Your SlideShare is downloading. ×
0
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
FranCamp 2012
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

FranCamp 2012

1,073

Published on

Presentation by Jack Monson of Engage121 at FranCamp - May 4, 2012 - Atlanta, GA …

Presentation by Jack Monson of Engage121 at FranCamp - May 4, 2012 - Atlanta, GA

"Levera

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
1,073
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide
  • These Evaluate reports allow off-line KPI ’s (like daily Sales in this example), to be uploaded into Engage121. You can illustrate critical correlations between Social Media Activity and the performance of your Business.
  • Transcript

    • 1. LeveragingSocialPlatformsJack MonsonVice PresidentEngage121@jackmonson
    • 2. • Enhancing the brand experience• Product launch• Customer service• Recruiting new Franchisees• Public Relations• Employee engagement• Franchise Relations• Reputation management• My daughter tells me we need to do something on Facebook
    • 3. Sell more stuff to more people at higher prices - Frank Helmert, AON
    • 4. Who? Franchisors Empowering Franchisees20% of Franchisees jump in Give them content60% of Franchisees unsure Give them tools, results20% of Franchisees won’t touch it Do it for them
    • 5. What Platforms? 800 Million UsersBut what about the other 6 Billion people?
    • 6. What Platforms?
    • 7. Platforms Include Ratings and Review Sites
    • 8. Monitor: Explore & Listen Monitor Keywords: •Your brand(s) •Your competitors •Industry issues Monitor People and Groups: •Your Franchisees •Your Customers •Industry Influencers •Franchising Voices •Potential Franchisees
    • 9. Monitor Versus Engage Monitoring & reporting: lurking at a cocktail party, then going home and writing about it in your diary. Engagement: interacting with people at the party!
    • 10. Respond Questions •Reply as soon as possible – one hour? •Who should answer? Marketing, Customer Service, Sales? Local Franchisee? Negative Comments •Brief pause to see if a customer comes to your defense •Respond to all thoughtful criticisms •Respond on same platform •Take conversation offline as soon as possible •Don’t delete unless it violates your posted policy •If you delete, tell fans that you deleted it and why!
    • 11. Cross Pollinate Remember, your Twitter followers may never read ratings and review sites. Consumers who find your blog may not find your Facebook page. Your Facebook fans may never leave Facebook!
    • 12. Measure: Bottom Line Metrics vs. Social Media Activity
    • 13. Next: Integrating Advertising
    • 14. About Engage121, Inc. – Communications Software for Franchises – Founded 1998 – New York – Chicago – London – Sept 2010: Launched Engage121 – Oct 2010: Mashable “Top Five SMMS for Business” – Nov 2011: Mashable Finalist Digital Company of Year – April 2012: Gartner “Cool Vendor” Jack Monson, Vice President jmonson@engage121.com www.jackmonson.com

    ×