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Director of Information Technology

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  • 1. CONNECTICUT COMMUNITY COLLEGES Job Description Director of Information Technology Salary Level: Date Approved/Revised: 20 Approved: 10/01/02 _____________________________________________________________________ _ Position Purpose The Director of Information Technology plans and manages comprehensive information technology services at a two-year, degree and certificate-granting Community College at which such functions as instruction, business, student records, library services and financial aid are assisted by computerization. Information technology services include: academic computing for students and faculty; administrative computing for staff and administration, including student records management; telecommunications; local and wide area networking; library automated and networked systems; and specialized applications of technology for instruction and research. The College’s information technology services are assisted by the System Data Center, the Community College system’s central information technology service which develops and purchases software applications which are available systemwide. The Director of Information Technology is the strategic on-site manager of the College’s comprehensive computer technology systems. The position’s leadership role includes budgeting and development of strategic and operational plans and policies as well as providing leadership in developing policies on instructional technology. The position carries responsibility for system security. Supervisory and Other Relationships The Director of Information Technology typically works under the direction of a Dean of Administrative Services or other administrator. The position manages the work of supervisory, technical and support staff who perform the full range of academic and administrative computer services. The position is required to have extensive collaborative relationships with an array of academic, professional and administrative people within the College, the Community College system and in professional associations. The incumbent is expected to represent the College in a positive manner. 1
  • 2. Major Accountabilities The Director of Information Technology is accountable for providing the information technology services needed to contribute to achieving the College’s learning mission through effective performance in these essential functional areas: • Effective functioning of the College’s information and telecommunications technology systems; • Plan, design and implement new instructional technology; • Design, development and installation of hardware and software appropriate for the College’s needs; • Training, development and direction of Information Technology staff; • Budget and fiscal management; • Strategic and operational planning for development of information technology services. Examples of Essential Duties and Accountabilities The following examples of duties and accountabilities illustrate the general range of tasks assigned to the position but are not intended to define the limits of required duties. Other essential duties may be assigned consistent with the general scope of the position. A. Effective functioning of the College’s information and telecommunications technology systems: The Director of Information Technology is accountable for directing the operation of the information technology and telecommunications equipment and software systems to assure useful support for the College’s academic and administrative missions. This accountability includes such essential tasks as: 1. Directing or personally performing the operation, monitoring, testing, maintaining and repairing of the College’s computer-based and telecommunications systems; 2. Monitoring and evaluating system performance and initiating necessary corrective action to assure continuity of services meeting the College’s needs. B. Plan, design and implement new instructional technology: The Director of Information Technology is accountable for designing and developing instructional technology applications which enhance the educational mission of the college. This accountability includes such essential tasks as: 1. Propose use of new instructional technology techniques; 2. Planning and implementing new instructional technology services; 3. Participate in curriculum planning in information technology areas; 4. Research technological applications appropriate to the college’s academic uses; 5. Designing and developing systems, including software, equipment and facilities which support the teaching effort of the college; 6. Developing and conducting useful and informative training meetings and demonstrations for faculty and staff, including design and development of helpful instructional materials; 2
  • 3. 7. Demonstrating and guiding faculty in operation of complex instructional systems for classrooms and laboratories; 8. Classroom design. C. Design, development and installation of hardware and software appropriate for the College’s needs: The Director of Information Technology is accountable for making sure the College’s information technology and telecommunications systems are appropriate for the College’s needs. This accountability includes such essential tasks as: 1. Researching and evaluating hardware and software which will enhance the College’s academic and administrative performance; 2. Developing plans and strategies, including capital budgets, for hardware and software systems appropriate for the College’s needs; 3. Performing systems design and applications development for effective and efficient technical support of College academic and administrative programs; 4. Selecting systems and vendors, contracting for systems and services and overseeing vendor installation of hardware and software; 5. Reviewing systems’ performance, evaluating their usefulness and appropriateness for College needs and initiating necessary action to correct deficiencies. D. Training, development and direction of Information Technology staff: The Director of Information Technology is accountable for providing an appropriately qualified staff and for assuring their effective performance. This accountability includes such essential tasks as: 1. Recruiting and selecting appropriately qualified staff for the College’s information technology needs within the constraints of fiscal and compensation policy; 2. Providing for training and development of staff to assure their current and continuing competencies in the fields necessary for effective performance; 3. Providing leadership, direction and coaching to assigned staff to assure their effective and efficient performance; 4. Reviewing and evaluating staff performance, providing guidance and coaching for improved performance where needed and conducting useful and constructive performance reviews with assigned staff members; 5. In collaboration with the College Human Resource Director, providing fair and effective administration of College human resource and labor relations policies. E. Budget and fiscal management: The Director of Information Technology is accountable for effective management of financial resources and is required to answer for the value of information technology and telecommunications services achieved with financial investments in equipment, systems and human resources. This accountability includes such essential tasks as: 1. Analyzing the resources needed to fulfill the Department’s service obligations including development of cost and benefit analyses and long term forecasts of information technology requirements; 2. Providing guidance to College administration and faculty on design of classrooms and other facilities using information technology and participating in the development of capital budgets for those facilities; 3
  • 4. 3. Preparing fiscally sound budgets including rationales for expected results to be achieved from expenditures; 4. Regularly monitoring expenditures compared to budgets, assessing fiscal trends and taking needed corrective action to assure budgetary integrity; 5. Developing sound long term strategies for optimizing the return on the Department’s financial resources. F. Strategic and operational planning for development of Information Technology services: The Director of Information Services is responsible for the College’s strategic and operational planning for development of information technology. This accountability includes such essential tasks as: 1. Facilities planning for data and telecommunications; 2. Prepare long range plans for information technology on campus; 3. Research and assess feasibility and advisability for adapting innovations in information technology; 4. Provide leadership in developing campus policies relating to information technology or instructional technology (e.g. acceptable use policies); 5. Prepare an annual report of information technology; 6. Manage computer classroom/laboratory resources (plan and design room layouts, recommend new facilities as needed, plan machine configurations to best meet academic needs, etc.) Professional Participation and Development In addition to the accountabilities listed above, the Director of Information Technology is required to carry out the essential duties of: • Represent college on CTC system committees, State of CT committees and professional organizations that advance technology on campus; • Provide leadership role in campus committees pertaining to technology; • Attendance and participation at convocation and commencement ceremonies; • Service on assigned committees and task forces; • Attendance and participation in professional conferences regarding technology; • Attendance and participation at committee, staff, informational and professional meetings; All of these may involve attendance at evening or weekend events. The incumbent is required to maintain currency in the position’s required fields of professional expertise and competencies. The incumbent is required to maintain complete confidentiality of student records and other materials or information of a confidential nature. 4
  • 5. Qualifications Incumbents are required to have demonstrated advanced knowledge and abilities in the following areas: • Computer and telecommunications hardware and software, local and wide area networking, software design and development, and equipment assembly and installation; • Application of computer hardware and software systems to academic and management information uses and installations; • Installing, operating, trouble shooting and adapting computer, network and telecommunications equipment and software; • Leading and directing human resources in a technological and academic environment; • Developing and managing operating and capital budgets and plans; • Interacting favorably with faculty, administrators, staff, students and public; • Effective oral and written communications. These skills and abilities typically are acquired through a combination of education, training and experience which would include a Bachelor’s degree, with a Master’s degree preferred, in computer science or related technological discipline together with three to six years of experience in computer system, network and software design, development and implementation with one to three years of experience in supervision of others; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position’s essential duties. Work Environment Incumbents perform their work in such locations as offices, computer rooms, classrooms and computer laboratories. Work may be performed at more than one physical site. The work of the position may involve installation, movement and adaptation of networking and personal computer equipment which requires incumbents to exert substantial physical effort in lifting and moving equipment. Reasonable accommodation will be made for candidates with physical limitations. 5