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I would recommend my company to a friend as a good place to work
My company inspires me to do my best work
I am proud to tell others I work for my company
My job provides me with a sense of personal accomplishment
I really care about the future of my company
I understand how my unit contributes to the success of my company
I understand how my role is related to my company’s overall goals, objectives, and direction
I am willing to put in a great deal of effort beyond what is normally expected to help my company succeed
I am personally motivated to help my company be successful
Nine Core Engagement Factors Source: 2005 Global Workforce Study. Towers Perrin
Performance Management Drives Business Success Employee understands how to make a difference Employee understands company goals 38% more engaged Understand Do not understand 84% 46% 68% more engaged 91% 23% Understand Do not understand
Talent Life Cycle Plan Develop Advance Evaluate Lead Analyze Talent Planning Learning & Development Performance Management Career Planning Measure and Report Competency Management Jobs & Positions Recruiting (internal employees and contractors/consultants) Compensation Teams & Projects Succession Planning
Translating business strategy into workforce infrastructure
Experience working in China confirms that many HR functions still have much work to do to build basic programs to drive business success. Further, the programs that are in place often are not integrated resulting in misalignment and misdirection (i.e. pay and performance, competencies and assessment, job descriptions and recruitment, assessment results and individual development plans, etc.)
Mercer March 5, 2007 report.
Workforce architecture provides tangible benefits to organizations, managers and employees Organizations can: Managers can: Employees can:
Translate business goals into explicit talent requirements
Segment the workforce so that accountabilities, performance standards and competencies can be assigned to right roles
Cascade goals and objectives from the top to the bottom of organization
Create an infrastructure and reporting system for analyzing, managing and deploying talent
Cut across traditional HR silos to take an integrated approach to talent management
Give more specific guidance to employees regarding their roles, accountabilities and performance expectations
Speak to employees in a consistent language about performance and how they can contribute to organizational success
Obtain better information about talent resources within the organization
Make objective decisions about how to best deploy talent to meet business needs and goals
Gain better line of sight and understand how their role supports the business
Know what they need to do – or do differently – to contribute day to day
Understand what skills and competencies they will need to do their role well
Know how their performance will be measured and rewarded
Understand what they need to do to advance
Gain ready access to more robust up-to-date information that empowers them to better manage their careers
Mercer – “Translating business strategy into workforce infrastructure” – Mar. 5, 2007
Strategic Transformation of HR to HCM Source: IDC 2002 Decision Support Control Reporting Administration and Transaction Processing Strategic Decision Support Outsource to Service Provider Control Reporting Self Service Value Added Services Cost Structure Cost Function Business Partner
Mercer 2007 Global HR Transformation Study Asian findings
Half of HR functions around the world are undergoing a transformation, driven by changing business and organizational needs
In Asia, the number of HR roles with direct reports to CEO has doubled since 2003
Building talent as opposed to buying talent is on the up trend for HR professionals in Asia
HR leaders expect talent management to remain a top priority in two to three years.
“ HR transformation is the process of recreating or reinventing the HR function with the specific intent of enhancing HR’s contribution to the business.”
Current state of HR transformation across Asia Country Completed % In Process % Planning % Hong Kong 39 43 4 Thailand 33 35 10 China 30 33 5 Taiwan 30 37 7 Malaysia 28 54 4 Singapore 26 37 18 Japan 18 71 5 India 17 63 3 Indonesia 15 62 10 Philippines 14 63 7 Korea 6 47 17 All 24 48 9
Top Human Capital Challenges Challenges Responses In % Global Asia Acquiring key talent/lack of available talent 43 45 Retaining key talent 38 40 Building leadership capability 40 39 Driving cultural behavioral change in the organization 24 25 Succession planning 26 25 Increasing line manager capability for people management 22 22 Increasing workforce productivity 20 19 Constraints on head count (“making do with less”) 17 17
Top Human Capital Challenges Challenges Responses In % Global Asia Implementing people changes due to organizational changes 18 17 Lack of consensus around organization’s strategy and direction 16 17 Encouraging organization innovation 18 16 Reducing overall human capital costs 16 16 Increasing the return on investment in remuneration 14 15 Resourcing and managing HR in new geographies 15 14 Workforce planning – merger/acquisition 14 14 Coping with an aging workforce 12 13
Believe ROI is their CEO’s most important metric: 53
Say better aligning HR metrics to corp strat is top priority: 60
Believe HR metrics spend will grow over the next 5 years: 84
Measure the impact of HR activities to a great extent: 5
Believe providing analytical tools is biggest challenge: 71
Reported having a fully automated HR metrics system: 2
Percentage whose system was not automated at all: 57
Cited lack of technology infrastructure as a major challenge creating HR metrics: 50
Metrics That Matter: Analytic Taxonomy Information Distribution Metrics Delivery (Dashboards) Contextual Embedded Analytics Correlated Analytics Predictive Modeling COMPLEXITY I M P A C T
TM Metrics that Matter: Recruitment Time to fill vacancy Acceptance per offer ratio Number of vacancies Turnover forecasting Workforce planning Cost of filling vacancy Recruiting Source Analysis Percent of internal fills Performance of hires Ratio of contacted to interviewed applicants COMPLEXITY I M P A C T
TM Metrics that Matter: Learning % employees trained Cost per training hour Number of training days/programs per yr Impact of learning on business results Learning forecasting Efficiency of training enrollment Learning Effectiveness Analysis % of ees w/ dev plans Performance of trained vs. untrained Trainee progress vs. dev plans Impact of learning on dept schedules/budget COMPLEXITY I M P A C T
TM Metrics that Matter: Performance % employees reviewed Perf. ratings distribution Number of reviews completed on-time Impact of perf mgmt on business results Perf Mgmt / Learning linkage Efficiency of perf mgmt process Pay for Performance Alignment % of ees unreviewed for > 2 yrs. Effectiveness of perf mgmt Perceived credibility of perf mgmt COMPLEXITY I M P A C T
Within the next seven years, over 33 million individuals in Japan (26% of the population) are expected to be over 65 years old.
India is expected to have a shortfall of 150,000 IT engineers and 350,000 business process staff by 2010.
One-child restrictions in China have created a labor shortfall that will impact cheap labor in the region for years to come.
Current Bloomberg report states: “Globally, Singapore, Peru, India, Argentina, Australia, Japan and Hong Kong were top countries reporting strongest hiring prospects for the coming quarter.
Mercer 2006 survey states attraction and retention has been consistently highlighted as one of top three challenges facing organizations in Greater China.
Hudson survey for Q2 2007 shows employment expectations remain high for key business sectors in China, Hong Kong, Japan and Singapore
Work related stress is rising, with almost half of respondents in China, Hong Kong and Singapore saying that their company’s employees have experienced higher levels of stress over last year – China the highest. – Hudson survey
Policies to relieve and prevent work-related stress Source: The Hudson Report – April-June 2007 Review job description Work fewer hours Work/ life balance Learn add’l skills Eliminate non essential work Hire more staff No policy other China 14% 11% 17% 20% 10% 18% 7% 3% Hong Kong 11% 7% 19% 10% 9% 19% 12% 13% Japan 13% 11% 18% 13% 11% 21% 9% 4% Sing-apore 11% 5% 19% 12% 18% 17% 10% 8%
Effective and committed leadership. Best Employers display a more caring approach to people, and place great importance on ethics, integrity, and the creation of a working environment that nurtures learning. Leaders act as role models and are trustworthy.
Powerful leadership and talent strategy that is a key part of the company’s overall business strategy. Best Employers conduct robust performance and competency assessments leading to talent segmentation, and offer compelling development practices.
A high-performance workforce built through ensuring accountability for achieving results, valuing key staff, managing opportunity so the strongest performers are in key jobs.
Strategic HR functions that are structured in ways to deliver strong business results. Employees with Best Employers feel that HR is able to identify and implement HR strategies that are critical to meeting business needs.
Address customer needs as a way of building a sustainable business. They understand the link between engagement and customer satisfaction and use customer retention as a measure to manage the business and shareholder return.