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Mail Com 2009   Justifying Resources
 

Mail Com 2009 Justifying Resources

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    Mail Com 2009   Justifying Resources Mail Com 2009 Justifying Resources Presentation Transcript

    • “ Ten Keys to Justifying Resources” Fall MailCom 2009 Monday, 11:30 – 12:30 Presented By: Wes Friesen, Portland General Electric
    • Identical Dolphins Stress Test…
    • PMG Jack & Wes Discuss Postal Strategy 
    • Ever Feel Like This Guy in Trying to Get Resources?
    • One Method for Trying To Get Resources 
    • Overview of PGE’s Operations
    • Ten Keys to Justify Resources
      • Identify important goals and business needs of your organization, then figure out how to help meet them.
      IBM 4000 & 4005 Printers BH3000 12-Station Inserter #1
    • Ten Keys to Justify Resources
      • Find ways to save your organization money.
      Xerox DocuColor 6060 CD/DVD Duplicator #2
    • Ten Keys to Justify Resources
      • Know your costs and how they compare to the external market.
      #3
    • Ten Keys to Justify Resources
      • Work with vendors for creative ideas to improve your operations and document justification.
      Xerox Workflow Bell & Howell JetVision #4
    • Ten Keys to Justify Resources
      • Partner with other departments in your organization.
      Xerox 8830 Printer & Scanner #5
    • Ten Keys to Justify Resources
      • Develop positive relationships with internal “service providers” that influence decisions.
      #6
    • Ten Keys to Justify Resources
      • Take the budgeting process and other “bean counting” tasks seriously.
      #7
    • Ten Keys to Justify Resources
      • Understand your organization’s capital budgeting and approval system and process.
      #8
    • Ten Keys to Justify Resources
      • Track your volumes and document increases.
      #9
    • Ten Keys to Justify Resources
      • Build a good business case including stakeholder analysis and advocacy
      #10
    • Ten Keys to Justify Resources
      • Excel in operations and enhance your team’s reputation.
      #11
    • Hire ACEs!! Find people with: A - Attitude C - Character E - Enthusiasm
    • #11 - Excel in Operations:
      • Use internal communications channels
      • Open house; Tours
      • Promotional brochure
      • Service guide
      • Kudos board
      • Pictures of staff
    • #11 - Excel in Operations:
      • Newsletter
      • Kudos Board
      • Dress Standards
      • Phone & Communication Skills
      • Serve as SMEs
      • Certifications
      • Quality: Ability of a product/service to consistently meet or exceed customer expectations.
    • Customer Is King!! Remember……..
    • SURVEY EXAMPLE
      • Focus on the “Three Need Factors”:
        • Equity (fairness)
        • Achievement
        • Camaraderie
      #11 - Excel in Operations: Morale & Motivation!
    • Morale & Motivation! Set and Reach S.M.A.R.T. goals: S M A R pecific easurable mbitious yet achievable esults oriented T ime bound/specific #11 - Excel in Operations:
      • R ecognize
      3 “Rs” Approach
      • R eward
      • R espect
      #11 - Excel in Operations: Morale & Motivation!
    • 10 Ways to Motivate Employees
      • Personally thank employees
      • Take time to meet and listen to employees
      • Provide specific feedback about performance
      • Open, trusting and fun work environment
      • Provide information
      #11 - Excel in Operations:
      • Involve employees in decisions
      • Provide employees a sense of ownership
      • Give people opportunity to learn and grow
      • Celebrate successes
      • Recognize, reward and promote based on performance
      #11 - Excel in Operations: 10 Ways to Motivate Employees
      • Three Methods to Make Employee Recognition a Daily Event
        • Make employees part of your weekly “to-do” list
        • Use voice mail
        • Write notes at the end of the day
      Recognition & Reward Ideas #11 - Excel in Operations:
    • 1. Do I know what is expected of me at work? 2. Do I have the right equipment and material I need to do my work right? 3. At work, do I have opportunity to do what I do best everyday? 4. In the last seven days, have I received recognition or praise for good work? The Measuring Stick #11 - Excel in Operations:
    • #11 - Excel in Operations: The Measuring Stick 5. Does my supervisor or someone at work seem to care about me as a person? 6. Is there someone at work who encourages my development? 7. At work, do my opinions seem to count? 8. Does the mission/purpose of my company make me feel my work is important?
    • #11 - Excel in Operations: The Measuring Stick 9. Are my co-workers committed to doing quality work? 10. Do I have a best friend at work? 11. In the last six months, have I talked to someone about my progress? 12. This last year, have I had opportunities at work to learn and grow?
    •  
    • Thank You!!