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Key Performance Indicators and Benchmarking (2)
 

Key Performance Indicators and Benchmarking (2)

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    Key Performance Indicators and Benchmarking (2) Key Performance Indicators and Benchmarking (2) Presentation Transcript

    • Key Performance Indicators (KPI) and benchmarking
      • TWN 2001, LCC/LCP May 7th 2001
      • M.Sc. Anne Kathrine Larssen, MULTICONSULT, Norway
    • Contents
      • Background R&D-project
      • nfb - Norwegian KPI and benchmarking-association
      • KPI – what indicators are we talking about?
      • WEB-based system for collection, processing and distribution of key-figures
    • Why KPI?
      • LCC-analysis; MOMD costs?
      • Do we know the costs of MOMD in our buildings?
      • How well do we perform MOMD in comparison with others?
      • Potential for optimising?
      • Can we become more efficient?
      • Economical gains?
    • History
      • Project started in 1997
      • Phase 1 (1998- July 1999):
        • Costs account –(Norwegian standard)
        • Guide/manual for how to establish costs and area-indicators
      • Phase 2 (sept. 1999 – dec.2000)
        • Development of a system including a WEB-based IT-system to collect, analyse and distribute key-figures
        • Pilot (sept-dec.2000)
      • Phase 3 (1.1.2000  )
        • System operating
      • Financed by:
      • Multiconsult AS
      • Forsvarets bygningstjeneste (Building Services of the Ministry of Defence)
      • Statsbygg (The Directorate of Public Construction and Property)
      • Norsk Forening for Vedlikehold (Norwegian association of maintenance)
      • Økobygg (GRIP Centre for Sustainable Production and Consumption)
      • SND
      Who is involved in the development project (phase 2)?
      • nfb’s objective is to provide a tool, products and services that gives every member the possibility to:
      • Get an overview of their status in comparison with others
      • See what areas that might have potential to be optimised
      • Visualise possible gains
      • Make better priorities, i.e. the budgeting process, long term planning etc
      • communicate the main messages to their organisations
      • participate in benchmarking-groups in order to discuss and look behind the data, and analyse the processes.
      nfb
    • WEB-based system – how does it work?
      • Members of nfb
      • Register data directly on WEB
      • Register data by import-formats from other databases
      • Read newsletters, statistics etc. on WEB
      • Receive reports by e-mail
      • nfb advisers
      • Validation, quality control
      • Processing and analysis
      • Publish Statistics and reports on WEB
      • Distribute Statistics and reports to the members by e-mail
    • What KPI-indicators will the system provide?
    • Analysis
      • All cost analysis separately for:
      • Owned - used by the same organisation
      • Owned - let out to others
      • Rented spaces
      • Type of analysis
      • Average values
      • Statistical (mean value, min.,max. etc.)
      • Others? (Options are almost indefinite)
    • Analysis – variables, examples
      • Ownership (private, state, municipality)
      • Main usage – building categories
      • Age (periods)
      • Quality/condition of the building
      • Weekly operating time
      • Technical installations (mainly those who affects energy costs)
      • Level of out-sourcing of services
      • Etc.
    • Standards - inputs
      • Cost accounts Norwegian Standard NS 3454 – Life Cycle Costs
      • Areas (gross, heated and cleaned area) Norwegian Standard NS 3490
      • Building categories Norwegian Standard NS 3457
    • Questionnaires, inputs
    • Where are we going
      • Professionalisation of FM
      • Further development of KPI and benchmarking as a tool and profession within FM
      • Life cycle planning, LCC/LCP
      • International collaboration
    • Costs account NS 3454 Life Cycle Costs
      • See attachment
    • WEB system demonstration
      • Including examples: use and presentation of KPI’s