Jabra GenM: One year on
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Jabra GenM: One year on






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Jabra GenM: One year on Jabra GenM: One year on Presentation Transcript

  • GENM 2013: ONE YEAR ON Are we reaping the rewards of the ‘communications revolution’?
  • In 2012 we revealed the industry's biggest ever survey into how people use modern communication tools… And we discovered GenM… the generation that sought to work how and when they wanted Who is GenM?
  • In 2013, we returned to the workforce, to ask: ‘Now that you can work how and when you want, how is this working for you?’
  • • 72% work mainly in an office WHERE DO THEY WORK? • 9% work mainly in a call centre, telemarketing, helpdesk or customer services environment • 3% work elsewhere, but carry out office-based work • 4% work mainly ‘on the move’ • 12% work mainly from home • 72% work mainly in an office
  • So what did we find?
  • Despite the hype, the role of social media is being overplayed… As just 5% use Facebook or LinkedIn to communicate for work purposes
  • The desk phone is not dead! It continues to be the most popular communication device in the workplace
  • SO WHAT ARE THE MOST-USED COMMUNICATION TOOLS IN THE WORKPLACE? 0% 10% 20% 30% 40% 50% 60% 70% Deskphone Email Mobile phone Laptop Text messages
  • ALARMINGLY, ONE YEAR ON… … Just 40% of workers are actually satisfied that they have tools they need to get the job done
  • But why does this matter?
  • …because 4 out of 10 people stated they would change jobs for the right communications tools!
  • …as 40% of us are working longer out-of-office hours than ever before! Having a good work-life balance is also important to us, but very few UK workers are getting it…
  • A work-life balance can potentially be achieved through working from home BUT… 55% of office workers think home working breeds mistrust
  • And a third of workers also believe that working from home can put your career at risk
  • In fact, we have become such a nation of unhappy workers… 75% of us admit we have suffered some form of emotional or interpersonal problem at work
  • We also uncovered the top five issues in the workplace 0% 5% 10% 15% 20% 25% 30% 35% Sense of being undervalued Poor interpersonal relationships at work Feeling of anxiety and stress Exhaustion Feeling of isolation from co-workers
  • BUT THERE ARE WAYS WE CAN MAKE A DIFFERENCE… Start a dialogue: Survey the people in your own company and find out what is and isn’t working for them from a technology perspective CYOD/BYOD: Consider offering employees the chance to either choose or bring their own devices into the workplace Keeping the hours down: Regular one-to-ones with managers provide structure to the working week and supports a reduction in work hours 1. 2. 3. 4. 5. Building trust: Regular team meetings via video, conference calls or Google Hangouts allow all personnel to contribute, providing a sense of unity for the entire team Make sure you have a flexible working policy: Don’t just wait until your staff request flexible or remote working - offer it to them as a benefit and make it a key component of your recruitment and retention policy
  •  Never forget the importance of making workers feel appreciated and part of a team  The power of speech is at the heart of all problem solving; maintain a level of appropriate, personal, visual or verbal communication with colleagues at all times  Always consider GenM’s evolution of communications habits and device requirements – as it can affect happiness, attitudes and interactions in the workplace AND IF YOU ONLY REMEMBER THREE THINGS FROM THIS…
  • To read and download the full GenM 2013: One Year On report please visit: www.jabra.co.uk/genm2013
  • PHOTO ATTRIBUTIONS Facebook logo: http://www.flickr.com/photos/ajc1/503165914/ LinkedIn logo: http://www.flickr.com/photos/matthewgain/4633798280/ Jabra lifestyle: https://www.jabra.co.uk/MediaLibrary Telephone: http://www.flickr.com/photos/wiertz/4334606475/ Stress: http://www.flickr.com/photos/bennett4senate/4463996041/ All other images: Microsoft PowerPoint ClipArt