Trailblazing in Government: Adding the Voices of the People to Government Performance Measurement, Reporting and Management AGA National Performance Management Conference Seattle, Washington November 6, 2009 Barbara J. Cohn Berman Center on Government Performance National Center for Civic Innovation and Fund for the City of New York
One of several programs of the Center on Government Performance
All aimed at adding the voices of the people to government performance measurement and reporting
If these measures are used to assess how a government is doing, and if they are different from the way the public judges government, a major disconnect is the result Agency workloads, inputs, outputs, costs, FTEs, revenues, etc. Why? Typically, performance measures are developed by governments without consulting the public Cross-agency work, outcomes, the results of government’s efforts, quality, relevant information, being treated with respect The Public Government
How do we know? Focus Groups: 1995, 2001, 2009 45 different groups– people from many neighborhoods, income levels, ages, racial and ethnic groups. How do they come to judge local government performance? Work with many governments.