introduction to information systems: whiteley / palgrave   chapter 12  – management information management information
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>data processing an...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Business transacti...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Decision making le...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Strategic Manageme...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Tactical Managemen...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Operational Staff ...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Characteristics of...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Structured and Uns...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Structured Decisio...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Unstructured Decis...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Dimensions </li></...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Management Informa...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Analysis Report – ...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Analysis Report – ...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Exception Report –...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Key Target Report ...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Ad-Hoc Reports </l...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>Graphical Presenta...
introduction to information systems: whiteley / palgrave   chapter 12  – management information <ul><li>MIS, EIS, DSS and ...
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IS1004 SO03 – it .is staff

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IS1004 SO03 – it .is staff

  1. 1. introduction to information systems: whiteley / palgrave chapter 12 – management information management information
  2. 2. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>data processing and management information </li></ul>Customer Management Customer Order Processing System orders deliv. note invoice database Management Information System Data:  customers  products  prices  orders  invoices
  3. 3. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Business transaction processing systems accumulate vast amounts of data. </li></ul><ul><li>Information systems use that data to produce management information for: </li></ul><ul><li>Senior managers – for strategic management </li></ul><ul><li>Middle Managers – for tactical planning and control. </li></ul><ul><li>Operational Staff – for day to day decision making in the production process </li></ul>
  4. 4. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Decision making levels in </li></ul><ul><li>the management </li></ul><ul><li>hierarchy </li></ul>Anthony’s triangle control feedback strategic tactical operational
  5. 5. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Strategic Management </li></ul><ul><li>Responsible for major marketing, organisational and investment decisions </li></ul><ul><li>Informed by management information on: </li></ul><ul><li>Organisational performance (sales). </li></ul><ul><li>Organisational finance. </li></ul><ul><li>Competitors </li></ul><ul><li>Trends in the economy and society. </li></ul>
  6. 6. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Tactical Management </li></ul><ul><li>Implementing company policy at departmental level and dealing with issues as they arise. </li></ul><ul><li>Informed by management information on: </li></ul><ul><li>Departmental performance (sales). </li></ul><ul><li>Departmental finance. </li></ul><ul><li>Operational metrics. </li></ul>
  7. 7. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Operational Staff </li></ul><ul><li>The level where the day to day activities of the company occur </li></ul><ul><li>Informed by management information on: </li></ul><ul><li>Specific cases and events that need attention. </li></ul>
  8. 8. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Characteristics of Information at Management Levels </li></ul>weekly / daily monthly / weekly annual / monthly Frequency Departmental Internal Mainly external Source specific cases categories summaries Level of detail immediate medium term long term Time Horizon Operational Tactical Strategic
  9. 9. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Structured and Unstructured Decisions </li></ul><ul><li>As well as requiring different levels and sources of information the nature of decision making is different at different levels of management. </li></ul><ul><li>Decisions can be classified as structured or unstructured (and many decisions have elements of both classifications. </li></ul>
  10. 10. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Structured Decisions </li></ul><ul><li>Operational level decisions tend to be structured: </li></ul><ul><li>There are clear rules. </li></ul><ul><li>The information is clear and available. </li></ul><ul><li>The information requires no interpretation. </li></ul><ul><li>Structured decisions are repeatable. </li></ul>
  11. 11. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Unstructured Decisions </li></ul><ul><li>Strategic level decisions tend to be unstructured: </li></ul><ul><li>There are no clear or complete rules </li></ul><ul><li>The information is incomplete and uncertain </li></ul><ul><li>The information requires interpretation. </li></ul><ul><li>Unstructured decisions will not be repeatable. </li></ul>
  12. 12. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Dimensions </li></ul><ul><li>of </li></ul><ul><li>Decision </li></ul><ul><li>Making </li></ul>unstructured structured Level strategic tactical operational Scope broad focused
  13. 13. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Management Information Reports </li></ul><ul><li>Management information can be presented on paper or screen. </li></ul><ul><li>Types of report are: </li></ul><ul><li>Analysis Report </li></ul><ul><li>Exception Report </li></ul><ul><li>Key Target Report </li></ul><ul><li>Ad-hoc Reports </li></ul><ul><li>Data Enquiry </li></ul><ul><li>Graphical Presentation </li></ul>
  14. 14. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Analysis Report – Sales by Region </li></ul>Sales Analysis by Region 03 Apr 03 (IR01) January February March SE England 97,000 103,000 94,000 SW England 157,000 169,000 172,000 Central England 232,000 263,000 187,000 N England 67,000 87,000 91,000 Scotland 63,000 72,000 84,000 Wales 23,000 24,000 23,000 Total 639,000 718,000 651,000
  15. 15. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Analysis Report – Sales by Product Category </li></ul>Sales Analysis by Product Category 03 Apr 03 SE England (IR02)   January February March   Fresh Meat 24,000 23,000 9,000   Fruit & Veg 15,000 17,000 16,000   Frozen Goods 8,000 10,000 12,000   Dry Goods 31,000 33,000 35,000   Other Goods 19,000 20,000 22,000   Total 97,000 103,000 94,000
  16. 16. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Exception Report – Unpaid Invoices </li></ul>Unpaid Invoice Report 03 Apr 03 (Invoices unpaid after 60 days ) (IR03)   Customer 164923 Mike’s Meat Ltd Rem. Part Inv No. Date Total No Paid 6023465 15.10.02 7,026.00 4 Y 6133492 16.11.02 13,974.00 3 N 6246555 14.12.02 18,127.00 2 N 6319845 15.01.03 11,849.00 1 N   Customer 170029 Fred’s Fish Rem. Part Inv No. Date Total No Paid 6137426 19.12.02 7,623.00 2 N
  17. 17. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Key Target Report </li></ul>Key Target Report – March 2003 03 Apr 03 SW Warehouse (IR04)   Target Actual   Stock Turn: 12.00 10.31   Stock Availability: 98.00% 99.25%   Orders proc day 1: 98.00% 83.96%   Backorder Time: 2 days 3 days   Write-offs: 2.00% 3.46%
  18. 18. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Ad-Hoc Reports </li></ul><ul><li>Once-off reports produced for unanticipated requirements. </li></ul><ul><li>Use fourth generation language / report generator. </li></ul><ul><li>Data Enquiries </li></ul><ul><li>Facility to look up standing data and transaction. </li></ul><ul><li>e.g. Enquire on Order by order-no key </li></ul>
  19. 19. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>Graphical Presentation </li></ul>Central Eng. SW England SE England N. England Scotland Wales £thousand 250 200 150 100 50 January February March
  20. 20. introduction to information systems: whiteley / palgrave chapter 12 – management information <ul><li>MIS, EIS, DSS and Data Mining </li></ul><ul><li>Specialist management reporting system: </li></ul><ul><li>Management information system (MIS) </li></ul><ul><li>Executive information system (EIS) </li></ul><ul><li>Decision support system (DSS) </li></ul><ul><li>Data Warehouse (for Data Mining) </li></ul>
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