Transcript of "Avaya Strategic Communications Consulting"
Today’s economic challenges mandate
that executives and managers alike
adopt new business strategies for
growth. While the vision for a business
may not change, the strategies to
achieve that vision must adapt to
address the current economic climate.
Whether your business strategies
include mergers and acquisitions,
controlling costs or re-defining a
new corporate culture, Avaya can
provide the needed expertise to align Avaya is working with FORTUNE 500® reduction, enhanced customer service
companies around the world to and competitive differentiation
communications with your business transform business processes, no longer exists. Today, the rapid
dramatically enhance user productivity, innovation in communications
goals. We can help you define a and create true differentiation for technologies enables deployments
path that utilizes communications customers. Consider a bank that that radically alter the way companies
seamlessly connects its many branches internally communicate and embrace
to augment, alter, or accelerate the so that widely dispersed employees can their customers’ needs at the
collaborate and customers have easy same time. The Avaya framework
business tactics necessary to achieve access to portfolio managers; or, the of consulting services enables you
your corporate strategy. catalogue retailer that creates a unique to leverage our unique expertise
shopping experience for customers by marrying the strategies of
calling into its 24/7 contact center while differentiation and cost containment
controlling the costs of adding customer with the technologies that fuel today’s
service representatives; and, the rich communications.
healthcare provider, with its expansive
network of facilities, that dramatically Avaya Strategic Communications
cuts costs while keeping its local Consulting – a flexible communications
presence when serving patients. consulting framework – offers services
that address the full spectrum of
Many of these companies recognize business needs. Based on your business
that the trade-off between cost priorities, communications strategies
and communications environment, we can help
you take advantage of the services that best MAking BAnk Portfolio MAnAgErS EASiEr to rEACh
suit your unique requirements, to include:
A large bank wanted to ensure its portfolio managers were always accessible and
• Executive Vision consulting: creating responsive to customers. Because of the bank’s acquisitions in recent years, their
communications strategies that enable branch locations were widely dispersed. Mobile employees, traveling primarily to
the achievement of business strategies. newly acquired banks, had difficulty getting their work done because of the time
Executive vision consulting services provide
they spent on the road. Customers were also experiencing difficulties in reaching
executives and strategic decision-makers with
their portfolio managers, leading to relationship issues and possible defection.
Avaya experience and insight to identify and
qualify communications strategies that can To support the bank’s growth strategy, Avaya consultants recommended
transform the business and realize the vision communications strategies that would care for the communications demands
the executive has defined.
of a highly mobile workforce. The recommendation also addressed the
• Realize consulting: translating defined collaboration requirements of employees working in remote branch locations
communications strategies into an and offered a work-from-home communications approach for part-time
actionable and measurable blueprint. employees. With this clear direction, the bank’s executive team was now poised
Realize consulting services provide lines-of- to translate these strategies into a plan for action.
business managers with actionable plans to
help achieve department objectives while
managing or reducing costs.
to be a very complex task, especially given The consulting engagement may include a
• Maximize consulting: optimizing new and the fast pace of new innovations. thorough communications assessment,
existing communications applications complete with industry-specific information
for greater business value. Maximize “We work at any and all levels within a and benchmarking analysis regarding your
consulting services give operations customer’s organization based on their organization’s use of communications
and IT managers new insights and business priorities. As the Avaya Strategic technologies and applications. The
strategies to fully utilize their existing Communications Consulting team, we offer assessment will help you understand the
communications technologies. a consulting framework backed by skilled degree of communications effectiveness
business-process and communications within your current business environment –
Whether your needs call for one service or consultants, allowing our customers to effectiveness enabling employee
mandate a combination of two or more, choose the services and experts most productivity, delivering superior customer
Avaya Strategic Communications Consulting appropriate for their specific needs.” service and driving operational efficiencies.
can benefit you and your organization.
- Maurice Bell,
Also included are recommended
Principal, Avaya Professional Services
communications strategies and roadmap,
Executive Vision: Avaya Strategic Communications Consulting charting desired progress over time. The
recommendation offers new, creative and
Communications strategies can help you harness the value of
communications innovations within your cost-effective communications solutions
that enable corporate vision business. Avaya consultants work with you that address “what” is needed and possible
No longer thought of as simply “working to develop communications strategies that when improving processes such as supply-
phones” or a “cost of doing business,” map to your business goals, strategies and chain management, brand image, worker
communications applications are now priorities. Using time-proven best practices, productivity, disaster preparedness and more.
considered a major driver of business consultants take a comprehensive approach
change and performance. Yet, many times, Avaya Strategic Communications Consulting
to address your most difficult business issues,
an organization is tested by the scores of offers major benefits by accelerating the
then deliver a prescriptive communications-
communications possibilities. As a result, achievement of business results through the
based recommendation tailored to your
aligning communications strategies with use of communications innovations, helping
communications infrastructure, business
business strategies and priorities may prove you make critical business decisions and
requirements and drivers.
communications choices, and providing
you with a definitive path for reaching your With Avaya Strategic Communications
desired business goals. Consulting, Avaya consultants and advanced
solution architects can efficiently work with
For the CEO, Avaya can offer insight on your lines-of-business managers to quickly
the benefits of a virtual enterprise and translate your organization’s communications
how to turn this communications strategy strategies into a comprehensive blueprint.
into a competitive differentiator in the These Avaya experts collect and define the
industry. For the CIO, we can help execute communications solution requirements, and
the communications strategy with the then conduct technical assessments of your
recommended communications architecture organization’s communications infrastructure.
and roadmap for confident migration. For the Avaya advanced solution architects provide
Vice President of Marketing, we can provide design and integration services, giving you the
clarity on how to successfully implement a confidence that your existing communications
new customer segmentation strategy. investments will interoperate as planned.
With decades of communications experience,
“We help executives deliver on their vision advanced solution architects design detailed
for their businesses. Our core competencies communications architectures that encompass
revolve around communications strategies
existing and new products and applications,
and solutions that drive the successful including IP telephony, Session Initiated communications for
execution of business strategies. These same Protocol (SIP), Service Oriented Architecture
skills enable Avaya to work closely with
greater business value
(SOA) and advanced third-party integrations.
systems integrators and business consultants Many organizations today rely on Avaya services
to ensure a successful, strategically aligned Avaya Strategic Communications Consulting to help them optimize their communications
communications component.” helps you mitigate the risk associated investments - both existing and new. With
with executing a complex communications specific requirements and objectives in
- Ian Thebridge, mind, Avaya customers realize that no other
Best Practices Leader, Asia Pacific Region,
solution. And, with a detailed blueprint, you
Avaya Professional Services can drive and accelerate the recognition company can bring specialized talent to their
of business benefits and return on your communications environments like Avaya.
strategies into an
hEAlthCArE ProVidEr gEtS MAStEr PlAn
While some organizations may have committed The CIO for a regional network of healthcare providers knew what he had to
to communications strategies, the challenge accomplish. The decision had been made to consolidate the network’s 16
remains just “how” to execute these strategies communications systems into a single integrated network for the dramatic cost
within the business. Resource constraints savings that could be achieved. Now, the challenge remained about “how”
coupled with the growing, necessary
to successfully execute on this deceptively complex project – effectively and
knowledge about multiple vendors and their
communications applications have mandated quickly for maximum benefits. No one communications system was the same;
that organizations consider alternative ways to systems came from various vendors with different features and dialing plans.
get the job done.
Avaya senior consultants and advanced solution architects worked through all
the details of the complex project, giving the CIO an accurate inventory of his
entire communications network and a master plan for moving forward. The plan
provided detailed steps for migrating the multiple, disparate systems into one
cohesive network – transforming a complex project into a meaningful blueprint.