Key Performance Indicators and Benchmarking (2)
Upcoming SlideShare
Loading in...5

Key Performance Indicators and Benchmarking (2)






Total Views
Views on SlideShare
Embed Views



1 Embed 2 2



Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
Post Comment
Edit your comment

Key Performance Indicators and Benchmarking (2) Key Performance Indicators and Benchmarking (2) Presentation Transcript

  • Key Performance Indicators (KPI) and benchmarking
    • TWN 2001, LCC/LCP May 7th 2001
    • M.Sc. Anne Kathrine Larssen, MULTICONSULT, Norway
  • Contents
    • Background R&D-project
    • nfb - Norwegian KPI and benchmarking-association
    • KPI – what indicators are we talking about?
    • WEB-based system for collection, processing and distribution of key-figures
  • Why KPI?
    • LCC-analysis; MOMD costs?
    • Do we know the costs of MOMD in our buildings?
    • How well do we perform MOMD in comparison with others?
    • Potential for optimising?
    • Can we become more efficient?
    • Economical gains?
  • History
    • Project started in 1997
    • Phase 1 (1998- July 1999):
      • Costs account –(Norwegian standard)
      • Guide/manual for how to establish costs and area-indicators
    • Phase 2 (sept. 1999 – dec.2000)
      • Development of a system including a WEB-based IT-system to collect, analyse and distribute key-figures
      • Pilot (sept-dec.2000)
    • Phase 3 (1.1.2000  )
      • System operating
    • Financed by:
    • Multiconsult AS
    • Forsvarets bygningstjeneste (Building Services of the Ministry of Defence)
    • Statsbygg (The Directorate of Public Construction and Property)
    • Norsk Forening for Vedlikehold (Norwegian association of maintenance)
    • Økobygg (GRIP Centre for Sustainable Production and Consumption)
    • SND
    Who is involved in the development project (phase 2)?
    • nfb’s objective is to provide a tool, products and services that gives every member the possibility to:
    • Get an overview of their status in comparison with others
    • See what areas that might have potential to be optimised
    • Visualise possible gains
    • Make better priorities, i.e. the budgeting process, long term planning etc
    • communicate the main messages to their organisations
    • participate in benchmarking-groups in order to discuss and look behind the data, and analyse the processes.
  • WEB-based system – how does it work?
    • Members of nfb
    • Register data directly on WEB
    • Register data by import-formats from other databases
    • Read newsletters, statistics etc. on WEB
    • Receive reports by e-mail
    • nfb advisers
    • Validation, quality control
    • Processing and analysis
    • Publish Statistics and reports on WEB
    • Distribute Statistics and reports to the members by e-mail
  • What KPI-indicators will the system provide?
  • Analysis
    • All cost analysis separately for:
    • Owned - used by the same organisation
    • Owned - let out to others
    • Rented spaces
    • Type of analysis
    • Average values
    • Statistical (mean value, min.,max. etc.)
    • Others? (Options are almost indefinite)
  • Analysis – variables, examples
    • Ownership (private, state, municipality)
    • Main usage – building categories
    • Age (periods)
    • Quality/condition of the building
    • Weekly operating time
    • Technical installations (mainly those who affects energy costs)
    • Level of out-sourcing of services
    • Etc.
  • Standards - inputs
    • Cost accounts Norwegian Standard NS 3454 – Life Cycle Costs
    • Areas (gross, heated and cleaned area) Norwegian Standard NS 3490
    • Building categories Norwegian Standard NS 3457
  • Questionnaires, inputs
  • Where are we going
    • Professionalisation of FM
    • Further development of KPI and benchmarking as a tool and profession within FM
    • Life cycle planning, LCC/LCP
    • International collaboration
  • Costs account NS 3454 Life Cycle Costs
    • See attachment
  • WEB system demonstration
    • Including examples: use and presentation of KPI’s