EMES Module II: Understanding Balanced Scorecard & Enterprise Strategic Planning&quot; will be offered. (You only need to attend one of these sessions.)
Sample of a Core Service Scorecard Point out linkage of Performance Measures/Indicators to objectives Describe colored dials, pointer Drill-down capability into a specific Measure NEXT SLIDE
Measure index definition Measure information panel (Upper Right) Associated or indexed metrics feeding into measure (output measures) Discuss trend indicator Ability to drill-down further into additional details. NEXT SLIDE
Graph shows trend data for a particular measure. Also have capability to review Deviations and Benchmarking data for comparison and analysis. From here, go into live walkthrough of system (either live system or training environment, whereever data exists for use).
Not suggesting all of these are done/checked off, but for those that are, you can indicate “Progress” with the check box, and for those remaining can use the empty box.
What are some elements present in the performance indicators and measures of high performing organizations?
Measurement of Results
Focus on inputs, processes, and outputs and on outcomes which impact our customers / clients / stakeholders
Measurement of Efficiency and Effectiveness
Efficiency measures how well our organization is able to manage and produce outputs and includes a focus on optimizing all resources and producing outputs at the lowest cost
Effectiveness is a measure of outcomes. It is a measure of quality as determined by the client / customer. It is a measure of satisfaction and importance of our services, programs, products for the customer / client