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Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
Performance Measurement
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Performance Measurement

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Transcript

  • 1. Performance Measurement
  • 2. Performance Measurement: Purposes
    • Monitoring and reporting
    • Strategic planning
    • Budgeting and financial management
    • Program management
    • Program evaluation
    • Performance management
    • Quality improvements, process improvement
    • Contract management
    • External benchmarking
    • Communication with the public
  • 3. PDP “Outcome” Measures
    • “ PDP published 3 planned manuals for newly elected legislators and their aides. 50 legislators and 80 aides have requested copies.”
    • “ PDP organized a two-day information fair for the Ukrainian legislature, where 22 Ukrainian NGOs and foreign donor and technical assistance organizations participated. Over 200 legislators and aides attended.”
  • 4.  
  • 5. Logic Models
  • 6. Types of Output Performance Measures
    • Output
    • Efficiency
    • Productivity
    • Service Quality
    • Effectiveness
    • Cost-Effectiveness
    • Customer Satisfaction
  • 7. Behn’s Performance Measures for Public Sector Organizations
  • 8. PDP Legislative Quality Index Dimensions Economic Legislation Political Legislation Budget Legislation Judicial Legislation Other Legislation Salience of the adopted legislation Committee effectiveness in assessing and presenting draft legislation Drafting competence: clarity of language, internal consistency and consistency with other laws On-the-point discussion on the issue (without digressions) Efficiency and clarity of and adherence to parliamentary procedure Transparency of and access of public to the legislative process Oversight over the executive
  • 9. PDP Legislative Quality Index Dimensions Economic Legislation Political Legislation Budget Legislation Judicial Legislation Other Legislation Salience of the adopted legislation Committee effectiveness in assessing and presenting draft legislation Drafting competence: clarity of language, internal consistency and consistency with other laws On-the-point discussion on the issue (without digressions) Efficiency and clarity of and adherence to parliamentary procedure Transparency of and access of public to the legislative process Oversight over the executive
  • 10. JGSPA Goals: Inputs, Outputs or Outcomes?
    • 14.5 FTE faculty with 4 full and 9 joint
    • Student body of 143
    • Nationally recognized faculty and research programs
    • JGS Brand and Marketing Campaign and well recognized reputation
    • Loyal network of alumni and other supporters
    • Well established development campaign with contributions supporting both student scholarships and faculty positions
    • Widely recognized training and public programs
  • 11. Performance Measurement Assignment
    • Identify Performance Measures for Organization as a Whole
    • Identify Outputs and Outcomes
    • Balance External Stakeholder Demands and Programs/Services Delivered
    • 4 pages, single-spaced, 12-point font, 1-inch margins
    • Due February 24
  • 12. Stakeholder Analysis Assignment Issues
    • Explain concepts and criteria
    • Grammar and presentation matter
    • Avoid passive voice
    • Avoid first person
    • Diversify and expand your references

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