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CHAPTER 12 PERFORMANCE MANAGEMENT AND APPRAISAL
<ul><li>Objectives </li></ul><ul><ul><ul><li>Distinguish between job criteria and performance standards and discuss criter...
<ul><li>Identify and Measuring Employee Performance </li></ul><ul><ul><ul><li>Job criteria and information types </li></ul...
 
<ul><li>Who Conducts Appraisals? </li></ul><ul><ul><ul><li>Supervisory rating of subordinates </li></ul></ul></ul><ul><ul>...
 
<ul><li>Management by Objectives </li></ul><ul><ul><ul><li>Key MBO ideas </li></ul></ul></ul><ul><ul><ul><ul><li>Employee ...
<ul><li>Rater Errors </li></ul><ul><ul><ul><li>Problems of varying standards </li></ul></ul></ul><ul><ul><ul><li>Recency e...
<ul><li>Appraisal feedback </li></ul><ul><ul><ul><li>Feedback as a system </li></ul></ul></ul><ul><ul><ul><li>Appraisal fe...
<ul><li>Legal and Effective Performance Appraisals </li></ul><ul><ul><ul><li>Performance appraisals and the law </li></ul>...
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Ch12

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Transcript of "Ch12"

  1. 1. CHAPTER 12 PERFORMANCE MANAGEMENT AND APPRAISAL
  2. 2. <ul><li>Objectives </li></ul><ul><ul><ul><li>Distinguish between job criteria and performance standards and discuss criterion contamination and deficiency </li></ul></ul></ul><ul><ul><ul><li>Identify the two major uses of performance appraisal </li></ul></ul></ul><ul><ul><ul><li>Describe both the advantages and disadvantages of multisource (360 ˚  appraisal </li></ul></ul></ul><ul><ul><ul><li>Identify the nature of behavioral approaches to performance appraisal and management by objectives (MBO) </li></ul></ul></ul><ul><ul><ul><li>Discuss several concerns about appraisal feedback interviews </li></ul></ul></ul><ul><ul><ul><li>Identify the characteristics of a legal and effective performance appraisal system </li></ul></ul></ul>
  3. 3. <ul><li>Identify and Measuring Employee Performance </li></ul><ul><ul><ul><li>Job criteria and information types </li></ul></ul></ul><ul><ul><ul><li>Relevance of criteria </li></ul></ul></ul><ul><ul><ul><li>Criteria problems </li></ul></ul></ul><ul><ul><ul><li>Performance standards </li></ul></ul></ul>
  4. 5. <ul><li>Who Conducts Appraisals? </li></ul><ul><ul><ul><li>Supervisory rating of subordinates </li></ul></ul></ul><ul><ul><ul><li>Employee rating of managers </li></ul></ul></ul><ul><ul><ul><ul><li>Advantages </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Disadvantages </li></ul></ul></ul></ul><ul><ul><ul><li>Team /peer ratings </li></ul></ul></ul><ul><ul><ul><ul><li>Team appraisal and TQM </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Team rating difficulties </li></ul></ul></ul></ul><ul><ul><ul><li>Self-ratings </li></ul></ul></ul><ul><ul><ul><li>Outside raters </li></ul></ul></ul><ul><ul><ul><li>Multisource rating </li></ul></ul></ul>
  5. 7. <ul><li>Management by Objectives </li></ul><ul><ul><ul><li>Key MBO ideas </li></ul></ul></ul><ul><ul><ul><ul><li>Employee involvement </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Clear objectives </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Measurability </li></ul></ul></ul></ul><ul><ul><ul><li>The MBO process </li></ul></ul></ul><ul><ul><ul><ul><li>Job review and agreement </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Development of performance standards </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Guided objective setting </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Continuing performance discussions </li></ul></ul></ul></ul><ul><ul><ul><li>MBO critique </li></ul></ul></ul>
  6. 8. <ul><li>Rater Errors </li></ul><ul><ul><ul><li>Problems of varying standards </li></ul></ul></ul><ul><ul><ul><li>Recency effect </li></ul></ul></ul><ul><ul><ul><li>Control tendency, leniency, and strictness errors </li></ul></ul></ul><ul><ul><ul><li>Rater bias </li></ul></ul></ul><ul><ul><ul><li>Halo effect </li></ul></ul></ul><ul><ul><ul><li>Contrast error </li></ul></ul></ul>
  7. 9. <ul><li>Appraisal feedback </li></ul><ul><ul><ul><li>Feedback as a system </li></ul></ul></ul><ul><ul><ul><li>Appraisal feedback interview </li></ul></ul></ul><ul><ul><ul><li>Reaction of managers </li></ul></ul></ul><ul><ul><ul><li>Reactions of appraised employees </li></ul></ul></ul>
  8. 10. <ul><li>Legal and Effective Performance Appraisals </li></ul><ul><ul><ul><li>Performance appraisals and the law </li></ul></ul></ul><ul><ul><ul><ul><li>Elements of a legally defensible performance appraisal </li></ul></ul></ul></ul><ul><ul><ul><li>Effective performance management </li></ul></ul></ul><ul><ul><ul><ul><li>Consistent with organization’s mission </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Use as development and administrative tool </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Legal and job-related </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Viewed as generally fair </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Documentation </li></ul></ul></ul></ul>
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