Service Delivery ‘ Delegated manager’ Faster processes, industry expertise Commercial interests & public trust responsibilities Private sector Federal departments Service Offering Service Delivery “ Seamless Relationship” Service Management Public accountability Standards & policy development, client relationships Strategic contract management PWGSC Service Management
“ The Department is seeking a dynamic, solution-oriented private sector Real Property Service Providers who demonstrate commitment to long term collaborative relationships and strategic alliances for the delivery of high quality service to our clients”
Building on the AFD success - PWGSC has expanded services to include 2/3 of the our custodial office inventory in the new AFD contracts.
Private sector will manage the day to day operations of federal properties
PWGSC retains asset management, strategic investment decision-making, acquisition and disposal services, payments in lieu of taxes, and operation of the National Service Call Center.
PWGSC will focus on our key role as strategic real property advisor to government and remains accountable for all services provided to our customer departments, whether delivered in-house or through external service providers.
Departments will continue to contact PWGSC for service requests and use the National Service Call Center to obtain service.
New AFD incorporates lessons learned, industry best practices and more ambitious performance indicators to ensure the highest quality service delivery.
New contracts provide flexibility to increase AFD inventory by up to 10% and provides optional services for facility management, lease administration, commercial leasing and project delivery services ($200K >$1Million)
As opportunities present themselves, other assets and services will be assessed to determine whether they could also benefit from the efficiencies offered by AFD.