Internal business process strategies might include:
replacing analog phones with a Voice over Internet Protocol (VoIP) system, or
instituting a new purchase order process.
Example: Supporting Criteria Strategy Area Objectives Measures Targets Initiatives Increase constituent awareness of our accomplish-ments by distributing a monthly email newsletter Consti-tuents Increase mission awareness Increase donations Improve communi-cation eCRM analytics Donations increases 5% increase in new prospects 7% increase in donations Start monthly newsletter Add member- ship to web site Publicize in NP Times
Good planning requires that you understand who you are, what technology must do well for you, and where you can get away with it by doing things more creatively, or, perhaps, not quite as elegantly as a for-profit organization might.