Entrepreneurs in the 21st CenturyPresentation Transcript
Entrepreneurs in the 21st Century March 1 2008
Innovation comes from …
Mission, Vision, Value – POINT Communication Support Key Communities Ethics & Governance Strategic Planning 7Rs Performance Management System SHARE Knowledge Management System 4Cs Core Competences Continuous Improvement & Innovation CHAMPS Process Varieties of Business-for-Sale 2-Year After-Sale Support High Quality Business Listings Market Segmentation & Targeting Customer Satisfaction & Involvement Voice of Customers Channel Income Growth Market Share and Acceptance Brand Image Improved Productivities SUCCESS Employee Well-Being EAGLE TQM Framework Financial & Market Create economic value and market dominance Customers Generate high customer satisfaction, retention and referrals Product Provide consistent and high quality products that are important to customers Process Adopt a standardized and efficient work-flow Workforce Cultivate a motivated and competent workforce Leadership Provide strong leadership to serve the key communities TQM Scorecard - 50 KPIs (Feedback & Improvement)
EAGLE’s 7Rs Workforce Performance Management System The House of 7Rs Workforce Performance Management System R ecruit
What is the recruitment process?
How to train the staff to the HKBI standard?
Induction to company culture
Training and development
How do we reassess the staff?
Compensation and benefits
How do we retain capable staff?
Staff share ownership plan
Productivity improvement programs
Recognition and rewards
How to do succession planning?
Career path planning
R equirements and R esources
Ethics, legal environment and labor regulations
Social, cultural and labor market changes
Strategic planning directions, objectives, and budgets
Workplace infrastructure, health and safety
How is the external (requirements) and internal (resources) environment?
Environmental Analysis Strategy Formulation Strategy Implementation Measurement & Control
EAGLE’s Strategic Development Process Strategies Ways to achieve short & long term objectives Programs Activities needed as part of strategies Policies Guidance of tasks taken Performance Expected and actual results Mission / Vision / Value Reason for existence and beliefs we share Goals Results to accomplish and timeline Budgets / Targets Costs and benefits of the plans
Ethical E nvironment EAGLE’s LIFE Ethical Model Ethical I ndividuals