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Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
Strategic Technology Planning
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Strategic Technology Planning

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  1. Topics Technology As A Management • Technology strategic planning Tool • Purchasing hardware and software • Security Pat Sine Office of Educational Technology • Networking College of Human Resources, Education & Public Policy University of Delaware • Your presence on the web • Online communications tools This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Elements of Strategic Planning Technology Strategic Planning Strategic Technology Planning Source: Techsoup.org This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Pointers for Strategic Planning Tech Plan – Table of Contents • Keep focus on the goals of the I. Introduction and Summary organization II. Agency’s Mission Statement III. Programs and Services • Use the plan as an ongoing map – not IV. Technology Vision Statement a task to be completed V. Current Technology Structure VI. Technology Goals • If you don’t know…get an expert VII. Technology Work Plan VIII. Budget • Question all experts! IX. Monitoring and Evaluation This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  2. Budgeting Planning Resources • TCO – Total Cost of Ownership • Tech Soup • 70 / 30 rule www.techsoup.org/howto/articles/techplan/index.cfm • Tech Atlas – – 30% >>> initial purchase of hardware, Online Tech Plan Development software and peripherals Tool techatlas.org/tools/default.asp – 70% >>> technical support, repairs, training and upgrades This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Stakeholders • Decision makers across the Who are the Stakeholders? organization • Clients to be served • Staff and volunteers who will use the technology This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 The only reason to have a Purchasing Hardware computer is to run software. So… decide on your general software needs first. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  3. How do we measure? But…we’ll start with • Bits • Kilo 103 hardware anyway! • Bytes • Mega 106 • Giga 109 • Tera 1012 • Peta 1015 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Basic Hardware Decisions Basic Hardware Decisions What kind of machine? • Processor type and speed • Windows or Macintosh? –Measured in GHz • Desktop, laptop, tablet? • Desktop and laptop? –Windows (min 1.5) • Intel Core Duo Series • AMD Athlon™ 64 X2 Dual-Core –Mac (1.8 to 2.2) • Intel Core 2 Duo processor This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Basic Hardware Decisions Basic Hardware Decisions • Hard drive size • Memory – RAM –Measured in GB –Measured in MB or GB –60 – 80 GB –Preferably 1GB –More in a desktop • (some say it will run at 512, but –More to store multimedia not worth later update costs) This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  4. Basic Hardware Decisions Basic Hardware Decisions • Optical Drives • Connectivity – DVD ROM & CD R/W (the old way) – Modem – 56 Kbps – CDRW/DVD Combo (2006) – Network card – 10/100/1000 Mbps – DVD+/-RW (2007+) – Wireless adapter – 802.11b or 802.11g (most do both) – heading for 802.11n This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Other Hardware Decisions Even More Hardware Decisions Things you don’t need to think about, much. • What else? • Monitors – DVI capable – Backup devices and data transport • Mouse and keyboard • CD-R • Video cards • CD-RW • Sound cards • DVD +/-RW • Tape • Modems • Thumb drive (pen, USB, flash, jump) • Ethernet (network) connectivity • Wireless access in a notebook – Printers, scanners, digital cameras This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 One More Hardware Decision • What about recycled computers? The biggest mistake to avoid… • www.techsoup.org/recycle/index.cfm Waiting just one more week for the • TCO – Total Cost of Ownership prices to drop and the technology to stabilize. This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  5. Hardware Decisions Choosing Software This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Software Characteristics Software Categories • Compatibility • Commercial or purchased • Capability • Free • Stability – Open Source • Scalability – Shareware – Freeware • Ease of Use – Public Domain • Longevity and Support This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 What’s Available For Free What’s Available For Free Online Office Suite OpenOffice Word Processor Google Docs & Web Internet Explorer Spreadsheet Spreadsheets Browsers Mozilla Firefox E-mail Outlook Express E-mail Gmail or Yahoo Mail clients Mozilla Thunderbird Non-profit E-base Presentation Empressr Databases Etapestry Software Look for software at download.com or tucows.com This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  6. Purchasing Software What Else? • Virus and Spyware Protection! Donated and Discount Products – AVG Antivirus www.grisoft.com for Nonprofits – Windows Defender – TechSoup Stock www.microsoft.com/athome/security/spyware/software/default.mspx – TechSoup: Virus Protection Resource Page – www.techsoup.org/stock • Firewall – ZoneAlarm www.zonealarm.com/ – Built-in Windows Firewall – Your wireless or network router This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Databases: Powerful, Somewhat more daunting, but Priceless • Capabilities Software Decisions – Next step after spreadsheets for organizing data – Can grow with the organization • ebase and eTapestry – Specifically for non-profits to conduct business This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Tech Skills Considerations Tech Skills • How will you train all your staff to use technology to improve productivity? • How will you reward those who do excel and encourage those who shy away? • As your operations become more computer-based, what will you do about technophobes? This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  7. Tech Skills Considerations • Technology Literacy Benchmarks for Tech Skills Nonprofit Organizations (2001) www.benton.org/publibrary/stratcom/techlit.pdf This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Invasions: the enemy outside • Hacking and Cracking Security • Viruses – A program or piece of code that is designed to replicate itself and spread from file to file, usually attaching itself to applications. Replicates itself via the network or email. • Worms – A program or algorithm that replicates itself over a computer network without user intervention and usually performs malicious actions. • Trojan Horses – A destructive program that masquerades as a benign application. • Hoaxes • Phishing and pharming This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 User Practices: the enemy inside • Insecure passwords Security • Posted passwords • Poor back up practices • Internet firewall non-use • Lack of virus software updates • Lack of OS and other software updates This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  8. Connecting To The Internet Dial-up 56Kbps Connecting to the Internet DSL Generally 1-3 Mbps (distance- dependent, asymmetrical) -- Soon to be upgraded to FiOS at 5-30 Mbps (fiber to the home Broadband Cable Generally 384 Kbps (upload) - 6 Mbps (asymmetrical, shared) T1 1.5Mbps (symmetrical, dedicated) This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Local Area Networking Connecting to the Internet This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Types Of Local Area Networks Peer-to-peer Networking • Peer-to-Peer – Local – Virtual Router • Client-Server Source: Techsoup.org, www.techsoup.org/articlepage.cfm?ArticleID=210&topicid=3 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  9. Client-server Networking Why A Server? Router • Authentication • E-mail • Applications • File and Print Servers • Security • Backups Source: Techsoup.org, www.techsoup,org/articlepage.cfm?ArticleID=210&topicid=3 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 When A Server? Reaching Further on the Network • Internet • 4 or fewer ► Peer-to-Peer • Intranet • 20 or more ► Client/Server – Web-based services protected by password access • LAN – Local Area Network – Single site network • In between ► determine by – Business practice • WAN – Wide Area Network – LANs connected over a wide distance – Availability of network support staff • VPN – Virtual Private Network – Network that uses public wires to allow access to a network (usually a LAN) This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Local Area Networking Why the Web? This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  10. Why The Web? Where to Publish • General information – puts you on the • Space from your connection provider map • Local server • Disseminate special materials more • Vendors efficiently • Web Hosting • “Any time” connections • Create a library of materials • Registering a domain name • Involve new people less intrusively This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Where to Publish Skills Needed for a Great Site • Criteria for a Web Hosting Service • Publications – writing & organizing – FindMyHosting: Web Host Guide www.findmyhosting.com/webhosting-guide.htm • Graphics arts – How to Choose a Web Host by Christopher Heng www.thesitewizard.com/archive/findhost.shtml • Technical • FindMyHosting – www.findmyhosting.com/ This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Stages of Site Development NPO Web Site Samples • Brochure - static • Center for Democracy & Technology www.cdt.org/ • Magazine – regular updates • Creative Mentoring • Direct Mail Appeal – tied to www.creativementoring.org/index.shtml membership or outreach database • OceanHealth.org oceanhealth.org/ • Community – closer to a portal Source: The Stages of Site Development, Rick Christ This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  11. Blogging Why Blog? • Web logs 1. To report back from an event or conference Weblogs 2. To involve staff and take advantage of their knowledge Blogs 3. To involve volunteers and document their work 4. To provide resources and information to constituents 5. To provide resources and information from constituents • Nonprofit Blog Exchange 6. To give constituents a place to voice their opinion nonprofitblogexchange.blogspot.com/ 7. To give constituents support 8. To create the media coverage constituents want • A Nonprofit's Guide to the 9. To give constituents the power and tools to create change Blogosphere 10. To reach potential donors www.techsoup.org/learningcenter/internet/page5509.cfm?cg=s earchterms&sg=blogging Source: Netsquared.org, http://www.netsquared.org/blog/britt-bravo/ 10-ways-nonprofits-can-use-blogs This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Web Site Decisions Using Online Communications Tools This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Asynchronous Communication E-mail • Email • Netiquette • Listservs • Management and storage • Blogs • Clarity • Wikis • Lists managed through an Address book This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  12. Listservs Synchronous Communication • “Chatty” • Chatrooms Charity Channel Forums charitychannel.com/forums/index.asp • Instant Messaging • E-zines or newsletters • Video conferencing • Skype • Do-it-yourself –Yahoo! Groups groups.yahoo.com/ This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 AOL Instant Messenger NetMeeting (now replaced) This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 Skype Online Communication Decisions This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007
  13. Great Sources of Materials for this presentation can Additional Help be found at TechSoup www.techsoup.org www.udel.edu/sine/nonprof NetSquared www.netsquared.org Compumentor www.compumentor.org/ This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007 This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. March, 2007

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