Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

Cognos Government Performance Management Yiannis Lekos – SCICOM S.A. Cognos CPM Senior Consultant Business Intelligence in the Public Sector – June 2008

Cognos: The World Leader in BI & PM Solutions
Acquired by IBM in Jan 2008
Global coverage
23,000+ customers in 135+ countries
80% of Fortune 1000; target Global 3500
Strong channel network: 3,000+ channel partners
Cognos employees – a competitive advantage
3,300+ employees
940+ strong R&D team
2,000+ customer-facing field force
Direct sales 70% - Channel sales 30%

SCICOM & COGNOS
25 years of successful presence in the Greek Information Technology Market as a Cognos Partner
A Cognos Platinum Reseller Partner for Greece & Cyprus (‘Top Resellers 2005, 2006 και 2007 ’)
Strongly recognized in the CPM market
200+ clients / 4,000+ users

BI & Performance Management clients in Greece & Cyprus - Greek Firms MORGAN YZATIS

BI & Performance Management clients in Greece & Cyprus - Multinational Firms

MAJOR THEMES IN GLOBAL GOVERNMENT
Citizen-centric
Joined Up
Results-based

GLOBAL MOMENTUM FOR RESULTS-BASED GOVERNMENT
Canada: Management Accountability Framework; Financial Administration Act (FAA)
United States: Government Performance and Results Act (GPRA)
France: Loi Organique relative aux Lois de Finances (LOLF) = “"Organic law relating to the Finance Laws"
U.K. : Resource Accounts

ACCOUNTABILITY: SIMILARITIES IN PRIVATE & PUBLIC SECTORS
Sarbanes-Oxley (SOX)
302: Financial Certification
404: Internal control certification
409: Timely disclosure
. . .: 66 sections of compliance
Government Accountability
Enforcing more accountable
government:
More timely information
Effective controls
Rigorous oversight of performance
Compliance through training and tools
High ethical standards

CHALLENGES OF GOVERNMENT
Demonstration of good governance
Intense public scrutiny
Demands for accountability
Continuous budget pressure
Must show continuous improvement . . . with less resources

LOTS OF DATA, LITTLE DECISION-READY INFORMATION
Reporting is cumbersome and static; typically paper-based with many versions of the truth
Manually intensive analysis processes; ad hoc analysis is rarely supported
Mainly manual processes for information gathering and collation
Data are hidden away in departments, databases, applications, geographies; impossible to coordinate
Data latency, accuracy, completeness issues

SOLUTION REQUIREMENTS
Improve visibility into business processes from aggregate to detail
Monitor, measure, and track performance against strategic objectives and benchmarks
Make performance information broadly or narrowly accessible, and securely via the Web
Simply satisfy mandatory reporting requirements

ORGANIZATIONAL REQUIREMENTS
Provide foundation for data-driven decision making
Provide users with tools and information access to make better decisions
Improve collaboration to monitor and manage readiness
Technology must be easy to use for multiple stakeholders
Fast time to benefit

GOVERNMENT PERFORMANCE MANAGEMENT Why? How are We Doing? What Should We be Doing?

THREE QUESTIONS THAT ADVANCE PERFORMANCE IN GOVERNMENT Students in grade 3 in School Board 2 are trailing Federal goals Analysis reveals teacher qualifications lag in key areas compared with other similar districts Implement program to upgrade skills of teachers; recruit more seasoned teachers into district Percentage of eligible families served is below target Analysis reveals low application volumes in Region 2 Re-allocate funds toward targeted outreach program to advise of eligibility Student Performance Program Performance

SINGLE DEFINITION OF THE TRUTH Single Platform for Decision Making

DATA SILOS ARE EVERYWHERE; REPORTING IS TYPICALLY BY SUBJECT AREA OPERATIONAL SYSTEMS PERSONNEL FINANCIAL SYSTEMS OPERATIONS SUPPLY CHAIN SUPPLIERS

SYNCHRONIZING DATA PROVIDES CONSISTENT ENTERPRISE-WIDE VIEW OPERATIONAL SYSTEMS PERSONNEL FINANCIAL SYSTEMS OPERATIONS SUPPLY CHAIN SUPPLIERS

BUSINESS BENEFITS OF COGNOS PERFORMANCE MANAGEMENT SYSTEM
Speak with one consistent voice across the organization
Greatly reduce time and effort to produce critical information
Make better and faster decisions that improve performance and outcomes

COGNOS GPM IN ACTION
Social Services – fraud detection, case management
Tax / Revenue – risk management
Education – student performance
Healthcare – patient wait times

COGNOS GPM IN ACTION
Public Safety – crime analysis, responsiveness
Procurement – supplier management
Human Capital Management – workforce analytics, aging workforce
E-Government

SAMPLE COGNOS GOVERNMENT CUSTOMERS AROUND THE WORLD
Human Resources Skills and Development Canada
Social Development Canada
Centers for Medicare and Medicaid Services (U.S.)
U.S. Army, Navy, Air Force and Marine Corps
State of Ohio (U.S.)
New York Police Department
Australian Tax Office
Penn State University (U.S.)
State Police of Lower Saxony (Germany)
Department of Homeland Security (U.S.)
London Fire and Emergency Planning Authority (U.K.)
Department of Finance and Administration (Australia)
Massachusetts Department of Education (U.S.)
Alberta Children’s Trust (Canada)
South Tyneside Healthcare Trust (U.K.)
Region Västra Götaland (Sweden)
Direction Generale des Impots (France)

Indicative Customer Case Studies

Central Umbrella Body for Social Security Organizations - FRANCE
Information Needs:
To restructure its IT architecture & simplify control
To respond to new requirements
To optimize management of business processes
Solutions: Cognos Reporting, Analysis, Scorecarding Platforms: IBM AIX, Oracle Users: 2.000 +
Benefits:
Architecture that is more easily managed & more flexible
Optimization of the organization’s services & performance
Fewer demands in terms of development and maintenance

Central Umbrella Body for Social Security Organizations - FRANCE ‘ Cognos Applications are characterized by ease of implementation and quick user acceptance. These are two essential criteria for the success of our decision-support project and, therefore, for our goal of extending analysis to new areas, including Performance Management and the Optimization of the service we provide to our clients. ’ Pierre Bisson, IT Director, within the ACOSS/URSSAF Organization

Information Needs:
Real-time & trending information on key expense drivers-labor & supply
More timely & flexible budgeting
Elimination of spreadsheets
Decreased manual intervention for data analysis
Solutions: Cognos Reporting & Analysis
Platforms:
AS400
SQL Server
Windows 2000
Financial data repository
GL, supply chain, billing patient information system
Users: 150

Benefits:
Access to a comprehensive view of process & system information
Flexible & real-time budgeting, spending projection, and trending
Real-time labor expense reconciliation
Elimination of duplicate payments and missed charges
Daily cash balancing
Streamlined reporting

‘ With the financial data repository and Cognos, staff can use real-time wage information based on actual clocked hours against actual month and actual volume. Accrual is no longer necessary for analysis ’ Kevin Murphy, Chief Financial Officer, Middletown Regional Hospital

Information Needs:
More & more demands for statistical information from various government bodies, all demanding different data at different times
Problems of tracking students throughout their careers: which course were dropped, which where taken up, and whether students missed exams for medical reasons
Solutions: Cognos Reporting & Analysis Users: 200
Benefits:
Administration, faculty instructors, and clerical staff have Instant access to information as required – processes that in many cases used to take days to complete
Solution to Student registration mix-ups
Exact postcode analysis & can target the catchment areas for future students
Estate management

‘ We’ve definitely received return on our investment in Cognos Technology. The administration is run much more efficiently now that staff can concentrate on their actual jobs’ Robert Roulston, Head of Administrative Support, Queens University Belfast

Information Needs:
A common enterprise IT environment with a Web-based portal and an enterprise shared data environment
Fast financial information for management, outside agencies, and troops
Flexible reporting & analysis that can adapt quickly to changing requirements
Solutions: Cognos Reporting & Analysis
Platforms:
Homegrown mainframe accounting system
Oracle 9i
Other proprietary & transactional systems
Users: 3.600 +

Benefits:
A BI platform that touches all disparate data sources to provide a single version of the truth
Information in minutes rather than days
Reports and insight on areas never before possible
Cost savings in processing power, lower resource requirements, and less reliance on paper
Web-based system that delivers information across the globe

‘ The Marine Corps will always do what’s best for our people on the front lines. Today, tomorrow, and into the future, we are taking Cognos with us into battle. ’ Jarret S. Kuhfahl, Financial Systems Developer, The US Marine Corps

AMS Needs:
Tight controls, optimized use of resources, data to support management decisions
Transparent & flexible information system, with impressive results
Solutions: Cognos Reporting, Analysis, Scorecarding Project: 500 data cubes, 4.000 potential web users
Benefits:
Keeping a tight rein of performance
The scorecarding solution combines labor market targets, processing objectives and customer objectives into a high level view
Control of funding budget
Optimization of the use of resources
Monitor career paths

‘ Now that we have our data together in one place, we’re able to better serve our customers by helping them find gainful employment ’ Herbet Bohm, Member of AMS Board

‘ The fact that we could deploy this solution across the Web from one central location sold it to us. The change has been dramatic. Now we can analyze 3 years worth of data and start to identify trends. ’ Phil Freestone, Business Systems Analyst, London Fire & Emergency Planning Authority

Atlanta Rolled Out Cognos Analysis S/W
$ 2.1 M-plus project for monitoring performance of all departments
Cognos 8 BI
~1.000 users
‘ With Cognos we are able to look at things like the cost per acre to maintain a park, the cost per work order for field-level operations and the average manpower & materials costs to repair a traffic light or surface a mile of a city street. ’ Chuck Meadows, Chief of Budget & Fiscal Policy, City of Atlanta

References in Finance & Taxation Departments Solutions : Cognos Business Intelligence Solutions : Cognos Planning, BI, Scorecarding 1.500 cubes 20.000 users Dutch Taxation Office Solutions : Cognos Business Intelligence 3.000 users Swedish Tax Office Solutions : Cognos Business Intelligence 16.000 users, Central Government

Thank You for your attention

Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM

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Ιωάννης Λέκος, Cognos CPM Senior Consultant, Cognos/SCICOM Presentation Transcript