Strategic Healthcare Management
Improving the quality of healthcare services while achieving cost
efficiency for your hosp...
Day 1
Monday 13th March 2006
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Strategic Healthcare Management
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Strategic Healthcare Management

  1. 1. Strategic Healthcare Management Improving the quality of healthcare services while achieving cost efficiency for your hospital Royal Orchid Sheraton, “Good plans shape good decisions. Bangkok That’s why good planning helps to make elusive dreams come true” Lester Robert Bittel 13th & 14th March 2006 Develop and sustain competitive advantage in this dynamic industry by learning from the best practices and to turn principle into practice from highly practical, and thought provoking workshop that you need in developing a successful cost efficiency management plan for your organisation Attend this premier event to gain crucial insights Featuring award winning case study presentations from: into: Patrick Lawrence General Manager and Director of Operations • Evaluating global best practices for a sustainable healthcare system Johns Hopkins Singapore International Medical Centre (Singapore) • Investment in healthcare - Meaningful return, or disastrous failure Winner of: • Building reputation to your hospital • 1st Hospital in Singapore to receive Joint Commission International Accreditation ins August 2004 • Changing service paradigm for changing healthcare consumers • Awarded ISO 9001:2000 Quality Management System in 2002 • Journey to excellence in quality service • Awarded OHSAS 18001: Occupational Health & Safety Management System in 2002 • Preventing fatal medical errors • Johns Hopkins Hospital, Baltimore, USA, American Best Hospital 2005 by US News and World Report • Accreditation: successful approach for improving quality of health cares and Dato’ Dr Jacob Thomas Executive Director enhances patient safety Subang Jaya Medical Centre (Malaysia) • Streamlining the hospital processes using IT to achieve cost efficiency Winner of: • Public- private partnership (PPP) in healthcare delivery to improve the health • Prime Minister of Quality Award 1998,2003 standard • Quality Management Excellence Award 1998 by Ministry of International Trade and Industry, Malaysia Offering expert presentation from: Vishal Bali CEO • PricewaterhouseCoopers Thailand Wockhardt Hospitals Group (India) Winner of: What some of past delegates has to say: • Excellence in Communication Awards 2003 “marcus evans has lined up an array of most competent and knowledge • Human Resources Excellence Award by Centre Of International Business, Amity Business School speakers on healthcare management.“ • 1st super-speciality hospital in South Asia to receive the Joint Commission International (JCI) Managing Director accreditation Kalinga Hospital Ltd “It was time well spent. Besides learning what also helped is to know mix of Dr Ling Moi Lin Director of Quality Management audience / participants.“ Singapore General Hospital (Singapore) General Manager Winner of: Wockhardt Hospitals Ltd • Asian Hospital Management Awards 2003- Customer Service Program, Quality Medical Care Program, Human Resource Development Project “The healthcare management conference was an excellent opportunity to network • TEC Enterprise Award 2002, 2003 with colleagues in India & dean.“ • Public Service Award 2000 Executive Director Administration Masood Hospital, Lahore , Pakistan Chatree Duangnet M.D., FAAP. FACURP Group COO Bangkok Dusit Medical services Pcl (Thailand) Plus a full-day workshop on Day 2, 14th March 2006 Winner of: entitled : Achieving revenue cycle improvement in • Prime Minister Export Award 2004 healthcare setting“ by the renowned expert • Asian Hospital Management Awards 2004- Marketing, PR, Brand Management Project Dr Hsien Ming, Goh CEO • The Netherlands- Thai Chamber of Commerce Award Amorphous Group Amorphous Consulting Sdn Bhd John Lee Koh Shun CEO Amorphous Health Informatics sdn Bhd BNH-Samitivej Group Winner of: • Best International Hospital 2005 by Apartment Living Magazine Silver Sponsor Endorser • Hospital Accreditation (HA) from Hospital Quality Improvement Accreditation (CHIA) • Mother and Baby Friendly Hospital Certificate from the WHO, UNICEF, and Ministry of Public Health 1999 Supporter Media Partners *Early Bird & Group Discounts Ask about our savings conferences
  2. 2. Day 1 Monday 13th March 2006 0830 Registration and coffee 1345 Session Five - Case Study Journey to excellence in quality service- Award Winning Case Study 0900 Welcoming remarks from the Chairperson "... Winning it again in 2003 shows that not only have we continued to improve, it John Lee Koh Shun CEO also proves that we are indeed an organisation of excellence. I am truly proud of BNH-Samitivej Group my team for the hard work to ensure quality is achieved in every aspect of their daily duties," - Dato' Dr Jacob Thomas. 0915 Session One – Expert Advice • Striking a balance between high quality care and a reasonable ROI Global Best Practices For a Sustainable Healthcare System • Developing and integrating Total Quality Management into hospital’s operations • Understand global healthcare trends and challenges • Implementing Six Sigma to strengthen your hospital’s systems and practices • Discuss emerging solutions from around the world • Cultivating the culture of quality which is vital to the hospital’s reputation • Apply global solutions to local issues to create a more sustainable healthcare system Dato’ Dr Jacob Thomas Executive Director Subang Jaya Medical Centre (Malaysia) • Encourage health leaders to look beyond their own boundaries to tackle complex challenges Iain Brewster Director of Performance Improvement 1430 Session Six- Case Study PricewaterhouseCoopers (Thailand) Preventing fatal medical errors "…. It is simply not acceptable for patients to be harmed by the health care system 1000 Session Two – Case Study that is supposed to offer healing and comfort." - Institute of Medicine, US Investment in healthcare- Meaningful return, or disastrous failure The lack of a strategic plan and severe cash flow problems can threaten a healthcare The threat to patients imposed by healthcare workers and the breakdown in clinical provider. Financing the investments necessary to keep providing cutting-edge processes and systems are rapidly becoming a predominant safety risk. In the United medical technology and services is one of the most challenging responsibilities States, the national study results indicated that medication errors could costs $3-4 facing both public and private hospitals' CFOs today. This session provides insights billion a year and for specimen related errors, it could reach up to $400billion per into the art of financing that meet your organisation’s financing requirements that year! aligns with its objective. • Assessing the multiple factors which contribute to the occurrence of errors • Identifying your hospital risk exposure and your risk tolerance • Costs incurred resulting from the medical errors and how do you minise it? • Finding the optimal solutions in investment to ensure ROI • Understanding the vital role of nurses in ensuring and improving patient safety • Assessing various financing methods to find the best one which aligns with your • Addressing the problem from a systems approach hospital’s objective to invest in technology, infrastructure and facilities • Implementing a system to collect data that focuses on safety and outcomes to • How can your hospital short-circuit or prevent financial downturns or collapses facilitate • Finding the best solution to respond to reimbursement declines • Creating environment and culture within health systems that focus primarily on John Lee Koh Shun CEO education and prevention to combat the risk of medical error BNH- Samitivej Group, Bangkok Dusit Medical Services Pcl (Thailand) Chatree Duangnet M.D., FAAP. FACURP. Group COO Bangkok Dusit Medical Services, Plc. ( Thailand) 1045 Morning refreshments and networking break 1515 Afternoon refreshments and networking break 1115 Session Three – International Case Study Accreditation: successful approach for improving quality of health 1535 Session Seven – International Case Study cares and enhances patient safety Building reputation to your hospital Accreditation has been supported and promoted by the World Health Organisation and ministries of health as an effective strategy for improving and monitoring the “Quality is remembered long after the price is forgotten” - Gucci Family quality of healthcare services, also for reducing potential risk of medical errors to patients in the delivery of health care. Due to the increase in consumer’s spending ability, people started to demand for • Assessing the importance of an accreditation system and how to benefit from it better quality products and services. In terms of health care, demand for quality care is limitless: money is seldom a factor on the demand side. • Identifying the right accreditation system for your hospital • Understanding and learning from consumer demands • Successfully implementing standards which are essential in accrediting your hospital • Streamlining the standard operation procedures to improve efficiency • Identifying critical areas that determines the success and failure of the accrediting process • Measuring service performance and efficiency level of your hospital to facilitate continuous development Dr Ling Moi Lin Director of Quality Management Singapore General Hospital (Singapore) Patrick Lawrence General Manager & Director of Operations Johns Hopkins Singapore International Medical Centre (Singapore) 1200 Session Four – International Case Study 1620 Session Eight – Case Study Integrating talent management to optimise your workforce to attain international standards Streamlining the hospital processes using IT to achieve cost efficiency "If all the money and all the drugs are available today, that will not solve the Today’s healthcare is riddled with new challenges in the form of changeable problem because it cannot be delivered ... There are simply not enough doctors, demographic and disease trends, mounting costs and community expectations, and nurses and infrastructure..." - World Health Organisation, Director-General Dr Lee the vital need to efficiently manage diseases as our population ages. Going forward, Jong-Wook the emphasis will be how we can leverage IT to improve medical decision- making and disease management. A quality focused workforce organisation is vital to a hospital’s operation of • Moving from quality to excellence using IT which serves your hospital the best providing safe, excellent patient care. With increasing pressures from the regulatory • Effective use of IT to minise medical errors and accrediting agencies to publicly report nursing quality, it is crucial for hospitals • Utilising the state-of-art of IT as a competitive edge to provide quality focused services. Kerry Stratton Managing Director • What are the factors that influence the quality of nursing care? InterSystems (Australia) • Understanding the importance of maintaining quality workforce in your hospital and their vital role in cost saving and quality improvement 1650 Session Nine - Expert Presentation • How to adopt effective approaches to retain quality workforce? Human Resource Management in today’s healthcare Industry • Designing attractive compensation systems and incentive- based organisational cultures to attract and retain employees The ever increasing oil price, higher minimum wage rate and economic recoveries’ plans and other factors has indeed affect today’s macroeconomic . The greater the • Assessing the relationship between costs of having a skilled physician and the quality effect of these factors on macro-environment, the stronger the relationship between of healthcare services Human Resource Management (HRM) practice and it’s outcomes in terms of cost Vishal Bali CEO elaboration. Wockhardt Hospitals Group (India) The HRM practice can be explained in three major aspects: recruitment, training, and compensation as the outcome shown in the form of job satisfaction of 1245 Networking Luncheon employees or return on investment (indicating corporate performance). This proposition will explain how top management handle cost effect from these About the supporter environmental factors in improving HRM outcome which will affect the corporate The Thailand Convention & Exhibition Bureau (TCEB) performance. The Thailand Convention & Exhibition Bureau (TCEB) has been entrusted with the promotion of Assumption University (Thailand) association and corporate meetings, incentive events, conventions and exhibitions (MICE) held in Thailand. TCEB acts as a coordination and facilitation centre for MICE business operators, offering an 1730 Closing remarks by the Chair and end of Day One integrated one-stop service for Thailand’s MICE industry and extending support to organisations involved in the hosting of events in Thailand. TCEB assistance includes assisting partners in the bidding process for major events to be held in Thailand. TCEB CONTACT DETAILS: Tel:+662 694 6000 /
  3. 3. Register Now Day 2 Contact Marketing at marcus evans Tel: +603 2723 6614 Fax: +603 2723 6699 Tuesday 14th March 2006 Email: Special training workshop: Achieving effective About the silver sponsor revenue cycle improvement in a healthcare setting InterSystems Corporation For over 25 years, InterSystems Corporation has been a technology innovation leader in database and Medical services are delivered in an environment of stiff competition and scarce resources. integration software. The CACHÉ post-relational database and Ensemble universal integration Pioneered organisations must take a step back from day-to-day operations and take a strategic platform enable software developers in every industry sector to rapidly create, deploy and integrate look at quality of care, management, finances, marketing, productivity, and growth. Developing high-performance applications. With headquarters in Cambridge, Massachusetts and twenty-five strategic plan that focus on specific areas of opportunities and improvement to improve regional offices, InterSystems serves more than four million users around the world. For more revenues and market placement. information, visit InterSystems is the world’s leading database provider in healthcare, with its products used by most The need to increase productivity, cut costs and improve bottom-line performance requires all major hospitals and labs, including America’s 10 best hospitals as rated by U.S. News and World departments whether they are clinical, ancillary, front officer or back office to reduce their Report. operating expenses while continuing to deliver a high level of service. There is a need for management at all levels to design and implement a cost reduction programme with the mission of enhancing service levels leading to a significant improvement in overall operating About the media partners performance. Asia Monitor is published by Business Monitor International, and provides political risk assessment and macroeconomic analysis and forecasts for corporates, banks, government departments, business Cost reduction programmes often will results in an average of a 20% increase in productivity, a libraries and research centres involved in these markets. 50% reduction in cycle-time, and a 23% reduction in overall costs! To sign up for a free trial to this monitor, please contact Leila Scott, Marketing Manager, Tel: +44 (0) 20 7246 5131 or e-mail: For further information on the wealth of Session One information Business Monitor International provides, please check out our website: Discover the key strategic drivers of costs in the healthcare organisation What are the Revenue Cycle Strategies? This session will give the delegates a “basic” overview Outsourcing2asia & Outsourcing2india, an International publication to be brought out every and “background knowledge” (macro/micro factors) of healthcare finance management month to promote the futuristic and ongoing business of OUTSOURCING to Asia-Pacific from US, • How to analyse the mounting healthcare & operational costs? Europe and Asia Pacific within. • What are the underlying industry and market trends that will impact healthcare costs? Outsourcing2asia contains up-to-date information on current outsourcing trends in USA, Europe and Asia-Pacific both for the buyers and service providers of outsourcing. It includes in-depth articles, • What are the short, medium and long-term strategies available to improve revenue cycle? features, interviews and write-ups on IT outsourcing, Mfg outsourcing, Technology outsourcing, • How to developing strategies to monitor the key factors contribute to the increase for Software Development, BPO, ITES, Call / Contact centers, Off shoring / Near shoring, Business potential savings? continuity planning, Disaster recovery and extensive coverage of International outsourcing conferences / seminars held worldwide - all sourced from International outsourcing analysts, domain experts, professional consultants and news agencies around the world. Session Two Design healthcare services process for quality, effectiveness & cost-efficiency With more than 30 years in medical publishing and communication, MIMS’s (formerly known as How to design and formulate the strategies? CMPMedica) range of products includes MIMS Drug Information System (MIMS, MIMS Annual, MIMS Pharmacy Guide, MIMS Specialty Editions), Clinical Decision Support Modules (MIMS PDA, • Performing needs analysis and formulate revenue improvement strategies iMIMS, MIMS Point of Care), Consumer Healthcare Media (HealthGuide, HealthToday) and others. • Assessing various cost reduction strategies • Activity- Based Costing (ABC) • Queuing Theory About the workshop leader • Root Cause Analysis Dr Goh Hsien Ming received his early medical education from International Medical University of Malaysia and the University of Dundee in the United Kingdom. He then furthered his medical training in Internal Medicine with Lister Postgraduate Institute, University of Edinburgh, UK. Besides clinical Session Three work, he was actively involved in clinical information systems deployment, research informatics and Strategic cost containment tools project management. He was also involved in the Y2K business continuity planning for UK hospitals Participants will learn different models of strategic cost management and how to effectively in 1999. apply in assessing your company’s competitive position and for decision-making purpose. Upon his return to Malaysia from UK in 2000, and he co-founded Amorphous Group of companies, a When and which strategies to implement in your organisation? Who will be involved? health informatics consulting and technology services firm that focuses on providing health informatics • Methods and steps for controlling healthcare spending strategic services, solutions management and infrastructure management. • Assessing the financial impact of rising costs on bottom line He has been playing the lead role as a project director / principal healthcare informatics consultant for • Controlling claim costs Ministry of Health Malaysia (in the areas of Intensive care, anaesthetic, cardiopulmonary and surgical • Aligning benefits programmes with organisation’s objective services etc) health information management and quality management projects. He has co-developed the 4D Methodology (Health ICT project management methodology and standards) and numerous • Involving employees actively in cost management strategic management tools and frameworks with a group of health informatics consultants in • Policy development Amorphous. These strategic planning and management tools have been incorporated and applied in various local and regional hospital projects he was involved in both in public and private sectors. Session Four Dr Goh also pioneered various knowledge management techniques in health IT using integrated From principle to practice collaborative environment (ICE). And he is an advocate of health informatics standards (HL7, ICD-10- • Case studies (potentials, pitfalls and lessons learned) PCS, SNOMED, LOINC etc) and IT Process best practices such as ISO, TQM, CQI and BPR and Change Management. • Managing human capital costs • ROI and performance indicators He has been presenting numerous papers in international conferences (Singapore, Korea, Indonesia, China, UK etc) on roles of IT in quality management and strategic management perspectives. He is currently involved in the establishment of the first Malaysian Academy of Health Informatics & Research (MAHIR). He is instrumental in the curriculum planning and training provision of Applied Health Informatics. Programme Schedule Other Professional Affiliation in Health Informatics: 0830 Registration and Coffee • Secretary, Malaysian Health Informatics Association (MHIA) 2003 - present • Secretary, Asia Pacific Association for Medical Informatics (APAMI) 2003-present 0900 Morning Session Begins • Strategic Planning Task Force, International Medical Informatics Assocation (IMIA) 1000 - 1020 Refreshments & Networking Break • Member, 1200 Networking Luncheon • Protem Committee Member, newly setup HL7 Malaysia (International affiliate) 1330 Afternoon Session Begins • Founding President, Internationa Medical University Alumni Association 2002-present 1530 - 1550 Refreshments & Networking Break 1700 Course Ends Who should attend This conference is a must for: Presidents, CEOs, COOs, Managing Directors, Hospital Directors, Medical Directors, Chief of administration, Deans, Assistant Deans, Head of Departments, Senior Doctors, Managers from: • Private Hospital • Government Hospital Why you cannot miss this event • Clinic • Research and Medical Centre It is predicted that $12-25 billion will be spent for the next 10 years on hospital construction in • Specialised Hospital • Chief of Medical (Paediatrics, Cardiology, Neurology, Thailand, indicating that the Thai’s government is determined in establishing Thailand to be a medical Gynaecologist etc) center in the region. This also means that more hospitals will enter the market and thus posing a higher stake to the existing healthcare providers. The mission of withstanding competition from And also representatives, consultants from: increasing number of medical centers and at the same time obtaining a bigger share of the market • Managed-care organisations • Health care consulting company will then falls onto the think tank of ones medical center in leading the organisation to become a • Community health centre • Solution provider world class player. • Medical equipment company • Pharmaceutical company This conference would address the needs of all the major stakeholders and the executives from • Insurance company healthcare providers to gain competitive edge through cost effective management strategies, safety and quality assurance, and people management. Conference presentations include case studies, discussion panels, and presentations by industry leaders, professionals and thought provoking I would like to thank everyone who has helped with the research and organisation of this event, workshop that you need in developing a successful cost efficiency management plan for your particularly the speakers and their staff for their support and commitment. organisation. Elly B., Conference Producer marcus evans reserves the right to change the venue of, or speakers at the conference should circumstances require. © marcus evans
  4. 4. Strategic Healthcare Management BKTH23 Please write in BLOCK LETTERS Sales Contract Register Now Code: E Please complete this form immediately and fax back to Contact Marketing at marcus evans TAN PENG PHENG Tel: +603 2723 6614 Fax: +603 2723 6699 Fax: +603 2723 6699 Email: Name: Date: 13th & 14th March 2006 Position: Venue: Royal Orchid Sheraton, Bangkok Email: Name: Hotel Accommodation Accommodation is not included in the conference fee. To reserve accommodation at the Position: conference venue, please contact the hotel at (662) 266 0123 and make it clear that you are attending marcus evans conferences event quoting BKTH23 as a reference. 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Terms & Conditions Fees 1.Fees are inclusive of programme materials and refreshments. 2.Payment Terms: Following completion and return of the registration form, full payment is required within 5 days ■ Conference fee @ USD1,085 + 7% VAT = USD1160.95 per delegate from receipt of invoice. PLEASE NOTE: payment must be received prior to the conference date. A receipt will be • VAT only applicable to Thai Companies based in Thailand issued on payment. Due to limited conference space, we advise early registration to avoid disappointment. A 50% cancellation fee will be charged under the terms outlined below. We reserve the right to refuse admission if payment ■ Premier Plus - Bring 3 or more delegates to this event and benefit from a 10% is not received on time. Unless otherwise stated on the booking form, payment must be made in Pounds Sterling. 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Thereafter, the full conference fee is payable positioning as one of Asia’s foremost business intelligence providers, marcus evans will now make its and is non refundable. The service charge is completely non-refundable and non-creditable. Payment terms are five conference documentation available online. A website and password will be provided to you approximately days and payment must be made prior to the start of the conference. Non-payment or non-attendance does not two weeks before the event. constitute cancellation. By signing this contract, the client agrees that in case of dispute or cancellation of this contract that marcus evans will not be able to mitigate its losses for any less than 50% of the total contract value. 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