Learning Objectives At the end of this class you should be able to…
Understand how the performance management process is implemented in STARS!
Navigate through the STARS! software
Write SMART goals
Enter, edit, and cascade goals
Utilize features of the software to assist in writing providing actionable feedback
Move the performance evaluation form from one step to the next
STARS! combines tools and processes that allow employees to focus and integrate their goals with their business unit's strategic objectives and direction.
STARS! Concepts 06/02/10 Confidential
STARS! Process 06/02/10 Confidential
What is Goal Management? 06/02/10 Confidential
Goal Management is a method of aligning the work of individuals, departments, and divisions with a business unit’s vision and strategies.
Goal Management is made up of Goal Setting and Goal Measurement to help us ensure that we make steady progress toward our strategies and alert us when we are off track.
Completing goals and achieving results are key components in compensation and rewards for individuals and teams.
Business Unit Vision & Strategies Departmental Objectives Individual, Team & Group Goals
Hierarchy for Training Purposes 06/02/10 Confidential Holly Humanresources
Introduction to SuccessFactors
Getting Started 06/02/10 Confidential Completely secure online system provides a central location to manage and store Assessment Forms. You will receive automated notification (emails) when you need to participate in the process. Should you not have a company email address, your Supervisor or Human Resources Representative will notify you directly. Access the online performance management system using your web browser.
Logging in Is Easy 06/02/10 Confidential
Click the link on the notification email and complete login instructions.
For Username , enter the ID provided in your email.
For Password enter the temporary password provided in your email.
Click the Forgot Your Password? link should you forget your password
Click the Log In button to start your process.
Your Company ID= Soave NOTE: employees can also access the online performance management system by going to the "Employees" page of the soave.com website.
Browser Cookies Simplify Login 06/02/10 Confidential https://performancemanager.successfactors.com/login?company=Soave You may also bookmark the SuccessFactors Login Page by clicking the above link.
Do NOT Use Your Browser’s “Back” Button 06/02/10 Confidential
Common SuccessFactors Features 06/02/10 Confidential A Route Map indicates the current step the Performance Evaluation form is in as well as the available actions that can be taken on a form by a user. In this example, the form is in the Employee Self Review step and the form can be sent to the employee’s manager for review. The Route Map only appears in the Performance Evaluation form . Spell Check, when located above a text box, will check the spelling of that box. This feature is available in the Goal Plan and Performance Evaluation form . Legal Scan, when located above a text box, allows you to check the text box for potentially inappropriate words or phrases. This feature is available in the Goal Plan and Performance Evaluation form . Notes, when accessed from Employee Files , allows you to quickly record thoughts to be accessed during the performance evaluation process. Notes can be kept private or sent to other members of the team. You can also access notes from the Performance Evaluation form . The Writing Assistant gives you sample text to help provide meaningful feedback about competencies. This feature is available in the Performance Evaluation form . The Coaching Advisor offers mentoring and development suggestions for you to use when providing feedback. This feature is available in the Performance Evaluation form .
Demo: Logging into the Application
Setting and Managing Goals
Goal Types 06/02/10 Confidential NOTE: Both business and development goals appear on the performance appraisal form
Understanding Roles in Goal Management 06/02/10 Confidential
Goal Plan Basics
The Goal Plan is like an online worksheet that records Goals in one central place and tracks them throughout the year.
Employee Hierarchy provides an organizational view of individual, team and group’s Goals plans.
With the Goal Plan you can:
Create and edit goals.
View modification history.
06/02/10 Confidential Note: All business goals are initially created as private. Private goals are only viewable by the employee and their management. Public goals are also viewable by those who report to you within your organizational hierarchy.
Demo: Goal Plan Basics
Writing SMART Goals
A SMART Goal is:
06/02/10 Confidential S pecific
Goals should be straightforward and emphasize the business result that you would like to achieve.
Establish concrete criteria for measuring progress toward the attainment of each goal that you set.
Goals must be within your capacity to reach. You cannot commit to accomplishing goals that are too far out of your reach, or unreasonable.
Make sure each goal is consistent with other goals you have established and fits with your immediate and long-range plans.
T ime Bound
Setting an end point on your goal gives you a clear target to work towards.
Exercise: Writing SMART Goals
Is this Goal SMART ?
06/02/10 Confidential “ Try to improve customer retention as quickly as possible.” S pecific M easurable A ttainable R elevant T ime Bound
Exercise: Writing SMART Goals Modified using the SMART methodology: 06/02/10 Confidential “ Implement a customer retention program to increase retention rates by 10% by year end.” S pecific M easurable A ttainable R elevant T ime Bound
Creating SMART Goals in SuccessFactors
Implementation of a SMART Goal:
06/02/10 Confidential S pecific Goal M easurable Measurement A ttainable Goal Name Tasks R elevant Goal T ime Bound Tasks Start/Due Dates
Creating New Business Goals
To create a new goal:
Click the Goal Wizard button for a step-by-step walkthrough
Click the Create a New Goal button to create a goal from scratch
06/02/10 Confidential 1 2 REMINDER: Be sure to disable your browser’s pop up blocker
Demo: Creating A New Business Goal
Alignment: Cascading Goals
Aligning Goals ties individual goals to larger goals:
Cascading a goal copies a goal to another person, such as from a manager to a direct report within the hierarchy. You may wish to cascade goals to your direct reports.
Once a goal is aligned, managers have line of sight into overall progress toward completion.
Individual, Team & Group Goals Business Unit Vision & Strategy Cascade 06/02/10 Confidential Cascade
Broad corporate goals can be broken down into supporting goals necessary to achieve the desired financial outcome for the business unit.
Cascading Goals in SuccessFactors 06/02/10 Confidential
To Cascade a goal:
Select a goal using checkboxes.
Click the Cascade Selected button.
Select the checkboxes of the recipient(s) of the goal.
Click the Next button (edit goal window opens – not shown) and edit goal details for the recipient.
1 2 3 NOTE: Edits made to the goal will not change the original goal. 4
Demo: Cascading Goals
Creating Development Goals 06/02/10 Confidential
The employee and manager mutually agree upon 1 – 3 development goals to sharpen the employee’s strengths and develop areas that would benefit from improvement.
To create a new development goal:
Click on the Development tab
Click the Create a New Development Goal button
Demo: Creating a Development Goal
Goal Section Summary
The goal plan and development plan are online worksheets both you and your direct reports can access throughout the year.
Access the Goal Plan from the Goals tab.
Access the Development Plan from the Development tab.
The goal detail view provides a quick report view of the goal details, audit history and list of cascade participants.
Goal Setting Best Practices
Goal discussions with your direct reports should occur throughout the year. There should be no surprises at the year-end performance review discussion.
There is ample room for text in the notes, description and tasks sections. Enter detailed descriptions and examples where appropriate.
Cascade goals to help ensure alignment.
Keep goal status up to date. You can add updates throughout the year.
Performance Appraisal Process
Performance Appraisal Steps 06/02/10 Confidential Employee Self Review* Email notification to employee Employee enters self rating and comments on performance then sends the form back to the manager for review Email notification to manager Manager enters employee rating and comments on performance then sends the form to HR for review prior to holding discussion with employee Manager Review HR Review Email notification to HR HR reviews appraisal and may enter comments then sends the form back to the manager for additional review or signature *This step may be optional for some business units Discussion and Signature Email notification to employee Employee signs Email notification to manager Email notification to HR HR signs and completes the process Manager signs form, holds discussion with employee then sends the form to the employee for signature
Rating Scale Confidential 06/02/10 Rating Descriptor Definition 5 Excellent Consistently exceeds the required level for this job role. 4 Satisfactory with Commendation Exceeds the required level for this job role. 3 Meets Expectations Satisfies the requirements for this job role fully. 2 Satisfactory with Reservation Limited adequacy in the required level for the job role. 1 Unsatisfactory Does not adequately satisfy the requirements of the job role.
Accessing your Evaluation Forms 06/02/10 Confidential Employee accesses the Evaluation Form from the To-Dos List or the Performance tab. SuccessFactors automatically creates and distributes Performance Evaluation forms when it is time to start the review process. SuccessFactors automatically routes the form to your inbox whenever your input is required.
Performance Form Basics 06/02/10 Confidential View Options allow you to change how you view the form on the page. View the full form, one section at a time, or one item at a time Full form spell check and full form legal scan Print Preview Print set up allows you to see what the form will look like when printed and choose which format, HTML or PDF, you will print your form in Allows you to save your work Allows you to open any notes you have received or created for this individual. The multiple pages indicate there are notes, the single page indicates there aren’t Allows you to view more details and an audit history of this form Allows you to search and open a previously completed form for this individual Allows you to download an offline copy of the form Opens up a meeting request in Microsoft Outlook
Demo: Performance Evaluation Form
Demo: Moving the Form to Completion
Tools to Assist in Writing Reviews: Notes
Access from Employee Files or the Performance Evaluation form
Keep notes private or send to other team members
Use to track progress on events and behaviors throughout the year that may impact performance evaluation
Tools to Assist in Writing Reviews: Writing Assistant
Provides suggested text, modifiers, and categories of competencies to quickly build review commentary.
Click the icon from the form
Select a phrase
Make the text more or less positive
Click the Place Text button to paste into the form and modify as desired
Confidential 06/02/10 2 3 4
Performance Review Section Summary
Use Notes throughout the year to track events that may impact performance evaluation.
Save the form during editing to see updates in the summary section.
Use the less detail and more detail links to hide or display tasks.
Use the Writing Assistant, Coaching Advisor, Spell Check and Legal Scan tools to assist in crafting feedback.
View En Route and Completed forms in their associated folders in the form inbox.
Conducting the Review Discussion 06/02/10 Confidential
When and where to meet
Prepare by sending the review form to HR for review prior to the meeting.
Discuss current job development and career development.
Be clear and confident about your performance feedback.
What to discuss during the meeting
Review and give feedback on the individual’s performance.
Goals & results.
Communicate your overall rating of the individual’s performance.
Meeting Best Practices
Schedule a meeting in a place where you will not be interrupted. Turn off phones, pagers, computers and give your full attention to the conversation.
Don’t rush and give your direct report your full attention.
Make the meeting a collaborative conversation; both of you talk and listen.
Make sure that you allow time to focus on the future, not just the past.
Support and Resources
Soave Ethics Education & Development (SEED) course: Conducting Performance Reviews
This course is designed to give you an overview of the performance management process, and then focus on the mechanics of what you need to do to prepare for, conduct and follow-up on performance reviews. Although the major emphasis will be on the forms and annual review, the same mechanics work whenever managers are required to give feedback on an employee's performance.
Housed on the soave.com website on the STARS! log-in page.
For questions regarding your business unit's performance management process:
Please contact your Human Resources Manager or Human Resources Representative.
For technical questions regarding the STARS! website:
Please contact Kristan Williams at 313-567-7000 ext. 472 or [email_address] .