MailCom 2009 Ten Secrets Of Leadership

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MailCom 2009 Ten Secrets Of Leadership

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MailCom 2009 Ten Secrets Of Leadership

  1. 1. MAILCOM 2009 Convention April 5 – April 8, 2009 - Atlantic City NJ LD326 Ten Secrets of Leadership Wednesday, Round Twelve, 10:45-11:45AM James P. Mullan, CMDSM, EMCM, MQC National Operations Manager - Chubb Oce Business Services Paul Dreifuss, CMDSM Facilities Manager Oce Business Services Course #: Title Scheduled For: Presented By:
  2. 2. Lead by Example “ Leadership is fairly simple…it requires us to know the details of our profession, to truly care and focus on our soldiers, and to lead by example.” Gen. Dennis J. Reimer
  3. 3. Lead by Example <ul><li>Do the right things right. </li></ul><ul><li>Tell them, show them, and then tell them what you showed them. </li></ul><ul><li>Be at work before and after everyone else. </li></ul><ul><li>What do you want from your boss? </li></ul><ul><li>What’s the one tip you would give to a manager just starting out? </li></ul>
  4. 4. Respect and Loyalty are Inseparable “ Success is the result of perfection, hard work, learning from failure, loyalty to those for whom you work, and persistence.” Colin Powell
  5. 5. Respect and Loyalty are Inseparable <ul><li>Follow the Golden Rule – “Do unto others as you would have them do unto you.” </li></ul><ul><li>Give people a sense of importance, both the task they are performing and the people themselves. </li></ul><ul><li>Respect ideas – wherever they come from. </li></ul><ul><li>Defend your people. </li></ul>
  6. 6. Recognition Means More Than Just Money “ The deepest craving in human nature is the craving to be appreciated.” William James
  7. 7. <ul><li>Employees want to be valued for a job well done. </li></ul><ul><li>Say “Thank You” and mean it. </li></ul><ul><li>Praise in public, criticize in private. </li></ul><ul><li>Distribute rewards based on merit. </li></ul><ul><li>Compensation is a right, recognition is a gift. </li></ul>Recognition Means More Than Just Money
  8. 8. Communication is More Than Just Talking “ When in doubt, communicate!” Anonymous
  9. 9. Communication is More Than Just Talking <ul><li>Be clear about what you expect from others. </li></ul><ul><li>Provide reasonable, frequent and accurate feedback. </li></ul><ul><li>Keep your staff informed and involved. </li></ul><ul><li>Actions speak louder than words. </li></ul>
  10. 10. Know What You Want To Do “ A leader is one who knows the way, goes the way and shows the way.” John C. Maxwell
  11. 11. <ul><li>You can’t get others to do what you want if you don’t know what you want. </li></ul><ul><li>Set goals for: </li></ul><ul><ul><li>Yourself </li></ul></ul><ul><ul><li>Your staff </li></ul></ul><ul><ul><li>Your organization </li></ul></ul>Know What You Want To Do
  12. 12. Tell People What to Do, Not How to Do It “ No matter what accomplishments you achieve, somebody helps you.” Althea Gibson
  13. 13. Tell People What to Do, Not How to Do It <ul><li>No one succeeds by himself or herself. </li></ul><ul><li>Ask people to help solve problems, not just accept your solutions. </li></ul><ul><li>Delegation and teamwork are requirements for success. </li></ul><ul><li>Don’t try and do it all – you can’t! </li></ul>
  14. 14. Realize You're in Sales, Whether You Get Paid a Commission or Not “ Sales are the engine that pulls the train. Everything else follows.” Harvey Mackay
  15. 15. Realize You're in Sales, Whether You Get Paid a Commission or Not <ul><li>We all sell – whether it’s a product or our ideas. </li></ul><ul><li>If you knew how to sell, could you be more successful? </li></ul><ul><li>Know your audience: </li></ul><ul><ul><li>Customers </li></ul></ul><ul><ul><li>Managers </li></ul></ul><ul><ul><li>Employees </li></ul></ul><ul><li>Have your elevator pitch ready. </li></ul>
  16. 16. Great Customer Service is a Requirement, Not an Option “ To provide appropriate service you have to know what your customer is feeling.” Dan James
  17. 17. Great Customer Service is a Requirement, Not an Option <ul><li>Pay attention to your customers. </li></ul><ul><li>If you don't have something, offer alternatives. </li></ul><ul><li>Be courteous and friendly. </li></ul><ul><li>Engage your customer on a personal level. </li></ul><ul><li>If you're a manager, seek out your customers and ask for feedback. </li></ul>
  18. 18. Character Counts “ Do the right thing. It will gratify some people and astonish the rest.” Mark Twain
  19. 19. Character Counts <ul><li>Be honest, truthful and dependable. </li></ul><ul><li>You can’t buy back your reputation. </li></ul><ul><li>Tell the truth, especially when it’s bad news. </li></ul><ul><li>There are no shortcuts to success. </li></ul>
  20. 20. Humor Helps “ The human race has one really effective weapon, and that is laughter.” Mark Twain
  21. 21. Humor Helps <ul><li>Your attitude sets the tone for the workplace. </li></ul><ul><li>No one wants to work for an ogre. </li></ul><ul><li>Don’t let your sense of responsibility get in the way of your sense of humor. </li></ul><ul><li>Laugh with your people. </li></ul><ul><li>Enjoy your life – you only get one! </li></ul>
  22. 22. Ten Secrets of Leadership <ul><li>James P. Mullan, CMDSM, EMCM, MQC OBS National Operations Manager - Chubb Chubb & Son 15 Mountain View Road Warren, NJ 07095 908-903-2869 W 908-903-2027 F 908-222-6488 C [email_address] </li></ul>

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