史默福先生之講稿
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史默福先生之講稿

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    史默福先生之講稿 史默福先生之講稿 Presentation Transcript

    • Developing Key Performance Indicators Tony Smith Executive Director, International Department National Safety Council (USA)
    • Measurement Drives Performance
      • If you don’t measure performance you will not maximize efficiency & productivity
      • People perform well when they know their performance is being measured
      • You cannot effectively manage anything unless you measure results
      • - Peter Drucker
    • Dynamic Changes in the New Millennium
      • Global competition
      • New technologies
      • Downsizing / re-engineering
      • Mergers / acquisitions
      • More comprehensive legislation
      • More stringent enforcement
      • More severe penalties
      Major Challenges to Competitiveness & Profitability
    • Management in the Modern World
      • Dealing with competitive pressures
      • Changes in business practices & methods
      • Change in Boss / Worker relationships
      • Workers facing new stresses in their lives
      • More work (and in some cases less pay)
      • Business going through evolutionary processes
      • Workers have increased focus on S&H
    • Performance Measurement
      • Multiple points of measurement
        • Leading indicators
        • Lagging indicators
      • Qualitative & quantitative measurements
      • Systematic processes to identify root causes
      • Covers all organizational levels
      • Focus on the management system - not the outcome
      How did we let this happen?
    • Reactive Measurement Systems
      • Failure-based measurements
      • Number of injuries / deaths
      • Number of cases of workplace-related illness
      • Number of spills
      • Number of lost work days
      • Cost of accidents
    • Proactive Measurement Systems
      • Proactive measures which indicate the well-being or otherwise of our SH&E Management Programs
      • Examples
        • Numbers of inspections, audits, assessments carried out
      • How much SH&E training has been done
    • Key Measurement Areas
      • Management commitment & involvement
      • Employee involvement
      • Integration of SH&E into business
      • Health performance indicators
      • Safety performance indicators
      • Environmental performance indicators
      • Psycho-social indicators
      • Workplace condition indicators
      • Business performance indicators
      • Management system indicators
    • Management Commitment & Involvement
      • Policy
        • Existence & adequacy
      • Roles & responsibilities defined
      • Accountability
      • Resources
        • Financial, physical, human
      • Champion / role model
      • Conducting assessments to support improvements & change
    • Employee Involvement
      • Empowerment & ownership of SH&E programs
      • Joint safety & health committees
      • Labor relations
      • Employee attitudes & perceptions
      • Regular meetings & toolbox talks
    • Who Owns the Safety Program? BELONGING “ I’m an important team member” OPTIMISM “ I expect the best” SELF-BELIEF “ I can do it” SELF-ESTEEM “ I’m a valuable person” PERSONAL CONTROL “ I’m in control” EMPOWERMENT “ I can make a difference”
    • Integration of SH&E into the Business
      • SH&E considered in all business decisions
      • SH&E included on the agenda of management meetings
      • Common documentation & systems
      • Included in company Annual Reports
    • Integrated Business System Production Common Goals & Integrated Strategies Distribution SH&E Quality Other Accounting Human Resources
    • Performance Standard Setting Premises (Place of work) People Procedures Plant & Substances Organization Control Co-op -eration Commu- nication Competence
      • 1st STAGE CONTROLS
      • Control of Inputs
      • Minimize hazards entering org
      • 2nd STAGE CONTROLS
      • Control of Work Activities
      • Minimize/eliminate risks inside org
      • Create supportive culture
      • 3rd STAGE CONTROLS
      • Control of Outputs
      • Minimize hazards outside org, arising from work activities, products & services
      THE JOB Physical Resources Human Resources Information Products & Services By-products Information
    • Health Performance Indicators
      • Medical surveillance
      • Industrial hygiene surveys
      • Access to medical facilities
      • First aid and CPR
      • Ergonomics
      • Sanitation & food hygiene
      • Back-to-work programs
      • Off-the job and wellness programs
    • Safety Performance Indicators
      • Regular safety inspections
      • Job/task analysis
      • Hazard identification & risk assessments
      • Emergency plans
      • Accident investigation
      • Contractor management
      • External/ 3rd party audits
    • Environmental Performance Indicators
      • Emissions to air, water & ground
      • Energy usage
      • Water usage
      • Waste management, disposal & reduction
      • Recycling of wastes
      • Sustainable business
      • Handling spillage & emergency planning
    • Psycho-Social Issues
      • Stress
      • Unhealthy lifestyles
        • Alcohol & drugs
        • Obesity
        • Tobacco
      • HIV /AIDS
      • Violence in the workplace
      • Mental illness
      • Suicide
      • Aging populations
      • Employee support
    • Workplace Conditions
      • Clean & hygienic
      • Tidy & orderly
      • Safe & healthy
      • Well maintained
      • Comfortable
      • Ergonomically friendly
    • Business Performance Indicators
      • Productivity
      • Quality
      • Loss control
      • Labor relations
      • Bottomline profits
      • Workers’ comp & insurance premiums
      • Company reputation
      • Absenteeism
    • Effective Safety Management
      • Appropriate Safety Management System
      • Fits into the other functions of your business
      • Improves productivity
      • Reduces costs
      Look for Continuous Improvement
    • NSC: 9 Elements of a Successful SH&E Management System
      • Employee empowerment and involvement
      • Motivation, behavior, and attitude
      • Employee competency-building (t raining and orientation)
      • Cultural and Behavioral
      • Hazard recognition, evaluation, and control
      • Workplace design and engineering
      • Operational SH&E programs
      • Operational and Technical
      • Management leadership and commitment
      • Organizational communications and system documentation
      • Assessments, audits, evaluations, and continuous improvement
      • Administrative and Management
    • Main Elements of the ILO OSH Management System Evaluation Planning & Implementation Organizing Action for Improvement Policy Continuous Improvement
    • BS 8800 Management Model Initial Status Review OHS Policy Planning Implementation & Operation Checking & Corrective Action Management Review Continuous Improvement
    • Continuous Improvement Process Model Phase 3 Set Goals “ Should be” Phase 2 Establish a Baseline “ As is” Phase 5 Review and Adjust “ Could be” Phase 4 Develop and Implement Plans “ Close the gap” Phase 1 Management Leadership and Commitment 9 Elements
    • Improving the Safety Process
      • Reduced injuries
      • Reduced costs from accidents & illness
      • Improved employee morale
      • Improved public image
      • Increased production
      • Better quality
      Increased Bottomline Profits
    • Continuous Improvement
      • Process improvement
      • Task methodology improvements
      • Innovation
      • Sustainability
      • Reducing risks
      • Improving productivity
      • Improving quality
    • SH&E Excellence
      • Key Elements:
      • Management Leadership
      • Employee Involvement
      • Performance Measurement
      • SH&E Improvement Processes
    • Safety Performance Measurements
      • Mixture of reactive and proactive measures
      • Variety of different benchmarks
        • Compliance, industry benchmarks, or best practice
      • Cover all levels of the organization
        • Management, supervisors, workers
      • Cover different parts of the organization
        • Plant, department, section, workgroup
    •