High Performance Indicators
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High Performance Indicators






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    High Performance Indicators High Performance Indicators Presentation Transcript

    • High-Performance Organizations
      • Key Indicators
        • LECTURE 2 (Supplement)
    • Financial Performance & Shareholder Value Creation
      • Achieves and sustains 25% plus growth in revenue and/or profits over a 5 year-period .
      • On the average, generates and sustains an annual return for shareholders of 2.0 times greater than the overall S&P 500 as a benchmark .
      • Consistently meets official revenue and earnings forecasts and estimates with minimal surprises and variances .
      • Effectively manages investor relations and communications .
      • Assets are fully deployed in a manner that optimizes their use and return to shareholders .
      • Consistently demonstrates that asset allocation and investment decisions are made with a clear purpose, distinct economic value proposition and with the best interests of shareholders in mind .
    • Strategic Positioning
      • Demonstrates a commitment driven by a single or integrated set of strategic visions, focus or imperatives .
      • Achieves and sustains superior global market penetration and representation .
      • Extends and expands the enterprise through the selective and effective use of alliances .
      • Leverages information technology to increase market presence, customer reach and vendor relations .
      • Consistently creates new “markets” and opportunities through new business venues, products and organizational designs .
      • Consistently sets the standard and rules so other competitors must react, expend resources and counter .
    • Leadership and Innovativeness
      • Actively demonstrates and exemplifies leadership characteristics .
      • Aggressively cultivates pluralism as a source of leadership and competitive advantage .
      • Creates leadership development opportunities through job rotation, enrichment and investment programs .
      • Demonstrates and promotes a culture of customer/client focus and service .
      • Practices long term succession planning and development for next generation leaders .
      • Consistently cultivates an environment of creativity and innovation .
      • Actively manages knowledge through the use of a knowledge architecture and KMP .
      • Fosters and encourages learning, probing, discovery and is tolerant of mistakes and setbacks .
      • Hires and nurtures highly talented employees .
      • Generates 30% of revenues from new product introductions .
      • Creates and sustains a collaborative working environment .
    • Governance and Social Responsibility
      • Cultivates active and engaged board involvement.
      • Board has a vested economic and moral interest in the financial and social behavior of the organization.
      • Board demonstrates a commitment to strategic positioning and long-term competitive advantage.
      • Board governance is relatively open; board members are accessible to shareholders.
      • CEO reports to the board and board actively manages and evaluates CEO performance against strategic objectives and predefined operating results.
      • Board actively participates in setting the strategic direction of the organization.
      • Board aggressively acts on behalf of the shareholders as opposed to the CEO.
      • Demonstrates a significant financial commitment to the local economies and environments in which it does business.
      • Invests in the social structure of the local communities.
      • Actively manages its relationships with the local communities.
      • Sets and sustains a higher level of ethical and moral behavior.
      • Sets a standard for communicating with customers and the community on important matters.
      • Compensation practices and programs accurately reflect organizational performance and financial results .
    • Brand Recognition and Quality of Products
      • Has a preeminent brand name and image.
      • Has rationalized its brand identity and image at the enterprise level.
      • Generates high consumer confidence from the brand.
      • Generates high consumer interest in the brand.
      • Consistently sets the highest quality benchmarks and standards relative to its competitors.
      • Consistently creates/generates a high-value image and acceptance among consumers relative to price and performance.
      • Practices successful TQM methods designed to continuously improve value, quality and performance .
    • High-Performance Companies… As They Compare…