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High Performance Indicators

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  • 1. High-Performance Organizations
    • Key Indicators
      • LECTURE 2 (Supplement)
  • 2. Financial Performance & Shareholder Value Creation
    • Achieves and sustains 25% plus growth in revenue and/or profits over a 5 year-period .
    • On the average, generates and sustains an annual return for shareholders of 2.0 times greater than the overall S&P 500 as a benchmark .
    • Consistently meets official revenue and earnings forecasts and estimates with minimal surprises and variances .
    • Effectively manages investor relations and communications .
    • Assets are fully deployed in a manner that optimizes their use and return to shareholders .
    • Consistently demonstrates that asset allocation and investment decisions are made with a clear purpose, distinct economic value proposition and with the best interests of shareholders in mind .
  • 3. Strategic Positioning
    • Demonstrates a commitment driven by a single or integrated set of strategic visions, focus or imperatives .
    • Achieves and sustains superior global market penetration and representation .
    • Extends and expands the enterprise through the selective and effective use of alliances .
    • Leverages information technology to increase market presence, customer reach and vendor relations .
    • Consistently creates new “markets” and opportunities through new business venues, products and organizational designs .
    • Consistently sets the standard and rules so other competitors must react, expend resources and counter .
  • 4. Leadership and Innovativeness
    • Actively demonstrates and exemplifies leadership characteristics .
    • Aggressively cultivates pluralism as a source of leadership and competitive advantage .
    • Creates leadership development opportunities through job rotation, enrichment and investment programs .
    • Demonstrates and promotes a culture of customer/client focus and service .
    • Practices long term succession planning and development for next generation leaders .
    • Consistently cultivates an environment of creativity and innovation .
    • Actively manages knowledge through the use of a knowledge architecture and KMP .
    • Fosters and encourages learning, probing, discovery and is tolerant of mistakes and setbacks .
    • Hires and nurtures highly talented employees .
    • Generates 30% of revenues from new product introductions .
    • Creates and sustains a collaborative working environment .
  • 5. Governance and Social Responsibility
    • Cultivates active and engaged board involvement.
    • Board has a vested economic and moral interest in the financial and social behavior of the organization.
    • Board demonstrates a commitment to strategic positioning and long-term competitive advantage.
    • Board governance is relatively open; board members are accessible to shareholders.
    • CEO reports to the board and board actively manages and evaluates CEO performance against strategic objectives and predefined operating results.
    • Board actively participates in setting the strategic direction of the organization.
    • Board aggressively acts on behalf of the shareholders as opposed to the CEO.
    • Demonstrates a significant financial commitment to the local economies and environments in which it does business.
    • Invests in the social structure of the local communities.
    • Actively manages its relationships with the local communities.
    • Sets and sustains a higher level of ethical and moral behavior.
    • Sets a standard for communicating with customers and the community on important matters.
    • Compensation practices and programs accurately reflect organizational performance and financial results .
  • 6. Brand Recognition and Quality of Products
    • Has a preeminent brand name and image.
    • Has rationalized its brand identity and image at the enterprise level.
    • Generates high consumer confidence from the brand.
    • Generates high consumer interest in the brand.
    • Consistently sets the highest quality benchmarks and standards relative to its competitors.
    • Consistently creates/generates a high-value image and acceptance among consumers relative to price and performance.
    • Practices successful TQM methods designed to continuously improve value, quality and performance .
  • 7. High-Performance Companies… As They Compare…

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