Entrepreneurs in the 21st Century


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Entrepreneurs in the 21st Century

  1. 1. Entrepreneurs in the 21st Century March 1 2008
  2. 2. Innovation comes from …
  3. 3. Interaction
  4. 4. Mission, Vision, Value – POINT Communication Support Key Communities Ethics & Governance Strategic Planning 7Rs Performance Management System SHARE Knowledge Management System 4Cs Core Competences Continuous Improvement & Innovation CHAMPS Process Varieties of Business-for-Sale 2-Year After-Sale Support High Quality Business Listings Market Segmentation & Targeting Customer Satisfaction & Involvement Voice of Customers Channel Income Growth Market Share and Acceptance Brand Image Improved Productivities SUCCESS Employee Well-Being EAGLE TQM Framework Financial & Market Create economic value and market dominance Customers Generate high customer satisfaction, retention and referrals Product Provide consistent and high quality products that are important to customers Process Adopt a standardized and efficient work-flow Workforce Cultivate a motivated and competent workforce Leadership Provide strong leadership to serve the key communities TQM Scorecard - 50 KPIs (Feedback & Improvement)
  5. 5. Idea
  6. 6. EAGLE’s 7Rs Workforce Performance Management System The House of 7Rs Workforce Performance Management System R ecruit <ul><li>What is the recruitment process? </li></ul><ul><li>HR planning </li></ul><ul><li>Job analysis </li></ul><ul><li>Recruitment </li></ul><ul><li>Selection </li></ul>R etrain <ul><li>How to train the staff to the HKBI standard? </li></ul><ul><li>Induction to company culture </li></ul><ul><li>Training and development </li></ul><ul><li>Pass-probation requirement </li></ul>R efine <ul><li>How do we reassess the staff? </li></ul><ul><li>Performance appraisal </li></ul><ul><li>Compensation and benefits </li></ul><ul><li>Career progression </li></ul>R etain <ul><li>How do we retain capable staff? </li></ul><ul><li>Staff share ownership plan </li></ul><ul><li>Empowerment </li></ul><ul><li>Productivity improvement programs </li></ul><ul><li>Recognition and rewards </li></ul><ul><li>Satisfaction drive </li></ul>R etire <ul><li>How to do succession planning? </li></ul><ul><li>Career path planning </li></ul><ul><li>Gap analysis </li></ul><ul><li>Succession programs </li></ul>R equirements and R esources <ul><li>Ethics, legal environment and labor regulations </li></ul><ul><li>Social, cultural and labor market changes </li></ul><ul><li>Strategic planning directions, objectives, and budgets </li></ul><ul><li>Workplace infrastructure, health and safety </li></ul>How is the external (requirements) and internal (resources) environment?
  7. 7. Implementation
  8. 8. Environmental Analysis Strategy Formulation Strategy Implementation Measurement & Control <ul><li>External </li></ul><ul><li>Society </li></ul><ul><li>Economics </li></ul><ul><li>Industry </li></ul><ul><li>Internal </li></ul><ul><li>Corporate Culture </li></ul><ul><li>Structure </li></ul><ul><li>Resources </li></ul>EAGLE’s Strategic Development Process Strategies Ways to achieve short & long term objectives Programs Activities needed as part of strategies Policies Guidance of tasks taken Performance Expected and actual results Mission / Vision / Value Reason for existence and beliefs we share Goals Results to accomplish and timeline Budgets / Targets Costs and benefits of the plans
  9. 9. Integrity
  10. 10. Ethical E nvironment EAGLE’s LIFE Ethical Model Ethical I ndividuals <ul><li>Fiduciary </li></ul><ul><li>Integrity </li></ul><ul><li>Competency </li></ul><ul><li>Fair </li></ul><ul><li>Confidentiality </li></ul>Ethical L eadership <ul><li>Senior Engagement </li></ul><ul><li>Role Modeling </li></ul><ul><li>Day-to-day Behavior </li></ul><ul><li>Frequent Communication </li></ul><ul><li>Uphold Ethical Values </li></ul>Ethical F unctions <ul><li>Ethics Committee </li></ul><ul><li>Code of Ethics </li></ul><ul><li>Ethics Training </li></ul><ul><li>Whistle-Blowing Mechanisms </li></ul><ul><li>Customer Feedback </li></ul>LIFE Ethical Model
  11. 11. Inside you!
  12. 12. 捕捉商機 展翅高飛 Turning Opportunities into Action