Richard J Hall Principal Product Manager
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  • In a traditional environment, customers have to manage five key things as a part of software management. They're managing the availability of the software, the performance, the security, the problems, and the change in that software. And this takes up a lot of time. According to leading research firm Gartner, most companies spend over 79% of their time maintaining existing applications, leaving little time to focus on innovative solutions that can impact the company’s bottom line. Oracle Collaboration Suite Outsourcing provides you the option to leave the management of the Oracle software to the Oracle experts. Oracle hosts and maintains Oracle’s integrated suite of applications including e-mail, calendar, voice mail, file services, real time collaboration and the underlying infrastructure. All Oracle Outsourcing services are delivered via flexible deployment options. One option is have it hosted in one of Oracle’s secure data centers or alternatively companies can leverage their existing hardware investment and have Oracle remotely manage the software residing at the location of their choice either at their own site or at a partner. By outsourcing to the software vendor directly, your company automatically knows how much it will cost to support and manage software so there is no more guesswork involved. Additionally, by minimizing the number of vendors you work with and using company that offers one stop shopping such as Oracle, you ensure that even variables like implementation are a part of the cost model.

Richard J Hall Principal Product Manager Presentation Transcript

  • 1.  
  • 2. Richard J Hall Principal Product Manager Oracle Collaboration Suite Oracle Corporation
  • 3. Deploying and Managing Oracle Collaboration Suite 10g
  • 4. Agenda
    • Oracle Collaboration Suite 10 g Overview
    • Oracle Collaboration Suite 10 g Architecture
    • Oracle Collaboration Suite 10 g Hi-Availability
    • Oracle Collaboration Suite 10 g Security
    • Oracle Collaboration Suite 10 g Management
  • 5. Oracle Collaboration Suite Release 2
    • Consolidate servers for communication and content applications
    • Real-Time Collaboration (Web Conferencing)
    • Leverage the Oracle10 g infrastructure
    • Embrace & Enhance users’ client applications
    • Provide an integrated solution
  • 6. Logical Architecture
  • 7. Physical Architecture Information Storage Middle Tier Server(s) Client Tier Backend Server(s) Infrastructure
  • 8. Requirements: Availability, Scalability, Security
    • Every Collaboration Suite Service
      • Every Client
    • High Availability
      • At all tiers
    • Scalability
      • Scale Up and Scale Out
    • Security
      • On the wire, in the store, authentication
  • 9. High Availability – Mid Tier Information Storage Middle Tier Server(s) Client Tier Backend Server(s) Infrastructure
  • 10. High Availability – Mid Tier
    • Share-nothing
    • Load Balancing Router
    • Commodity Hardware
    • Dedicated
      • Scale by component, flexible tuning
    • Duplicated
      • Start Small, Maximize resource utilisation
  • 11. High Availability - InfoStore Middle Tier Server(s) Client Tier Information Storage – Real Application Clusters
  • 12. High Availability – InfoStore
    • Real Application Clusters
    • Clustered Hardware
      • Shared Disk
      • Interconnect
      • 9 i with Operating System clustering
      • 10 g with Real Application clusters
    • Storage
      • 9 i with RAID, Volume Managers etc.
      • 10 g with ASM
  • 13. Scalability
    • Multi-threaded Architecture
    • Scalable Java Architecture for Web Apps
    • Scale up: Single CPU blades to very large SMP machines
    • Scale out using commodity hardware using RAC and ASM etc.
    • Mixed Deployment
  • 14. Security – End to End Strong Auth Secure Comms Single Sign-On Secure Comms Additional PWs 16 Evaluations S/MIME
  • 15. Managing Oracle Collaboration Suite Oracle Enterprise Manager 10 g
  • 16. Oracle Enterprise Manager 10 g Complete Management of the Oracle Environment End Users Integrated Management of Oracle Products Oracle Collaboration Suite 3 Oracle Oracle9iAS OC4J Exhaustive individual component management: Admin Monitoring Provisioning 1 Integrated Suite Management Web Services Top Link Integration Portal Web Cache SSO Wireless OracleAS J2EE 2 Management for Oracle Eco-System 4 Other Applications
  • 17. Central Management for OCS Database Application Server Collaboration Suite Host  Production Monitoring and Alerts Application Performance Management  Production Software Inventory Management  Production Monitoring and Alerts  Beta Administration  Production
  • 18. Enterprise Manager Architecture Firewall HTTP/S HTTP/S HTTP/S HTTP/S Open Repository Manage from Anywhere Mobile Device HTML Console Portals
  • 19. Demo Deployment— Hands On Session Host 1 E-Mail Voice Wireless Host 2 Web Conf Files Calendar Host 3 Infrastructure Information Storage Enterprise Manager 10 g
  • 20. Oracle Collaboration Suite Management Capabilities
    • Systems monitoring of platform components
      • Database, Application Server, Host
    • Application monitoring
      • Application specific metrics, like queue lengths
    • Grouping application components
    • Application Performance Management
      • Application performance and availability
    • Enterprise Configuration Management
      • Software and patch management
    • Administration
      • Start/Stop, configuration tasks
  • 21. System Component Management Rich monitoring and diagnostics
    • Availability
    • Real time monitoring and thresholds
    • Event notifications
    • Historical Data Analysis and Trending
    • Performance diagnostics
    • Cluster monitoring
    Oracle Database 10 g Oracle Collaboration Suite 10 g Oracle Application Server 10 g
  • 22. Oracle Collaboration Suite Monitoring
    • Dozens of key metrics automatically collected
      • Service response times and availability e.g. SMTP IN service, Webmail, IMAP
      • OID responsiveness and availability
      • Usage statistics e.g. IMAP usage
      • Queue lengths and other component specific metrics
      • Underlying db, App Server and host metrics
    • Trends and comparison analysis
  • 23. Oracle Collaboration Suite Performance Trending and Analysis
    • What’s the average request processing time for server #1 at this moment?
    • How did it do over the past 24 hours?
    • How does that performance compare to server #2 over the same period?
    • What are the 3 worst performing email SMTP servers?
  • 24. Managing Groups
    • Managed from a single-view
      • Monitoring and automated operations
    • Logical modeling of sets of systems
      • Applications, Clusters, other sets
      • Leveraged by all services – Jobs, Policies, …
    • Membership-based inheritance
    Applications Sets of Systems
  • 25. D E M O N S T R A T I O N Monitoring and Groups
  • 26. Extensibility and Customization Agent Agent Agent Active Management Repository EM Black Box
    • Define and instrument
    • target metrics
    1 2. Build custom UI’s and Report through Repository Access 2 3. Extend Console UI 3
  • 27. Oracle Eco-System Application Performance Management Availability Management Oracle Enterprise Manager 10 g Notifications Modeling End-User Communities Root Cause Analysis Alerts Trending Transaction Performance End-User Performance Cross-Tier Tracing Application Performance Management SLA Management Non-Oracle Systems Impact Analysis
  • 28. Availability and Performance Web Application Availability and Performance may vary from location to location
  • 29. End-User Performance
    • Monitoring of ALL URLs accessed by ALL users
    • End-user impact analysis
    • Server vs network response time
    • Analysis of end-user response times by URL, domain, regions, visitor, Web server
    • Web server load and response distribution
    • Watch list to highlight performance of critical URLs
    Web Application
  • 30. D E M O N S T R A T I O N Application Performance Monitoring
  • 31. Enterprise Configuration Management Install/Clone Configure/Deploy Patch Secure Enterprise Manager View/Search Compare/Diff Change Tracking Reference Configurations Analyze LiveLink Oracle.com Product Updates Patches Product Configuration Oracle Inventory Software Configurations Hardware Configurations Discover Provision
      • Over 20% of downtime attributable to human configuration errors
  • 32. D E M O N S T R A T I O N Enterprise Configuration Management
  • 33. Oracle Collaboration Suite Management Capabilities
    • Systems monitoring of platform components
    • Application monitoring
    • Grouping application components
    • Application Performance Management
    • Enterprise Configuration Management
    • Administration
  • 34. Collaboration Suite Management
    • Custom UI for Application Groups
    • Application Home page
    • Performance dashboard
    • Out-of-box metrics and thresholds
    • Drilldown to EM Website console
  • 35. Oracle Collaboration Suite & Oracle 10 g
    • Leverages
      • Oracle Enterprise Manager 10 g
      • Oracle Application Server 10 g
      • Oracle Database 10 g
  • 36. Outsourcing Applications Support Implementation Apps Admin DB/AS Admin Sys Admin HW Admin Traditional Customer Customer Customer Customer Customer Customer Manages: Availability Security Performance Change Problems
            • Outsourcing
    ® ® ® ® Oracle Manages: Availability Security Performance Change Problems ®
    • Better Service
    • Faster Service
    • Predictable Cost
    • Focus on Competence
  • 37.
    • Reduce Cost While Providing Scalability & Reliability
      • Take advantage of clustering & automated storage management
    • Improve Service Levels
      • Dynamically share resources across multiple application with workload management
      • Manage the entire suite of applications with a single interface through Enterprise Manager 10 g
    • Improve End User Experience
      • Monitor performance from an end user perspective & enforce application service levels
    Oracle Collaboration Suite & Oracle 10 g Benefits
  • 38. Thursday, September 11th
    • Extending the Reach of Enterprise Manager to Monitor Custom Applications
      • Session 40289 – Hoosh Afsar of Fannie Mae, Venkat Tummalapalli – 1:00pm Room 202
    • Enterprise Manager: Scalable Oracle Management
      • Session 40037 – John Kennedy – 1:00pm Moscone Room 103
    • Rapid Deployment of Enterprise Manager: Install & Configure in 6 Easy Steps
      • Session – 40032 – Ana Hernandez, Dave Leroy – 2:15pm Moscone Room 103
    • Securing Your Enterprise with Oracle Enterprise Manager
      • Session 40034 – Amir Najmi, Julie Wong – 3:15pm Moscone Room 103
    • Collaboration Suite as a Development Platform
      • Jason Davis and Rob Koplowitz
    • Phone Directories
      • OTN Chalk Talk 11:30
    • Steve McAdams
      • Guru Session 11:00
  • 39. A Q & Q U E S T I O N S A N S W E R S
  • 40.  
  • 41. Conclusion
    • Consolidate servers for communication and content applications
      • Scale Up and Scale Out
    • Leverage the Unbreakable Oracle infrastructure
      • Secure
      • Highly Available
    • Embrace & Enhance users’ client applications
    • Provide an integrated solution