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Strategic Human Resource Management
Strategic Human Resource Management
Strategic Human Resource Management
Strategic Human Resource Management
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Strategic Human Resource Management


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  • 1. WWW.CTO.INT Commonwealth Telecommunications Organisation Strategic Human Resource Management 17 - 21 November 2008, Accra, Ghana Overview Most problems that any company can have are ultimately people-problems. Human resources management (HRM) is therefore critical to the success of any company, especially as environments in which companies operate are becoming more competitive. The fundamental objective of this course is to bring delegates to understand how to harness the human capital a company has to achieve its goals. Concepts and issues covered will include: • Managerial and operational roles of HRM and the • Effectiveness of HRM policies, processes and practices contribution these make to organisational effectiveness • Business challenges involving human resource systems and employee well-being • HRM tools such as performance appraisals and • Inter-relationship between HRM strategy and specific understand their role in recruitment, retention and HR roles and functions, such as, job analysis and career progression design; recruitment and selection; training and development; performance management and • Fair practice and diverse workforce management practices enhancement; reward management, compliance with legislation and management of employee relations For more programmes and courses run by the PDT contact us at: tel +44 (0) 870 777 7697 fax +44 (0) 870 0345 626 email
  • 2. Strategic Human Resource Management 17 - 21 November 2008, Accra, Ghana Learning Outcomes Course Outline On course completion, participants will have acquired: Introduction • Knowledge of human resource practices to their own job • People and problems search and career choices • How to associate problems and people • Improved skills in the areas of problem solving and • The value of people – human resources analysis, written and oral communication, teamwork • Managerial leadership • Organisational socialisation • Knowledge of relevant theories to the management of people in organisations The Nature of Strategic Human Resource Management (SHRM) • An understanding of HRM from a systemic and strategic • SHRM in organisational management perspective • Central features of contract and employment relationship • Theoretical issues surrounding HRM • An analytical approach towards management systems • Models of HR strategy, control, resource and integrative • An insight to the strategic and competitive advantages management associated with effective HRM practices • Levels of strategy formulation and links between business strategy and HRM • An Understanding of key HR levers available to managers Human Resources Management from a Systems Perspective • The evolving corporate environment • Organisations as dynamic systems Key Objectives • Organisational effectiveness and efficiency • Failures within corporations due to narrow thinking • Discover the field of HRM and understand its relevance to managers and employees in work organisations HRM Concepts and Practices • Conduct a job analysis and apply this understanding of job • New paradigms in HRM requirements to other HRM systems such as selection, • Concepts, tools, and instruments performance appraisal, and compensation • Strategic frameworks and thinking • Learning and problem solving • Recognise basic HRM tools such as performance appraisal • Centering employees and employee values forms, and understand some of the technical details of • Developing a HRM plan HRM practices Personal Effectiveness • Evaluate the effectiveness of HRM processes and practices • Key traits of effective personnel managers • Understand the purpose and operation of key human • Setting priorities resource practices in today’s organisations • Interpersonal perception • Interpersonal communication • Gain enhanced critical thinking skills to analyse how • Delegating tasks human resource practices can support a firm’s strategic • Personal growth and career development objectives and enhance long-term performance. • Techniques of good time management Motivation • Motivation and organisational climate Who Should Attend? • The dynamics of achievement motivation • The dynamics of power and affiliation motivation This course will be of interest to both middle and senior • Decision making in groups level staff including: • Managers, supervisors in human resource or personnel Performance and Quality Management functions, including career development and training • Total quality management (TQM) • The TQM axioms • Directors and senior managers concerned with the • Consequences of total quality integration of HRM into their corporate strategy • Costs of total quality • Executives for whom the management of people is an • Valuable tools for quality important element in their own success • Identifying and recognising accomplishment • Management by objectives rather than by tasks Restructuring Work and Organisation • Explaining the meaning of work • Job design • How work design and different organisational designs affect HRM visit telephone +44 (0) 870 777 7697 email
  • 3. Course Outline Course Leader Professor Fondo Sikod Recruitment and Selection • Key legal requirements relating to recruitment and selection Professor Fondo Sikod currently heads the • Nature of attraction in recruitment human resources department at the University • Effectiveness of selection interview of Yaounde. Besides a teaching and research • Value of psychometric testing career spanning 20 years, Professor Sikod has • Recruit or promote decisions worked as a consultant for the Cameroon and • Management turnover and succession Gabonese governments, and various • Management training organisations including the World Bank, European Union, and the United Nations Development Programme. Professor Performance Management and Appraisal Sikod is also a highly experienced trainer having conducted •Performance management, assessment and appraisal training programmes in management and sectoral analysis •Model of performance management in the Commonwealth. Professor Sikod holds a Masters •Approaches to assessment and appraisal degree in public administration, a Masters degree in •Employee development business administration, and a PhD in economics. •Performance rating techniques Human Resource Development • • HRD within HRM Connection between HRD and strategy About the Programme for •Ideas of workplace learning Development and Training (PDT) •Development in knowledge management and e–learning • Managed by the CTO, the PDT is a unique low-cost Health and Work Security membership programme providing needs-based • Benefits of a health and wellness strategy professional training and capacity building courses on • Occupational safety, health and wellness telecommunications policy, regulation, technologies and • Physical and psycho-social hazards in the modern workplace telecoms business management. HRM Processes • The PDT has delivered over 3600 bilateral training and • Problem solving in daily HRM consultancy projects, covering every aspect of the • Reducing the time between decisions and actions telecommunications industry, training over 35,000 • Learning from your and others’ mistakes professionals in 33 countries of the Commonwealth. • Planning in HRM • Approaches to manpower planning • The PDT assists governments, regulatory agencies and • Flexibility and diversity management operators around the world rapidly acquire the necessary internal capacity and know-how to help them achieve goals, through unique strategic training and expert advisory services. Pre-requisites • Training, consulting and other services offered through the A minimum qualification of a bachelors degree will enhance programme are developed and delivered by expert quick understanding including a general or specific interest in practicing professionals who bring actual experience of HRM tools, policies and practices both from an organisational adopting new industry technologies and concepts. and individual development perspective. • The PDT facilitates knowledge-sharing within a comprehensive international network of qualified technology and industry experts, who assist organisations in the deployment of new Learning Environment technologies, the adoption of best practices and the application of business solutions at local level. An interactive learning approach with lectures, presentations, discussions, class exercise and case studies. Participants may be required to prepare in advance before class. About the CTO The Commonwealth Telecommunications Organisation (CTO) is an international development partnership between Hosted By: Commonwealth and non-Commonwealth governments, Ghana Telecom business and civil society organisations. It provides the international community with effective means to help bridge In Partnership With: the digital divide and achieve social and economic Telecommunications Regulatory Board of Cameroon development through the use of Information and Communication Technologies (ICT) in the specific areas of Telecommunications, IT, Broadcasting and the Internet. visit telephone +44 (0) 870 777 7697 email
  • 4. Strategic Human Resource Management 17 - 21 November 2008, Accra, Ghana Registration form REGISTER BY 17 OCTOBER 2008 AND RECEIVED Course: Strategic Human Resource Management November 2008, Ghana A 10% DISCOUNT* Course ID: 6366 *To benefit from our early booking Please fill in this application form and fax it back to +44 870 034 5626 or return it to the CTO at the address discount, payment must be received below. Please fill in the form in black ink and use CAPITAL LETTERS. by us by the above date. All discounts apply to credit card and bank transfer payments only. Personal details Mr/Mrs/Ms/Other First name Last name 4 SIMPLE WAYS TO REGISTER Organisation Job Title Fill in and fax this form back to +44 870 034 5626 Address Call the programme team at City Postcode Country +44 870 777 7697 Tel Mobile Fax Email the programme team at Email Authorising Line Manager’s name By post to CTO 26-28 Hammersmith Grove, Authorising Line Manager’s Email London W6 7BA, UK Payment options NEED HELP? 1. Select delegate rate Call us now on +44 870 777 7697 or e-mail the programme team at Standard rate Group discounts* Early regisitration discounts PDT Partners £679 10% 10% Withdrawals / Cancellations / Refunds For delegate cancellations/withdrawals, the Other CTO Members £679 10% 10% following refund rules apply: Others £1132 10% 10% - 31 days or more prior to event: the full amount less a handling charge of £55 2. Payment mode - 30 days or less prior to event: no refund For CTO cancellations/withdrawals, delegates Invoice Bank transfer are entitled to a 100% refund within 60 days of Invoice me at the above Make payment to: Coutts Co. the withdrawal/cancellation. Refunds will be address (Discounts do 440 Strand, London, WC2R 0QS, UK made by bank transfer only. no apply, payment must A/C Name: CTO; A/C Number: 83675071 be received by us prior Reference: GB72COUT18000208367507 Summary Terms and Conditions to event). Sort Code: 18-00-02; Swift Code: COUT GB22 The CTO will endeavour, as can be reasonably expected, to ensure that the course is delivered to meet delegates' expectations. Registration is Visa Mastercard (tick as appropriate) subject to availability and payment received by the deadline where specified for each course. Card holder’s name Dates may be subject to changes. Travel, accommodation, daily transportation to venue, Card holder’s billing address (if different from above) subsistence and other costs are the sole responsibility of the delegate and are not included in the above fees. Applicants are responsible for their visa arrangements and Card number other formalities wherever required. Course bookings may be cancelled at the discretion of Valid from MM/YY Expiry date MM/YY 3 digit security code on back of card the CTO or its partners. Applicants paying by bank transfer are responsible for bank charges and any other such costs and should ensure the exact amount in GBP Sterling is credited in the CTO bank account. Applicants requiring Date Name Signature additional information prior to their booking should ensure they provide sufficient time before the booking deadline. Cancellation rules apply, as summarised above. For a full version of our Terms and Conditions, please visit our Additional information website at To help us improve our services to y ou and your organisation, please tell us more about yourself and your organisation. Data Protection / Privacy The CTO does not sell, rent or lease its Your role in the organisation Your area of work in the organisation customer information to third parties. We may, from time to time, contact you on behalf of a Strategic / executive Business development Marketing and sales third party/partner about a particular offering Planning Corporate affair Public relations and corporate communications that may be of interest to you. In those cases, your unique personally identifiable information Control Customer service and care Regulatory and legal affairs (email, name, address, telephone number) is Operational Engineering and technical management Telecoms network management not transferred to the third party/partner. In Financial, purchasing & investor relations Human resources addition, we may share your information with trusted partners to help us perform statistical IT / IP management Other analyses, send you by e-mail or postal mail, provide customer support, or arrange for Your organisation type Your organisation’s service areas deliveries or other such services. All such third Government Fixed network / services Broadcasting parties are prohibited from using your personal information except to provide these services to Regulator Mobile / wireless network / services Value-added services the CTO and they are required to maintain the Operator Satelitte network / services Support confidentiality of your information. For more information about our Privacy Manufacturer Internet Other services Policy, visit our website Other visit * telephone +44 (0) 870 777 7697 * email