<ul><li>Haldimand County Public Library Board 2001 </li></ul><ul><li>Municipal amalgamation </li></ul><ul><li>Why do a Str...
<ul><li>Current Situation (as of 2001): </li></ul><ul><li>based on service review conducted by SOLS </li></ul><ul><li>exam...
<ul><li>S.W.O.T. Analysis </li></ul><ul><li>Strengths </li></ul><ul><li>Weaknesses </li></ul><ul><li>Opportunities </li></...
<ul><li>Defining Ourselves: </li></ul><ul><li>Five adjectives to be associated with the library and its </li></ul><ul><li>...
Vision Statement Mission Statement Library Service Commitment: The Library will build an innovative, efficient and account...
 
<ul><li>Strategic Plan </li></ul><ul><li>Plan structure: </li></ul><ul><li>Four strategic directions </li></ul><ul><li>Eac...
<ul><li>Goal 1 : Provide a service-oriented staff trained and   equipped to meet </li></ul><ul><li>the needs of library cu...
<ul><li>Goal 1 : Library facilities will be adapted/built to better support their social role </li></ul><ul><li>as communi...
<ul><li>Goal 3: Increase awareness of Library services by improving public  </li></ul><ul><li>communication regarding avai...
Goal 1 : Establish policies that will optimize Library Board performance Goal 2 : Ensure accountability to Haldimand Count...
Is each strategic direction consistent with the mission statement? Are the directions consistent with one another?  Are th...
<ul><li>The plan is done. Now what? </li></ul><ul><li>Present </li></ul><ul><li>to the staff, public and Council </li></ul...
Specific examples of Strategic Plan Integration: Reports to Council  include links to specific goals and actions within ou...
Work Plan Example Outline: Project Type:  Special Project Name:  New Caledonia Library Facility Lead Department/Lead Divis...
The Board’s role in planning Strategic planning is a partnership between Board and staff – failure to involve the right pe...
<ul><li>Planning is an important board role because it: </li></ul><ul><li>Ensures that the community and the library under...
A full version of the Haldimand County Public Library Board’s Strategic Plan is available at: http://library.haldimandcoun...
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  • Amalgamation: organization in a state of transition – more openness to a process of renewal and to consideration to a new direction for the organization. To bring everyone together in the organization to that they are on the same wavelength. To raise Board members’ awareness of current issues and operations To relate organizational capacity to community need. Benefits: If only a few people want to develop a strategic plan, you are probably not ready to start the process. You gain commitment by pointing out to people the benefits to them and to the organization as a whole. If people are involved in the process in meaningful ways, they will be ready to do their part in implementing the plan. A special opportunity to engage the board in an active role in shaping the library’s future.
  • This formed part of our situational analysis. We focused on the library profiles, community information, some information from the Planning Division…
  • We found that we had counterbalancing strengths for many of our weaknesses. One weakness identified some staff resentment about amalgamation and considerable community rivalry – the strength, however, was a strong, supportive Board of trustees who had a system outlook on library services.
  • Vision Statement: in ideal terms, how will the organization look in the future? Mission Statement: what we do, for whom, and why Strategic directions: Broad statements of what the organization hopes to achieve in the next 3 – 5 years Goals: the means of attaining strategic directions Actions: specific actions to carry out strategies – they should be specific and measurable
  • A plan is made and then sits on a shelf or in a file: Promote broad participation of board and staff, volunteers and other stakeholders – more likely the plan will actually be implemented. 2. Pay special attention to how the strategic plan is translated into annual objectives. Regular review and annual updates. Look for opportunities to refer to the strategic plan in meetings, newsletters or news releases. USE THE STRATEGIC PLAN AS A LIVING DOCUMENT
  • Board and staff participate in the planning process. The Board approves the plan and holds itself and staff accountable for the expected results responsibility to ensure that the plan is translated into concrete action plans on an annual basis.
  • Presentation by Debra Jackson, CEO Haldimand County Public ...

    1. 1. <ul><li>Haldimand County Public Library Board 2001 </li></ul><ul><li>Municipal amalgamation </li></ul><ul><li>Why do a Strategic Plan? </li></ul><ul><ul><li>concentration of resources on key areas </li></ul></ul><ul><ul><li>ability to deal with and manage change </li></ul></ul><ul><ul><li>improved decision-making and management effectiveness </li></ul></ul><ul><li>Benefits of Strategic Planning: </li></ul><ul><ul><li>renewed sense of purpose (vision, goals, priorities) </li></ul></ul><ul><ul><li>enhanced communication and leadership </li></ul></ul><ul><ul><li>enhanced perception of the library’s value </li></ul></ul><ul><ul><li>positioned to play a significant role in community development </li></ul></ul><ul><ul><ul><ul><ul><li>Source: d m A Planning & Management Services </li></ul></ul></ul></ul></ul>
    2. 2. <ul><li>Current Situation (as of 2001): </li></ul><ul><li>based on service review conducted by SOLS </li></ul><ul><li>examined branch service levels and branch activity/performance </li></ul><ul><li>with a view to realigning resources to better serve the community </li></ul><ul><li>review identified need to develop system approach to library </li></ul><ul><li>service based on a service delivery model that rationized service </li></ul><ul><li>levels in alignment with population distribution and community </li></ul><ul><li>demand. </li></ul><ul><li>Sample data: </li></ul>
    3. 3. <ul><li>S.W.O.T. Analysis </li></ul><ul><li>Strengths </li></ul><ul><li>Weaknesses </li></ul><ul><li>Opportunities </li></ul><ul><li>Threats </li></ul><ul><li>Visioning the Future </li></ul><ul><li>what will remain true for the public library over the </li></ul><ul><li>next 15 years? </li></ul><ul><li>what will be different? </li></ul><ul><li>Force Field Analysis </li></ul><ul><li>identifying the major forces which work in the library’s </li></ul><ul><li>favour </li></ul>
    4. 4. <ul><li>Defining Ourselves: </li></ul><ul><li>Five adjectives to be associated with the library and its </li></ul><ul><li>Services: </li></ul><ul><li>Welcoming </li></ul><ul><li>Responsive ( community-focused ) </li></ul><ul><li>Innovative </li></ul><ul><li>Accessible ( referring to physical, intellectual and </li></ul><ul><li>electronic accessibility as well as convenience ) </li></ul><ul><li>Accountable </li></ul>
    5. 5. Vision Statement Mission Statement Library Service Commitment: The Library will build an innovative, efficient and accountable organization to better serve the public. User satisfaction is our primary focus, and this can best be achieved in an organization that: - - - We plan to fulfill our service commitment through: - -
    6. 7. <ul><li>Strategic Plan </li></ul><ul><li>Plan structure: </li></ul><ul><li>Four strategic directions </li></ul><ul><li>Each direction has a number of goals </li></ul><ul><li>Each goal has a number of actions </li></ul><ul><li>Who will do what, when </li></ul>
    7. 8. <ul><li>Goal 1 : Provide a service-oriented staff trained and equipped to meet </li></ul><ul><li>the needs of library customers, with a focus on making customer </li></ul><ul><li>service our top priority </li></ul><ul><li>Example action: </li></ul><ul><li>2005 Management Team </li></ul><ul><li>Develop and administer performance excellence (“competency”) </li></ul><ul><li>standards </li></ul>
    8. 9. <ul><li>Goal 1 : Library facilities will be adapted/built to better support their social role </li></ul><ul><li>as community meeting places … and their emerging role as the community’s </li></ul><ul><li>“ living room” </li></ul><ul><li>Sample actions: </li></ul><ul><li>Building of new branch in Caledonia; renovations to Hagersville branch </li></ul><ul><li>Library to participate on County Accessibility Committee and prepare an </li></ul><ul><li>Accessibility Plan </li></ul>
    9. 10. <ul><li>Goal 3: Increase awareness of Library services by improving public </li></ul><ul><li>communication regarding available library resources and services </li></ul><ul><li>Sample actions: </li></ul><ul><li>Develop a marketing strategy and branding plan that make library promotions </li></ul><ul><li>instantly recognizable </li></ul><ul><li>Publish a quarterly newsletter </li></ul>
    10. 11. Goal 1 : Establish policies that will optimize Library Board performance Goal 2 : Ensure accountability to Haldimand County Council and Haldimand County Taxpayers Goal 3 : Provide quality library service …
    11. 12. Is each strategic direction consistent with the mission statement? Are the directions consistent with one another? Are they distinct enough from each other? Is anything missing? Source: The Centre for Public Skills Training, Frank Martinelli
    12. 13. <ul><li>The plan is done. Now what? </li></ul><ul><li>Present </li></ul><ul><li>to the staff, public and Council </li></ul><ul><li>Implement </li></ul><ul><li>accomplish stated actions </li></ul><ul><li>Monitor </li></ul><ul><li>review at quarterly management team meetings </li></ul><ul><li>Revise </li></ul><ul><li>in January, present to Board and Council what was done </li></ul><ul><li>and what was deferred and, if deferred, why </li></ul><ul><li>Integrate </li></ul><ul><li>apply the plan wherever possible (e.g. reports to Council, </li></ul><ul><li>budget variance reports, work plans) </li></ul>
    13. 14. Specific examples of Strategic Plan Integration: Reports to Council include links to specific goals and actions within our strategic plan ( e.g. a report for funding to renovate the Hagersville branch is linked to Direction 2, Goal 1, Action 2) Budget submissions include service issues identified in strategic planning process and service outcomes as a result of implementing the plan 3-Year Work Plan identifies staffing requirements for ongoing activities and recurring and special projects. These activities and projects are then linked back to the Strategic Plan.
    14. 15. Work Plan Example Outline: Project Type: Special Project Name: New Caledonia Library Facility Lead Department/Lead Division: Library Other Divisions: Support Services Project Objectives:….. Project Description:… Budget Implications:… Achievability:…. Time Frame:…. Strategic Fit: (e.g. Action 2.1.8 Action 1.5.1 Action 1.2.1 Action 1.2.2 )
    15. 16. The Board’s role in planning Strategic planning is a partnership between Board and staff – failure to involve the right people in the process can result in weak commitment to the plan The Board has to ensure that the strategic plan is translated into concrete action plans on an annual basis: “It is reasonable for elected officials to expect the library to be well run and effectively managed. No amount of preparation, advocating, communication, planning or community goodwill can garner much support unless the library board can demonstrate that it has achieved what it set out to achieve. ( Trustee Tips, No. 20)
    16. 17. <ul><li>Planning is an important board role because it: </li></ul><ul><li>Ensures that the community and the library understand why the library is there and what it is trying to achieve </li></ul><ul><li>Investigates the needs of the community and ensures that the library responds to those needs without unnecessary duplication of services available elsewhere in the community. </li></ul><ul><li>Ensures continuity of services </li></ul><ul><li>Ensures long-term commitment to library services among key decision makers in the community </li></ul><ul><li>Ensures the library’s ability to respond to changing needs and trends in the community </li></ul><ul><li>Affirms to council that library funds are being spent in a deliberate and responsible manner </li></ul><ul><li>Source: Library Board Orientation Kit – 2004 – Module 8: Planning 3 </li></ul>
    17. 18. A full version of the Haldimand County Public Library Board’s Strategic Plan is available at: http://library.haldimandcounty.on.ca (follow the Annual Reports link) Specifically: http://www.haldimandcounty.on.ca/Documents/community/library/2005%20Strategic%20Plan.pdf
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