BRC Presentation

683 views
655 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
683
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

BRC Presentation

  1. 1. Making Performance Management Work Robyn Margulies Gundy Bowery Residents’ Committee, Inc. New York State Supportive Housing Conference 2008
  2. 2. Background <ul><li>BRC’s performance management program originally established in 2002 </li></ul><ul><li>Goal was to measure: </li></ul><ul><ul><li>Number and characteristics of the clients being served </li></ul></ul><ul><ul><li>Types and amounts of activities being conducted </li></ul></ul><ul><ul><li>Outcomes being achieved </li></ul></ul>
  3. 3. Program Refresh <ul><li>Reviewed program in 2006 and 2007 </li></ul><ul><li>Questions: </li></ul><ul><ul><li>Have our program theories changed? </li></ul></ul><ul><ul><li>Have our data collection needs changed? </li></ul></ul><ul><ul><li>Have our analysis and communication methods changed? </li></ul></ul><ul><ul><li>Have our performance management goals changed? </li></ul></ul>
  4. 4. Revisiting Components <ul><li>How do evolving goals relate to the performance management system itself? </li></ul><ul><li>BRC’s model: </li></ul><ul><ul><li>Logic model </li></ul></ul><ul><ul><li>Data collection </li></ul></ul><ul><ul><li>Data analysis and communication methods </li></ul></ul>
  5. 5. Logic Models 101 <ul><li>Explains essential program theory </li></ul><ul><li>Logic model components: </li></ul><ul><ul><li>Inputs </li></ul></ul><ul><ul><li>Activities </li></ul></ul><ul><ul><li>Outputs </li></ul></ul><ul><ul><li>Outcomes </li></ul></ul>
  6. 6. Staff Clients Admission Funding Equipment & Supplies Residential Facility Referrals Placements Follow-Up # new intakes # readmits # referrals (med, psych, substance) # placements (med, psych, substance) Inputs Activities Outputs Clients retain housing & achieve independent living Initial Outcomes Interim Outcomes Long-term Outcomes Example: Logic Model for a Safe Haven Housing Program Clients secure permanent housing Bowery Residents’ Committee, 2008 # of follow-up contacts Case Management and Housing Assistance # benefits activated # housing applications Referral & Placement Sites Clients are housed in a safe & secure environment Discharge Planning # of discharges # of positive discharges Clients are stabilized Clients are well-informed about and prepared for housing
  7. 7. Logic Model Refresh <ul><li>First step in defining program, but also an end product in itself </li></ul><ul><li>Participatory process involving all senior management staff </li></ul><ul><li>Major takeaways: </li></ul><ul><ul><li>Programmatic changes </li></ul></ul><ul><ul><li>Population changes </li></ul></ul><ul><ul><li>Changes in expectations and goals </li></ul></ul>
  8. 8. Revisiting Data Collected <ul><li>Data collected depends on agency goals and program needs </li></ul><ul><li>Considerations: </li></ul><ul><ul><li>Consistency over time </li></ul></ul><ul><ul><li>Logic model changes </li></ul></ul><ul><ul><li>Keeping the funder in the room </li></ul></ul><ul><ul><li>Intra-agency consistency </li></ul></ul><ul><li>Quality assurance </li></ul>
  9. 9. Defining Variables <ul><li>Clear, consistent definitions are essential to data quality and usefulness </li></ul><ul><li>Developed definitions through: </li></ul><ul><ul><li>One-on-one interviews </li></ul></ul><ul><ul><li>Focus groups </li></ul></ul><ul><ul><li>Reviewing funder definitions </li></ul></ul><ul><li>Distributed written definition references </li></ul><ul><li>Review trouble spots periodically </li></ul>
  10. 10. Quarterly PMM Meetings <ul><li>Each director presents to the other directors and executive management </li></ul><ul><li>4 questions: </li></ul><ul><ul><li>Identifying key data </li></ul></ul><ul><ul><li>Placing the data in context </li></ul></ul><ul><ul><li>Analyzing the data </li></ul></ul><ul><ul><li>Looking ahead </li></ul></ul>
  11. 11. Quarterly PMM Meetings <ul><li>Logistics: </li></ul><ul><ul><li>Preset presentation template </li></ul></ul><ul><ul><li>Assistance with editing/presentation skills </li></ul></ul><ul><ul><li>Creating dashboard reports </li></ul></ul><ul><ul><li>Grouping programs strategically </li></ul></ul>
  12. 12. BRC’s Refresh: Lessons Learned <ul><li>Good to review your performance management program periodically </li></ul><ul><li>Need a strong foundation before data can be applied </li></ul><ul><li>Establishing a set structure assists people analyze and use data </li></ul><ul><li>Strategic program groupings lead to increased communication and cooperation </li></ul><ul><li>All of this helps people manage with data and communicate about data more effectively </li></ul>
  13. 13. Questions? <ul><li>Robyn Margulies Gundy </li></ul><ul><li>Director of Research & Evaluation </li></ul><ul><li>Bowery Residents’ Committee, Inc. </li></ul><ul><li>[email_address] </li></ul><ul><li>212-803-5715 </li></ul>

×