Information Technologies Strategic and Tactical Plan


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Information Technologies Strategic and Tactical Plan

  1. 1. Information Technologies Strategic and Tactical Plan University of Maryland Baltimore November 2003
  2. 2. University of Maryland Baltimore Information Technology Priorities <ul><li>Technology Security </li></ul><ul><li>Electronic Communications </li></ul><ul><li>Administrative Systems </li></ul><ul><li>Service Delivery </li></ul><ul><li>Directory Services: Identity Management, Sign-On, Portal </li></ul><ul><li>Technology for e-Teaching and Learning </li></ul><ul><li>Facilitate Off-Campus Access </li></ul><ul><li>Internet2 Awareness, Education, and Use </li></ul><ul><li>IT Policies </li></ul><ul><li>Mobile, Wireless Computing </li></ul><ul><li>Web Development, Environments </li></ul><ul><li>Money </li></ul><ul><li> </li></ul>
  3. 3. Technology Security <ul><li>Action Items : </li></ul><ul><ul><li>To heighten security awareness and education through on-going communications to the entire UMB community. </li></ul></ul><ul><ul><li>To continue to make the campus firewall more active, through information provided by logging, monitoring and analyzing network traffic with contemporary detection software. </li></ul></ul><ul><ul><li>To provide proactive notifications, through the use of e-mail and the UMB IT security web page, regarding the latest security updates and virus protection on servers and client machines. IT Security web: </li></ul></ul><ul><ul><ul><li>URL: </li></ul></ul></ul><ul><ul><li>To implement and enforce the UMB IT security policy. </li></ul></ul><ul><ul><li>To implement baseline, as well as extraordinary security technologies where necessary, for HIPAA and other regulatory compliance. </li></ul></ul>Goal: Address the vulnerabilities with appropriate technologies and create greater awareness of its complexities.
  4. 4. Electronic Communications <ul><li>Action Items: </li></ul><ul><ul><li>To maintain connections, where necessary, which support common functionality and electronic access to individuals across the disparate systems. </li></ul></ul><ul><ul><li>To prepare the campus Exchange 2000 e-mail server for additional account hosting. </li></ul></ul><ul><ul><li>To develop plans and execute a methodology for migrating school and administrative units to Windows 2000 and Exchange 2000/2003. </li></ul></ul><ul><ul><li>To update the current student e-mail system to a more contemporary solution. </li></ul></ul><ul><ul><li>To continue filtering identifiable SPAM e-mail, and develop even more sophisticated techniques to further reduce the volume of SPAM. </li></ul></ul>Goal: Electronic communication services will be recognized for: providing seamless and intuitive connections to individuals throughout the campus, schools, hospital and UPI; contemporary functionality; and reliable, high-quality service and support.
  5. 5. Administrative Systems <ul><li>Action Items : </li></ul><ul><ul><li>To stabilize, support, and further enhance the eUMB Human Resources and Payroll system. </li></ul></ul><ul><ul><li>To begin the scoping exercises, fit/gap, security analyses, and plan development for the new financials and grants system leading to implementation activities beginning in Winter 2004. </li></ul></ul><ul><ul><li>To continue using student web registration for Nursing, Graduate, Dental Hygiene, Social Work, Pharmacy, and Law School students, and expand its use to all programs of the university. </li></ul></ul><ul><ul><li>To begin implementing student web admissions, for the School of Nursing and Graduate School initially, and other schools as requested and needed. </li></ul></ul><ul><ul><li>To continue using the automated application interface to load Pharmacy and Law admissions applications directly into the student system and work with the other schools on an automated application interface. </li></ul></ul><ul><ul><li>To continue using the research data warehouse (ORD system) and its new web-based access to view research data and perform key-word searches. </li></ul></ul>Goal: Implement and provide support for systems which provide members of the UMB community with convenient, intuitive and authorized access to data that promote the efficient administration of Schools and the University.
  6. 6. Service Delivery <ul><li>Action Items: </li></ul><ul><ul><li>To meet the service and support needs of the campus and school community by continuing to develop the operations in the Assistance and Service Center, advance ASC staff knowledge and the technology available to them for processing and resolving service requests, to coordinate and collaborate with other help desks and service operations in the schools, UPI, and hospital, and to proactively inform the campus community about UMB technology as well as the status of specific requests. </li></ul></ul><ul><ul><li>To provide technical assistance for enterprise wide systems and technologies and to expeditiously respond to the service calls from campus constituencies pertaining to these technologies. </li></ul></ul><ul><ul><li>To provide training for enterprise wide systems. </li></ul></ul><ul><ul><li>To provide accurate, up-to-date, and pertinent information for students, faculty, staff, and administrators on the CITS website. </li></ul></ul><ul><ul><li>To create open channels of communication to aid in the evaluation of the effectiveness of services and support. </li></ul></ul><ul><ul><li>To treat UMB students, faculty, and staff as treasured customers, and achieve excellence in service to the UMB community. </li></ul></ul>Goal: Provide a highly effective delivery of service and support system which focuses on the needs and requests of students, faculty, staff, and administrators, and applying and adapting technology to improve the quality of this delivery.
  7. 7. Directory Services: Identity Management, Sign-On, Portal <ul><li>Action Items: </li></ul><ul><ul><li>To build an identity management database which is an accurate and up-to-date authoritative identity repository for people, organizational units, roles, groups, and other attributes. </li></ul></ul><ul><ul><li>To implement a directory service solution that would address authentication and authorization issues for the purpose of gaining access to multiple applications through the use of one userid and password. </li></ul></ul><ul><ul><li>To implement a web portal that will give users simple, quick, secure access to needed information and services. </li></ul></ul>Goal: Advance integrated access to applications and information resources by building appropriate electronic trust technologies.
  8. 8. Technology for e-Teaching and Learning <ul><li>Action Items: </li></ul><ul><ul><li>To introduce faculty to new software, the capabilities of the web as well as classroom technologies and to assist faculty with developing knowledge of and skills with emerging technologies. </li></ul></ul><ul><ul><li>To assist faculty with designing, implementing, and supporting web-enhanced, web-centric, and web-based courses. </li></ul></ul><ul><ul><ul><li>To support the latest release of Blackboard (i.e., hardware maintenance, course creation, course back-ups, class list uploads, and technical assistance). </li></ul></ul></ul><ul><ul><ul><li>To continue to offer training and professional development workshops in Blackboard, other web technologies, streaming audio and video technologies, video-conferencing equipment, and with software programs used for teaching and learning. Workshops will incorporate key pedagogical issues (where appropriate), such as instructional strategies, copyright, intellectual property, and cyber-cheating. </li></ul></ul></ul><ul><ul><ul><li>To use the Blackboard software for both traditional as well as continuing education programs. </li></ul></ul></ul><ul><ul><li>To supplement the delivery of education by providing access to instructional materials and building online learning communities for students anytime and anywhere. </li></ul></ul>Goal: Support faculty in their use of on-line and classroom technologies and in their initiatives to enhance teaching and learning with technology.
  9. 9. Technology for e-Teaching and Learning (con’t) <ul><li>Action Items: </li></ul><ul><ul><li>To ensure that both the web and classroom technologies are easy to use and intuitive. </li></ul></ul><ul><ul><li>To ensure that the technologies available to faculty (equipment, the network, software, etc.) work reliably well and appropriate training is available for the use of these technologies. </li></ul></ul><ul><ul><li>To support faculty instructional and research initiatives that transmit and receive voice, video, and data (both point-to-point and multi-point) across the campus network and the Internet. </li></ul></ul><ul><ul><li>To create a support structure for faculty such that teaching with technology is an exciting, easy transition and not a burden fraught with difficulties. </li></ul></ul>Goal: Support faculty in their use of on-line and classroom technologies and in their initiatives to enhance teaching and learning with technology.
  10. 10. Facilitate Off-Campus Access <ul><li>Action Items: </li></ul><ul><ul><li>To announce the established partnerships with companies that are providing traditional dial-up Internet service, and high-speed broadband services to UMB students, faculty, and staff. </li></ul></ul><ul><ul><li>To promote the off-campus access options that provide competitive or decreased costs for all members of the UMB community. </li></ul></ul><ul><ul><li>To announce and promote the use of the CITS Internet Service Provider web page and the ISP options on the following page: </li></ul></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><li>To continue to negotiate with companies, to offer UMB faculty, staff, and students even better rates for Internet service and provide reliable remote access to campus computing services. </li></ul></ul>Goal: Ensure that off-campus network connection options are available to students, faculty, and staff through both dial-up and broadband services.
  11. 11. Internet2 Awareness, Education, and Use <ul><li>Action Items : </li></ul><ul><ul><li>To promote Internet2 and the capability of the high-speed Abilene network for collaborating with colleagues at other institutions and research agencies. </li></ul></ul><ul><ul><li>To educate faculty, researchers, and staff on the use and benefits of video-conferencing as well as transmitting large files of data and/or images across the Internet2 Abilene network. </li></ul></ul><ul><ul><li>To schedule Internet2 education and demonstration sessions with faculty and researchers in UMB schools and departments. </li></ul></ul><ul><ul><li>To have a core group of CITS/School Internet2 demonstrators who, on request and demand, can show individuals and groups of faculty how to use video-conferencing as well as how to send large electronic files across the Internet2 Abilene network. </li></ul></ul><ul><ul><li>To develop, promote, and support a high-speed network connection in Baltimore City with Johns Hopkins University, UMATS, and Morgan State. Other participants include the City of Baltimore, SAILOR , and potentially grades K-12, other regional higher education institutions, libraries, museums, etc. </li></ul></ul>Goal: Increase research and educational activity through the use of the Internet2 Abilene network.
  12. 12. IT Policies <ul><li>Action Items : </li></ul><ul><ul><li>To implement and enforce the following recently completed UMB policies and standards. Available at: </li></ul></ul><ul><ul><ul><li>IT Acceptable Use Policy </li></ul></ul></ul><ul><ul><ul><li>Network Standards </li></ul></ul></ul><ul><ul><ul><li>Server Security Standard </li></ul></ul></ul><ul><ul><ul><li>Workstation Security Standard </li></ul></ul></ul><ul><ul><ul><li>IT Privacy Policy </li></ul></ul></ul><ul><ul><ul><li>HIPAA Privacy Policy </li></ul></ul></ul><ul><ul><ul><li>IT Security Policy </li></ul></ul></ul><ul><ul><ul><li>Web Site Privacy Policy </li></ul></ul></ul><ul><ul><ul><li>Wireless Security Standard </li></ul></ul></ul><ul><ul><li>To continue developing the UMB, UMMS, UPI infrastructure governance policies, procedures and standards for the purpose of having a safe, secure and efficient information technology environment with clear accountability and standard practices. </li></ul></ul>Goal: Develop a comprehensive set of contemporary policies that address the use of information technology as well as regulatory requirements and laws.
  13. 13. Mobile, Wireless Computing <ul><li>Action Items: </li></ul><ul><ul><li>To promote and enforce the use of the Wireless Security Policy and Standards when installing wireless networks and devices. </li></ul></ul><ul><ul><li>To explore areas where wireless networks can and should be installed and proceed with the implementations of wireless networks and connectivity. </li></ul></ul><ul><ul><li>To maintain an inventory of wireless network installations across campus. </li></ul></ul><ul><ul><li>To enable the creation of an interoperable wireless environment that protects against security breaches while supporting appropriate access to data for students, faculty, and staff. </li></ul></ul>Goal: Universal connectivity for using wireless devices throughout the university, hospital and UPI community.
  14. 14. Web Development, Environments <ul><li>Action Items : </li></ul><ul><ul><li>To establish a university-wide web development team. </li></ul></ul><ul><ul><li>To complete faculty, student, staff, alumni, and executive Intranets that contain desired links to information resources. </li></ul></ul><ul><ul><li>To continue assisting departments, administrative units, and schools with redesigning and updating websites. </li></ul></ul><ul><ul><li>To promote the use of the content management system (CMS), and begin converting and importing existing websites into CMS so that web developers can take advantage of the CMS functionality. </li></ul></ul><ul><ul><li>To provide training to UMB staff and faculty on web design, development, and the use of the content management system. </li></ul></ul><ul><ul><li>To enhance the web presence of the schools and the university, and produce a sense of community, by building dynamic and interactive environments for collaboration and the exchange of information. </li></ul></ul>Goal: Enhance the web presence for the schools and the university as a whole by building dynamic and interactive environments for sharing and collecting information.
  15. 15. Money <ul><li>Action Items: </li></ul><ul><ul><li>To identify and use procurement mechanisms to reduce technology purchase costs, license costs, and support costs. </li></ul></ul><ul><ul><li>To collaborate on offering services, where possible and appropriate. </li></ul></ul><ul><ul><li>To build collaborative support models. </li></ul></ul><ul><ul><li>To identify and communicate the value-added of technology as it relates to improved efficiency and effectiveness. </li></ul></ul>Goal: Minimize costs and enhance efficiency and effectiveness of information technology.
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