MSc Total Quality and Performance Management


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MSc Total Quality and Performance Management

  1. 1. University of Bradford School of Management Awarding and teaching University of Bradford institution: Final award: MSc [Framework for Higher Education Qualifications level M] Programme Title: Total Quality & Performance Management Duration: 1 year full-time; 2-6 years distance learning Subject benchmark statement: Business and Management Date produced: Original: January 2003 Revised: Dec 2007 In accordance with the University’s mission ‘Making Knowledge Work’, the School of Management aims to provide programmes that educate individuals as managers and business specialists, and thus improve the quality of management as a profession. The European Centre for Total Quality Management (ECTQM), based within the School of Management, is known and respected internationally for pioneering research in several areas of quality management and performance measurement. This programme capitalises on the Centre's existing strengths in what is an increasingly important field. Programme Aims: With reference to teaching and learning the Programme aims to: • deliver a flexible programme of study in Total Quality and Performance Management that reflect areas of School and staff expertise; • develop subject knowledge and understanding, and provide training in discipline skills to enable graduates to pursue further programmes of study or careers in Total Quality and Performance Management or related practice. • develop personal transferable skills to enable graduates to enable graduates to pursue further programmes of study or careers in non-cognate fields. Learning Outcomes The programme will provide you with a comprehensive understanding of the subject of performance management and a critical appreciation of how TQM processes can be embedded into business planning and operational management through process orientation and a focus on customer satisfaction. The programme will demonstrate how TQM should drive performance and how the latter can be managed through a synchronised approach of goal deployment and performance monitoring, review and reporting. msc-total-quality-and-performance-management1491.doc
  2. 2. On completion of the programme, you will be able to demonstrate: Knowledge and understanding • a systematic understanding of the latest concepts and developments in TQM and performance management. • a critical awareness of the current issues in the area of integrated performance management • an understanding of the appropriate techniques that should be used to implement Total Quality and Performance management within organisations • Subject specialist knowledge in a chosen area within TQM and performance management. . Discipline skills • specific skills and competencies relating to performance management • the ability to evaluate and integrate performance management theory and practice • the ability to place it within a wider organisational and contextual framework Personal transferable skills • the exercise of initiative and personal responsibility • the ability to deal with complex issues systematically and make educated decisions in organisational settings, • the ability to communicate clearly, orally and in writing, using a range of media. Curriculum The programme structure consists of three phases. In phase 1 you will study six compulsory modules each worth 10 credits. In phase 2, you will study four compulsory modules within the TQM field, and Strategic Management. You will have the opportunity to select one optional module from a range offered. Phase 3 comprises the preparation and submission of a 60 credit individual dissertation on a TQM area. Each module represents approximately 100 hours’ study time of which typically 24 hours is contact time with the course tutor(s) and the remaining 76 hours is made up of pre-reading, directed reading, preparatory work and assessment. Modules will be taught by School of Management staff, assisted where necessary by adjunct specialists and external speakers. Core/ Phase Unit Code Unit Title Credits Optional 1 MAN4148M Research Methods 10 C 1 MAN4222M Human Resource Management (MA) 10 C 1 MAN4182M TQM Implementation Principles 10 C 1 MAN4175M Performance Management Fundamentals 10 C 1 MAN4163M Business Process Management Fundamentals 10 C 1 MAN4254M Management in Context (An Introduction) 10 C 2 MAN4156M Advanced Business Process Management 10 C 2 MAN4177M Principles of Business Excellence 10 C 2 MAN4158M Benchmarking for Best Practice 10 C 2 MAN4169M Strategic Management (MA) 10 C 2 MAN4185M TQM Sustainability through Six Sigma 10 C 3 MAN4018Z Masters Dissertation 60 C msc-total-quality-and-performance-management1491.doc
  3. 3. A distance learning version of this programme is also available. Students study the same core and compulsory subject modules as the full-time programme. Students can take between 2-6 years to complete studying in this way. Teaching, learning and assessment strategy Teaching on the programme involves a combination of formal lectures, group discussions, tutorials, seminars and directed reading. Generally the programme aims to integrate applied and theoretical knowledge with assessment processes that test both knowledge of the discipline and their application and limitations. It is expected that students joining the full-time course will, on the whole, be new graduates with little relevant work experience. Teaching therefore utilises lectures and seminars directed to both the extension and application of knowledge via case studies, simulation and workshops. Assessment methods include written examinations, assessed projects and case studies in order to assess that the learning outcomes have been delivered and the objectives of the course are therefore fulfilled. The distance learning programme involves using distance learning teaching materials with remote supervision from the course tutor, principally by email, and for which the attendance requirement is limited to examinations either at the end of the module or at the end of the academic year. Where this programme is offered by a partner institution local tutor support will also be available. As with the full-time programme, methods of assessment are varied and linked to learning requirements. Blackboard, the University’s virtual learning platform is widely utilised and students on this programme need as a minimum regular access to a PC with a CD player, and access to a PC with an internet connection, preferably broadband. The Dissertation The dissertation is an extended piece of written work of up to 22,000 words, involving an original and in-depth investigation of a specific total quality and performance management issue. Guidance on dissertation choice and supervision is provided during Research methods workshops giving you the opportunity to prepare in advance for stage three. Assessment Regulations – a summary The University of Bradford Postgraduate Regulations for Taught Programmes can be found on the web at You are advised to make yourself familiar with these. The School operates a non-numerical assessment system. All assessment (coursework and examination) is graded as below: AD Pass with Distinction B Pass with Merit C Pass D Marginal Fair EF Poor Fail Assessment – Awards The determination of awards is via a credit count where to gain a Masters degree all subjects should be completed at Pass level or not more than 20 credits condoned as Marginal fails. msc-total-quality-and-performance-management1491.doc
  4. 4. On successful completion of 60 credits students are eligible for the award of a Postgraduate Certificate. On successful completion of 120 credits students are eligible for the award of a Postgraduate Diploma. Students with 100 credits at the Pass with Distinction level including any dissertation will be eligible for a Masters with distinction. Students with 100 or more credits at the Pass with Merit level including any dissertation will be eligible for a Masters with merit. Further information on award and progression is available on request. Admission requirements The MSc in Total Quality and Performance Management is aimed at graduates of business and management, engineering, science and technology. In this respect it corresponds with the School’s other specialist MSc programmes. Candidates will have a first degree or its overseas equivalent in a relevant subject, or an equivalent professional qualification with 2-3 years relevant previous experience. All non UK applicants are required to provide proof of proficiency in English Language (a score of at least 6.5 in the IELTS test of English and 240/580 computer based/written in TOEFL) unless their first degree was taught in English. Learning resources The School of Management campus is a self-contained facility, some 2½ miles from the main University campus. Our activities are supported by our own library dedicated to management, a language laboratory, a bookshop and a dedicated computer services centre. Study assistance is provided in the form of Blackboard, a virtual learning environment, to assist your academic learning. Student Support Arrangements Guidance is provided by both the School of Management Programme Team and the Director of Study at ECTQM. International students can take advantage of the support and advice offered at University level by the International office. All on-site students benefit from the assistance of a dedicated Effective Learning Officer and are able to take advantage of the language lessons available at the School to improve their language skills. You are also able to take advantage of Careers advice via the University Careers service and the School Careers advisor. Disclaimer The curriculum may change subject to the University’s course approval, monitoring and review procedures. Contact details: Bradford University School of Management Emm Lane BRADFORD BD9 4JL Phone : +44 (0) 1274 234393 Fax : +44 (0) 1274 546866 E-mail : Website: msc-total-quality-and-performance-management1491.doc