CIMS Update

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CIMS Update

  1. 1. Performance Excellence COLORADO OFFICE OF WORKFORCE DEVELOPMENT CONTINUOUS IMPROVEMENT MANAGEMENT SYSTEM (CIMS) WDC11.21.02
  2. 2. CIMS Overview What is the Continuous Improvement Management System? (CIMS)  Provide incentives to Workforce Regions  to continually improve their operations  to raise the profile of Colorado’s One Stop Centers  Encourage Performance Excellence  to improve customer participation  to seek out partnering arrangements  to engage in Continuous Improvement efforts  to build local system of excellence
  3. 3. CIMS Overview Colorado’s Goal for Workforce Development “to fill the continually changing needs of the state’s employers and to stay competitive in the global market….”
  4. 4. CIMS Overview Continuous Improvement Management System  Partnership Awards  Performance Incentive (PIA)  Innovation In Leadership and Service Delivery (ILSD)
  5. 5. CIMS Overview Continuous Improvement Management System (cont’d)  Partnership Awards  Business Recognition  Agency Recognition To promote relationships between Workforce Centers and local businesses and other agencies
  6. 6. CIMS Overview Continuous Improvement Management System? (cont’d)  Performance Incentive (PIA)  Performance Standards Award  Business Involvement Award To recognize meeting federal performance measures and to incent private sector relationships.
  7. 7. CIMS Overview Continuous Improvement Management System? (cont’d)  Innovation in Leadership and Service Delivery (ILSD)  Performance Excellence This is NOT a “program”, but provides a framework for directions and action towards Performance Excellence
  8. 8. CIMS Overview ILSD Program A Multi Year Tiered Approach* Performance Excellence Mountain Peaks Award Rolling Hills Award Golden Plains Award Organizational Profile 2002 2003… * Loosely based upon the Colorado Performance Excellence Award
  9. 9. CIMS Overview What is Performance Excellence? An integrated approach to organizational performance management resulting in …  Delivery of ever-improving value to customers & contributing to marketplace success  Improvement of overall organizational effectiveness and capabilities  Organizational and personal learning
  10. 10. CIMS Overview Performance Excellence Core Values  Visionary Leadership  Customer-Driven Excellence  Organizational/Personal Learning  Valuing Employees PERFORMANCE EXCELLENCE Core Values  Agility  Focus on the Future  Managing for Innovation  Management by Fact  Public Responsibility & Citizenship  Focus on Results/Creating Value  Systems Perspective
  11. 11. CIMS Overview Performance Excellence Criteria: Purpose  To help improve organizational performance practices, capabilities, and results  To facilitate communication and sharing of best practices  To serve as a tool for understanding and managing performance
  12. 12. CIMS Overview Performance Excellence Criteria: Key Characteristics  Focus on results  Non-prescriptive/adaptable  Support goal-based diagnosis  Support a systems perspective
  13. 13. CIMS Overview Performance Excellence: A Systems Perspective Organizational Leadership Triad Profile Leadership Strategic Planning Customer & Market Focus Results Triad Information & Human Resource Focus Analysis Process Management Business Results
  14. 14. CIMS Overview Performance Excellence Review Core Values Criteria Visionary Leadership Leadership Customer-Driven Excellence Strategic Planning Organizational/Personal Learning Customer/Market Focus Valuing Employees Information & Analysis Agility Human Resources Focus Focus on the Future Process Management Results Managing for Innovation Business Results Management by Fact Public Responsibility & Citizenship Focus on Results/Creating Value Systems Perspective
  15. 15. CIMS Overview The Journey Will Impact the Organization…  Administratively  documentation  measurement tracking  Operationally  change management  process improvement  Management  planning  customer satisfaction  measurable targets
  16. 16. CIMS Overview Contact Information Continuous Improvement Management System www.colorado.gov Mary Hillsman creative_excellence@yahoo.com 303-688-5040
  17. 17. CIMS Overview Parting Thought…. “IN THE RACE FOR PERFORMANCE EXCELLENCE, THERE IS NO FINISH LINE” - Unknown

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