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When talking about crisis management in communities and social media, it would be interesting to check a common problem, and how it could lead to a crisis if not carefully handled.
So here is the internet troll. Focus on recognizing behaviour and how to try and prevent trolling. Second focus on troll stories from the public - community managers.
Presentation given at CMBE meeting, 7th of March 2012. Adapted with the received feedback.
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