OSP Standards and Accountabilty Cassandra Atkinson
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OSP Standards and Accountabilty Cassandra Atkinson OSP Standards and Accountabilty Cassandra Atkinson Presentation Transcript

  • Accountability Forum: Changing HR Strategies to Build a Competent, Productive, and Inspired Workforce Cassandra Atkinson NC Office of State Personnel Presenter OSP Standards and Accountabilty Cassandra Atkinson
  • AGENDA
    • Strategic Goals/Mission
    • Emerging Trends
      • Shift Happens Video
    • Key Principles of Strategic Human Resource Management
    • Building a Competitive and Productive Workforce
    • Sample Benchmarked HR Metrics
    OSP Standards and Accountabilty Cassandra Atkinson
  • Governor’s Initiatives State Performance Management and Accountability
    • High Expectations
    • Hands on Leadership
    • Early Disclosure
    • Accountability to the Public
    OSP Standards and Accountabilty Cassandra Atkinson
  • OSP Mission and Vision
    • Mission
    • Compliant-- State Personnel Act and Administrative Rules
    • Accountable to Governor and State Personnel Commission
    • Provide high quality human resources services
    • Vision
    • North Carolina state government is a model employer.
    OSP Standards and Accountabilty Cassandra Atkinson
    • Enable state A/U’s to attract, motivate, develop and retain a competent, diverse workforce to meet their business objectives
  • Shift Happens …..
    • Emerging Trends
    • http://www.youtube.com/watch?v=ljbI-363A2Q
    OSP Standards and Accountabilty Cassandra Atkinson
  • Jobs that will exist in 2020 and beyond that do not exist today—Participant Responses OSP Standards and Accountabilty Cassandra Atkinson
  • Predictions or Expectations for 2049
    • The work force of the near future will be skilled and semi-skilled workers, especially in computers, health care, science and technology.
    • Lots of openings because the baby boomers will have retired.
    • Anyone who is not fluent in a second language will be at a huge disadvantage even “if they never leave this country.”
    OSP Standards and Accountabilty Cassandra Atkinson
  • Other Jobs of the Future
    • Space tour guide
    • Molecular engineer
    • Synthetic biologists are learning to create organisms to perform specific tasks
    • Systems engineers will fabricate new materials with ideal characteristics at the molecular level
    OSP Standards and Accountabilty Cassandra Atkinson
  • New Technologies
    • Examples
    • NanoTechnology
    • Wind Energy Production
    OSP Standards and Accountabilty Cassandra Atkinson
  • HR Being Strategic—Participant Comments
    • When will HR be prepared to
    • Identify the KSA’s and competencies?
    • Write the position descriptions?
    • Retain motivate an international workforce?
    • For New Jobs/Technologies
    OSP Standards and Accountabilty Cassandra Atkinson
  • Participant Comments
    • New Jobs/
    • Technologies
    • Set compensation and benefits appropriately?
    • Recruit for the positions in these job classes?
    • Manage a workforce on a different planet?
    OSP Standards and Accountabilty Cassandra Atkinson
  • Other Preview Question
    • What was the primary point of the video?
      • A. That we need more world population control and planning
      • B. That the knowledge and skills required of our workforce is changing exponentially each year
    OSP Standards and Accountabilty Cassandra Atkinson
  • Strategic Human Resource Management
    • Definition
    • Implementation of human resources activities, policies and practices and needed changes to support or improve the agency’s operational and strategic goals and objectives.
    OSP Standards and Accountabilty Cassandra Atkinson
  • Strategic Planning
    • A disciplined effort to produce fundamental decisions and actions that shape what an organization is, what it does, and why it does it (Olsen and Eadie, 1982)
    • First step towards results/outcome-based management
    OSP Standards and Accountabilty Cassandra Atkinson
  • Strategic Planning Basics OSP Standards and Accountabilty Cassandra Atkinson A. Where You Are C. How to Get There B. Where you Want to Be Strategic Plan IT and HR Plans Communication Budget Allocations Mission and Mandates Structure and Systems Programs and Services Mission and Mandates Structure and Systems Programs and Services Strategy Formulation Strategy Implementation Vision, Mission and Goals
  • Strategic Human Resource Management
    • How many organizations have a strategic plan?
    • Mission Statement?
    • Vision Statement?
    • # with strategic plans, mission statement, and vision statement
    OSP Standards and Accountabilty Cassandra Atkinson
  • Strategic Human Resource Management
    • How many HR Offices have a strategic plan?
    • Yes
    • No
    OSP Standards and Accountabilty Cassandra Atkinson
  • Strategic Human Resource Management
    • Is it posted on your website and available to the public?
    • Yes
    • No
    OSP Standards and Accountabilty Cassandra Atkinson
  • Business Need for Accountability
    • Proving the Value of human Resources
    • Return on Investment
    • Communication
    OSP Standards and Accountabilty Cassandra Atkinson
  • Human Capital Plan Defined
    • A human capital plan is an organization’s plan for employing, deploying, developing and evaluating the workforce that will best achieve the strategic goals of that organization (Pew Center on the States, 2009)
    OSP Standards and Accountabilty Cassandra Atkinson
  • Human Capital Plan
    • How many HR Offices have a human capital plan?
    OSP Standards and Accountabilty Cassandra Atkinson
  • Logic Model for Accountability in Human Resource Management
    • To be a competitive or a model employer, agency and university managers must engage in practices that build and reinforce a competent , productive and inspired workforce .
    OSP Standards and Accountabilty Cassandra Atkinson
  • Workforce Management Accountability
    • Five primary areas of workforce management accountability
    • Workforce Planning and Alignment
    • Hire Workforce
    • Employment
    • Training and Development
    • Reinforce Development
    OSP Standards and Accountabilty Cassandra Atkinson
  • Accountability for Human Resource Management OSP Standards and Accountabilty Cassandra Atkinson Workforce Planning and Alignment Employment Training and Development Hire Workforce Reinforce Performance Public Value Added
  • Public Value Added or Results OSP Standards and Accountabilty Cassandra Atkinson Logic Model
    • State government workforce has the depth and breadth needed for present and future success.
    • Employees are committed to the work they do and the goals of the organization.
    • Productive, successful employees are retained.
    • Agencies are better enabled to successfully carry out their mission.
    • The citizens receive efficient government services.
    Workforce Planning and Alignment Hire Workforce Employment Training and Development Reinforce Performance
  • Workforce Planning Management Accountability
    • What are some of the elements for
    • Workforce Planning and Alignment
    • Hire Workforce
    • Employment
    • Training and Development
    • Reinforce Development
    OSP Standards and Accountabilty Cassandra Atkinson
  • Logic Model: Accountability for Human Resource Management OSP Standards and Accountabilty Cassandra Atkinson initial i ntermediate ultimate Workforce Planning & Alignment Hire Workforce Employment Training and Development Reinforce Performance
  • Standards and Accountability Mission
    • Periodic reviews and audits of human resources management programs
    • Provide tools to evaluate organizational compliance
    • Provide assurance to key stakeholders
    • Collaboratively establish best practices
    • Promote and support agency and university accountability programs
    OSP Standards and Accountabilty Cassandra Atkinson
  • Standards and Accountability Vision
    • Support a model North Carolina state government human resources management system that exemplifies an accountable workforce
    • Respects cultural diversity
    • Meets the needs of agencies and universities and the citizens of North Carolina.
    OSP Standards and Accountabilty Cassandra Atkinson 06/02/10 NC Office of State Personnel Standards and Accountability
  • Mandate for Standards and Accountability
    •  Negotiate Decentralization Agreements
    •  Develop Criteria and Standards
    •  Measure the level of Compliance
    •  Through Monitoring and Review
    • for Compliance and Non- Compliance
    OSP Standards and Accountabilty Cassandra Atkinson State Laws GS 126-3(b)4,8 Executive Orders Federal Laws Compliance Reviews Monitoring Delegated Authority
  • Accountability and Compliance
    • Regular audits or reviews of human resource management functions
    • Objective analysis to compare the current condition
    • Measure “What is” against stated criteria “what should be”.
    • Compliance
    • Is the program following the law, regulations, contracts and agreements?
    OSP Standards and Accountabilty Cassandra Atkinson
  • Accountability and Performance
    • Goals Based
    • Compare HR goals and objectives with actual results achieved
    • Outcomes Based
    • Through benchmarking-- compare individual departmental performance with industry norms
    OSP Standards and Accountabilty Cassandra Atkinson
  • OSP Standards and Accountabilty Cassandra Atkinson
  • OSP Standards and Accountabilty Cassandra Atkinson
  • Recap
    • Strategic Goals/Mission
    • Emerging Trends
      • Shift Happens Video
    • Key Principles of Human Resource Accountability Management
    • Building a Competitive and Productive Workforce
    • Sample Benchmarked HR Metrics
    OSP Standards and Accountabilty Cassandra Atkinson
  • Resources
    • Bryson, John M Strategic Planning for Public and Nonprofit Organizations
    • www.bna.org
    • www.ipma-hr.org
    • www.shrm.org
    • Sullivan,John Rethinking Strategic HR
    • Sullivan, John, HR Metrics
    • PewCenterontheStates.org
    • US Department of Labor http://www.bls.gov/emp/ep_table_103.htm
    • http://www.bls.gov/emp/ep_table_104.htm
    OSP Standards and Accountabilty Cassandra Atkinson
  • Contact Information
    • Cassandra Atkinson
    • [email_address]
    • 919-807-4890
    • NC Office of State Personnel
    • Standards and Accountability Division
    OSP Standards and Accountabilty Cassandra Atkinson