How to complete the Business Plan Form

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How to complete the Business Plan Form

  1. 1. USING THE BUSINESS PLAN FORMAT Prepared by the “Implement the DOT Business Model” Champion Team D1: Deborah Snyder D3: Stephen Corbitt D4: James Wolfe D5: George Borchit D6: Margaret Callahan D7: Gloria Harmony CO: Larry Ferguson With support from the District and Central Office Performance Management Coordinators
  2. 2. USING THE BUSINESS PLAN FORMAT This program may be used as either a computer based learning tool or in support of a facilitator-led session. You must be using a computer connected to the DOT INFONET for the imbedded hyperlinks to function properly. The material covered in this presentation is taken directly from the publication: “A Short Guide To Building Tiers Two and Three” prepared by the Champion Team and available on the INFONET by clicking on the link below or going to: http:// infonet.dot.state.fl.us/businessmodel/businessplan.htm
  3. 3. USING THE BUSINESS PLAN FORMAT 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  4. 4. USING THE BUSINESS PLAN FORMAT THE BUSINESS PLAN FORMAT IS USED FOR ALL TIERS OF THE PLAN YOU CAN GET A COPY OF THE BLANK FORMAT FROM THE DOT BUSINESS MODEL INFONET SITE http://infonet.dot.state.fl.us/businessmodel/businessplan.htm THE FORMAT IS AVAILABLE TO WORK IN WORD OR EXCEL DEPENDING ON YOUR PREFERENCE CLICK HERE TO VIEW TIER ONE BUSINESS PLAN 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  5. 5. USING THE BUSINESS PLAN FORMAT ENTER THE NAME OF YOUR FUNCTION FOR TIER TWO OR YOUR FUNCTION OFFICE FOR TIER THREE EXAMPLES: TIER TWO: STATEWIDE MAINTENANCE TIER THREE: DISTRICT 2 MAINTENANCE CLICK HERE FOR A LIST OF TIER TWO FUNCTIONS 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  6. 6. USING THE BUSINESS PLAN FORMAT ENTER EITHER TIER TWO OR TIER THREE DEPENDING ON THE LEVEL OF THE PLAN YOU ARE DEVELOPING 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  7. 7. USING THE BUSINESS PLAN FORMAT CRITERIA AREA REFERS TO THE 7 CRITERIA OF THE DOT BUSINESS MODEL YOU SHOULD RELATE YOUR OBJECTIVES TO THE AREA OF THE BUSINESS MODEL THEY ADDRESS (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  8. 8. USING THE BUSINESS PLAN FORMAT DETERMINE THE CRITERIA AREA BY ASKING THE QUESTION: “DOES THE OBJECTIVE AND ITS ACTIVITIES ADDRESS OR IMPROVE OUR LEADERSHIP SYSTEM? OUR STRATEGIC PLANNING? CUSTOMER FOCUS? MEASUREMENT? HUMAN RESOURCES? PROCESSES? OR ORGANIZATIONAL RESULTS?” (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  9. 9. USING THE BUSINESS PLAN FORMAT OFTEN THE OBJECTIVE MIGHT FIT INTO MORE THAN ONE CRITERIA…WHEN THIS HAPPENS, EITHER PUT THE OBJECTIVE IN THE SAME CRITERIA AS IT WAS IN THE NEXT HIGHER TIER OR, IF IT IS UNIQUE TO YOUR TIER, PUT IT IN THE CRITERIA AREA YOU TEAM THINKS MOST APPLIES (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  10. 10. USING THE BUSINESS PLAN FORMAT LEARN MORE ABOUT THE CRITERIA TO HELP YOU BEST SELECT THE PROPER CRITERIA AREA BY VISITING THE DOT BUSINESS MODEL INFONET SITE http://infonet.dot.state.fl.us/businessmodel/default.htm LOOK IN THE MENU ITEMS “BUSINESS MODEL CRITERIA” OR “2006 STERLING CRITERIA” 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  11. 11. USING THE BUSINESS PLAN FORMAT OBJECTIVES (SOME MIGHT CALL THEM GOALS) ARE THE BROADLY DEFINED ISSUES YOU NEED TO ADDRESS OR ACCOMPLISH EXAMPLES (FROM TIER ONE): “ ENHANCE MOBILITY AND ECONOMIC COMPETITIVENESS” “ IMPROVE EXTERNAL CUSTOMER SATISFACTION” (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  12. 12. USING THE BUSINESS PLAN FORMAT THE FIRST PLACE TO LOOK FOR OBJECTIVES IS IN THE HIGHER TIERS. YOU WANT TO, AS MUCH AS POSSIBLE, INCLUDE THE OBJECTIVES FROM THE HIGHER TIERS AS THEY APPLY TO YOUR FUNCTION OR AREA (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  13. 13. USING THE BUSINESS PLAN FORMAT NEXT, ADD ANY OBJECTIVES THAT ARE UNIQUE TO YOUR FUNCTION OR AREA THAT DO NOT APPEAR IN THE HIGHER TIER. THESE COULD INCLUDE SPECIFIC PROJECTS OR PROGRAMS YOU ARE WORKING ON OR WILL BE WORKING ON IN THE COMING YEAR OR SO. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  14. 14. USING THE BUSINESS PLAN FORMAT OBJECTIVES ARE NOT A WISH LIST. YOU SHOULD INCLUDE THOSE ITEMS YOU ARE WORKING ON NOW OR WILL BE WORKING ON IN THE NEXT YEAR OR SO THESE OBJECTIVES AND THEIR ACTIVITIES WILL BE MEASURED AND REPORTED…INCLUDE MEANINGFUL OBJECTIVES THAT YOU WILL ADDRESS (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  15. 15. USING THE BUSINESS PLAN FORMAT TO REVIEW THE OBJECTIVES IN TIER ONE OR TIER TWO GO TO THE DOT BUSINESS MODEL INFONET SITE: http://infonet.dot.state.fl.us/businessmodel/businessplan.htm FOR TIER ONE: LOOK IN “ STATEWIDE DOT BUSINESS PLAN (TIER ONE)” FOR TIER TWO: LOOK IN “ TIER TWO PLANS” 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  16. 16. USING THE BUSINESS PLAN FORMAT ACTIVITIES: ARE SPECIFIC STATEMENTS OF WHAT YOU WILL DO TO ADDRESS OR ACCOMPLISH THE STATED OBJECTIVE ACTIVITIES ARE MOST OFTEN SHOWN IN CHRONOLOGICAL ORDER SHOWING THE NECESSARY PROGRESSION OF THE STEPS TO MEET THE OBJECTIVE. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  17. 17. USING THE BUSINESS PLAN FORMAT EXAMPLES OF ACTIVITIES: (FROM TIER ONE) “ PREPARE ACTION PLANS FOR ALL UNITS TO ADDRESS LOCAL ISSUES” “ AUTOMATE DATA COLLECTION FOR SYSTEM” “ PUBLISH FINDINGS ON DOT INFONET” (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  18. 18. USING THE BUSINESS PLAN FORMAT MOST ACTIVITY STATEMENTS WILL BEGIN WITH ACTIONS VERBS DENOTING THE PROCESS OR TASK(S) THAT MUST BE DONE TO COMPLETE THEM. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  19. 19. USING THE BUSINESS PLAN FORMAT AS WITH OBJECTIVES, ACTIVITIES ARE NOT A “WISH LIST.” THE ACTIVITIES YOU IDENTIFY TO ACCOMPLISH YOUR OBJECTIVE WILL BE MEASUERD AND REPORTED. INCLUDE MEANINGFUL ACTIVITIES THAT YOU ARE CURRENTLY PERFORMING OR WILL BE PERFORMING IN THE NEXT YEAR OR SO IN SUPPORT OF THE DEFINED OBJECTIVE. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  20. 20. USING THE BUSINESS PLAN FORMAT TO REVIEW THE ACTIVITES IN TIER ONE OR TIER TWO, GO TO THE BUSINESS MODEL INFONET SITE: http:// infonet.dot.state.fl.us/businessmodel/businessplan.htm . FOR TIER ONE: LOOK IN “ STATEWIDE DOT BUSINESS PLAN (TIER ONE)” FOR TIER TWO: LOOK IN “ TIER TWO PLANS” 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  21. 21. USING THE BUSINESS PLAN FORMAT PERFORMANCE INDICATORS (MEASURES): ARE THE MEASURES YOU WILL USE TO DETERMINE THE EFFECTIVENESS OF YOUR ACTIVITIES AND THE PROGRESS IN ADDRESSING OR ACCOMPLISHING YOUR OBJECTIVES . (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  22. 22. USING THE BUSINESS PLAN FORMAT IN MANY CASES, YOU WILL HAVE EXISTING MEASURES THAT CAN BE USED AS PART OF YOUR BUSINESS PLAN. IT IS NOT NECESSARY THAT YOU DEVELOP NEW MEASURES JUST FOR THE BUSINESS PLAN IF MEASURES ALREADY EXIST. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  23. 23. USING THE BUSINESS PLAN FORMAT SOURCES OF EXISTING MEASURES MAY BE LAWS, RULES, REGULATIONS, PROCEDURES, PROCESS MAPS, THE KEY PERFORMANCE MEASURES ESTABLISHED BY THE EXECUTIVE BOARD, ETC. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  24. 24. USING THE BUSINESS PLAN FORMAT IN SOME CASES, THE MEASURES IDENTIFIED IN THE HIGHER TIER WILL BE FULLY APPLICABLE TO YOUR OBJECTIVES AND ACTIVITIES. HOWEVER, AS EACH SUCCESSIVE TIER IS MORE FOCUSED AND SPECIFIC, IT IS LIKELY THAT YOU WILL HAVE SIMILARLY FOCUSED AND SPECIFIC MEASURES. HIGHER TIER MEASURES ARE ALWAYS A GOOD REFERENCE TO USE IN BUILDING YOUR MEASURES. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  25. 25. USING THE BUSINESS PLAN FORMAT EXAMPLES OF PERFORMANCE INDICATORS (FROM TIER ONE) INCLUDE: “ REDUCTION IN THE NUMBER OF BICYCLE FATALITIES,” “ SURVEY LEADERSHIP SCORES FOR ITEMS 5, 12, 16, 18, 23, 32, 35, 44, & 52),” “ % EXTERNAL CUSTOMER SATISFACTION (BASED ON EXTERNAL CUSTOMER SURVEYS).” (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  26. 26. USING THE BUSINESS PLAN FORMAT TO REVIEW THE PERFORMANCE INDICATORS (MEASURES) IN TIER ONE AND TIER TWO, GO TO THE DOT BUSINESS MODEL INFONET SITE: http://infonet.dot.state.fl.us/businessmodel/businessplan.htm FOR TIER ONE: LOOK IN “ STATEWIDE DOT BUSINESS PLAN (TIER ONE)” FOR TIER TWO: LOOK IN “ TIER TWO PLANS” 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  27. 27. USING THE BUSINESS PLAN FORMAT TARGETS ARE THE STANDARD OR THE GOAL (OR IN SOME CASES THE RANGE) THAT A PERFORMANCE INDICATOR (MEASURE) IS EXPECTED TO MEET TO BE CONSIDERED ACCEPTABLE OR ACHIEVING EXPECTATIONS. THE TARGET IS THE COMPARATIVE USED TO EVALUATE THE MEASURE. TARGETS MAY BE EXPRESSED AS A NUMBER, PERCENTAGE, DATE (AS IN A DEADLINE), A SCORE, ETC. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  28. 28. USING THE BUSINESS PLAN FORMAT IN SOME CASES, THERE MAY BE MORE THAN ONE TARGET FOR A GIVEN MEASURE. FOR EXAMPLE, THERE MAY BE BOTH A DEADLINE DATE AND A PERCENTAGE TO BE ACHIEVED (PROJECT WILL BE 80% COMPLETE BY OCTOBER 2005). (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  29. 29. USING THE BUSINESS PLAN FORMAT IF A NEW MEASURE HAS BEEN ESTABLISHED, IT MAY BE THAT THE TARGET(S) FOR THAT MEASURE WILL HAVE TO BE BASED ON A BEST ESTIMATE UNTIL YOU HAVE SOME EXPERIENCE WITH THE PROGRESS OF THE MEASURE. TARGETS CAN AND SHOULD BE REFINED AS PART OF UPDATING AND REPORTING YOUR BUSINESS PLAN. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  30. 30. USING THE BUSINESS PLAN FORMAT TO REVIEW THE TARGETS IN TIER ONE AND TIER TWO, GO TO THE DOT BUSINESS MODEL INFONET SITE: http://infonet.dot.state.fl.us/businessmodel/businessplan.htm . FOR TIER ONE: LOOK IN “ STATEWIDE DOT BUSINESS PLAN (TIER ONE)” FOR TIER TWO: LOOK IN “ TIER TWO PLANS” 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  31. 31. USING THE BUSINESS PLAN FORMAT PROGRESS (CURRENT STATUS) IS YOUR ACCOMPLISHMENTS TO DATE ON ACHIEVING YOUR OBJECTIVE. THIS COLUMN ON THE FORMAT IS USED TO DO YOUR MONTHLY/QUARTERLY REPORT. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  32. 32. USING THE BUSINESS PLAN FORMAT PROGRESS MAY BE AS SIMPLE AS REPORTING YOUR MEASURES AGAINST YOUR TARGETS (90% ACHIEVED THROUGH APRIL 05) OR IT CAN BE A SHORT NARRATIVE. PROGRESS ALSO SHOULD DOCUMENT CHANGES IN YOUR PLAN SUCH AS ADDED ACTIVITIES, ADJUSTED TARGETS, ETC. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  33. 33. USING THE BUSINESS PLAN FORMAT TO REVIEW THE PROGRESS IN TIER ONE AND TIER TWO, GO TO THE DOT BUSINESS MODEL INFONET SITE: http://infonet.dot.state.fl.us/businessmodel/businessplan.htm FOR TIER ONE: LOOK IN “ STATEWIDE DOT BUSINESS PLAN (TIER ONE)” FOR TIER TWO: LOOK IN “ TIER TWO PLANS” 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  34. 34. USING THE BUSINESS PLAN FORMAT THE PERSON(S) RESPONSIBLE IS THE TITLE, POSITION, OR SOMETIMES THE NAME OF THE PERSON DESIGNATED AS BEING RESPONSIBLE FOR AN OBJECTIVE, ACTIVITY, AND/OR MEASURE. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  35. 35. USING THE BUSINESS PLAN FORMAT IT IS NOT UNUSUAL FOR THERE TO BE SEVERAL PERSONS LISTED UNDER PERSON(S) RESPONSIBLE FOR A SINGLE OBJECTIVE. IN SUCH CASES, THERE SHOULD BE SOME REFERENCE AS TO WHAT ACTIVITY OR MEASURE EACH PERSON IS RESPONSIBLE FOR IN THE PLAN. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  36. 36. USING THE BUSINESS PLAN FORMAT TO REVIEW THE DESIGNATED PERSONS RESPONSIBLE AND SEE EXAMPLES OF HOW MULTIPLE LISTINGS FOR A SINGLE OBJECTIVE ARE DONE, GO TO THE DOT BUSINESS MODEL INFONET SITE: http://infonet.dot.state.fl.us/businessmodel/businessplan.htm. FOR TIER ONE: LOOK IN “ STATEWIDE DOT BUSINESS PLAN (TIER ONE)” FOR TIER TWO: LOOK IN “ TIER TWO PLANS” 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  37. 37. USING THE BUSINESS PLAN FORMAT MISSION AND VISION: THESE LINES ON THE FIRST PAGE OF THE BUSINESS PLAN FORMAT ARE FOR SHOWING THE MISSION AND VISION STATEMENTS OF YOUR FUNCTION OR UNIT IF YOU HAVE ONE. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  38. 38. USING THE BUSINESS PLAN FORMAT IF YOU DO NOT HAVE A MISSION OR VISION FOR YOUR FUNCTION OR UNIT YOU MAY LEAVE THESE LINES BLANK OR DELETE THEM FROM YOUR PUBLISHED BUSINESS PLAN. (CONTINUED) 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  39. 39. USING THE BUSINESS PLAN FORMAT TO SEE EXAMPLES OF MISSION AND VISION STATEMENTS, GO TO THE DOT BUSINESS MODEL INFONET SITE: http:// infonet.dot.state.fl.us/businessmodel/businessplan.htm . 7. ORGANIZATIONAL RESULTS 6. PROCESS MANAGEMENT 5. HUMAN RESOURCE FOCUS 4. MEASUREMENT, ANALYSIS, KNOWLEDGE MANAGEMENT 3. CUSTOMER & MARKET FOCUS 2. STRATEGIC PLANNING 1. LEADERSHIP VISION MISSION PERSON (S) RESPONSIBLE PROGRESS (CURRENT STATUS) TARGETS (%, #, Score, Timeframe, etc.) PERFORMANCE INDICATORS (Measures) ACTIVITIES OBJECTIVES CRITERIA AREA BUSINESS PLAN Function/Office: Tier:
  40. 40. USING THE BUSINESS PLAN FORMAT If you have any further questions or would like to schedule a facilitator to help you prepare your Tier Two or Tier Three plan, please contact your Performance Management Office. D1 Nancy Bassett (863)519-2483  SC 557-2483 D2 Vacant (Contact Central Office for help) D3 Greg Vickery     (850)638-0250  SC 767-1529 D4 Leo Bray             (954)777-4414  SC 436-4414 D5 Sybil Jordan        (386)943-5462  SC 373-5462 D6 Margaret Callahan (305)470-6733  SC 429-6733 D7 Cholo Valenzuela   (813)975-6183  SC 512-7644 CO Larry Ferguson (850) 414-4382 SC 994-4382 Nikki Nims (850) 414-4386 SC 994-4386 Rick Kelley (850) 414-4384 SC 994-4384 Karen Monlyn (850) 414-4385 SC 994-4385

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