What are some elements present in the performance indicators and measures of high performing organizations?
Measurement of Results
Focus on inputs, processes, and outputs and on outcomes which impact our customers / clients / stakeholders
Measurement of Efficiency and Effectiveness
Efficiency measures how well our organization is able to manage and produce outputs and includes a focus on optimizing all resources and producing outputs at the lowest cost
Effectiveness is a measure of outcomes. It is a measure of quality as determined by the client / customer. It is a measure of satisfaction and importance of our services, programs, products for the customer / client