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state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
state of the Market: Application Performance Management
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state of the Market: Application Performance Management

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  • 1. Prepared by IDG Research Services for Custom Solutions Group CIO2CIO ReseaRCh study state of the Market: Application Performance Management
  • 2. CONTENTS Introduction Page Survey Overview & Objectives 3 Methodology 3 Key Findings 4-5 Detailed Findings Importance of monitoring and measuring end-user experience 6 Importance of understanding customers’ experiences when accessing online services 7 Importance of understanding the business impact of poorly performing customer transactions 8 Importance of correlating transactional issues with application components and supporting back-end systems 9 Effectiveness in resolving IT incidents that impact application availability and performance 10 Descriptions of application performance management 11 Effectiveness in application performance management 12 Annual investments in APM solutions/services 13 Expectations of application performance management 14 Benefits associated with application performance management 15 Barriers to implementing application performance management solutions 16 Important factors when selecting application performance management vendors 17 Implementation of service level agreements (SLAs) 18 Management of SLAs 19 Deployment of various application development environments or frameworks 20 Application development environment investments over the next 12-18 months 21 Adoption of IT initiatives 22 Application performance management barriers to SOA deployment 23 Investment in virtualization initiatives over the next 12 months 24 Top concerns when implementing virtualization technologies 25 Respondent Profile Job Titles, Annual Gross Sales or Revenue and Primary Industries 26 Contact Information CIO Custom Solutions Group (CSG) 27 IDG Research Services 27 CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 2
  • 3. Survey Overview & Objectives this global research program was conducted for Ca Wily to explore the following: >> Importance, awareness, and understanding of benefits provided by APM >> Effectiveness of current APM initiatives >> Investment in APM solutions and barriers to implementation >> Management of SLAs >> Application development frameworks or environments in use and planned for use >> Application performance management barriers to SOA deployment >> Investments in virtualization initiatives over the next 12 months and top concerns when implementing virtualization technologies Methodology the sample for this study was selected across the u.s. CIO audience, among companies with more than $500 million in annual revenue. This study was conducted among IT management at companies with 500 or more employees in the U S , and 250 or more employees outside of the U S In addition to company size and title screeners, respondents were screened for employment in industries other than VAR/VAD/OEM/Systems or Network Integrators or Computer/Network Consultants The survey was administered online Each sample member received an email invitation containing a URL link to access the survey, which they could click on or paste into their browser Non-U S surveys were programmed in the native language of each country The U S survey was completed among qualified members of the CIO audience Non-U S surveys were completed among an international panel of IT professionals All research was conducted during the month of August 2008 A total of 400 surveys were completed online in the following regions: U S – 100 surveys EMEA – 100 surveys: UK (50) and Germany (50) APAC – 100 surveys: Australia (50) and China (50) Latin America (LA) – 100 surveys: Brazil (50) and Mexico (50) The margin of error for a sample of 400 is +/- 4.9 percentage points at the 95% confidence level. The margin of error for a sample of 100 is +/- 9.8 percentage points. CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 3
  • 4. Key Findings >> Overall, the importance of monitoring and measuring end-user experiences is rated very high as an IT priority (79% rating extremely/very important) >> Across all regions, 8 out of 10 respondents (80%) agree that understanding customers’ experiences when they are attempting to access online services is extremely or very important. >> Globally, almost 9 out of 10 respondents (88%) indicate that understanding the business impact of poorly performing customer transactions is extremely or very important. >> Among respondents who indicate that monitoring and measuring the end-user experience is at least some- what important to their companies, 87% agree that correlating transactional issues with application components and supporting back-end systems is extremely or very important >> When asked to rate the effectiveness of their IT organizations in resolving IT incidents and problems that impact application availability and performance, 69% of respondents worldwide assign extremely or very effective ratings Respondents outside the U S are more likely than U S respondents to rate their IT organizations as very effective versus somewhat effective >> Across all regions, respondents agree that the following statement best defines APM: “The ability to gain visibility from the end-user throughout the entire application infrastructure, with the ability to correlate end-user transactional issues to the supporting application” (72%) >> Globally, 61% of respondents rate their organizations as extremely or very effective with respect to application performance management. Respondents in Latin America report the highest effectiveness ratings of all regions studied >> Across the globe, respondents have many expectations of APM. The top expectation among all respondents is that APM will create an effective process for detecting and resolving performance issues (90%) Respondents out- side the U S are more likely than U S respondents to agree they expect APM to promote closer alignment between IT and the business, or to help their organizations control costs and deliver savings by reducing time to repair >> Worldwide, respondents most frequently associate APM with more effective processes for detecting per- formance issues and faster mean time to resolutions (60%), measured improvement of customer satisfaction relating to successful online experience (58%) and the ability to quickly perform triage and root-cause analysis of application issues (58%) >> Globally, the biggest barrier to implementing APM solutions, according to respondents, is the high cost of implementation (52%), followed by lack of awareness about the APM market (40%) High cost of implementation is also the most frequently cited barrier to implementation within each region >> Worldwide, respondents most often rate the following factors as extremely or very important when select- ing an APM vendor: Cost of solution (84%), justification of cost if solution can help realize positive ROI (83%) and fast time to value with implementation (81%) In EMEA, respondents most often rate justification of cost if solution can help realize positive ROI (80%) as extremely or very important, while respondents in Latin America assign the highest importance ratings to industry reputation/references (91%) as extremely or very important CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 4
  • 5. Key Findings (continued) >> Worldwide, almost 7 out of 10 respondents (68%) currently establish and manage service level agreements. While 37% of these respondents manage their SLAs internally, 32% manage externally to customers/partners Latin America has the fewest number of respondents reporting that their companies establish and manage SLAs >> Almost two-thirds of respondents (63%) worldwide assign an IT contact person to address problems and concerns related to the SLA and report status back to the business or ensure frequent communication among parties that have a stake in maintaining SLAs in order to manage their SLAs. Respondents in APAC are the most likely to report their companies have a concrete method of tracking and measuring the service effec- tiveness of SLAs (45%) >> Worldwide, respondents are most often deploying Microsoft.NET (65%) and JAVA/J2EE (47%). Just over one- quarter (26%) of all respondents are currently deploying SAP NetWeaver Deployment of SAP NetWeaver is highest in EMEA (39%) and least likely in the U S (11%) Respondents in Latin America are the most likely of all regions to report their companies are pilot testing SAP NetWeaver >> When asked which application development environments they expect to invest in over the next 12-18 months, 63% of respondents worldwide mention Microsoft NET, followed by Java/J2EE (47%) and SAP NetWeaver (32%) Respondents outside the U S are more likely than U S respondents to be planning investments in SAP NetWeaver over the next 12 months >> Roughly half of the respondents are in some stage of deployment or planning with SOA. When asked what application performance management concerns are barriers to a successful SOA deployment, 48% of all respondents cite managing and mapping dependencies of services and the IT infrastructure, followed by return on investment after implementation (45%) and managing the complexity of heterogeneous platforms and components (42%) >> Globally, 60% of respondents are likely to invest in server virtualization over the next 12 months. Respon- dents are also likely to report that their organizations will invest in storage virtualization (47%), desktop virtualization (40%) and application virtualization (37%) >> More than half of all respondents worldwide (51%) report that their top concern related to the implemen- tation of virtualization technologies is determining and managing both physical and virtual servers. Other top concerns include high management overhead because technical resources need to understand the different virtualization techniques (47%) and trying to manage different virtualization platforms deployed in an already heterogeneous environment (47%) CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 5
  • 6. Detailed Findings Importance of monitoring and measuring end-user experience Overall, the importance of monitoring and measuring end-user experiences is rated very highly as an IT priority (79% of all respondents worldwide rate this as extremely or very important) The highest importance ratings are assigned by respondents in Latin America (89% rating extremely/very important), followed by Asia-Pacific (86%), EMEA (79%) and the U S (63%) Importance of monitoring and meas uring end-us er experiences Importance of monitoring and measuring end-user experiences Total 79% U.S. 63% EMEA 79% APAC 86% LA 89% 0% 20% 40% 60% 80% 100% E x tre m e ly/ve ry im po rta n t (NE T ) Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 6
  • 7. Importance of understanding customers’ experiences when accessing online services Across all regions, 8 out of 10 respondents (80%) agree that understanding customers’ experiences when they are attempting to access online services is extremely or very important Once again, respondents in Latin America are most likely to rate understanding the customer experience as extremely or very important (89%), followed by respondents in Asia-Pacific (82%), EMEA (80%) and the U S (69%) I mp or t a nc e o fof understanding customers’ ' ex p e ri e n c e s w h e n Importance u n d e r s t a n d in g c u s t o m e r s experiences when accessing nl i n e sservices a cces s in g o online er v i ce s Total 80% U.S. 69% EMEA 80% APAC 82% LA 89% 0% 20% 40% 60% 80% 100% Ext r e m e ly/ v e r y i m por t a n t ( N E T ) Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 7
  • 8. Importance of understanding the business impact of poorly performing customer transactions Globally, almost 9 out of 10 respondents (88%) indicate that understanding the business impact of poorly performing customer transactions is extremely or very important On a regional level, 93% of respondents in Latin America, 90% of respondents in Asia-Pacific, 88% of respondents in EMEA, and 82% of respondents in the U S consider understanding the business impact of poorly performing customer transactions to be extremely or very important Importance of unders tanding the bus ines s impact of poorly performing of poorly Importance of understanding the business impact cus tomer trans actions performing customer transactions Total 88% U.S. 82% EMEA 88% APAC 90% LA 93% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% E x tre m e ly/ve ry im po rta n t (NE T ) Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 8
  • 9. Importance of correlating transactional issues with application components and supporting back-end systems Among respondents who indicate that monitoring and measuring the end-user experience is at least somewhat impor- tant to their companies, 87% agree that correlating transactional issues with application components and supporting back-end systems is extremely or very important Regionally, over three-quarters of U S respondents find correlating transactional issues with applications components and supporting back-end systems as extremely or very important, compared with 94% in Latin America, 92% in Asia- Pacific, and 86% in EMEA I m p or t a n ce of c o r r el a ting t r a ns transactional s w ith awith applicationo ne n t s Importance of correlating ac ti o n a l i s su e issues p plic a ti o n c om p components and p or tin g b a c kback-end e ms a nd s up supporting - e nd s y s t systems Total 87% U.S. 77% EMEA 86% AP AC 92% LA 94% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% E x t r eme l y/ v e r y i m p o r t a nt (NE T ) Base: 381 respondents (among those who indicate that monitoring and measuring the end-user experience is extremely/very/ somewhat important to company); U S : 90 respondents; EMEA: 97 respondents; APAC: 96 respondents; LA: 98 respondents CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 9
  • 10. effectiveness in resolving It incidents that impact application availability and performance When asked how they would rate the effectiveness of their IT organizations in resolving IT incidents and problems that impact application availability and performance, 69% of respondents worldwide consider their IT organizations to be extremely or very effective in this area In the U S , respondents are less confident with just over half (51%) rating effectiveness as extremely or very effective and 42% indicating they are somewhat effective Outside the U S , a larger proportion of respondents rate their IT organiza- tions as very effective versus somewhat effective – in summary 83% of respondents in Latin America, 72% in Asia-Pacific, and 70% in EMEA rate their organizations as extremely or very effective in resolving IT incidents that impact application availability and performance Just 7% of U S respondents and 2% of respondents in each of the other regions rate their IT organizations as not very or not at all effective E ffectivenes s in res olving IT in resolving impact application availabilityapplication Effectiveness incidents that IT incidents that impact and performance availability and performance Total 69% U.S. 51% EMEA 70% APAC 72% LA 83% 0% 20% 40% 60% 80% 100% E x tre m e ly/ve ry e ffe ctive (NE T ) Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 10
  • 11. descriptions of application performance management Respondents in both EMEA (74%) and the U S (63%) believe the following statement best describes APM: “The ability to understand the business impact (from a revenue or criticality perspective) when customer transactions fail or perform poorly as they try to access the online services that your company provides ” Respondents in Latin America (83%) and Asia-Pacific (71%) are most likely to agree that the following statement best defines APM: “The ability to gain visibility from the end user throughout the entire application infrastructure with the ability to correlate end-user transactional issues to the supporting application” (72%) Respondents in Latin America, APAC and EMEA are all more likely than those in the U S to agree that APM can also be defined as a solution that combines an end-user management tool coupled with a low-overhead production tool for managing performance and availability with triage and diagnosis capabilities or as the ability to generate synthetic load to drive artificial transactions through the application environment in order to test performance and availability Descriptions De sc ri p ti o n s of performance management a n a g e me n t of applications ap pl i c a ti on pe r for m a n c e m 72% The ability to gain visibility from the end-user th roug hout the The ability to gain vis ibility from the end user throughout the 62% entire application infrastructure with the the ability to correlate entire application infrastructure with ability to correlate end- 72% end user transactionalissues to the supporti ng applicati on user transacti onal issues to the supporting application 71% 83% 70% Theability to to understand business impact ( (from a revenue The ability und erstand the business impact from a revenue 63% oror criticality perspective) when customer transactions failfail or criticality perspective) when customer transactions or 74% perform poorly as they try to access the online services that perform poorly as they try to access the online services that 68% Total your company provides your company provides 74% U.S. EMEA 67% AP A C A solution that combines end -user expe rience A solution that combines an end user experience 46% management tool coupled with a lowlow overhead production LA management tool coupled with a overhead production tool 67% tool managing performanc e and availability with triage and for to managing performance and availability with triage 71% and diagnosis pabilities diagnosis ca capabilities 82% 61% The ability to generate synthetic load to drive artificial The ability to gene rate synthetic load to drive artificial 41% transactions through the application environment in order 57% transa ctions through the application environme nt in order to to test performance and availability 64% test performance and availability 80% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% % rat ing 4 or 5 on a 5-point scale where 5 = describes very well Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 11
  • 12. effectiveness in application performance management Globally, just over 6 out of 10 respondents (61%) rate their organizations as extremely or very effective with respect to application performance management Just 30% of U S respondents assign extremely or very effective ratings, and 50% indicate they are somewhat effective managing application performance Respondents in Latin America (82%) are most likely to indicate their organizations are extremely or very effective in this area, while roughly two-thirds of those in EMEA (68%) and APAC (64%) rate their organizations as extremely or very effective Twenty percent (20%) of U S respondents rate their organizations as not very or not at all effective, versus 5% in EMEA, 7% in APAC and 2% in Latin America Effectiveness s inapplication performance management E ffectivenes in application performance management Total 61% U.S. 30% EMEA 68% APAC 64% LA 82% 0% 20% 40% 60% 80% 100% E x tre m e ly/ve ry e ffe ctive (NE T ) Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 12
  • 13. annual investments in aPM solutions/services The following chart shows both the Global and Regional breakouts of annual spending on application performance management solutions and/or services, among those aware of the amount spent Notably, 42% of respondents in Asia- Pacific and 33% of respondents in EMEA indicate that their companies spend more than $1 million annually on APM Annual investments in in application performance management s olutions /s ervices Annual inves tments application performance management solutions/services 25% 15% $1 million or more 33% 42% 8% 10% Total 18% $500,000 - $999,999 8% U.S. 8% 8% EMEA 30% APAC 29% LA $100,000 - $499,999 17% 24% 48% 34% 38% Less than $100,000 43% 25% 35% 0% 20% 40% 60% 80% 100% Base: 252 respondents aware of the amount invested annually in APM (34 in the U S , 64 in EMEA, 71 in APAC, 83 in LA) CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 13
  • 14. expectations of application performance management Among respondents as a whole, the number one expectation of APM is that it will create an effective process for detect- ing and resolving performance issues (90% strongly agree/agree) Respondents outside the U S are more likely than U S respondents to agree they expect APM to promote closer align- ment between IT and business by providing visibility into business process performance and availability, customer experiences and SLA compliance, or to help organization control costs and deliver savings by reducing time to repair Expectations of AMP E xpectations of APM 90% I Iexpect APM to create an effective process forfor 88% expect APM to create an effective process 91% detecting and resolving performance issues detecting and resolving performance issues 88% 94% I expect APM to promote closer alignment between I expect APM to promote closer alignment between 87% 75% IT and business by providing visibility into business IT and business by providing visibility into business 88% process performance and availability, customer process performance and availability, customer expe- 86% experiences and SLA compliance riences and SLA compliance 97% 84% I expect APM to improve IT efficiency and eliminate 78% I expect APM to improve IT with poorly and eliminate inefficiencies associated effeciency performing 84% 80% Total inefficiencies associated with poorly performing Web applications 95% Web applications U.S. 83% EMEA 79% I I expect APM tohelp my IT organization ensure expect APM to help my IT organization ensure 86% APAC superior service delivery that I I can measure superior service delivery that can measure 83% 82% LA 81% 68% I expect APM to help my organization control costs I expect APM to help my organization control costs 83% and deliver savings by reducing time to repair and deliver savings by reducing time to repair 84% 88% 0% 20% 40% 60% 80% 100% S trongly a gree / A gree ( NE T ) Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 14
  • 15. Benefits associated with application performance management Worldwide, respondents most frequently associate APM with more effective processes for detecting performance issues and faster mean time to resolutions (60%), measured improvement of customer satisfaction relating to successful online experience (58%) and the ability to quickly perform triage and root-cause analysis of application issues (58%) Respondents in the U S are more likely than those in other regions to identify the following as benefits of APM: more effective processes for detecting performance issues and faster mean time to resolution (72%), measured improvement of customer satisfaction relating to successful online experience (70%) and closer alignment between IT and business (56%) Benefits associated with application performance Ben efits as soc iated with application perfo rma nce management initiatives man agem ent in itiatives 60% More effective processes for detecting performan ce More effective process for detecting performance issues and 72% 60% issues and fast er time totime to resolut ion faster mean mean resolution 60% 48% 58% Measur ed improvement of customer satisfaction Measured improvement of customer satisfaction relating 70% 52% relating t o succes sful online experience to successful online experience 57% 53% 58% Ability to quicklyto quicklytriage and root-cause analysis Ability perform perform triage a nd root-cause 67% 63% ofanalysis of application issues application issues 58% 42% Increase d IT resource productivity because teams can now focus on Increased IT resource productivity because teams can now 55% 53% new initiatives rath er than root-cause analysis o f applicat ion of focus on new initiatives rather than root-cause analysis issues 50% 63% applications issues 55% 48% Closer alignment between ITIT and business because both can Closer alignment between and business because both can 56% 45% communicate e with acommon language around application/data communicat with a common language around applications/d ata 48% 41% Decreased infrastructure complexity due to increased 41% Decreased infrastructure complexity due to increas ed manageability 35% Total manageability of the customer experience/associated 45% of the customer experien ce/ass ociated application infrastructure application infrastructure 45% 40% U.S. 1% EMEA 2% Other Oth er AP AC 1% LA None of the above Non e of th e abo ve 3% 3% Not sure 5% Not su re 2% 4% 1% 0% 20% 40% 60% 80% 100% Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 15
  • 16. Barriers to implementing application performance management solutions Among all respondents worldwide (and especially in the U S and Latin America), the biggest barrier to implementing APM solutions is the high cost of implementation (52%) Lack of awareness about the APM market (40%) is also cited as a top challenge, particularly in the U S and in APAC While respondents in the U S are more concerned than their peers in other regions about convincing management of the ROI (38%), respondents in EMEA are the most likely to report that higher level management expecting unrelated job functions to manage application issues is a challenge at their companies (36%) Barriers toto implementing application performance management s olutions B arriers implementing application performance management solutions 52% 56% High cost of of implementation High cost implementation 42% 49% 59% 40% Lack of awareness aboutof awareness about the Application Lack the Application Performance 35% 48% Management marketManagement market Performance 44% 33% 28% 38% Convincing management of of the ROI Convincing management the ROI 20% 27% 28% 28% Lack of support from business management 27% Lack of support from business management 29% 31% 23% 26% Higher level management expecting unrelated jobjob Higher level management expecting unrelated 15% 36% Total functions to manage application issues issues functions to manage application 23% U.S. 29% 21% EMEA Applications are not are not critical enough to implement Applications critical enough to implement a 11% APAC a solution 25% solution 20% 27% LA 18% 15% Lack Lack of support from management of support from IT IT management 12% 21% 24% 2% 6% Other Other 1% 2% 5% None of the above 6% None of the above 4% 6% 2% 4% 6% Not sure Don’t know 2% 7% 1% 0% 20% 40% 60% 80% 100% Base: 400 respondents; 100 in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 16
  • 17. Important factors when selecting application performance management vendors Worldwide, respondents most often rate the following factors as extremely or very important when selecting an APM vendor: cost of solution (84%), justification of cost if solution can help realize positive ROI (83%) and fast time to value with implementation (81%) In the U S (80%) and Asia-Pacific (88%) the most important factor is cost of solution Whereas in EMEA respondents most often rate justification of cost if solution can help realize positive ROI (80%) as extremely or very important, respondents in Latin America assign the highest importance ratings to industry reputation/references (91%) Respondents in Latin America are also significantly more likely than those in other regions to cite demonstrated and industry-recognized technical innovation and leadership (89%) as an extremely or very important factor when selecting APM vendors Important factors when selecting APM vendors Important factors when s electing APM vendors 84% 80% Cost of solution 77% 88% 89% 83% Justification of cost if solution can help realize 79% 80% positive ROI 84% 90% 81% 76% Fast time to value with implementation 76% 81% Total 89% 77% U.S. The ability of the solution to run in complex 70% 73% 78% EMEA production environment with near zero overhead 87% APAC 75% 68% LA Industry reputation / references 69% 71% 91% 73% Demonstrated and industry recognized technical 65% 68% innovation and leadership 69% 89% 70% The vendor's APM solution is part of a more 46% 74% comprehensive IT management strategy 75% 83% 0% 20% 40% 60% 80% 100% E x tre m e ly / V e ry im po rta n t (NE T ) Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 17
  • 18. Implementation of service level agreements (sLas) Worldwide, almost 7 out of 10 respondents (68%) currently establish and manage service level agreements While 37% of these respondents manage their SLAs internally, 32% manage externally to customers/partners Regionally, respondents in Latin America are least likely to report that their organizations establish and manage SLAs (45% versus 70% or more in each of the other regions) EMEA and APAC respondents are the most likely to indicate they are managing SLAs externally Establishing/managingLSLAs E s tablis hing / managing S As 68% 70% Yes (NET) 79% 78% 45% 32% 28% Yes, we have SLAs and manage 37% externally to customers/partners 38% 23% Total 37% 42% U.S. Yes, we have SLAs and manage 42% EMEA internally to the business 40% 22% APAC LA 29% No, we do not currently have or 27% 17% manage SLAs 18% 52% 4% 3% Don’t know 4% 4% 3% 0% 20% 40% 60% 80% 100% Base: 400 respondents; 100 in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 18
  • 19. Management of sLas Almost two-thirds of respondents (63%) worldwide assign an IT contact person to address problems and concerns related to the SLA and report status back to the business or ensure frequent communication among parties that have a stake in maintaining SLAs in order to manage their SLAs Respondents in APAC are the most likely to report their companies have a concrete method of tracking and measuring the service effectiveness of SLAs (45%) Managementof S L As Management of SLAs 63% Assigned IT contact person to address problems Assigned IT contact person to address problems 70% andconcerns related to the SLA and report status back and concerns related to the SLA and report status 59% back to the business 72% to the business 44% 63% Ensuring frequent communication between parties 53% Ensuring frequent communication among parties 66% that have a stake in maintaining SLAs 72% that have a stake in maintaining SLAs 58% Total 52% U.S. Plan and hold service reviews with concerned 53% Plan and hold service reviews with concerned 44% EMEA stakeholders stakeholders 54% 60% APAC LA 27% Concrete method ofof tracking and measuring Concrete method tracking and measuring 30% 16% service effectiveness of SLAs service effectiveness of SLAs 45% 11% 2% Other 6% Other 0% 1% 0% 20% 40% 60% 80% 100% Base: 272 respondents (among those with SLAs); U S : 70 respondents; EMEA: 79 respondents; APAC: 78 respondents; LA: 45 respondents CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 19
  • 20. deployment of various application development environments or frameworks Worldwide just under half of respondents (47%) are currently deploying JAVA/J2EE. In the U.S., 60% are deploying, followed by EMEA (46%), Asia-Pacific (43%) and Latin America (40%). Status of JAVA/J2EE2EE Status of J AVA/J Total 47% 25% 28% U.S. 60% 9% 31% EMEA 46% 25% 29% Deploying 43% 31% 26% Pilot testing APAC Not currently using LA 40% 33% 27% 0% 20% 40% 60% 80% 100% Base: 400 respondents; 100 in each region Two-thirds of all respondents (65%) worldwide are currently deploying Microsoft.NET. Regionally, 70% of respondents in EMEA are currently deploying, followed by Latin America (65%), the U.S. (64%) and Asia- Pacific (61%). Status of Microsoftos oft.NET Status of Mic r NET Total 65% 18% 18% U.S. 64% 14% 22% EMEA 70% 13% 17% Deploying 61% 22% 17% Pilot testing APAC Not currently using LA 65% 21% 14% 0% 20% 40% 60% 80% 100% Base: 400 respondents; 100 in each region Across all regions, just over one-quarter of respondents (26%) are currently deploying SAP NetWeaver. Deployment of NetWeaver is highest outside the U.S. with 39% in EMEA deploying currently, followed by 27% in Asia-Pacific and Latin America, and 11% in the U.S. Forty-one percent (41%) of respondents in Latin America are pilot testing SAP NetWeaver. Status of SAP SAP NetWeaver Status of NetWeaver Total 26% 27% 48% U.S. 11% 13% 76% EMEA 39% 27% 34% Deploying APAC 27% 25% 48% Pilot testing 27% 41% 32% Not currently using LA 0% 20% 40% 60% 80% 100% Base: 400 respondents; 100 in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 20
  • 21. application development environment investments over the next 12-18 months When asked which application development environments they expect their companies to invest in over the next 12-18 months, 63% of respondents worldwide mention Microsoft NET, followed by Java/J2EE (47%) and SAP NetWeaver (32%) Again, respondents outside the U S are more likely than U S respondents to be planning investments in SAP NetWeaver Application development environment inves tment over the the next 12-18 months Application development environment investment over next 12-18 months 63% 59% Microsoft.NET 61% 64% 67% 47% 52% Java/J2EE 46% 52% 36% 32% 13% Total SAP NetWeaver 44% 40% U.S. 30% EMEA 3% APAC 5% None of the above 2% LA 3% 9% 15% Don’t know 5% 11% 4% 0% 10% 20% 30% 40% 50% 60% 70% 80% Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 21
  • 22. adoption of It initiatives The following set of charts represent where each region is with regard to adoption of various IT initiatives Most notably, 81% of respondents worldwide are in some stage of adoption of Web services (SOAP, WSDL, UDDI, etc ) Additionally, respondents outside the U S are most likely to report their companies are in some stage of SOA deployment or planning W e b S e r v ic e s (S O A P , W S D L , U D D I, e tc . ) S O A , a t a n a p p lic a tio n o r p r oje c t le v e l 8 1 % in s o m e s ta g e 5 6 % in s o m e s ta g e T o ta l U .S . E ME A AP AC LA T ota l U .S . E ME A A PAC LA E v a lu a ting 17% 14% 21% 15% 17% E v a lu a ting 18% 7% 21% 19% 23% P la n n ing 22% 13% 22% 19% 34% P la n n ing 25% 15% 28% 22% 33% P ilo ting 20% 15% 19% 18% 27% P ilo ting 20% 17% 18% 23% 20% In p r od u c tion 27% 39% 22% 28% 17% In p r od u c tion 16% 17% 18% 15% 13% D is c o ntin u e d/r e tire d 1% 0% 4% 0% 1% D is c o ntin u e d/r e tire d 1% 0% 2% 2% 1% N o pla n s 8% 13% 8% 10% 2% N o pla n s 13% 28% 8% 9% 7% D o n' t k n o w 6% 6% 4% 10% 2% D o n' t k n o w 9% 16% 5% 10% 3% S O A , a t a d e p a rtm e nt, d iv is io n, o r re g io n a l le ve l S O A , a t th e e nte r pr is e le v e l 5 0 % in s o m e s ta g e 5 7 % in s o m e s ta g e T o ta l U .S . E ME A APA C LA T o ta l U .S . E ME A AP AC LA E v a lu a ting 18% 6% 20% 20% 24% E v a lu a ting 16% 9% 18% 21% 17% P la n n ing 25% 20% 26% 24% 31% P la n n ing 26% 19% 27% 28% 31% P ilo ting 19% 11% 21% 18% 24% P ilo ting 15% 9% 16% 14% 20% In p r od u c tion 16% 18% 16% 11% 17% In p r od u c tion 17% 15% 19% 19% 14% D is c o ntin u e d/r e tire d 1% 0% 2% 1% 0% D is c o ntin u e d/r e tire d 1% 0% 3% 2% 0% N o pla n s 15% 28% 11% 11% 8% N o pla n s 16% 33% 10% 13% 8% D o n' t k n o w 8% 15% 5% 10% 3% D o n' t k n o w 9% 17% 6% 8% 3% P a c k a g e d a p plic a tio n s th a t a re W e b s e rv ic e s e n a b le d P a c k a ge d a p p lic a tio n s /s e rv ic e s th a t a re n a tiv e S O A 7 4 % in s o m e s ta ge 5 9 % in s om e s ta g e T o ta l U .S . E ME A A PAC LA T o ta l U .S . E ME A AP AC LA E v a lu a ting 18% 14% 20% 14% 23% E v a lu a ting 17% 14% 17% 16% 19% P la n n ing 22% 13% 21% 25% 29% P la n n ing 21% 15% 22% 23% 25% P ilo ting 16% 10% 13% 20% 20% P ilo ting 18% 12% 17% 16% 26% In p r od u c tion 19% 22% 18% 17% 17% In p r od u c tion 27% 33% 24% 28% 23% D is c o ntin u e d/r e tire d 2% 1% 5% 1% 2% D is c o ntin u e d/r e tire d 2% 2% 3% 2% 1% N o pla n s 14% 23% 18% 10% 6% N o pla n s 10% 11% 14% 9% 4% D o n' t k n o w 10% 17% 5% 13% 3% D o n' t k n o w 6% 13% 3% 6% 2% Base: 400 respondents; 100 in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 22
  • 23. application performance management barriers to sOa deployment When asked what application performance management concerns are barriers to a successful SOA deployment, 48% of all respondents cite managing and mapping dependencies of services and the IT infrastructure, followed by return on investment after implementation (45%) and managing the complexity of heterogeneous platforms and components (42%) Return on investment after implementation is the most frequently mentioned barrier in APAC (56%), while respondents in Latin America are most likely to indicate management of Web services protocols (46%) as a barrier to SOA deployment Respondents in Latin America are also more likely than their colleagues in other regions to consider as a barrier manage- ment of services that are accessed beyond the firewall (40%) Application performance managementbarriers to StoA deployment Application performance management barriers O SOA deployment Managing and mapping 48% 47% dependencies of services and the 54% 49% IT infrastructure 43% 45% Return on investment after 47% 44% implementation 56% 33% Managing the complexity of 42% 42% heterogeneous platforms and 41% 48% components 37% 31% Management of Web services 24% 28% protocols 27% 46% Total Lack of confidence that desired 30% U.S. 31% operational efficiencies and 26% EMEA 30% improvements will be achieved 31% APAC 28% LA Management of services that I 25% 24% access beyond my firewall 23% 40% 1% 3% Other 3% 4% None of the above 2% 2% 2% 6% 11% Don’t know 2% 6% 3% 0% 20% 40% 60% 80% 100% Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 23
  • 24. Investment in virtualization initiatives over the next 12 months Globally, 60% of respondents are likely to invest in server virtualization over the next 12 months Respondents are also likely to report that their organizations will invest in storage virtualization (47%), desktop virtualization (40%) and applica- tion virtualization (37%) U S respondents are the most likely to report their companies are likely to invest in server virtualization, while respon- dents in APAC show the most likelihood of investing in storage, desktop, enterprise/data center virtualization and ap- plication grids (grid computing) versus other regions Investment in virtualization initiatives Inves tment in virtualization initiatives 60% 68% Server virtualization 53% 59% 59% 47% 44% Storage virtualization 47% 54% 43% 40% 36% Desktop virtualization 33% 52% 37% 37% 29% Application virtualization 39% 35% 45% 33% 15% File virtualization 37% 36% 42% 33% Total Enterprise/datacenter 24% U.S. 34% virtualization 46% EMEA 26% APAC 24% Application grids (Grid 12% LA 23% computing) 42% 20% 23% 15% I/O virtualization 23% 25% 29% 4% 8% None of the above 2% 5% 0% 6% 11% Don’t know 5% 5% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 24
  • 25. top concerns when implementing virtualization technologies More than half of all respondents worldwide (51%) report that their top concern with regard to the implementation of virtualization technologies is determining and managing both physical and virtual servers Other top concerns include high management overhead because technical resources need to understand the different virtualization techniques (47%) and trying to manage different virtualization platforms deployed in an already heterogeneous environment (47%) In EMEA (49%) and Asia-Pacific (55%) the top concern is high management overhead because technical resources need to understand the different virtualization techniques In Latin America respondents are most likely to be concerned about trying to manage different virtualization platforms deployed in an already heterogeneous environment (54%) Top concernsc er n s wh en implemen tin g vir virtualization lo gies T o p c o n when implementing tu aliz atio n tec h n o technologies 51% Determining and managing both 62% 42% physical and virtual servers 52% 48% High management overhead 47% because technical resources 41% 49% need to understand the different 55% virtualization techniques 44% Total Trying to manage different 47% 41% U.S. virtualization platforms deployed 47% EMEA in an already heterogeneous 44% environment 54% APAC LA 40% Gaining management control 46% over an always-changing 33% application environment 45% 34% 2% 3% Other 1% 3% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Base: 400 respondents; 100 respondents in each region CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 25
  • 26. Respondent Profile Job Title Top job titles across all regions are: Director/Manager IS/IT (27%), CIO/CTO (16%), Director/Manager IT Security (11%), and VP of IS/IT (11%) Twenty-one percent (21%) of all respondents hold C-level titles, and 19% are VP level and above Below is a regional breakout: Worldwide U.S. EMEA APAC Latin America C-level 21% 25% 24% 22% 14% VP titles 19% 18% 22% 15% 18% Director/Manager titles 60% 57% 54% 63% 68% Annual Gross Sales or Revenue The average annual revenue worldwide is $9 0 billion Average revenue in the U S is $9 9 billion, in EMEA is $10 6 billion, in Asia-Pacific is $9 4 billion and in Latin America is $6 3 billion Across all regions, 60% of the respondents report annual revenue of $1 billion or more (56% in the U S , 66% in EMEA, 62% in APAC and 57% in Latin America) Company Size The average company size in all regions 17,540 employees Below is a breakout of average company size by region: U S = 21,918 employees EMEA = 21,556 employees APAC = 18,125 employees Latin America = 8,560 employees Industry Top industries worldwide include manufacturing (15%), finance/banking/accounting (11%), health care/medical services/pharmaceuticals/bio-tech (8%), and insurance (8%) The majority of respondents in all regions are employed in noncomputer-related industries CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 26
  • 27. Contact Information CIO Custom Solutions Group (CSG) The CIO Custom Solutions Group (CSG) creates powerful turnkey programs to match market- ing needs From content creation, circulation development to project management and pro- duction, CIO’s award-winning Custom Solutions Group truly leverages the strength of the CIO brand Extending the value and reach for IT marketers to communicate with their prospective Custom Solutions Group customer base, CSG provides in-depth, content-rich vehicles in an integrated program of print, online, events and marcomm collateral tailored to meet an IT vendor’s objectives For more information, please visit http://www3.cio.com/marketing/media_kit/cio_custom_media.html. Matt Avery Vice President, Custom Solutions Group Office: 508 935 4796 Cell: 508 685 1678 Fax: 508 626 0319 Email: mavery@cxo com IDG Research Services IDG Research Services specializes in marketing and media-related research for technology marketers As a division of International Data Group (IDG), the world’s leading technology media, research, and event company, IDG Research Services brings the resources and ex- perience of a large, global company to its clients in the form of a small, customer-focused business For more information please visit http://www.idgresearch.com Janet King GM/Vice President Office: 207-847-9377 Fax: 207-847-9373 Email: janet_king@idgresearch com CIO2CIO Research: Application Performance Management Prepared for CA Willy August 2008 27

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