Sector, and Public Sector is Oracle’s largest customer base </li></ul>
  31. 33. Questions

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