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  • 1. Strategic Management Formulation, Implementation, and Control
  • 2. Preface This tenth edition of Strategic Management: Formulation, Implementation, and Control is a compre- hensive revision designed to accommodate the needs of strategy students worldwide in our fast chang- ing twenty-first century. These are exciting times, and they are reflected on the many new developments in this book and the accompanying Mc-Graw-Hill supplements. This preface describes what we have done to make the tenth edition uniquely effective in preparing students for strategic decisions in to- morrow’s fast-paced global business arena. They include: • A NEW chapter dedicated to corporate social responsibility and business ethics • A NEW chapter dedicated to structuring effective 21st century organizations • NEW, extensive coverage of globalization as a central theme integrated and illustrated throughout this book and in a separate, updated chapter of the global business environment • A major NEW section on leadership including numerous examples and illustrations that help pro- vide practical guidelines young, emerging leaders can use • Major NEW coverage of innovation, and entrepreneurship • NEW “Top Strategist” boxes highlighting the Top Strategist Exhibit world’s best new leaders as strategists Gary Forsee, Chairman and CEO of Sprint Corporation 2.9 • Over 60 NEW BusinessWeek Strategy In Action Give Gary D. Forsee Forsee’s telecom giant will have the heft to battle credit for his vision. After Cingular Wireless LLC and Verizon Wireless and the boxes taking students from the bleachers of the taking the reins at Sprint means to forge the broadband future. Sprint was al- Corp. in March 2003, he ready partly there, thanks to Forsee. He struck deals Boston Red Sox to the Silicon Valley of Banga- recognized that for his to let Virgin Mobile Telecoms Ltd., AT&T, and others company to excel in the lease Sprint’s wireless network so they could market lore, India sluggish telecom sector, services that would compete with Sprint’s own offer- it would have to jettison ings. Radical? Maybe, but it got Sprint 3 million new its image as a long- users. And he teamed with cable operators to deliver distance provider. So residential phone service, giving Sprint access to 95% Forsee combined Sprint’s Strategy in Action of U.S. households that have phones. That’s Forsee— Exhibit 2.4 wireless and wireline always willing to break with convention to win. businesses to create a Growth Philosophy at AIM Private Asset Management Inc. company that could pro- KEY ACCOMPLISHMENTS Gary Forsee, Chairman vide everything from cel- • Combined Sprint’s wireless tracking stock with AIM’s growth philosophy focuses on earnings—a tangi- • Strive to find the best earnings growth. and CEO of Sprint Corpo- lular to local phone that of the parent company, paying the of a company’s growth. Because stock prices ble measure way for • Maintain a strong sell discipline. ration. Courtesy of Sprint service. Then, buoyed by Corp. Sprint’s merger with Nextel. can gyrate widely on rumors, we use earnings to weed a stock that had soared out “high-flying” speculative stocks. • Unconventional partnerships with cable operators Why growth philosophy? 50% from a year earlier, Forsee agreed to a $35 billion merger with Nextel Com- and rival telcos added millions of consumers to In selecting investments, we look for: • Investment decisions are based on facts, not guesses munications Inc. in December. He’ll serve as CEO of the Sprint’s network. • Quality earnings growth—because we believe earn- or big-picture economic forecasts. combined Sprint Nextel. Source: BusinessWeek January 10, 2005, p. 60.drive stock prices. ings • Earnings—not emotions—dictate when we should • Positive earnings momentum—stocks with greater buy and sell. positive momentum will rise above the crowd. • AIM’s investment managers have followed the same earnings-driven philosophy for decades. Our growth philosophy adheres to four basic rules: • This approach has proven itself in domestic and for- eign markets. • Remain fully invested. • Focus on individual companies rather than industries, Source: AIM Private Asset Management Inc., http://sma. sectors or countries. aiminvestments.com/ • NEW coverage of the pros and cons of outsourcing and the reality of what is now a truly global economy • 15 NEW BusinessWeek end of chapter cases providing practical, interesting, contemporary appli- cations of chapter topics • 25 NEW BusinessWeek cases that represent the best of BusinessWeek from around the world and developed by BusinessWeek’s top correspondents • 25 updated traditional strategy cases covering contemporary business situations from around the world • NEW coverage and illustration of franchising as a major global economic trend • NEW cases and illustration modules about companies founded and run by women and minorities • NEW chapter material, cases and illustrations examining the accelerating pace of global and tech- nological change and its impact on companies, markets and whole industries • NEW cases on exciting innovators like the University of Phoenix in education, Apple’s iPod/iTunes in music, Skype in telephony, and XM in satellite radio. • NEW coverage of specific companies that have responded to the need for improved business ethics in a manner that provides solid illustration and practical guidance to future business leaders using this book today. ix
  • 3. x Preface • NEW cases and illustrations of renewal, growth, and enhanced profitability among companies in es- tablished, mature industries including airlines, pet care, automotive, food, retail and consumer products. • Comprehensive supplemental material and industry leading e-book support. • Comprehensive website for both the student and the instructor. • A proven model-based treatment of strategic management that allows for self-directed study, easy- to-understand presentation—in a package that represents the most cost effective book on the mar- ket today. Professors and students receive all the advantages of the most expensive books for the lowest price of any major text. • A proven author team that have been recognized with more than 20 research awards from various professional organizations including five “Best Paper” awards from the prestigious Academy of Management. The tenth edition of Strategic Management is divided into 13 chapters. They provide a thorough, state-of-the-art treatment of the critical business skills needed to plan and manage strategic activities. While the text continues a solid academic connection, students will find the text material to be prac- tical, skills oriented, and relevant to their jobs and entrepreneurial aspirations. We were thrilled to have access to the world’s best business publication, BusinessWeek, to create examples, illustration modules, and various cases. The result is an extensively enhanced text and cases benefiting from hundreds of contemporary examples and illustrations provided by BusinessWeek writers worldwide. You will see BusinessWeek’s impact on our discussion case feature, our Strategy in Action modules, our cases, and our website. Of course, we are also pleased with several hundred examples blended into the text material, which came from recent issues of BusinessWeek or www.businessweek.com. AN OVERVIEW OF OUR TEXT MATERIAL The tenth edition uses a model of the strategic management process as the basis for the organiza- tion of the text material. Previous adopters have identified this model as a key distinctive compe- tence for our text because it offers a logical flow, distinct elements, and an easy-to-understand guide to strategic management. The model has been modestly refined to reflect strategic analysis at dif- ferent organizational levels as well as the importance of innovation in the strategic management process. The model and parallel chapter organization provides a student-friendly approach to the study of strategic management. The first chapter provides an overview of the strategic management process and explains what stu- dents will find as they use this book. The remaining 12 chapters cover each part of the strategic man- agement process and techniques that aid strategic analysis, decision making, implementation, control and renewal. The literature and research in the strategic management area have developed at a rapid pace in recent years in both the academic and business press. The tenth edition includes several up- grades designed to incorporate major developments from both these sources. While we include cut- ting-edge concepts, we emphasize straightforward, logical, and simple presentation so that students can grasp these new ideas without additional reading. The following are a few of the revisions that de- serve particular note: A New Chapter on Corporate Social Responsibility and Business Ethics Because of the public’s heightened sensitivity to the behavior of strategic managers, we developed a new chapter for the tenth edition that focuses on Corporate Social Responsibility and Business Ethics. Always important in our text, we are pleased to bring these important issues into the foreground of in- formed classroom instruction. A key feature of the new Chapter 3 is its emphasis on “naming names.” We identify dozens of corporations that are taking steps to assure that their stakeholders are properly represented in their communities and the world. Our goal is to help students to understand how Cor- porate Social Responsibility and Business Ethics can be managed properly.
  • 4. Preface xi A New Chapter on Structuring Effective Organizations The accelerating rate of change often driven by the sudden emergence of opportunities in global mar- ket niches demanding quick decisions and immediate action places unprecedented demands on an or- ganization’s use of people and resources. Forward thinking entrepreneurs and business leaders have responded to this new reality by crafting organizational structures that are fluid, open, virtual networks of people, expertise, and knowledge. Doing so is absolutely essential in implementing twenty-first century strategies. Chapter 11, Organizational Structure, has been created to help students understand how to structure effective organizations in these types of market settings. We identify numerous or- ganizations that illustrate effective structures, and explore ways to incorporate key advantages asso- ciated with traditional organizing principles into organizational structures that are at the same time ambidextrous, fluid, boundaryless and comprehensively responsive. Sarbanes-Oxley in 2006 and Beyond Responding to highly publicized corporate and executive misconduct in recent years, the Sarbanes- Oxley Act was passed by the U.S. Congress requiring certifications for financial statements, new cor- porate regulations, disclosure requirements, and penalties for failure to comply. Chapter 3 provides in-depth coverage of the act, including discussions of the provisions restricting the corporate control of executives, accounting firms, auditing committees, and attorneys. Particular attention is given to its impact on the governance structure of American corporations, including the heightened role of cor- porate internal auditors who now routinely deal directly with top corporate officials, after its initial years in existence. The Value Disciplines A new approach to generic strategy centers on delivering superior customer value through one of three value disciplines: operational excellence, customer intimacy, or product leadership. Companies that specialize in one of these disciplines, while simultaneously meeting industry standards in the other two, gain a sustainable lead in their markets. Chapter 7, Long-Term Objectives and Strategies, pro- vides details on these approaches with several examples of successful company experiences. Agency Theory Of the recent approaches to corporate governance and strategic management, probably none has had a greater impact on managerial thinking than agency theory. While the breadth and measure- ment of its usefulness continue to be hotly debated, students of strategic management need to un- derstand the role of agency in our free enterprise, capitalistic system. This edition presents agency theory in a coherent and practical manner. We believe that it arms students with a cutting-edge ap- proach to increasing their understanding of the priorities of executive decision making and strate- gic control. Resource-Based View of the Firm One of the most significant conceptual frameworks to systematize and “measure” a firm’s strategic capabilities is the resource-based view (RBV) of the firm. The RBV has received major academic and business press attention during the last decade, helping to shape its value as a conceptual tool by adding rigor during the internal analysis and strategic analysis phases of the strategic management process. This edition provides a revised treatment of this concept in Chapter 6, Internal Analysis. We present the RBV in a logical and practical manner as a central underpinning of sound strategic analy- sis. Students will find several useful examples and a straightforward treatment of different types of “assets” and organizational capabilities culminating in the ability to determine when these resources create competitive advantage. They will see different ways to answer the question “what makes a re- source valuable?” and be able to determine when that resource creates a competitive advantage in a systematic, disciplined, creative manner.
  • 5. xii Preface The Outsourcing Debate “Outsourcing” of jobs and functions has become a global business necessity in the majority of com- panies in the U.S., Europe and indeed throughout the world today. It has moved from simply seeking low cost manufacturing options to having product development, product design, and indeed core innovation sought by some of the world’s best known companies actually done outside that company by an “outsourced” provider. Chapter 11, Organizational Structure, along with an excellent special BusinessWeek case, provide extensive examination of the pro’s and con’s of outsourcing along with a practical look at whether or not the furor over outsourcing is consistent with the reality of an inter- connected global economy. Leadership Developments of the last few years that highlight corporate and executive misconduct along with the unprecedented challenge faced by companies seeking to survive and prosper in a dynamic, constantly changing global business environment highlight the critical need for solid leadership more than ever before. Chapter 12, Leadership and Culture, provides a completely new examination of leadership, the critical things that good leaders do, and a look at ways young operating managers can develop spe- cific skills that will help them become outstanding future leaders in what will be an incredibly dy- namic global economy. Innovation and Entrepreneurship In a global economy that allows everyone everywhere instant information and instant connectivity, change often occurs at lightening speed. So leaders are increasingly looking for their firms to embrace innovation and entrepreneurship as essential foundations from which to respond and find opportunity in overwhelming uncertainty. Indeed this rapid change and steady uncertainty is the ideal setting within which start-up entrepreneurs and disruptive technologies typically thrive. Chapter 13, Con- trol, Innovation, and Entrepreneurship, examines innovation, different types of innovation, and the best ways to bring more innovative activity into a firm. It examines the entrepreneurship process as another way to build innovative responsiveness and opportunity recognition into a firm, both in new venture settings and in large business organizations. Executive Compensation While our text has led the field in providing a practice-oriented approach to strategic management, we have redoubled our efforts to treat topics with an emphasis on application. Our revised section on executive compensation in Chapter 10, Implementation, is a clear example. You will find an extended discussion of executive bonus options that provides a comparison of the relative merits of the five most popular approaches, to include the current debate on the use, or overuse, of stock options and the need to accurately account for their true cost. Bankruptcy Many revisions in this book are driven by changes in business trends. Nowhere is that more evident than in our discussion of company bankruptcy. In the 1980s bankruptcy was treated as a last option that precluded any future for the firm. In the first decade of the 2000s the view has dramatically changed. Bankruptcy has been elevated to the status of a strategic option, and executives need to be well versed in its potentials and limitations, as you will see in Chapter 7, Long-Term Objectives and Strategies. Strategic Control Rapid change necessitates control that is at once loose and flexible yet also tight and focused. Chap- ter 13 examines four ways strategists create “steering” controls over a firm’s overall direction to keep its long term objectives in focus. Conversely, operating activities and periodic review seek to dissect performance so as to ensure efficient and effective use of company resources. Chapter 13 provides new treatment of approaches to do this including the latest on the Balanced Scorecard approach, Six Sigma, CCC21, continuous improvement and the evaluation of deviations in short term performance.
  • 6. Preface xiii OUR STRATEGIC ALLIANCE WITH BUSINESSWEEK We have long felt BusinessWeek to be the unquestionable leader among business periodicals for its coverage of strategic issues in businesses, industries, and economies worldwide, and we are proud to include articles and cases which illustrate relevant and compelling examples which resonate with stu- dents and instructors alike. Personal surveys of collegiate faculty teaching strategic management confirmed our intuition: While there are many outstanding business magazines and new publications, none match the consis- tent quality found in BusinessWeek for the coverage of corporate strategies, case stories, and topics of interest to students and professors of strategic management. From our point of view, this is a unique four-way win-win; teachers, students, authors, and BusinessWeek all stand to gain in many ways. The most direct way you can see the impact of the BusinessWeek alliance is in three book features: dis- cussion cases, Strategy in Action modules, and 25 short cases. Strategy in Action Modules Another pedagogical feature, Strategy in Action modules, has become standard in most strategy books. We have drawn on the work of BusinessWeek field correspondents worldwide to fill over 60 new BusinessWeek Strategy in Action modules with short, hard-hitting current illustrations of key chapter topics. We are energized by the excitement, interest, and practical illustration value our stu- dents tell us they provide. Short Cases As professors of strategic management, we continually look for content or pedagogical developments and enhancements that make the strategy course more valuable. We have been concerned for some time about the length of cases typically available for classroom use. On the one hand, length often ac- commodates a breadth of information that in turn assures a class discussion that covers “all the bases.” It even honors the professorial instruction we both experienced as students that “it is your job to ex- tract the relevant information” from the lengthy case. The answer, we have long felt, is to have a blend of cases in terms of length. Some long cases are needed so that the professor can cover many issues within a company and allow for a truly comprehensive strategic analysis. Some shorter cases also play a role by facilitating a focus on one incident, or allow for a discussion of only 20 to 30 minutes so that the case topic can be used in concert with other materials, or provide a springboard for discussion of “real time” situations, perhaps supplemented by website and Internet-derived information. These short cases generate useful class discussions while allowing coverage of other material during the case portion of the course or as a supplement and source of variety during the text portion of the course. We think you will find it useful. We have included 25 such cases in the tenth edition while continu- ing to include 25 longer cases. CASES IN THE TENTH EDITION We are pleased to offer 50 excellent cases in this edition. As noted above, these include 25 compre- hensive cases and industry notes that adopters expect in a strategic management textbook. The re- maining 25 cases are short cases built on solidly developed BusinessWeek articles from the most recent editions of that magazine. Both sets of cases present companies, industries, and situations that are easily recognized, current, and interesting. We have a good mixture of small and large firms, start- ups and industry leaders, global and domestically focused companies, and service, retail, manufac- turing, technology, and diversified activities. We explore US-based companies, European-based companies, Asian-based companies and emerging Middle Eastern economies. Students will feel comfortable with our cases about JetBlue, Apple, NASCAR, American Express, UPS, United Technologies, Symantec, Pfizer, Sony, Lehman Brothers, KFC, Petsmart, Best Buy, An- heuser Busch, Nokia, Wal-Mart, Target, JCPenney, Procter & Gamble, Southwest Airlines, the NBA, Coca-Cola, and GM. They will also have the opportunity to learn about global aspects of strategic management by studying Coca-Cola’s entry into Brazil, KFC in Latin America, China’s Harbin Brew- ery, DaimlerChrysler, Europe’s IKEA, KaZaA and Skype, and the University of Phoenix and the NBA both going global.
  • 7. xiv Preface We have also included smaller firms that rely on their entrepreneurial strength, including High Tech Burrito, Camp BowWow, and Making It Big. Entrepreneurs with substantial companies at crossroads include Black Entertainment Television, XM Satellite Radio, NASCAR’s Bang! Racing, and Juicy Couture. Women are the most rapidly growing segments of the global entrepreneurial revolution— twice as many women start businesses every year compared to men. Several cases in this book exam- ine women-led start-ups to bring students closer to this exciting reality as well as women CEOs in companies that have reached “the big time.” Students get to examine numerous industry situations through this 50-set case selection including the personal computer, telecom, retailing, automobile, music, airline, beer, consumer products, sports, furniture, education, pet care and global products and services industries. There are also several op- portunities to incorporate the Internet’s evolution and the strategic implications within several indus- tries and implications facing specific companies to include the dramatic developments Skype has brought to long distance telephony; the exploding video gaming industry; Apple iTunes/iPod’s cre- ation of a new global industry built around downloading music; University of Phoenix’s globalization of online education; and not-for-profit Bookshare.org’s focus on the sight impaired applying Napster’s technology to get digital books easily and cost effectively to these groups. Finally, several of our cases allow students to explore fundamental trends shaping the business en- vironment in which students using these books will soon if not already operate. These include global aging populations, innovation outsourcing, tort reform in the U.S., the unprecedented acceleration in global real estate values, hydrogen cars, and the emerging middle-eastern economy. OUR WEBSITE A substantial website has been designed to aid your use of this book. It includes areas accessible only to instructors and areas specifically designed to assist students. The instructor section includes sup- plement files, which include detailed teaching notes, PowerPoint slides, and case teaching notes for all 50 case studies, which keep your work area less cluttered and let you quickly obtain information. Students are provided company and related business periodical (and other) website linkages to aid and expedite their case research and preparation efforts. Practice quizzes are provided to help stu- dents prepare for tests on the text material and attempt to lower their anxiety in that regard. We ex- pect students will find the website useful and interesting. Please visit us at www.mhhe. com/pearce10e. SUPPLEMENTS Components of our teaching package include a revised, comprehensive instructor’s manual, test bank, PowerPoint presentation, a large collection of videos designed to complement many of the cases in the book, and a computerized test bank. These are all available to qualified adopters of the text. Pro- fessors can also use a simulation game as a possible package with this text: the Business Strategy Game (Thompson/Stappenbeck). The Business Strategy Game provides an exercise to help students understand how the functional pieces of a business fit together. Students will work with the numbers, explore options, and try to unite production, marketing, finance, and human resource decisions into a coherent strategy.
  • 8. Acknowledgments We have benefited from the help of many people in the evolution of this project over nine editions. Students, adopters, colleagues, reviewers, and business contacts have provided hundreds of insightful comments, suggestions, and contributions that have progressively enhanced this book and its supplements. We are indebted to the researchers and practicing managers who have accelerated the development of the literature on strategic management. We are particularly indebted to the talented case researchers who have produced the cases used in this book, as well as to case researchers dedicated to the revitalization of case research as an important academic endeavor. First-class case research is a major avenue through which top strategic management scholars should be recognized. Several reviewers provided feedback to us for the tenth edition. We are grateful for their honest and compelling suggestions, which facilitated the revisions to this edition: Henry Beam Phyllis Holland Western Michigan University Valdosta State University Thomas Boyle Janice Jackson Seton Hill University Western New England College Sam D. Cappel Patrick Langan Southeastern Louisiana University Wartburg College David R. Conley Jennifer Mailey Louisiana State University at Alexandria SUNY Empire State College Lon Doty Michael W. Pitts University of Phoenix/San Jose State Virginia Commonwealth University University KC Oshaughnessy Raed Elaydi Western Michigan University University of North Carolina–Chapel Hill Greg Schultz Mark Fox Carroll College IUSB Cleon Wiggins David Gilliss Park University San Jose State University Diana Wong William B. Hartley Eastern Michigan University SUNY Fredonia The development of this book through ten editions has benefited from the generous com- mitments of time, energy, and ideas from the following colleagues. The valuable ideas, rec- ommendations, and support from these outstanding scholars, teachers, and practitioners have added quality to this book: Mary Ackenhusen, INSEAD; A. J. Almaney, DePaul University; James Almeida, Fair- leigh Dickinson University; B. Alpert, San Francisco State University; Alan Amason, Uni- versity of Georgia; Sonny Aries, University of Toledo; Katherine A. Auer, The Pennsylvania State University; Amy Vernberg Beekman, University of Tampa; Patricia Bi- lafer, Bentley College; Robert Earl Bolick, Metropolitan State University; Bill Boulton, Auburn University; Charles Boyd, Southwest Missouri State University; Jeff Bracker, Uni- versity of Louisville; Dorothy Brawley, Kennesaw State College; James W. Bronson, Wash- ington State University; Eric Brown, George Mason University; Robert F. Bruner, INSEAD; William Burr, University of Oregon; Gene E. Burton, California State Univer- sity–Fresno; Edgar T. Busch, Western Kentucky University; Charles M. Byles, Virginia xv
  • 9. xvi Acknowledgments Commonwealth University; Jim Callahan, University of LaVerne; James W. Camerius, Northern Michigan University; Richard Castaldi, San Francisco State University; Gary J. Castogiovanni, Louisiana State University; Jafor Chowdbury, University of Scranton; James J. Chrisman, University of Calgary; Neil Churchill, INSEAD; J. Carl Clamp, Uni- versity of South Carolina; Earl D. Cooper, Florida Institute of Technology; Louis Corag- gio, Troy State University; Jeff Covin, Indiana University; John P. Cragin, Oklahoma Baptist University; Larry Cummings, Northwestern University; Peter Davis, University of Memphis; William Davis, Auburn University; Julio DeCastro, University of Colorado; Kim DeDee, University of Wisconsin; Philippe Demigne, INSEAD; D. Keith Denton, Southwest Missouri State University; F. Derakhshan, California State University–San Bernardino; Brook Dobni, University of Saskatchewan; Mark Dollinger, Indiana Univer- sity; Jean–Christopher Donck, INSEAD; Max E. Douglas, Indiana State University; Yves Doz, INSEAD; Julie Driscoll, Bentley College; Derrick Dsouza, University of North Texas; Thomas J. Dudley, Pepperdine University; John Dunkelberg, Wake Forest University; Soumitra Dutta, INSEAD; Harold Dyck, California State University; Norbert Esser, Cen- tral Wesleyan College; Forest D. Etheredge, Aurora University; Liam Fahey, Babson Col- lege; Mary Fandel, Bentley College; Mark Fiegener, University of Washington–Tacoma; Calvin D. Fowler, Embry-Riddle Aeronautical University; Debbie Francis, Jacksonville State University; Elizabeth Freeman, Southern Methodist University; Mahmound A. Ga- balla, Mansfield University; Donna M. Gallo, Boston College; Diane Garsombke, Brenau University; Betsy Gatewood, Wake Forest University; Bertrand George, INSEAD; Michael Geringer, Southern Methodist University; Manton C. Gibbs, Indiana University of Penn- sylvania; Nicholas A. Glaskowsky, Jr., University of Miami; Tom Goho, Wake Forest Uni- versity; Jon Goodman, University of Southern California; Pradeep Gopalakrishna, Hofstra University; R. H. Gordon, Hofstra University; Barbara Gottfried, Bentley College; Peter Goulet, University of Northern Iowa; Walter E. Greene, University of Texas–Pan Ameri- can; Sue Greenfeld, California State University–San Bernardino; David W. Grigsby, Clemson University; Daniel E. Hallock, St. Edward’s University; Don Hambrick, Pennsyl- vania State University; Barry Hand, Indiana State University; Jean M. Hanebury, Texas A&M University; Karen Hare, Bentley College; Earl Harper, Grand Valley State Univer- sity; Samuel Hazen, Tarleton State University; W. Harvey Hegarty, Indiana University; Ed- ward A. Hegner, California State University–Sacramento; Marilyn M. Helms, Dalton State College; Lanny Herron, University of Baltimore; D. Higginbothan, University of Missouri; Roger Higgs, Western Carolina University; William H. Hinkle, Johns Hopkins University; Charles T. Hofer, University of Georgia; Alan N. Hoffman, Bentley College; Richard Hoffman, Salisbury University; Eileen Hogan, Kutztown University; Phyllis G. Holland, Valdosta State University; Gary L. Holman, St. Martin’s College; Don Hopkins, Temple University; Cecil Horst, Keller Graduate School of Management; Mel Horwitch, Theseus; Henry F. House, Auburn University–Montgomery; William C. House, University of Arkansas–Fayetteville; Frank Hoy, University of Texas–El Paso; Warren Huckabay, Sammamish, WA; Eugene H. Hunt, Virginia Commonwealth University; Tammy G. Hunt, University of North Carolina–Wilmington; John W. Huonker, University of Arizona; Stephen R. Jenner, California State University; Shailendra Jha, Wilfrid Laurier Univer- sity–Ontario; C. Boyd Johnson, California State University–Fresno; Troy Jones, Univer- sity of Central Florida; Jon Kalinowski, Mankato State University; Al Kayloe, Lake Erie College; Michael J. Keefe, Southwest Texas State University; Kay Keels, Brenau Univer- sity; James A. Kidney, Southern Connecticut State University; John D. King, Embry-Rid- dle Aeronautical University; Raymond M. Kinnunen, Northeastern University; John B. Knauff, University of St. Thomas; Rose Knotts, University of North Texas; Dan Kopp, Southwest Missouri State University; Michael Koshuta, Valparaiso University; Jeffrey A.
  • 10. Acknowledgments xvii Krug, The University of Illinois; Myroslaw Kyj, Widener University of Pennsylvania; Dick LaBarre, Ferris State University; Joseph Lampel, City University–London; Ryan Lan- caster, The University of Phoenix; Sharon Ungar Lane, Bentley College; Roland Larose, Bentley College; Anne T. Lawrence, San Jose State University; Joseph Leonard, Miami University–Ohio; Robert Letovsky, Saint Michael’s College; Michael Levy, INSEAD; Ben- jamin Litt, Lehigh University; Frank S. Lockwood, Western Carolina University; John Lo- gan, University of South Carolina; Sandra Logan, Newberry College; Jean M. Lundin, Lake Superior State University; Rodney H. Mabry, Clemson University; Donald C. Malm, University of Missouri–St. Louis; Charles C. Manz, University of Massachusetts; John Maurer, Wayne State University; Denise Mazur, Aquinas College; Edward McClelland, Roanoke College; Bob McDonald, Central Wesleyan College; Patricia P. McDougall, Indi- ana University; S. Mehta, San Jose State University; Ralph Melaragno, Pepperdine Uni- versity; Richard Merner, University of Delaware; Linda Merrill, Bentley College; Timothy Mescon, Kennesaw State College; Philip C. Micka, Park College; Bill J. Middlebrook, Southwest Texas State University; Robert Mockler, St. John’s University; James F. Molly, Jr., Northeastern University; Cynthia Montgomery, Harvard University; W. Kent Moore, Valdosta State University; Jaideep Motwani, Grand Valley State University; Karen Mullen, Bentley College; Gary W. Muller, Hofstra University; Terry Muson, Northern Montana College; Daniel Muzyka, INSEAD; Stephanie Newell, Eastern Michigan University; Michael E. Nix, Trinity College of Vermont; Kenneth Olm, University of Texas–Austin; Benjamin M. Oviatt, Georgia State University; Joseph Paolillo, University of Mississippi; Gerald Parker, St. Louis University; Paul J. Patinka, University of Colorado; James W. Pearce, Western Carolina University; Michael W. Pitts, Virginia Commonwealth Univer- sity; Douglas Polley, St. Cloud State University; Carlos de Pommes, Theseus; Valerie J. Porciello, Bentley College; Mark S. Poulous, St. Edward’s University; John B. Pratt, Saint Joseph’s College; Oliver Ray Price, West Coast University; John Primus, Golden Gate Uni- versity; Norris Rath, Shepard College; Paula Rechner, California State University–Fresno; Richard Reed, Washington State University; J. Bruce Regan, University of St. Thomas; H. Lee Remmers, INSEAD; F. A. Ricci, Georgetown University; Keith Robbins, Winthrop University; Gary Roberts, Kennesaw State College; Lloyd E. Roberts, Mississippi College; John K. Ross III, Southwest Texas State University; George C. Rubenson, Salisbury State University; Alison Rude, Bentley College; Les Rue, Georgia State University; Carol Rugg, Bentley College; J. A. Ruslyk, Memphis State University; Ronald J. Salazar, Human Skills Management, LLC; Bill Sandberg, University of South Carolina; Uri Savoray, INSEAD; Jack Scarborough, Barry University; Paul J. Schlachter, Florida International University; David Schweiger, University of South Carolina; John Seeger, Bentley College; Martin Shapiro, Iona College; Arthur Sharplin, McNeese State University; Frank M. Shipper, Sal- isbury State University; Rodney C. Shrader, University of Illinois; Lois Shufeldt, South- west Missouri State University; Bonnie Silvieria, Bentley College; F. Bruce Simmons III, The University of Akron; Mark Simon, Oakland University; Michael Skipton, Memorial University; Fred Smith, Western Illinois University; Scott Snell, Michigan State Univer- sity; Coral R. Snodgrass, Canisius College; Rudolph P. Snowadzky, University of Maine; Neil Snyder, University of Virginia; Melvin J. Stanford, Mankato State University; Ro- muald A. Stone, DeVry University; Warren S. Stone, Virginia Commonwealth University; Ram Subramanian, Grand Valley State University; Paul M. Swiercz, George Washington University; Robert L. Swinth, Montana State University; Chris Taubman, INSEAD; Rus- sell Teasley, Western Carolina University; James Teboul, INSEAD; George H. Tompson, University of Tampa; Melanie Trevino, University of Texas–ElPaso; Howard Tu, Univer- sity of Memphis; Craig Tunwall, Empire State College; Elaine M. Tweedy, University of Scranton; Arieh A. Ullmann, Binghamton University; P. Veglahn, James Madison
  • 11. xviii Acknowledgments University; George Vozikis, University of Tulsa; William Waddell, California State Uni- versity–Los Angeles; Bill Warren, College of William and Mary; Kirby Warren, Columbia University; Steven J. Warren, Rutgers University; Michael White, University of Tulsa; Randy White, Auburn University; Sam E. White, Portland State University; Frank Win- frey, Lyon College; Joseph Wolfe, Experiential Adventures; Robley Wood, Virginia Com- monwealth University; Edware D. Writh, Jr., Florida Institute of Technology; John Young, University of New Mexico; S. David Young, INSEAD; Jan Zahrly, Old Dominion Univer- sity; and Alan Zeiber, Portland State University. We are affiliated with two separate universities, both of which provide environments that deserve thanks. As the Endowed Chair of the College of Commerce and Finance at Vil- lanova University, Jack is able to combine his scholarly and teaching activities with his coauthorship of this text. He is grateful to Villanova University and his colleagues for the support and encouragement they provide. Richard appreciates the support provided within the Moore School of Business by Mr. Dean Kress. Mr. Kress provides multifaceted assistance on projects, classes, and research that leverages the scope of what can be accomplished each year. Moore School colleagues in the management department along with Dean Joel Smith and Program Director Brian Klass provide encouragement while staff members Cheryl Fowler, Susie Gorsage, and Carol Lucas provide logistical support for which Richard is grateful. Leadership from McGraw-Hill/Irwin deserves our utmost thanks and appreciation. Ger- ald Saykes got us started and gave continued support. John Black, John Biernat and Craig Beytein too. Kelly Lowery’s editorial leadership has enhanced our quality and success. Ed- itorial assistance from Natalie Ruffatto and production assistance from Marlena Pechan helped this to become a much better book. The Irwin/McGraw-Hill field organization de- serves particular recognition and thanks for the success of this project. We also want to thank BusinessWeek, which is proving to be an excellent strategic partner. We hope that you will find our book and ancillaries all that you expect. We welcome your ideas and recommendations about our material, and we wish you the utmost success in teaching and studying strategic management. Dr. John A. Pearce II Dr. Richard Robinson College of Commerce and Finance Moore School of Business Villanova University University of South Carolina Villanova, PA 19085–1678 Columbia, SC 29208