Key Performance Indicators and Benchmarking (2)


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Key Performance Indicators and Benchmarking (2)

  1. 1. Key Performance Indicators (KPI) and benchmarking <ul><li>TWN 2001, LCC/LCP May 7th 2001 </li></ul><ul><li>M.Sc. Anne Kathrine Larssen, MULTICONSULT, Norway </li></ul>
  2. 2. Contents <ul><li>Background R&D-project </li></ul><ul><li>nfb - Norwegian KPI and benchmarking-association </li></ul><ul><li>KPI – what indicators are we talking about? </li></ul><ul><li>WEB-based system for collection, processing and distribution of key-figures </li></ul>
  3. 3. Why KPI? <ul><li>LCC-analysis; MOMD costs? </li></ul><ul><li>Do we know the costs of MOMD in our buildings? </li></ul><ul><li>How well do we perform MOMD in comparison with others? </li></ul><ul><li>Potential for optimising? </li></ul><ul><li>Can we become more efficient? </li></ul><ul><li>Economical gains? </li></ul>
  4. 4. History <ul><li>Project started in 1997 </li></ul><ul><li>Phase 1 (1998- July 1999): </li></ul><ul><ul><li>Costs account –(Norwegian standard) </li></ul></ul><ul><ul><li>Guide/manual for how to establish costs and area-indicators </li></ul></ul><ul><li>Phase 2 (sept. 1999 – dec.2000) </li></ul><ul><ul><li>Development of a system including a WEB-based IT-system to collect, analyse and distribute key-figures </li></ul></ul><ul><ul><li>Pilot (sept-dec.2000) </li></ul></ul><ul><li>Phase 3 (1.1.2000  ) </li></ul><ul><ul><li>System operating </li></ul></ul>
  5. 5. <ul><li>Financed by: </li></ul><ul><li>Multiconsult AS </li></ul><ul><li>Forsvarets bygningstjeneste (Building Services of the Ministry of Defence) </li></ul><ul><li>Statsbygg (The Directorate of Public Construction and Property) </li></ul><ul><li>Norsk Forening for Vedlikehold (Norwegian association of maintenance) </li></ul><ul><li>Økobygg (GRIP Centre for Sustainable Production and Consumption) </li></ul><ul><li>SND </li></ul>Who is involved in the development project (phase 2)?
  6. 6. <ul><li>nfb’s objective is to provide a tool, products and services that gives every member the possibility to: </li></ul><ul><li>Get an overview of their status in comparison with others </li></ul><ul><li>See what areas that might have potential to be optimised </li></ul><ul><li>Visualise possible gains </li></ul><ul><li>Make better priorities, i.e. the budgeting process, long term planning etc </li></ul><ul><li>communicate the main messages to their organisations </li></ul><ul><li>participate in benchmarking-groups in order to discuss and look behind the data, and analyse the processes. </li></ul>nfb
  7. 7. WEB-based system – how does it work? <ul><li>Members of nfb </li></ul><ul><li>Register data directly on WEB </li></ul><ul><li>Register data by import-formats from other databases </li></ul><ul><li>Read newsletters, statistics etc. on WEB </li></ul><ul><li>Receive reports by e-mail </li></ul><ul><li>nfb advisers </li></ul><ul><li>Validation, quality control </li></ul><ul><li>Processing and analysis </li></ul><ul><li>Publish Statistics and reports on WEB </li></ul><ul><li>Distribute Statistics and reports to the members by e-mail </li></ul>
  8. 8. What KPI-indicators will the system provide?
  9. 9. Analysis <ul><li>All cost analysis separately for: </li></ul><ul><li>Owned - used by the same organisation </li></ul><ul><li>Owned - let out to others </li></ul><ul><li>Rented spaces </li></ul><ul><li>Type of analysis </li></ul><ul><li>Average values </li></ul><ul><li>Statistical (mean value, min.,max. etc.) </li></ul><ul><li>Others? (Options are almost indefinite) </li></ul>
  10. 10. Analysis – variables, examples <ul><li>Ownership (private, state, municipality) </li></ul><ul><li>Main usage – building categories </li></ul><ul><li>Age (periods) </li></ul><ul><li>Quality/condition of the building </li></ul><ul><li>Weekly operating time </li></ul><ul><li>Technical installations (mainly those who affects energy costs) </li></ul><ul><li>Level of out-sourcing of services </li></ul><ul><li>Etc. </li></ul>
  11. 11. Standards - inputs <ul><li>Cost accounts Norwegian Standard NS 3454 – Life Cycle Costs </li></ul><ul><li>Areas (gross, heated and cleaned area) Norwegian Standard NS 3490 </li></ul><ul><li>Building categories Norwegian Standard NS 3457 </li></ul>
  12. 12. Questionnaires, inputs
  13. 13. Where are we going <ul><li>Professionalisation of FM </li></ul><ul><li>Further development of KPI and benchmarking as a tool and profession within FM </li></ul><ul><li>Life cycle planning, LCC/LCP </li></ul><ul><li>International collaboration </li></ul>
  14. 14. Costs account NS 3454 Life Cycle Costs <ul><li>See attachment </li></ul>
  15. 15. WEB system demonstration <ul><li>Including examples: use and presentation of KPI’s </li></ul>