Filex 2011 management training day human resources


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Filex 2011 management training day human resources

  1. 1. Your Most Important Asset Is the Right People ~ Where do you find them ~ ~ How do you keep them ~
  2. 2.
  3. 3. The employment world has changed
  4. 4. Become an employer of choice <ul><li>From Wegman’s supermarket chain: </li></ul><ul><li>Pay well above industry average and then promote within the company almost exclusively from within </li></ul><ul><li>From Patagonia clothing: </li></ul><ul><li>Gives employees up to 2 months per year with full pay, to volunteer with an environmental cause of their choice. </li></ul><ul><li>Offers “Brain Food Classes” on surfing, yoga, time management, business communication, even European history! </li></ul><ul><li>The Container Store </li></ul><ul><li>4. They have a ‘Fun Committee’ </li></ul><ul><li>Training: 241 hours of training in year one compared with 7 as the industry standard and </li></ul><ul><li>then 160 hours each year thereafter. </li></ul>
  5. 5. Become an employer of choice <ul><li>Jet Blue </li></ul><ul><li>JetBlue Crew member Crisis Fund – every staff member contributes to a fund which is </li></ul><ul><li>accessed if an employee is in crisis. </li></ul><ul><li>IDEO </li></ul><ul><li>From day 1 all new employees are asked to manage a project </li></ul><ul><li>Founder, David Kelly believe ‘play ignites innovative spirit’ and hence promotes fun in the work place and so design your work space in ways that express & encourage creativity </li></ul><ul><li>South West Airlines: </li></ul><ul><li>9. “A company is much stronger if it bound by love rather than be fear.” </li></ul><ul><li>Google: </li></ul><ul><li>“ 20% Time” – employees can spend 20% of their time at work working on individual </li></ul><ul><li>projects. This has lead to new company offerings! </li></ul>
  6. 6. Become an employer of choice <ul><li>Ikea: </li></ul><ul><li>Regular surveys to gauge morale levels of staff </li></ul><ul><li>Commerce Bank </li></ul><ul><li>12. ‘Kill the Stupid Rule’ – if employees suggest a better way of doing things they are paid $100. </li></ul><ul><li>“ You are all cult members and if you can’t buy in, this isn’t a place for you.”Vernon Hill </li></ul><ul><li>Read ‘Firms of Endearment’. </li></ul>
  7. 8. How do you find quality people?
  8. 9. How do you find quality people? <ul><li>Market your business as hard to potential employees as you do to potential members. </li></ul><ul><li>Enlist the help of your staff and members. </li></ul><ul><li>Always be looking for great staff. </li></ul><ul><li>Added bonus idea – keep in touch! </li></ul>
  9. 10. How do you find quality people?
  10. 11. Identifying the champions?
  11. 12. Identifying the champions? The process you go through to find your employees is the first experience your new staff will have your business, so this will set the initial culture. Interview process – make them feel they have earned their opportunity, as they will value it more. Interview process – put your potential employee in different situations to see how they react. Always check references.
  12. 13. Develop a holding pen
  13. 14. Keeping the champions champions
  14. 15. Keeping the champions champions Accountability for their responsibilities. Positive reinforcement of positive performance. Management consistency. Buy in to the goals for the business. Training.
  15. 16. Keeping the champions champions <ul><li>I know what’s expected of me at work. </li></ul><ul><li>I have the materials and equipment I need to do my work right. </li></ul><ul><li>Do I have the opportunity to do what I do best, every day. </li></ul><ul><li>In the last seven days I received praise or recognition for good work. </li></ul><ul><li>My supervisor or someone at work seems to care about me as a person. </li></ul><ul><li>Someone at work encourages my development. </li></ul><ul><li>At work, my opinions seem to count. </li></ul><ul><li>The mission/purpose of my organization makes me feel that my work is important </li></ul><ul><li>My coworkers are committed to doing quality work. </li></ul><ul><li>I have a best friend at work. </li></ul><ul><li>In the last six months have I talked to someone about my progress at work. </li></ul><ul><li>I have opportunity to learn and grow at work. </li></ul><ul><li>I have been fully open and honest in my responses to these statements. </li></ul>
  16. 17. Putting the fun into going to work Putt For Prizes. Pass the Parcel. Bingo. Win a Wii.
  17. 18. <ul><li>Top 4 To Do’s </li></ul><ul><li>Why would someone want to work for you? </li></ul><ul><li>What is the type of person you want working for you? Core beliefs? </li></ul><ul><li>Develop questions and exercises for them to show you these beliefs. </li></ul><ul><li>Develop a ‘holding pen’ strategy. </li></ul>
  18. 19. Justin Tamsett B.Ed (Phys & Health Education) Feel free to contact JT: [email_address] o r 0438 015 677 Follow JT on Twitter: @JTActiveMgmt To read JT’s blog: Become an Active Management Fan on Facebook: And for more information on Active Management helping your business go to: &quot;What you leave behind is not what is engraved in stone monuments, but what is woven into the lives of others.&quot; Pericles