Performance measures are important management tools for providers, regulators and users. Economic and management performance measurement can be applied to all aspects of air navigation services and to all ANSPs, large or small, regardless of the form of ANSP’s governance/ownership
The c ommon understanding on minimum reporting requirements in relation to information disclosure on economic and management performance of ANSPs is that they should apply to four main areas: 1. Safety 2. Quality of service (such as capacity, delay and flight efficiency) 3. Productivity 4. Cost-effectiveness
To measure economic and management performance, key, high level, value-added indicators should be used, taking into account local/regional circumstances, and in consultation with users. Performance measurement should focus on results, not on the process. The indicators should be based on reliable information, while the data collection should not be onerous, and should be simple and relevant.
States should encourage their ANSPs to measure performance at least in the areas of safety, quality of service, productivity and cost-effectiveness based on the optional guidelines on economic and management performance of ICAO’s document “ Performance Management and Measurement for Air Navigation Services Providers ”, which is available on the Symposium Web site.
Economic and management performance of ANSPs will be on the Agenda of the Conference on the Economics of Airports and Air Navigation Services (CEANS), to be held in September 2008.
Marinus C. F. Heijl Acting Director Air Navigation Bureau ICAO 30 March 2007 SYMPOSIUM OUTCOMES AND THE WAY FORWARD