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Performance Measurement
 

Performance Measurement

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    Performance Measurement Performance Measurement Presentation Transcript

    • Performance Measurement
    • Performance Measurement: Purposes
      • Monitoring and reporting
      • Strategic planning
      • Budgeting and financial management
      • Program management
      • Program evaluation
      • Performance management
      • Quality improvements, process improvement
      • Contract management
      • External benchmarking
      • Communication with the public
    • PDP “Outcome” Measures
      • “ PDP published 3 planned manuals for newly elected legislators and their aides. 50 legislators and 80 aides have requested copies.”
      • “ PDP organized a two-day information fair for the Ukrainian legislature, where 22 Ukrainian NGOs and foreign donor and technical assistance organizations participated. Over 200 legislators and aides attended.”
    •  
    • Logic Models
    • Types of Output Performance Measures
      • Output
      • Efficiency
      • Productivity
      • Service Quality
      • Effectiveness
      • Cost-Effectiveness
      • Customer Satisfaction
    • Behn’s Performance Measures for Public Sector Organizations
    • PDP Legislative Quality Index Dimensions Economic Legislation Political Legislation Budget Legislation Judicial Legislation Other Legislation Salience of the adopted legislation Committee effectiveness in assessing and presenting draft legislation Drafting competence: clarity of language, internal consistency and consistency with other laws On-the-point discussion on the issue (without digressions) Efficiency and clarity of and adherence to parliamentary procedure Transparency of and access of public to the legislative process Oversight over the executive
    • PDP Legislative Quality Index Dimensions Economic Legislation Political Legislation Budget Legislation Judicial Legislation Other Legislation Salience of the adopted legislation Committee effectiveness in assessing and presenting draft legislation Drafting competence: clarity of language, internal consistency and consistency with other laws On-the-point discussion on the issue (without digressions) Efficiency and clarity of and adherence to parliamentary procedure Transparency of and access of public to the legislative process Oversight over the executive
    • JGSPA Goals: Inputs, Outputs or Outcomes?
      • 14.5 FTE faculty with 4 full and 9 joint
      • Student body of 143
      • Nationally recognized faculty and research programs
      • JGS Brand and Marketing Campaign and well recognized reputation
      • Loyal network of alumni and other supporters
      • Well established development campaign with contributions supporting both student scholarships and faculty positions
      • Widely recognized training and public programs
    • Performance Measurement Assignment
      • Identify Performance Measures for Organization as a Whole
      • Identify Outputs and Outcomes
      • Balance External Stakeholder Demands and Programs/Services Delivered
      • 4 pages, single-spaced, 12-point font, 1-inch margins
      • Due February 24
    • Stakeholder Analysis Assignment Issues
      • Explain concepts and criteria
      • Grammar and presentation matter
      • Avoid passive voice
      • Avoid first person
      • Diversify and expand your references