Dr Andrew Treloar, Director Information Management and Strategic Planning, ITS ICT Infrastructure Strategic Plan: 2006 - 2...
Outline <ul><li>Why a new strategic plan? </li></ul><ul><li>Context </li></ul><ul><li>ICT and Infrastructure </li></ul><ul...
Why a new strategic plan? <ul><li>Last one published in 2001 </li></ul><ul><ul><li>Base plan </li></ul></ul><ul><ul><li>Se...
Context - 2001 ITSP Insert image of original pyramid
Monash University Planning Pyramid
ITS Planning Pyramid
ICT and Infrastructure <ul><li>ICT - Information & Communication Technologies </li></ul><ul><li>Infrastructure underpins e...
Principles <ul><li>The deployment of ICT Infrastructure is guided by two sets of principles </li></ul><ul><ul><li>Informat...
Information Management Principles <ul><li>Corporate importance </li></ul><ul><li>Information sources </li></ul><ul><li>Use...
IT Architecture Principles <ul><li>University strategic objectives guide IT decisions </li></ul><ul><li>Systems are secure...
ICT Infrastructure Strategic Plan - Layout <ul><li>Divided up into six sections </li></ul><ul><ul><li>Research </li></ul><...
Section Layout* <ul><li>Each section starts with one-page overview identifying the main issues </li></ul><ul><li>The remai...
Example Overview Benefits Investments Status Leadership
Research  Overview <ul><li>Researcher-centric tools, applications, support and advice </li></ul><ul><li>e-Research project...
Education Overview   <ul><li>Enterprise Learning Management System rolled out – WebCT </li></ul><ul><li>Operational servic...
Education   (cont) <ul><li>Recently formed learning management steering committee </li></ul><ul><li>Monash university stud...
Administration  Overview   <ul><li>Rollout of mySAP ERP </li></ul><ul><li>More self-service coming </li></ul><ul><ul><li>i...
International Overview   <ul><li>International Plan approved </li></ul><ul><li>‘ One Monash’ </li></ul><ul><ul><li>Consist...
Information Management Overview   <ul><li>Information Management Strategy published... </li></ul><ul><li>themed... </li></...
ICT Core Infrastructure Overview <ul><li>Requirements </li></ul><ul><li>Security </li></ul><ul><li>Scalability </li></ul><...
Process for future years <ul><li>Annual planning conference will continue </li></ul><ul><li>Annual revision of overview se...
Questions <ul><li>? </li></ul>http://www.monash.edu.au/about/itsp/
e-Research Programme   <ul><li>DEST Funding </li></ul><ul><ul><li>ARROW+ARROW2: $8M </li></ul></ul><ul><ul><li>DART+ARCHER...
Research Administration   <ul><li>2007: $448K strategic initiatives fund </li></ul><ul><li>2008: possible replacement of R...
Teaching and Learning Spaces   <ul><li>Approximately  70,000 teaching sessions  conducted  per year   </li></ul><ul><li>16...
Educational Technology Innovation   <ul><li>Educational Technology Sub-Committee   established by  t he Education Committe...
Administration – Enterprise Resource Planning (ERP) <ul><li>SAP implemented in 1999 </li></ul><ul><li>Application integrat...
Administration  - Student Management System <ul><li>Callista implemented in 2000 </li></ul><ul><li>Associated systems deve...
Information Management - Web technologies/Web strategy <ul><li>University-wide web strategy published in early 2006 </li><...
Information Management - Web technologies/portal Platform <ul><li>2008: conduct a proof of suitability exercise with the O...
Information Management -  Management information/Business intelligence & KPI   <ul><li>Recent initiatives </li></ul><ul><u...
Information Management -  Workgroup Collaboration Support   <ul><li>The current environment was selected in 1996 and is es...
ICT Core Infrastructure – Data Centres <ul><li>Build </li></ul><ul><ul><li>Two new data centres of 500m2 each - $18.4M </l...
ICT Core Infrastructure –  Cabled Data Network   <ul><li>Large and complex network </li></ul><ul><ul><li>more than 1,350 n...
ICT Core Infrastructure –  Wireless Data Network <ul><li>Over 3,500 wireless clients </li></ul><ul><li>Over 400 Wireless A...
ICT Core Infrastructure –  Internet Services <ul><li>Provision and management of gateways (proxies, remote access etc), ca...
Shared Services Review <ul><li>Consolidation of service desks </li></ul><ul><li>Reducing TCO on desktop workstations </li>...
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ICT Plan Overview (ppt 1.7MB)

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ICT Plan Overview (ppt 1.7MB)

  1. 1. Dr Andrew Treloar, Director Information Management and Strategic Planning, ITS ICT Infrastructure Strategic Plan: 2006 - 2010 Presentation to IT Managers, 17 October 2006
  2. 2. Outline <ul><li>Why a new strategic plan? </li></ul><ul><li>Context </li></ul><ul><li>ICT and Infrastructure </li></ul><ul><li>Structure </li></ul><ul><li>Overview </li></ul>
  3. 3. Why a new strategic plan? <ul><li>Last one published in 2001 </li></ul><ul><ul><li>Base plan </li></ul></ul><ul><ul><li>Series of annual updates in varying formats </li></ul></ul><ul><li>Strategic planning environment for university has now evolved and settled down </li></ul><ul><li>New Academic plans and directions for next five years now in place </li></ul>
  4. 4. Context - 2001 ITSP Insert image of original pyramid
  5. 5. Monash University Planning Pyramid
  6. 6. ITS Planning Pyramid
  7. 7. ICT and Infrastructure <ul><li>ICT - Information & Communication Technologies </li></ul><ul><li>Infrastructure underpins everything </li></ul><ul><li>Some largely invisible to most users </li></ul><ul><ul><li>server hosting, storage provision, and voice/data networks and many underpinning software systems </li></ul></ul><ul><li>Some only visible to a small and specialized subset of the university community </li></ul><ul><ul><li>research admin, student management and ERP </li></ul></ul><ul><li>Some infrastructure is fundamental platform for everything the university does </li></ul><ul><ul><li>collaboration environment, web </li></ul></ul>
  8. 8. Principles <ul><li>The deployment of ICT Infrastructure is guided by two sets of principles </li></ul><ul><ul><li>Information Management Principles </li></ul></ul><ul><ul><li>IT Architecture Principles </li></ul></ul>
  9. 9. Information Management Principles <ul><li>Corporate importance </li></ul><ul><li>Information sources </li></ul><ul><li>User-centeredness </li></ul><ul><li>Availability </li></ul><ul><li>Staff and student development </li></ul><ul><li>Productivity and efficiency </li></ul><ul><li>Statutory requirements </li></ul><ul><li>Trustworthy information and systems </li></ul><ul><li>Retention and disposal </li></ul><ul><li>Information and technology </li></ul>
  10. 10. IT Architecture Principles <ul><li>University strategic objectives guide IT decisions </li></ul><ul><li>Systems are secure </li></ul><ul><li>Designs target high availability and reliability </li></ul><ul><li>Systems safeguard privacy and intellectual property </li></ul><ul><li>Systems use the authoritative source for data </li></ul><ul><li>Open standards are used where possible </li></ul><ul><li>Platform-independent user environments are globally accessible </li></ul><ul><li>Purchased software is preferred to in-house development </li></ul><ul><li>Standard products and platforms are adopted to limit diversity </li></ul><ul><li>Applications share hardware platforms </li></ul><ul><li>Systems are structured for easy extension </li></ul><ul><li>Management of systems is easy to devolve </li></ul>
  11. 11. ICT Infrastructure Strategic Plan - Layout <ul><li>Divided up into six sections </li></ul><ul><ul><li>Research </li></ul></ul><ul><ul><li>Education </li></ul></ul><ul><ul><li>International </li></ul></ul><ul><ul><li>Administration </li></ul></ul><ul><ul><li>Information Management </li></ul></ul><ul><ul><li>ICT Core Infrastructure </li></ul></ul>
  12. 12. Section Layout* <ul><li>Each section starts with one-page overview identifying the main issues </li></ul><ul><li>The remainder of each section highlights particular issues of importance on one page </li></ul><ul><ul><li>Introductory paragraph </li></ul></ul><ul><ul><li>Benefits in business terms </li></ul></ul><ul><ul><li>Proposed leadership </li></ul></ul><ul><ul><li>Estimated investment </li></ul></ul><ul><ul><li>Status to date </li></ul></ul><ul><li>* This format derives from OSU Strategic Plan </li></ul>
  13. 13. Example Overview Benefits Investments Status Leadership
  14. 14. Research Overview <ul><li>Researcher-centric tools, applications, support and advice </li></ul><ul><li>e-Research projects </li></ul><ul><li>Information repository, cataloguing and curation systems </li></ul><ul><li>Research collaboration </li></ul><ul><li>Physical infrastructure </li></ul><ul><li>Management information systems </li></ul>
  15. 15. Education Overview <ul><li>Enterprise Learning Management System rolled out – WebCT </li></ul><ul><li>Operational service from 2007 onwards </li></ul><ul><li>$510K Strategic Initiative Funding in 2007 for Vista 4 pilot, planned rollout in 2008 </li></ul><ul><li>W atching brief on alternate enterprise LMS </li></ul><ul><li>Scheduled upgrades once every 18 months for the foreseeable future </li></ul>
  16. 16. Education (cont) <ul><li>Recently formed learning management steering committee </li></ul><ul><li>Monash university studies online (MUSO) will broaden to include: </li></ul><ul><ul><li>InterLearn </li></ul></ul><ul><ul><li>LEX </li></ul></ul><ul><ul><li>Walkabout </li></ul></ul><ul><ul><li>my.monash unit pages </li></ul></ul>
  17. 17. Administration Overview <ul><li>Rollout of mySAP ERP </li></ul><ul><li>More self-service coming </li></ul><ul><ul><li>in a standards-based way </li></ul></ul><ul><li>Increased application integration </li></ul><ul><li>Review of options for student management </li></ul>
  18. 18. International Overview <ul><li>International Plan approved </li></ul><ul><li>‘ One Monash’ </li></ul><ul><ul><li>Consistent set of services </li></ul></ul><ul><li>Opportunities for those who are “ less mobile ” for “virtual international experiences” </li></ul><ul><li>Improve efficiency of staff communication between campuses </li></ul><ul><li>Create good quality e-learning connectivity </li></ul><ul><li>Dependent on network and VOIP investment </li></ul>
  19. 19. Information Management Overview <ul><li>Information Management Strategy published... </li></ul><ul><li>themed... </li></ul><ul><ul><li>Working with information efficiently and effectively </li></ul></ul><ul><ul><li>Delivering information and services to users using web technologies </li></ul></ul><ul><ul><li>Providing high quality management information </li></ul></ul><ul><ul><li>Supporting collaborative activity </li></ul></ul><ul><li>and being implemented </li></ul><ul><ul><li>IM forums </li></ul></ul><ul><ul><li>IM for Workgroups Framework </li></ul></ul><ul><ul><li>ICE </li></ul></ul>
  20. 20. ICT Core Infrastructure Overview <ul><li>Requirements </li></ul><ul><li>Security </li></ul><ul><li>Scalability </li></ul><ul><li>Resilience </li></ul><ul><li>Recoverability </li></ul><ul><li>Accessibility </li></ul><ul><li>Manageability </li></ul><ul><li>Fitness for purpose </li></ul><ul><li>Standards compliance </li></ul><ul><li>Areas </li></ul><ul><li>Data Centres </li></ul><ul><li>Cabled Data Network </li></ul><ul><li>Wireless Data Network </li></ul><ul><li>Internet Services </li></ul><ul><li>Telephone Services </li></ul><ul><li>Host Server Platforms </li></ul><ul><li>Data Storage Mgt </li></ul><ul><li>Workstation Infrastructure </li></ul><ul><li>Security </li></ul><ul><li>Application Integration </li></ul><ul><li>Identity Management and Authentication Systems </li></ul>
  21. 21. Process for future years <ul><li>Annual planning conference will continue </li></ul><ul><li>Annual revision of overview sections </li></ul><ul><li>Annual update of funding and status elements for each strategic initiative </li></ul><ul><li>Annual addition/deletion of strategic initiatives as university priorities change </li></ul>
  22. 22. Questions <ul><li>? </li></ul>http://www.monash.edu.au/about/itsp/
  23. 23. e-Research Programme <ul><li>DEST Funding </li></ul><ul><ul><li>ARROW+ARROW2: $8M </li></ul></ul><ul><ul><li>DART+ARCHER: $7.8M </li></ul></ul><ul><ul><li>LIEF 2006+2007: $0.5M </li></ul></ul><ul><li>MMV Funding </li></ul><ul><ul><li>VeRSI: $2.4M </li></ul></ul><ul><li>2007 Strategic Initiative Funding </li></ul><ul><ul><li>LaRDS, MCG, MeRP: $0.6K </li></ul></ul><ul><li>Status </li></ul><ul><ul><li>ARROW: in use </li></ul></ul><ul><ul><li>LaRDS: 60TB disk and SAN commissioned </li></ul></ul>
  24. 24. Research Administration <ul><li>2007: $448K strategic initiatives fund </li></ul><ul><li>2008: possible replacement of RM4 with InfoEd software: up to $5M from the strategic initiatives fund </li></ul><ul><li>2007 - 2008: implementation of the BI strategy (cost to be determined) </li></ul><ul><li>Status </li></ul><ul><ul><li>ROPES, ongoing RM4 modules, research quality framework information system </li></ul></ul><ul><ul><li>Replacing MRGS access databases </li></ul></ul>
  25. 25. Teaching and Learning Spaces <ul><li>Approximately 70,000 teaching sessions conducted per year </li></ul><ul><li>160 centrally managed and 110 Faculty owned teaching spaces at Australian campuses </li></ul><ul><li>3-5 year (average of 4 years) refurbishment cycle to refresh technology components </li></ul><ul><li>P rogressively developing learning commons </li></ul>
  26. 26. Educational Technology Innovation <ul><li>Educational Technology Sub-Committee established by t he Education Committee of Academic Board </li></ul><ul><ul><li>encourag e examples of best practice </li></ul></ul><ul><ul><li>mainstreamed whe n successful </li></ul></ul><ul><li>Student Experience Framework developed to support the goals id entified in Monash Directions 2025 </li></ul><ul><li>Trials of e-Portfolios, Lectures online expanded for MP3 downloading and podcasting, iLecture system (integrated slides, audio, video and notes), Desktop Video Conferencing for remote students, delivery to mobile phones/PDAs, in class polling using wireless keypads </li></ul>
  27. 27. Administration – Enterprise Resource Planning (ERP) <ul><li>SAP implemented in 1999 </li></ul><ul><li>Application integration and cross-application reporting are key issues for 2006 and beyond </li></ul><ul><li>Work has commenced on replacing the legacy ‘point to point’ data-dependent application interfaces </li></ul><ul><li>The focus is now on reporting the information systems contain for tactical and strategic purposes </li></ul>
  28. 28. Administration - Student Management System <ul><li>Callista implemented in 2000 </li></ul><ul><li>Associated systems developed/acquired since: </li></ul><ul><ul><li>research administration </li></ul></ul><ul><ul><li>timetabling and class booking </li></ul></ul><ul><ul><li>flexible learning support systems for off-campus learning, </li></ul></ul><ul><ul><li>course and unit publications </li></ul></ul><ul><ul><li>student load planning and monitoring </li></ul></ul><ul><ul><li>core business evaluations </li></ul></ul><ul><li>The final phase of DEST (Department of Education, Science and Training) reforms will be undertaken in 2007 </li></ul><ul><li>Monash will need to comply with other government reporting systems such as the Centrelink Academic Reassessment Transformation (CART) </li></ul>
  29. 29. Information Management - Web technologies/Web strategy <ul><li>University-wide web strategy published in early 2006 </li></ul><ul><li>University's web presence must “Attract, support and retain staff, students and partners most likely to help Monash in the attainment of its strategic goals, in the most cost-effective manner.” </li></ul><ul><li>Separating public (external-facing) and intranet (internal-facing) content </li></ul><ul><ul><li>Extranet creation planned for 2007 </li></ul></ul><ul><li>Focuses on user needs and activities rather than on institutional information silos </li></ul>
  30. 30. Information Management - Web technologies/portal Platform <ul><li>2008: conduct a proof of suitability exercise with the Oracle portal engine </li></ul><ul><li>2009 - 2010: pending successful proof of suitability and development of implementation plan; commence migration </li></ul>
  31. 31. Information Management - Management information/Business intelligence & KPI <ul><li>Recent initiatives </li></ul><ul><ul><li>TARDIS, ROPES, University KPI Reporting and Course and Unit Profiling </li></ul></ul><ul><ul><li>Data has been sourced from SAP, Callista, ResearchMaster, DEST/GCCA submissions and national collections </li></ul></ul><ul><li>Monash is piloting Business Process Execution Language (BPEL) software for application integration </li></ul><ul><li>Business Intelligence (BI) </li></ul><ul><ul><li>Strategy completed 2006 </li></ul></ul><ul><ul><li>applications and technologies for gathering, storing, analysing and reporting data to help organisations make better decisions </li></ul></ul>
  32. 32. Information Management - Workgroup Collaboration Support <ul><li>The current environment was selected in 1996 and is essentially email and calendar </li></ul><ul><li>Current integrated offerings provide </li></ul><ul><ul><li>shared document spaces </li></ul></ul><ul><ul><li>mobility support </li></ul></ul><ul><ul><li>instant messaging </li></ul></ul><ul><ul><li>presence awareness </li></ul></ul><ul><ul><li>web conferencing </li></ul></ul><ul><li>Progressive rollout starting right now </li></ul>
  33. 33. ICT Core Infrastructure – Data Centres <ul><li>Build </li></ul><ul><ul><li>Two new data centres of 500m2 each - $18.4M </li></ul></ul><ul><ul><li>One new data centre or 500m2 and refurbish the existing Building 28 facility - $13.3M </li></ul></ul><ul><ul><li>One large data centre of 1000m2 and share facilities with another University - $14.8M </li></ul></ul><ul><li>Refurbish an existing building to build one large data centre of 1000m2 and share facilities with another University - $10M </li></ul><ul><li>2006: Plan and Design </li></ul><ul><li>2007: Commence first Data Centre </li></ul>
  34. 34. ICT Core Infrastructure – Cabled Data Network <ul><li>Large and complex network </li></ul><ul><ul><li>more than 1,350 network devices </li></ul></ul><ul><ul><li>20,000+ network data points </li></ul></ul><ul><ul><li>50 buildings on 20 sites </li></ul></ul><ul><li>Quality of Service (QoS) support is being implemented to prioritise traffic for delay-sensitive applications such as video and Voice Over IP (VoIP) </li></ul><ul><li>Progressively moving to inter-campus and Internet gigabit network capacity links replacing microwave with glass optical fibre </li></ul>
  35. 35. ICT Core Infrastructure – Wireless Data Network <ul><li>Over 3,500 wireless clients </li></ul><ul><li>Over 400 Wireless Access Points </li></ul><ul><li>Planned introduction of the eduroam service ( http://www. eduroam .edu.au/ ) </li></ul>
  36. 36. ICT Core Infrastructure – Internet Services <ul><li>Provision and management of gateways (proxies, remote access etc), capacity, bandwidth, border and router management </li></ul><ul><li>Network speed on-campus, inter-campus and to the internet is gigabit per second </li></ul><ul><li>Most inbound Internet traffic flows through the various proxy servers </li></ul><ul><li>Range of initiatives will enhance the performance of the proxy service functions and allow faster access </li></ul>
  37. 37. Shared Services Review <ul><li>Consolidation of service desks </li></ul><ul><li>Reducing TCO on desktop workstations </li></ul><ul><ul><li>Focusing on administrative divisions </li></ul></ul><ul><ul><li>Locked down environment </li></ul></ul><ul><ul><li>Remote tools </li></ul></ul><ul><ul><li>Streamlining procurement etc. </li></ul></ul><ul><li>Consolidating bespoke applications </li></ul>
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