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Key Performance Indicators and Benchmarking (2)
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Key Performance Indicators and Benchmarking (2)

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Transcript

  • 1. Key Performance Indicators (KPI) and benchmarking
    • TWN 2001, LCC/LCP May 7th 2001
    • M.Sc. Anne Kathrine Larssen, MULTICONSULT, Norway
  • 2. Contents
    • Background R&D-project
    • nfb - Norwegian KPI and benchmarking-association
    • KPI – what indicators are we talking about?
    • WEB-based system for collection, processing and distribution of key-figures
  • 3. Why KPI?
    • LCC-analysis; MOMD costs?
    • Do we know the costs of MOMD in our buildings?
    • How well do we perform MOMD in comparison with others?
    • Potential for optimising?
    • Can we become more efficient?
    • Economical gains?
  • 4. History
    • Project started in 1997
    • Phase 1 (1998- July 1999):
      • Costs account –(Norwegian standard)
      • Guide/manual for how to establish costs and area-indicators
    • Phase 2 (sept. 1999 – dec.2000)
      • Development of a system including a WEB-based IT-system to collect, analyse and distribute key-figures
      • Pilot (sept-dec.2000)
    • Phase 3 (1.1.2000  )
      • System operating
  • 5.
    • Financed by:
    • Multiconsult AS
    • Forsvarets bygningstjeneste (Building Services of the Ministry of Defence)
    • Statsbygg (The Directorate of Public Construction and Property)
    • Norsk Forening for Vedlikehold (Norwegian association of maintenance)
    • Økobygg (GRIP Centre for Sustainable Production and Consumption)
    • SND
    Who is involved in the development project (phase 2)?
  • 6.
    • nfb’s objective is to provide a tool, products and services that gives every member the possibility to:
    • Get an overview of their status in comparison with others
    • See what areas that might have potential to be optimised
    • Visualise possible gains
    • Make better priorities, i.e. the budgeting process, long term planning etc
    • communicate the main messages to their organisations
    • participate in benchmarking-groups in order to discuss and look behind the data, and analyse the processes.
    nfb
  • 7. WEB-based system – how does it work?
    • Members of nfb
    • Register data directly on WEB
    • Register data by import-formats from other databases
    • Read newsletters, statistics etc. on WEB
    • Receive reports by e-mail
    • nfb advisers
    • Validation, quality control
    • Processing and analysis
    • Publish Statistics and reports on WEB
    • Distribute Statistics and reports to the members by e-mail
  • 8. What KPI-indicators will the system provide?
  • 9. Analysis
    • All cost analysis separately for:
    • Owned - used by the same organisation
    • Owned - let out to others
    • Rented spaces
    • Type of analysis
    • Average values
    • Statistical (mean value, min.,max. etc.)
    • Others? (Options are almost indefinite)
  • 10. Analysis – variables, examples
    • Ownership (private, state, municipality)
    • Main usage – building categories
    • Age (periods)
    • Quality/condition of the building
    • Weekly operating time
    • Technical installations (mainly those who affects energy costs)
    • Level of out-sourcing of services
    • Etc.
  • 11. Standards - inputs
    • Cost accounts Norwegian Standard NS 3454 – Life Cycle Costs
    • Areas (gross, heated and cleaned area) Norwegian Standard NS 3490
    • Building categories Norwegian Standard NS 3457
  • 12. Questionnaires, inputs
  • 13. Where are we going
    • Professionalisation of FM
    • Further development of KPI and benchmarking as a tool and profession within FM
    • Life cycle planning, LCC/LCP
    • International collaboration
  • 14. Costs account NS 3454 Life Cycle Costs
    • See attachment
  • 15. WEB system demonstration
    • Including examples: use and presentation of KPI’s