Consolidating Support Services: A How To Guide
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Consolidating Support Services: A How To Guide

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If you manage multiple departments then you need to hear from industry veterans as they walk you through all the steps necessary to make consolidating support services a winning move!

If you manage multiple departments then you need to hear from industry veterans as they walk you through all the steps necessary to make consolidating support services a winning move!

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Consolidating Support Services: A How To Guide Consolidating Support Services: A How To Guide Presentation Transcript

  • MAILCOM 2012 - Washington, DC. - April 15-18Course #: OS396Title: Consolidating Support Services: A How to GuideScheduled For: Tuesday, Round 9, (2:15-3:15 pm)Presented By: James P. Mullan, CMDSM, EMCM, MQC National Operations Manager - Chubb Oce Business Services Marlene O’Hare, CMDSM Supervisor Office Services Linde North America, Inc. Please be courteous to others and switch all communication devices to silent mode
  • Welcome to Support ServicesThe mission of Support Services is to provide, in anefficient and effective manner, the following services:• Mail Services• Shipping & Receiving• Reprographics Center• Messenger Center• Print Shop• General Office Services MAILCOM 2012 - Washington, DC. - April 15-18 2
  • What Is Support ServicesToday, Mail, Reprographics, RecordsStorage, Purchasing, and otheradministrative services fall togetherunder one Management Umbrella MAILCOM 2012 - Washington, DC. - April 15-18
  • Consolidating Support Services• Try and IDENTIFY all the support services that can be lumped together.• Look to ELIMINATE redundant activities.• CROSS-TRAIN your staff and provide better service! MAILCOM 2012 - Washington, DC. - April 15-18
  • You Must Be Willing To Change• See the Vision before it Arrives• Think BIG• Encourage• Set and Maintain High Expectations• Consistently use Polite Phrases MAILCOM 2012 - Washington, DC. - April 15-18
  • Why Consolidation Is A GivenYou work for everyone and with everyone. You are the “natural” go to person, use this to your advantage. personRemember an automatic “NO” is not in our vocabulary.Network with everyone, build your knowledge aboutyour company and how it works. MAILCOM 2012 - Washington, DC. - April 15-18
  • Get The Word Out **Invite administrative assistants, managers, staff, etc. tell them how best to use your department. Showcase what your staff does. Praise your staff often and loudly. **This is a good time to find out what other services your customers would like provided MAILCOM 2012 - Washington, DC. - April 15-18
  • Embrace Consolidated Services• Become Educated In Your Field -Take classes, watch trends. - Read trade publications. - Network with associates, vendors, and trade organizations• Doing more with less is always an opportunity .• Be the “go to” person. - Maybe it’s time to update your list of services.• Beware of trying to incorporate too much and not having enough “hands” to do the job or enough end users for the service. Maybe a one off needs to be just that. MAILCOM 2012 - Washington, DC. - April 15-18
  • Consolidating Support ServicesSmile! Smile! Smile! Enjoy the diversity of the job and look forward to being more creative with the rest of your career. MAILCOM 2012 - Washington, DC. - April 15-18
  • Consolidating Support ServicesMission Statement It is our stated goal to continue andexpand on this tradition. In any servicebusiness, it is the attitudes and abilitiesof those people involved that make the difference. MAILCOM 2010 – May 11-14, 2010 – Atlantic City, NJ 10
  • Consolidating Support ServicesQuestions?Comments? MAILCOM 2010 – May 11-14, 2010 – Atlantic City, NJ 11
  • Presenters InformationJames P. Mullan, CMDSM, EMCM, MDC Marlene O’Hare, CMDSMOBS National Operations Manager - Linde North America, Inc.Chubb 575 Mountain AveChubb & Son15 Mountain View Road Murray Hill NJ 07974Warren, NJ 07095 908-771-1275 W908-903-2869 W 908-771-1701 F908-903-2027 F 908-906-4961 C908-222-6488 C marlene.o’hare@linde.comJMullan@Chubb.comJames.Mullan@Oce.com marlene.ohare@linde.com MAILCOM 2012 - Washington, DC. - April 15-18