Strategic Technology Strategic Technology Planning Planning
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Strategic Technology Strategic Technology Planning Planning

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Strategic Technology Strategic Technology Planning Planning Strategic Technology Strategic Technology Planning Planning Document Transcript

  • Topics Technology strategic planning Purchasing hardware and software Security Networking Your presence on the web Pat Sine Office of Educational Technology Online communications tools College of Human Resources, Education & Public Policy University of Delaware This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. Elements of Strategic Planning Strategic Technology Planning This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. Pointers for Strategic Budgeting Planning TCO – Total Cost of Ownership Keep focus on the goals of the organization Use the plan as an ongoing map – not a task 70 / 30 rule to be completed ◦ 30% -> initial purchase of hardware, software and hardware If you don’t know…get an expert peripherals Question all experts! ◦ 70% ->technical support, repairs, training and upgrades This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 1
  • Planning Resources Tech Soup www.techsoup.org Tech Atlas – Online Tech Plan Development Tool techatlas.org/tools/default.asp This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. Stakeholders Decision makers across the organization Clients to be served Staff and volunteers who will use the technology This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. Bits Kilo 103 Bytes Mega 106 Giga 109 Tera 1012 So… decide on your general software needs Peta 1015 first. This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. 2
  • Basic Hardware Decisions Basic Hardware Decisions • Processor type and speed What kind of machine? • Measured in GHz • Dual, Quad and 8 Core Windows or Macintosh? • Windows (1.8 to 2.4) D kt Desktop, l t laptop, t bl t? tablet? • Intel Core Duo Series • AMD Athlon™ 64 X2 Dual-Core Desktop and laptop? • Mac (1.8 to 2.2) • Intel Core 2 Duo processor This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. Basic Hardware Decisions Basic Hardware Decisions Memory – RAM Hard drive size Measured in MB or GB ◦ Measured in GB Preferably 1- 2 GB ◦ 150 GB and up (some specs say 512, but weigh it against later update costs) ◦ More in a desktop (price limitations) ◦ More to store multimedia This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. Basic Hardware Decisions Basic Hardware Decisions Optical Drives Connectivity ◦ DVD ROM & CD R/W (the old way) ◦ Modem – 56 Kbps (but for how long) ◦ CDRW/DVD Combo (2006) ◦ Network card – 1Gbps ◦ CD writer / DVD ◦ Wireless adapter – 802.11b/g ◦ heading for 802.11n ◦ CD/DVD writer This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 3
  • Other Hardware Decisions Even More Hardware Decisions Things you don’t need to think about, much. What else? Monitors – DVI capable ◦ Backup devices and data transport Mouse and keyboard CD-R, CD-RW, DVD +/-RW Video cards Tape Sound cards Thumb drive (pen, USB, flash, jump) Modems Direct Attached Storage (e.g., Drobo) Ethernet (network) connectivity ◦ Printers, scanners, digital cameras Wireless access in a notebook This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. One More Hardware Decision What about recycled computers? The biggest mistake to avoid… www.techsoup.org/recycle/index.cfm Waiting just one more week for the prices to l f h TCO – Total Cost of Ownership drop and the technology to stabilize. This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 4
  • Software Characteristics Software Categories Compatibility Commercial or purchased Capability Stability Free ◦ Open Source Scalability ◦ Shareware Ease of Use ◦ Freeware Longevity and Support ◦ Public Domain This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. What’s Available For Free What’s Available For Free Online Office Suite OpenOffice Word Processor, Spreadsheet, Google Docs Web Internet Explorer Presentation Browsers Mozilla Firefox E-mail Outlook Express E il E-mail G Gmail or Y h il M il Yahoo Mail clients Mozilla Thunderbird Non-profit E-base Databases Etapestry Look for software at download.com or tucows.com This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. Purchasing Software Using Online Apps Google Apps Donated and Discount Products for Nonprofits ◦ Free for Nonprofits ◦ www.google.com/a ◦ TechSoup Stock ◦ www.techsoup.org/stock This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 5
  • What Else? Databases: Powerful, Somewhat more daunting, but Priceless Virus and Spyware Protection! Capabilities ◦ AVG Antivirus free.grisoft.com ◦ Next step after spreadsheets for organizing data ◦ Windows Defender ◦ Can grow with the organization www.microsoft.com/athome/security/spyware/software/default.mspx ◦ TechSoup: Virus Protection Resource Page ebase and eTapestry p y ◦ Specifically for non-profits to conduct business Firewall ◦ Built-in Windows Firewall ◦ Your wireless or network router This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. Tech Skills Considerations Tech Skills Considerations How will you train all your staff to use Technology Literacy Benchmarks for technology to improve productivity? Nonprofit Organizations (2002) How will you reward those who do excel and encourage those who shy away? www.benton.org/publibrary/stratcom/techlit.pdf www benton org/publibrary/stratcom/techlit pdf ◦ Guidelines for assessing how the organization is managing As your operations become more technology and staff computer-based, what will you do about technophobes? This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 6
  • Categories of Malware Categories of Malware Infectious Concealment ◦ Viruses A program or piece of code that is designed to replicate itself and ◦ Trojan Horses spread from file to file, usually attaching itself to applications. A destructive program that masquerades as a benign Replicates itself via the network or email. application. ◦ Worms A program or algorithm that replicates itself over a computer ◦ RootKits network without user intervention and usually performs malicious modifies operating system actions. ◦ Backdoors Source: Jeff MacArthur, commandNpodcast, October 12, 2007 This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. Categories of Malware Defenses Virus and Malware scanner, along with antivirus/malware software For Profit OS updates ◦ Spyware Only download from trusted sites or the program Send info back to someone who uses it for commercial creator’s site profit or redirects to a profit site ◦B Botnets Think twice about installing software ◦ Key Loggers Use a firewall Use wireless access controls – WEP and WPA ◦ Dialers No unnecessary rights (ie., no extra administrators) Vista UAC Apple’s password protection for software installs This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 7
  • Invasions: the enemy outside User Practices: the enemy inside Hacking and Cracking Insecure passwords Viruses Worms Posted passwords Trojan Horses Poor back up p p practices Hoaxes Internet firewall non-use Phishing and pharming Lack of virus software updates Lack of OS and other software updates This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. Connecting To The Internet Dial-up 56Kbps DSL Generally 1-3 Mbps (distance- dependent, asymmetrical) FiOS 5-30 Mbps (“fiber to the home”) ( fiber home ) Broadband Cable Generally 384 Kbps (upload) - 6 Mbps (asymmetrical, shared) T1 1.5Mbps (symmetrical, dedicated) This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. 8
  • Types Of Local Area Networks Peer-to-Peer ◦ Local ◦ Virtual Client-Server Client Server This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. Peer-to- Peer-to-peer Networking Client- Client-server Networking Router Router Router Source: Techsoup.org, Source: Techsoup.org, www.techsoup.org/articlepage.cfm?ArticleID=210&topicid=3 www.techsoup.org/articlepage.cfm?ArticleID=210&topicid=3 This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. Why A Server? When A Server? Authentication 4 or fewer ► Peer-to-Peer - maybe E-mail 20 or more ► Client/Server Applications File and Print Servers In between ► determine by S Security i ◦ B i Business practice ti Backups ◦ Availability of network support staff Why not on the Internet? This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 9
  • Reaching Further on the Network Internet LAN – Local Area Network ◦ Single site network VPN – Virtual Private Network ◦ Network that uses public wires to allow access to a network (usually a LAN) This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. General information – puts you on the map Disseminate special materials more efficiently “Any time” connections Create a library of materials Involve new people less intrusively This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. Where to Publish Where to Publish Space from your connection provider Criteria for a Web Hosting Service Local server Vendors ◦ FindMyHosting: Web Host Guide www.findmyhosting.com/webhosting-guide.htm Web Hosting ◦ How to Choose a Web Host by Christopher Heng You must have a domain name for your www.thesitewizard.com/archive/findhost.shtml organization FindMyHosting ◦ www.findmyhosting.com/ This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 10
  • Skills Needed for a Great Site Publications – writing & organizing Brochure - static Graphics arts Magazine – regular updates Technical Direct Mail Appeal – ti d t membership or Di t M il A l tied to b hi outreach database Community – closer to a portal Source: The Stages of Site Development, Rick Christ This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. NPO Web Site Samples Blogging Center for Democracy &Technology Web logs www.cdt.org/ Weblogs Blogs Creative Mentoring www.creativementoring.org/index.shtml Nonprofit Blog Exchange nonprofitblogexchange.blogspot.com/ p g g g p / OceanHealth.org oceanhealth.org/ A Nonprofit's Guide to the Blogosphere www.techsoup.org/learningcenter/internet/page5509.cfm?cg=s earchterms&sg=blogging This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 1. To report back from an event or conference 2. To involve staff and take advantage of their knowledge 3. To involve volunteers and document their work 4. To provide resources and information to constituents 5. To provide resources and information from constituents 6. To give constituents a place to voice their opinion 7. To give constituents support 8. To create the media coverage constituents want 9. To give constituents the power and tools to create change 10. To reach potential donors Source:Netsquared.org, http://www.netsquared.org/blog/britt-bravo/ 10-ways-nonprofits-can-use-blogs This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. 11
  • Asynchronous Communication Email Listservs Blogs Wikis This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. E-mail Listservs Netiquette “Chatty” Management and storage Charity Channel Forums charitychannel.com/forums/index.asp Clarity Lists managed through an Address book E-zines or newsletters Do-it-yourself ◦ Yahoo! Groups ◦ Google Groups This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. Synchronous Communication AOL Instant Messenger Chatrooms Instant Messaging Video conferencing Skype This work is licensed under a Creative Commons Attribution- This work is licensed under a Creative Commons Attribution- March 2008 March 2008 NonCommercial-NoDerivs 2.5 License. NonCommercial-NoDerivs 2.5 License. 12
  • Skype This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. Great Sources of Materials for this presentation can Additional Help be found at TechSoup www.udel.edu/sine/nonprof www.techsoup.org p g NetSquared www.netsquared.org This work is licensed under a Creative Commons Attribution- March 2008 NonCommercial-NoDerivs 2.5 License. 13